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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422089 Views
  • 965 replies
  • 108 likes
  • Account
  • 422089 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186861 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186861 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103613 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103613 Views
  • 69 replies
  • 10 likes

Superuser Contribution I can't access the premium on my account

I can access the prize on my account.I made the payment on February 19, 2023. I was using it, but today I tried to access the computer and was not with the premium.Then I saw that on mobile the user was different and was my email. I tried to leave an...

  • Visitor
  • I can access the prize on my account. I made the payment on February 19, 2023. I was using it, but today I tried to access the computer and was not with the premium. Then I saw that on mobile t...
  • Joan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook from any device (Android, Windows 11 & Web Player)

PlanPremium (Family)CountryAustria (created account in Greece)DeviceXiaomi Redmi Note 8, Asus Vivobook Pro 14, Web PlayerOperating SystemAndroid, Windows 11 Home My Question or IssueI am not able to sign in to my account from any of my devices for th...

  • Casual Listener
  • Plan Premium (Family) Country Austria (created account in Greece) Device Xiaomi Redmi Note 8, Asus Vivobook Pro 14, Web Player Operating System Android, Windows 11 Home   My Question or...
  • MihailY
  • Moderator
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone use me account

(French) dorothy's iphone utilise mon compte sans autorisation et m'empêche d'écouter de la musique

  • Visitor
  • (French) dorothy's iphone utilise mon compte sans autorisation et m'empêche d'écouter de la musique
  • Vasil
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in with my mail (google) address

When I log in with my Gmail, it says that they do not find that account. it also can't log in with my nickname, every time I log in i must change password ;\

  • Visitor
  • When I log in with my Gmail, it says that they do not find that account. it also can't log in with my nickname, every time I log in i must change password ;\
  • Alex
  • Spotify Legend
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution I need help

Has my student account gone away?

  • Visitor
  • Has my student account gone away?
  • Yordan
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access a podcast with my account

PlanPremiumCountrySpainDeviceIt does not matterOperating SystemAndroid, Windows 11 My Question or IssueA friend recommended a recently released Spotify original podcast ("El País de los Demonios"). When I try to access it from my account I can't find...

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  • Casual Listener
  • Plan Premium Country Spain Device It does not matter Operating System Android, Windows 11   My Question or Issue A friend recommended a recently released Spotify original podcast ("El ...
  • MihailY
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • Account
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need to change my email address

I have a new email address but I am unable to tell Spotify about it. Its instructions are incorrect: Go to Account Settings, click Edit Profile, and change the email address. The Email Address field is uneditable! Can some member of the Spotify brass...

  • Newbie
  •   I have a new email address but I am unable to tell Spotify about it. Its instructions are incorrect: Go to Account Settings, click Edit Profile, and change the email address. The Email Addres...
  • Dian
  • Spotify Legend
  • 3204 Views
  • 5 replies
  • 5 likes
  • 3204 Views
  • 5 replies
  • 5 likes

Superuser Contribution Me aparece que tengo cuenta free pero en realidad soy Premium

Tengo un contrato en ANTEL y me registre e hice todos los pasos, pero cuando entro a mi cuenta por la aplicación spotify de mi celular me dice que tengo cuenta free

  • Newbie
  • Tengo un contrato en ANTEL y me registre e hice todos los pasos, pero cuando entro a mi cuenta por la aplicación spotify de mi celular me dice que tengo cuenta free
  • Dian
  • Spotify Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • Free
    Other
    Premium
  • 357 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Convert Deezer Playlists an albums to Spotify

Hi, I want to change my account from Deezer to Spotify. I need to convert my playlists with hundreds of Songs an albums to Spotify!

  • Visitor
  • Hi,    I want to change my account from Deezer to Spotify. I need to convert my playlists with hundreds of Songs an albums to Spotify!
  • MuneebaKhan
  • Casual Listener
  • 6146 Views
  • 7 replies
  • 0 likes
  • 6146 Views
  • 7 replies
  • 0 likes

Account was falsely reported leading to an immediate suspension

Spotify will not fix this issue. It has been a month and I have contacted them 4 times via Chat. They keep saying “rest assured someone is working on your case and you will hear from them soon.” It’s not going to happen. My account was falsely report...

  • Visitor
  • Spotify will not fix this issue. It has been a month and I have contacted them 4 times via Chat. They keep saying “rest assured someone is working on your case and you will hear from them soon.” It’s...
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
  • 182 Views
  • 0 replies
  • 0 likes

i cannot see my friends' activity for months.

i updated and even deleted spotify but nothing changed. i cannot see what my friends listen but they can see mine

  • Visitor
  • i updated and even deleted spotify but nothing changed. i cannot see what my friends listen but they can see mine
  • kaworu_bloodpaw
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment option?

I recently got a new card and have been trying to change my payment option, however every time I have tried, I have gotten an "insufficient funds" (etc.) error even though the card has the funds. I've even tried a separate payment method and using in...

  • Newbie
  • I recently got a new card and have been trying to change my payment option, however every time I have tried, I have gotten an "insufficient funds" (etc.) error even though the card has the funds. I'v...
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to permanently remove an unwanted device?

I formatted my cell phone to the factory version as I do annually and a few hours after I installed spotify and connected, an Iphone connected to my spotify account, but I never had and never connected my cell phone to an iphone. The intruder kept pl...

  • Visitor
  • I formatted my cell phone to the factory version as I do annually and a few hours after I installed spotify and connected, an Iphone connected to my spotify account, but I never had and never connect...
  • Vasil
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update payment details following international move.

I have recently moved from Australia to Canada. When prompted to update my payment method (previous credit card no longer active) I am presented with an error message indicating that "Sorry, you are not eligible for that plan. Here are some other way...

  • Casual Listener
  • I have recently moved from Australia to Canada. When prompted to update my payment method (previous credit card no longer active) I am presented with an error message indicating that "Sorry, you are ...
  • Alex
  • Spotify Legend
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution Houve uma falha no pagamento

Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte.

  • Visitor
  • Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte.
  • Alex
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did I get charged $11.33 this month when I have the $9.99 plan?

I haven't been charged more than 9.99 before. Is this due to tax? It happened on the day payment was scheduled, so I don't think it was fraufulent, just a mistake.

  • Visitor
  • I haven't been charged more than 9.99 before. Is this due to tax? It happened on the day payment was scheduled, so I don't think it was fraufulent, just a mistake.
  • MihailY
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my bank account deducted for spotify stockholm se?.

i cant remember which account i signed up for spotify stockholm se package. and spotify deducted money from my bank account every month. how do i end it? Thanks a lot

  • Visitor
  • i cant remember which account i signed up for spotify stockholm se package. and spotify deducted money from my bank account every month. how do i end it? Thanks a lot
  • MihailY
  • Moderator
  • 2934 Views
  • 1 replies
  • 0 likes
  • 2934 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo dos inconvenientes: hace cobro de 20.89 soles y no 18.9 y tengo 2

Hola tengo dos cuenta premium una con facebook y otra con google. Soy la misma persona y deseo unificar estas cuentas ya que una tiene todos aquellos playlist y la cuenta Facebook no. El otro inconveniente es que veo en los estados de cuenta que hace...

  • Visitor
  • Hola tengo dos cuenta premium una con facebook y otra con google. Soy la misma persona y deseo unificar estas cuentas ya que una tiene todos aquellos playlist y la cuenta Facebook no. El otro inconve...
  • MihailY
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't understand offline mode.

Hello, I want to use offline mode to save data when I'm on the go, but I don't really understand how it works. I have a playlist downloaded, but sometimes everything ends up greyed out and whenever I try to play a track it claims that I'm offline. Th...

  • Visitor
  • Hello,   I want to use offline mode to save data when I'm on the go, but I don't really understand how it works.   I have a playlist downloaded, but sometimes everything ends up greyed ...
  • Joan
  • Moderator
  • 604 Views
  • 8 replies
  • 0 likes
  • Other
    Premium
  • 604 Views
  • 8 replies
  • 0 likes