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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2649 Views
  • 0 replies
  • 8 likes
  • Security
  • 2649 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454263 Views
  • 973 replies
  • 109 likes
  • Account
  • 454263 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201305 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201305 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109875 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109875 Views
  • 72 replies
  • 12 likes

Superuser Contribution Spotify says payment didnt work when it did.

The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok. Its been doing this for months, chanching between randomly working and randomly claiming the payme...

  • Visitor
  • The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok.  Its been doing this for months, chanchin...
  • Joan
  • Moderator
  • 198 Views
  • 1 replies
  • 1 likes
  • Account
  • 198 Views
  • 1 replies
  • 1 likes

Username/password when I created account using Google

I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password. What am I supposed to use in order to login exactly??

  • Newbie
  • I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password.   What am I supposed to use in order to log...
  • ChooseAGoodUsername
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • Login
  • 465 Views
  • 1 replies
  • 0 likes

Someone hacked my account & is now using my account with my card info.

Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and then I was no longer able to get into my account becau...

  • Newbie
  • Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and the...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Hospital Spotify Access

I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to purchase. Is it possible to get a generic account for...

  • Newbie
  • I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to pu...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've lost access to my email account

Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?

  • Newbie
  • Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?
  • Eni
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Artist Account for Podcast

Dear Spotify community, me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist profile and so we can't get any insights, nor can we claim a...

  • Casual Listener
  • Dear Spotify community,   me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist ...
  • Habeebzahir
  • Visitor
  • 7371 Views
  • 4 replies
  • 0 likes
  • Account
  • 7371 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login neither to app nor to desktop

Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I received an email from you earlier this week

  • Newbie
  • Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I rece...
  • Yordan
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Restore Downloads after premium plan renewal

My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...

  • Casual Listener
  • My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...
  • Maxim
  • Spotify Star
  • 435 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 435 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't log in or reset my password.

I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-mail I have and have not cancelled any e-mails. I ha...

  • Casual Listener
  • I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-m...
  • Yordan
  • Moderator
  • 619 Views
  • 4 replies
  • 0 likes
  • 619 Views
  • 4 replies
  • 0 likes

Superuser Contribution Change Admin/Manager within Spotify Family Accounts

Hi there, my family and I are happily using Spotify Familiy but have a little problem with the managing account. Is it possible to remove the managing account and replace it with an existing one? Thanks so much guys!Cheers

  • Visitor
  • Hi there,   my family and I are happily using Spotify Familiy but have a little problem with the managing account.  Is it possible to remove the managing account and replace it with an e...
  • Cfree64
  • Newbie
  • 10576 Views
  • 4 replies
  • 3 likes
  • 10576 Views
  • 4 replies
  • 3 likes

recently played artists

I want the most recently played artists on my profile to be visible to everyone

  • Casual Listener
  • I want the most recently played artists on my profile to be visible to everyone
  • 31xnhewr4bilasztanhj
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Solved!! Double billing??

I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great.But I got charged AGAIN on the 13th as well as a charge for $25.90 by SPOTIFY USA INC. What is this charge for? More sig...

  • Newbie
  • I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great. But I got charged AGAIN on the 13th as well as a charge for $25.90 ...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes

Lost premium account

Hello !My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked me to help but the problem is I cannot find any email...

  • Newbie
  • Hello ! My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked ...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connected to a device, so can’t play off my phone. How to fix?

I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Echo.” It stops her music if I try to change back to m...

  • Newbie
  • I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Ech...
  • Lyubka
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can‘t change country

I moved back to Germany and want to renew my Premium subscription. In the App I can‘t login (mail already in use). Desktop: mail works). now I want to change my country. If I choose Germany I get the message: mail already in use. So I can‘t change th...

  • Visitor
  • I moved back to Germany and want to renew my Premium subscription. In the App I can‘t login (mail already in use). Desktop: mail works).  now I want to change my country. If I choose German...
  • Elena
  • Moderator
  • 314 Views
  • 2 replies
  • 0 likes
  • Login
    Subscription
  • 314 Views
  • 2 replies
  • 0 likes

Allow change of username

I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendly at all! And I know I'm not the only one. Yes ther...

  • Newbie
  • I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendl...
  • self_scare
  • Newbie
  • 1521 Views
  • 2 replies
  • 11 likes
  • Account
  • 1521 Views
  • 2 replies
  • 11 likes

Problems when trying to change country

I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save.Spotify then told me the email i used is already taken.of coz it is taken. It is my email. I am not opening a new account, I amt...

  • Visitor
  • I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save. Spotify then told me the email i used is already taken. of coz it is ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Paypal hacked, paypal refunded charges but they included spotify

My paypal was hacked. Paypal refunded all unauthorized charges but accidentally refunded spotify as well. I lost access to my account and premium. How can I get this back, I didn't want to dispute any charges related to spotify and this was a mistake...

  • Newbie
  • My paypal was hacked. Paypal refunded all unauthorized charges but accidentally refunded spotify as well. I lost access to my account and premium. How can I get this back, I didn't want to dispute an...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes