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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282562 Views
  • 830 replies
  • 88 likes
  • Account
  • 282562 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134203 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134203 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76178 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76178 Views
  • 63 replies
  • 8 likes

Superuser Contribution Premium

My premium isn't working. I bought it 2 times and the Thing which you get with a Premium Account aren't working. So my money is away and i don't have Premium

  • Casual Listener
  • My premium isn't working. I bought it 2 times and the Thing which you get with a Premium Account aren't working. So my money is away and i don't have Premium
  • MonicaM_Bogota
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security issue

I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify and my password no longer worked. I reset it as it ...

  • Newbie
  • I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify ...
  • MonicaM_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

can't access spotify account

Spotify community/support, I have been unable to sign in or access my spotify music/account on any of my devices that were previously setup to use spotify. I was unable to reset my password as I recieve the message that my account does not exist when...

  • Newbie
  • Spotify community/support,   I have been unable to sign in or access my spotify music/account on any of my devices that were previously setup to use spotify. I was unable to reset my password ...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Upgrade

Hallo ich habe ein premium trial account jetzt habe ich soeben eine einladung für premium family angenommen trotzdem steht bei mir im konto immer noch premium trial

  • Newbie
  • Hallo ich habe ein premium trial account jetzt habe ich soeben eine einladung für premium family angenommen trotzdem steht bei mir im konto immer noch premium trial
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Message saying incorrect username or password at log in

I started off with the free version. Today I signed up for premium, provided method of payment and received email notification from spotify that they received my premium sign up info. I logged out. Hit my spotify icon and checked my account info, whi...

  • Casual Listener
  • I started off with the free version.  Today I signed up for premium, provided method of payment and received email notification from spotify that they received my premium sign up info.  I l...
  • 240 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 240 Views
  • 0 replies
  • 0 likes

Compte piraté ?

Bonjour, J'ai l'impression que mon compte c'est fait piraté ... ni mon login ou mail ne fonctionne ... Je ne peux pas retrouver non plus mon compte via mon e-mail ... Bref plus aucun acces au compte. Merci de votre aide.

  • Newbie
  • Bonjour,   J'ai l'impression que mon compte c'est fait piraté ... ni mon login ou mail ne fonctionne ... Je ne peux pas retrouver non plus mon compte via mon e-mail ...   Bref p...
  • Lakwayne38
  • Newbie
  • 2071 Views
  • 2 replies
  • 0 likes
  • 2071 Views
  • 2 replies
  • 0 likes

Log in with Facebook

I can't log in to my spotify account and I use Facebook to log in to it and it's not working?!

  • Casual Listener
  • I can't log in to my spotify account and I use Facebook to log in to it and it's not working?!
  • Gayilluminati
  • Roadie
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

I payed later

I payed a few days later but it still doesnt works if i want to log in it says this your password or username is incorrect.Then i ask to change my password it says im sorry this account doesnt exsist

  • Newbie
  • I payed a few days later but it still doesnt works if i want to log in it says this your password or username is incorrect. Then i ask to change my password it says im sorry this account doesnt exsi...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Downloads

All my downloads have been deleted.this is the second time this has happened.

  • Visitor
  • All my downloads have been deleted.this is the second time this has happened.
  • marinhogc
  • Casual Listener
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ITA] Account rubato - HELP

Ciao,mi hanno rubato l'account su Spotify. Me ne sono accorto poche ore fa, perché è cambiata la mail associata al mio account e anche la password di accesso; per il momento riesco ad accedere tramite Facebook. Ho un account premium che ho momentanea...

  • Newbie
  • Ciao, mi hanno rubato l'account su Spotify. Me ne sono accorto poche ore fa, perché è cambiata la mail associata al mio account e anche la password di accesso; per il momento riesco ad accedere tram...
  • user-removed
  • Not applicable
  • 3197 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 3197 Views
  • 4 replies
  • 0 likes

My Family cannot use the plan because a issue in the address how to fix it?

I/ have a Family plan but my family was removed and now they cannot login anymore even sending new invites. It seems like we are not living together, but i cannot know how to fix since in my profile i cannot edit the address

  • Newbie
  • I/ have a Family plan but my family was removed and now they cannot login anymore even sending new invites. It seems like we are not living together, but i cannot know how to fix since in my profile ...
  • missb12526
  • Casual Listener
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

problemi con premium family e Facebook

ho fatto l'account Premium for family ieri e oggi ho collegato il mio account di spotify a facebook ma ora funziona davvero male e mi viene la pubblicità di passare a premium (però quando guardo il tipo di account c'è scritto che ho quello premium) c...

  • Newbie
  • ho fatto l'account Premium for family ieri e oggi ho collegato il mio account di spotify a facebook ma ora funziona davvero male e mi viene la pubblicità di passare a premium (però quando guardo il t...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify plz delete my old acc!!!

My old acc was facebook linked, then i deleted my facebook and now even after creating a new facebook acc i am unable to log in on spotify.Already made me a new spotify acc that i aim to sign premiun, but first i need spotify to delete my old acc.Tha...

  • Casual Listener
  • My old acc was facebook linked, then i deleted my facebook and now even after creating a new facebook acc i am unable to log in on spotify. Already made me a new spotify acc that i aim to sign premi...
  • Andremelo88
  • Casual Listener
  • 396 Views
  • 5 replies
  • 1 likes
  • 396 Views
  • 5 replies
  • 1 likes

Help

I have a card on my spotify account and don't remember my email or password any help

  • Newbie
  • I have a card on my spotify account and don't remember my email or password any help
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

How can you change your email address?

I have an old email adresss that i don't use anymore, anf i put in my new email adress and it say it already take.. I NEED HELP!!!

  • Newbie
  • I have an old email adresss that i don't use anymore, anf i put in my new email adress and it say it already take.. I NEED HELP!!! 
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Account hacked and email changed

My wifes account on our family account has been hacked and the email/login info has changed. I want to regain access to her account without cancelling it and losing playlists. Help!

  • Newbie
  • My wifes account on our family account has been hacked and the email/login info has changed. I want to regain access to her account without cancelling it and losing playlists. Help!
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Account Switched

I log into my account but all of my playlists are deleted and my profile is switched to another person with a different profile picture, how do I fix this?

  • Newbie
  • I log into my account but all of my playlists are deleted and my profile is switched to another person with a different profile picture, how do I fix this?
  • 100 Views
  • 0 replies
  • 0 likes
  • Security
  • 100 Views
  • 0 replies
  • 0 likes

Login with facebook

Hi everyone I have a problem I am logged in my Spotify app on my phone it's working perfect however when I try to acsse my account via the web it's logging me into my other family members Spotify and not mime and I have tried login in using my email ...

  • Newbie
  • Hi everyone I have a problem I am logged in my Spotify app on my phone it's working perfect however when I try to acsse my account via the web it's logging me into my other family members Spotify and...
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 182 Views
  • 0 replies
  • 0 likes

Won't Login to Facebook or Using Account Number

I am trying to login to my account on my MacBook, and I keep getting Error Code: 3, The username or password is incorrect. Now, I know I had orginally logged in using Facebook, but that doesn't seem to work either. However, I can log into Facebook on...

  • Newbie
  • I am trying to login to my account on my MacBook, and I keep getting Error Code: 3, The username or password is incorrect.   Now, I know I had orginally logged in using Facebook, but that...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes