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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421071 Views
  • 965 replies
  • 108 likes
  • Account
  • 421071 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186357 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186357 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103421 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103421 Views
  • 69 replies
  • 10 likes

Superuser Contribution Duplicated Payment

I have been receiving two payments in my credit card from Spotfy. One of them is from my Spotify account, but the other one I don't know why I am been charged. I have already checked if I have other account related to another email address, but there...

  • Newbie
  • I have been receiving two payments in my credit card from Spotfy. One of them is from my Spotify account, but the other one I don't know why I am been charged. I have already checked if I have other ...
  • JulianA_Bogota
  • Roadie
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Diego Zarate Barreto

Hola,miren cada ves que salgo de spotify y cierro la aplicacion y quito el internet automaticamente me cierra la sesion y tambien tengo que volver a descargar todas las canciones guardadas y eso no se como resolverlo.Aparte puse el modl offline y pas...

  • Newbie
  • Hola,miren cada ves que salgo de spotify y cierro la aplicacion y quito el internet automaticamente me cierra la sesion y tambien tengo que volver a descargar todas las canciones guardadas y eso no s...
  • JulianA_Bogota
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

Hi! I cant remember my login information for my spotify premium ( emailaddress and password) . I have a free spotify account by you. I hope you can find my premium account base on this details . Best regard Kenneth eriksen

  • Newbie
  • Hi! I cant remember my login information for my spotify premium ( emailaddress and password) . I have a free spotify account by you. I hope you can find my premium account base on this details . Best...
  • JulianA_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution DONT know enail and password

Hello Community I forgot my password and email for my spotify premium account.I just know my login name. I send a request for my password to reset ... I just have 2 different emails but it looks like I don't used them to register . Is there any way t...

  • Newbie
  • Hello Community  I forgot my password and email for my spotify premium account. I just know my login name. I send a request for my password to reset ... I just have 2 different emails but it l...
  • JulianA_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to log in with email

Just installed Spotify on an android device and the only options given to get into an account is to sign up or log in with Facebook. I already have a premium account and do not want to sign in with Facebook. How can I log in with my username/email an...

  • Casual Listener
  • Just installed Spotify on an android device and the only options given to get into an account is to sign up or log in with Facebook. I already have a premium account and do not want to sign in with F...
  • JulianA_Bogota
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone know where I could find resources pertaining to taxes regarding to royalties income?

I haven't found a better place to ask this. Tried googling for more information, but most of the google results were just about how Nelly was trying to use spotify to solve his tax evasion problem. I'm trying to find a little more about this so that ...

  • Newbie
  • I haven't found a better place to ask this. Tried googling for more information, but most of the google results were just about how Nelly was trying to use spotify to solve his tax evasion problem. I...
  • JulianA_Bogota
  • Roadie
  • 553 Views
  • 1 replies
  • 0 likes
  • Other
  • 553 Views
  • 1 replies
  • 0 likes

login problem

Hello~ i not sure am i using my facebook or email to login my spotify account but my facebook and email is the same email... so when i try to using my facebook to login there is a error code show ''3'' Is it possible to change my spotify account to l...

  • Newbie
  • Hello~   i not sure am i using my facebook or email to login my spotify account but my facebook and email is the same email... so when i try to using my facebook to login there is a error code...
  • 522 Views
  • 0 replies
  • 1 likes
  • Account
    Login
  • 522 Views
  • 0 replies
  • 1 likes

Superuser Contribution Change of country

I have tried to change my country in my personal data but there is no option to do it because spotify does not recognize me in my country (Spain). Do you know what to do? Thanks.

  • Newbie
  • I have tried to change my country in my personal data but there is no option to do it because spotify does not recognize me in my country (Spain). Do you know what to do? Thanks.
  • JulianA_Bogota
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to Delete Profile

Allowing users to delete their profile can allow them to remake their account instead of having more then one, and getting emails for both on different emails.

  • Visitor
  • Allowing users to delete their profile can allow them to remake their account instead of having more then one, and getting emails for both on different emails.
  • JulianA_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

What do others see when they follow me?

When I follow a person, I can see a list of their public playlists, playlist descriptions, and such. I would like to see what others see, when they follow me. Is there a way I can do this, short of having a friend log in, follow me, and look at what ...

  • Newbie
  • When I follow a person, I can see a list of their public playlists, playlist descriptions, and such. I would like to see what others see, when they follow me.    Is there a way I can do t...
  • 198 Views
  • 0 replies
  • 0 likes
  • Other
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution Booted off account.

So I've had Spotify premium for the past 6 months because my friend signed into her Facebook/account on my phone.. All was good until today when I went to switch off offline mode (to get more songs) and it kicked me off.. I updated the app 14 hours a...

  • Newbie
  • So I've had Spotify premium for the past 6 months because my friend signed into her Facebook/account on my phone..   All was good until today when I went to switch off offline mode (to get mor...
  • JulianA_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Email Changed

My account email was changed without my knowing. I believe it to be breached and cannot listen to any music atm. I’m a premium member and this is very concerning

  • Newbie
  • My account email was changed without my knowing. I believe it to be breached and cannot listen to any music atm. I’m a premium member and this is very concerning 
  • JulianA_Bogota
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Me han hackeado la cuenta

Hola.Alguien me ha hackeado y cambiado mi direccion de correo electronico.ahora no puedo ingresar a mi cuenta.Era una cuenta premium y tenia vinculada mi tarjeta de credito, lo cual me precupa que puedan usar la informacion de mi tarjeta para realiza...

  • Newbie
  • Hola. Alguien me ha hackeado y cambiado mi direccion de correo electronico. ahora no puedo ingresar a mi cuenta. Era una cuenta premium y tenia vinculada mi tarjeta de credito, lo cual me precupa ...
  • 541 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 541 Views
  • 0 replies
  • 0 likes

Superuser Contribution Disabled account

My account was disabed because the credit card that I was paying for premium on was cancelled. I wanted to switch the cards but I got an email basically saying I stole someone's credit card. Is there anyway to get re-enabled so I can buy premium agai...

  • Newbie
  • My account was disabed because the credit card that I was paying for premium on was cancelled. I wanted to switch the cards but I got an email basically saying I stole someone's credit card. Is there...
  • JulianA_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to individually login with family premium

We have family premium account for 3 family members. At present we have one login, and run on 3 devices. If I am listening to Spotify and my husband also uses his device I can only hear what he his listening to. Is it possible to have seperate logins...

  • Newbie
  • We have family premium account for 3 family members. At present we have one login, and run on 3 devices.  If I am listening to Spotify and my husband also uses his device I can only hear what h...
  • JulianA_Bogota
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Ayuda para cancelar subscripción

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo forma de contacto con esta persona y en mi estado de ...

  • Newbie
  • Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo fo...
  • Electroboy28
  • Music Fan
  • 3288 Views
  • 7 replies
  • 1 likes
  • 3288 Views
  • 7 replies
  • 1 likes

Superuser Contribution Ayuda por favor

Bueno, sucede que tenia una cuenta en Facebook y decidí cerrarla por motivos de la vida, luego de cerrarla intente entrar en mi Spotify y me di cuenta de que no podía acceder a mis músicas, hay alguna forma en la que me ayuden por favor, esas músicas...

  • Newbie
  • Bueno, sucede que tenia una cuenta en Facebook y decidí cerrarla por motivos de la vida, luego de cerrarla intente entrar en mi Spotify y me di cuenta de que no podía acceder a mis músicas,  hay...
  • JulianA_Bogota
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Ghost

I did not sign up with Facebook. I originally signed up with a unique name, that is still my username. At some point, the mobile app linked with my FB account, and pulled my FB user name and profile photo over. I disconnected spotify from FB, and cha...

  • Newbie
  • I did not sign up with Facebook. I originally signed up with a unique name, that is still my username. At some point, the mobile app linked with my FB account, and pulled my FB user name and profile ...
  • JulianA_Bogota
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro erroneo después de pasar de cuenta familiar a premium

Hola. Hace dos meses que modifiqué mi suscripción de manera que eliminé una cuenta de mi suscriipción familiar, de manera que he vuelvo a tener una unica cuenta suscrita, la mía, en modo premium, pero durante estos dos meses me han seguido cobrando c...

  • Newbie
  • Hola.   Hace dos meses que modifiqué mi suscripción de manera que eliminé una cuenta de mi suscriipción familiar, de manera que he vuelvo a tener una unica cuenta suscrita, la mía, en modo pre...
  • JulianA_Bogota
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO se ve el códigol

Mi tarjeta de regalo se ha dañando y los numero de borraron que puedo hacer?

  • Casual Listener
  • Mi tarjeta de regalo se ha dañando y los numero de borraron que puedo hacer? 
  • Ruelas
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes