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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88303 Views

9 replies

2 likes

Account
Login
  • 88303 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

742385 Views

13 replies

4 likes

Account
  • 742385 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756512 Views

18 replies

29 likes

  • 756512 Views
  • 18 replies
  • 29 likes

SOS IK KAN NIET OP SPOTIFY

Mijn betaling is afgelopen maand niet gelukt en teruggestord door mijn bank, nu is uiteraard mijn account geblokkeerd. Helaas heb ik totaal geen informatie gekregen over hoe ik mijn account weer terug kan krijgen. Kan iemand mij helpen? Hoe moet ik m...

Newbie

Mijn betaling is afgelopen maand niet gelukt en teruggestord door mijn bank, nu is uiteraard mijn account geblokkeerd. Helaas heb ik totaal geen informatie gekregen over hoe ik mijn account weer teru...

Hubo

Community Legend

274 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed email and password

So the account im currently on, logged in with facebook.I have access to creditcard information, mobile phone number connected, old email and old password.Still there is no way for me to recover the account from a hacker who just changed email and pa...

Newbie

So the account im currently on, logged in with facebook. I have access to creditcard information, mobile phone number connected, old email and old password. Still there is no way for me to recover ...

Melody

Spotify

290 Views

1 replies

0 likes

Login
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Spotify won't delete

I created an account with Facebook years ago that I forgot about. When I created a new account with student premium I wanted to connect it with Facebook so I could find friends but can't because of the old account. I can't delete the Facebook account...

Newbie

I created an account with Facebook years ago that I forgot about. When I created a new account with student premium I wanted to connect it with Facebook so I could find friends but can't because of t...

Melody

Spotify

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay-back / Refund

EN:Hello there,I had a family membership package before. I was canceled because I did not pay. When I received my membership again, I accidentally bought a single package. On the same day, I turned it back into a family membership package. I paid 2 t...

Newbie

EN: Hello there, I had a family membership package before. I was canceled because I did not pay. When I received my membership again, I accidentally bought a single package. On the same day, I turn...

FabianS_Bogota

Roadie

438 Views

1 replies

0 likes

Account
Premium
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded songs GONE after Subscription renewal

My Premium account ended and I renewed it a day later and all the songs I have downloaded are now unreconized and the app is starting to redownload all of the songs even though the app shows using XXGB on my SD card. Is there a way to make the app re...

Newbie

My Premium account ended and I renewed it a day later and all the songs I have downloaded are now unreconized and the app is starting to redownload all of the songs even though the app shows using XX...

labelscollected

Community Legend

2494 Views

1 replies

0 likes

  • 2494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta está desactivada

Hola buenas noches, el problema que tengo es que se desactivó mi cuenta y ahora quiero recuperarla, creo que mi tarjeta llegó al límite y rechazaron el pago y la desactivaron, mi duda es, como puedo recuperar mi cuenta... La verdad es que es muy indi...

Newbie

Hola buenas noches, el problema que tengo es que se desactivó mi cuenta y ahora quiero recuperarla, creo que mi tarjeta llegó al límite y rechazaron el pago y la desactivaron, mi duda es, como puedo ...

FabianS_Bogota

Roadie

2107 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 2107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Login

I've tried logging into Spotify, using my username and email address, I've changed my password, and logged out on every other device I was on. I still get this message "Failed Login you can only use Spotify abroad for 14 days" how do I fix this?

Visitor

I've tried logging into Spotify, using my username and email address, I've changed my password, and logged out on every other device I was on. I still get this message "Failed Login you can only use ...

Melody

Spotify

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Being charged for premium but I don't know for which email account.

I have tried diffrent emails that I know to log in to spotify to track the account that is premium but none of the accounts I know of have premium but yet I am being charged on my paypal the monthly subscription. How can I find out what account is ch...

Newbie

I have tried diffrent emails that I know to log in to spotify to track the account that is premium but none of the accounts I know of have premium but yet I am being charged on my paypal the monthly ...

Jacob

Community Legend

394 Views

1 replies

0 likes

Account
Login
Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Account

I have a Spotify premium account, but forgot the Email and username...is there a way to access it?

Newbie

I have a Spotify premium account, but forgot the Email and username...is there a way to access it?

meganh007

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ver dirección para plan familiar

Estimados necesito saber dónde puedo ver la dirección que utilice para la cuenta ya que no puedo agregar a mi esposa al plan familiar les agradezco la ayuda

Newbie

Estimados necesito saber dónde puedo ver la dirección que utilice para la cuenta ya que no puedo agregar a mi esposa al plan familiar les agradezco la ayuda 

RodrigoPalma

Roadie

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Superuser Contribution logged out an unable to log back in

I logged out of spotify and cannot log back in. I am still paying for premium but unable to log in or even use spotify.

Newbie

I logged out of spotify and cannot log back in. I am still paying for premium but unable to log in or even use spotify.

Melody

Spotify

232 Views

1 replies

0 likes

Login
  • 232 Views
  • 1 replies
  • 0 likes

Discover Weekly Picture in Chinese

My discover weekly picture for my playlist is a profile picture of myself but then has "discover new songs" in Chinese. I am of Chinese heritage but otherwise do not read Chinese and I have no settings/location set to anything related to China nor do...

Newbie

My discover weekly picture for my playlist is a profile picture of myself but then has "discover new songs" in Chinese. I am of Chinese heritage but otherwise do not read Chinese and I have no settin...

osornios

Spotify Star

315 Views

1 replies

0 likes

Account
Premium
  • 315 Views
  • 1 replies
  • 0 likes

My E-Mail does not refresh

I changed my E-Mail in facebook but it dies not changes in spotify

Newbie

I changed my E-Mail in facebook but it dies not changes in spotify

Maxim

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with premium account upgrading to family account

Hi, firstly, why can't I e-mail my questions to Spotify in private? How the problem happened:1. I had premium account.2. Upgraded it to Family account.3. Made an account for family member.4. Accidentally tried to connect family member account with my...

Newbie

Hi,   firstly, why can't I e-mail my questions to Spotify in private?   How the problem happened: 1. I had premium account. 2. Upgraded it to Family account. 3. Made an account for f...

William_13

Gig Goer

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME AND MY FAMILY !!

I HAVE A LOT OF DIFFICULTY, SINCE I HAVE A PREMIUM PLAN, AND ALWAYS I'LL HEAR, ANOTHER PERSON ON MY PLAN, "PUT ME", IS THERE SOME WAY IT DOES NOT HAPPEN?

Casual Listener

I HAVE A LOT OF DIFFICULTY, SINCE I HAVE A PREMIUM PLAN, AND ALWAYS I'LL HEAR, ANOTHER PERSON ON MY PLAN, "PUT ME", IS THERE SOME WAY IT DOES NOT HAPPEN?

William_13

Gig Goer

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge Premium but Sign up for the Student Discount

I got spotify because i heard it had an discount student (that was great). I click the student discount page and followed all the instructions. However when i looked at my bill i was charged regular Premuim price. What happen? I'm close to cancelling...

Newbie

I got spotify because i heard it had an discount student (that was great). I click the student discount page and followed all the instructions. However when i looked at my bill i was charged regular ...

FabianS_Bogota

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Account partially stolen

Someone appears to be trying to steal my account. They have changed the email, and presumeably the password as well. They seem to have failed to account for the fact that I can still login via facebook. I would appreciate a swift response. I already ...

Newbie

Someone appears to be trying to steal my account. They have changed the email, and presumeably the password as well. They seem to have failed to account for the fact that I can still login via facebo...

Robert_W

Community Legend

252 Views

1 replies

0 likes

Account
Login
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Friend cannot login with email nor facebook

A friend of mine got Spotify Premium with KPN TV. She claims te never have used spotify before. However when she tries to login with her email adres she gets the message that she uses facebook login to log onto spotify. But when she uses facebook log...

Music Fan

A friend of mine got Spotify Premium with KPN TV. She claims te never have used spotify before. However when she tries to login with her email adres she gets the message that she uses facebook login ...

zen80nl

Music Fan

587 Views

3 replies

0 likes

  • 587 Views
  • 3 replies
  • 0 likes

Premium Account Hacked

I coundnt sign into my account until i notice the emailed got changed to different one need help getting it back.

Newbie

I coundnt sign into my account until i notice the emailed got changed to different one need help getting it back.

Robert_W

Community Legend

244 Views

1 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes