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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419832 Views
  • 965 replies
  • 108 likes
  • Account
  • 419832 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185621 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185621 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103199 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103199 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution cant register

Hello,I do not have a Spotify account and would like to create a Spotify account and this via my Facebook account.However, I can not log in via the iphone app or via the desktop program, it always comes the error code 3 (desktop) error 404 (on the AP...

  • Newbie
  • Hello, I do not have a Spotify account and would like to create a Spotify account and this via my Facebook account. However, I can not log in via the iphone app or via the desktop program, it alway...
  • Julian
  • Moderator
  • 1715 Views
  • 1 replies
  • 0 likes
  • 1715 Views
  • 1 replies
  • 0 likes

Really odd login problem... password no longer works

Hi allToday I opened my spotify app as I do every day only to be asked to sign in. I put my username and password in and the app looked like it logged in then came up with a login error. I checked the password with my lastpass and I'm 100% correct. C...

  • Newbie
  • Hi all Today I opened my spotify app as I do every day only to be asked to sign in. I put my username and password in and the app looked like it logged in then came up with a login error. I checked ...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist

HIis there anyway to move a playlist from and old account to a new one , i dont have acces to the old one.

  • Newbie
  • HI is there anyway to move a playlist from and old account to a new one , i dont have acces to the old one.
  • Julian
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Spotify support asking for full card number

Hello, Just polling other users of Spotify support to see if my experience matches any others. I recently found out Spotify was charging me twice for the same subscription for the past four months (confirmed one sub, definite payment issue). Having c...

  • Newbie
  • Hello,   Just polling other users of Spotify support to see if my experience matches any others.   I recently found out Spotify was charging me twice for the same subscription for t...
  • michaelydds
  • Casual Listener
  • 5421 Views
  • 10 replies
  • 1 likes
  • 5421 Views
  • 10 replies
  • 1 likes

Superuser Contribution family plan

hi, how do i remove myself from someone's family plan?

  • Regular
  • hi, how do i remove myself from someone's family plan?
  • Julian
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Premium student scam

I am a student at Lancaster County Career & Technology Center. I have been trying to set up Spotify premium as a student for $5 a month and when I go to enter my information it's saying my school is invalid, so I called customer service at 3:00 pm an...

  • Newbie
  • I am a student at Lancaster County Career & Technology Center. I have been trying to set up Spotify premium as a student for $5 a month and when I go to enter my information it's saying my school...
  • Maxim
  • Spotify Star
  • 1999 Views
  • 2 replies
  • 1 likes
  • Premium
  • 1999 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Making a playlist as a team member

Hi, Is it possible to make a playlist (on the PC app) on the profile of an artist who invited me to be part of their team? Thanks in advance

  • Newbie
  • Hi,   Is it possible to make a playlist (on the PC app) on the profile of an artist who invited me to be part of their team?   Thanks in advance
  • Julian
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • Other
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using my account in a different country

Hello everyone I used to live in Netherlands and I made an account there, I recently moved to Aruba and I can't login to the app. When i try to sign in it says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spot...

  • Newbie
  • Hello everyone  I used to live in Netherlands and I made an account there, I recently moved to Aruba and I can't login to the app. When i try to sign in it says "Enjoying your trip? To listen a...
  • Julian
  • Moderator
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 587 Views
  • 1 replies
  • 0 likes

Glitch in the matrix

I logged out with my accpunt set to offline now i cant log back in on my android app. Pls halp

  • Newbie
  • I logged out with my accpunt set to offline now i cant log back in on my android app. Pls halp
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Subscriptions and account

Please help! So I made a Spotify account with an old email that I can’t use, forgetting that I couldn’t use it, I started a free trial. Now I can’t end it and I do not want to pay for this because I don’t want it. Please help me end this trial. I can...

  • Newbie
  • Please help! So I made a Spotify account with an old email that I can’t use, forgetting that I couldn’t use it, I started a free trial. Now I can’t end it and I do not want to pay for this because I ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

tag love music

tag love music tag love music tag love music tag love music 

  • Regular
  • tag love music tag love music tag love music tag love music 
  • 456 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 456 Views
  • 0 replies
  • 0 likes

With Spotify family subscription, can we invite one guest on two different devices ?

Hello, I have a Spotify Family subscription, I invited my wife to use Spotify on her IPhone (its ok, no pb) and I also tried to invite her on her IPod but it doesn't work...Is it possible ? Thanks for help

  • Newbie
  • Hello,  I have a Spotify Family subscription, I invited my wife to use Spotify on her IPhone (its ok, no pb) and I also tried to invite her on her IPod but it doesn't work... Is it possible ?&...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

change country

My spotify doesnt work because has a note like '' your country doesnt match the one set in your profile. To continue use , update your profile or upgrate your spotify account'' But i have the premmium account and my country it is a Brazil, so i dont ...

  • Newbie
  • My spotify doesnt work because has a note like '' your country doesnt match the one set in your profile. To continue use , update your profile or upgrate your spotify account'' But i have the premmiu...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Facebook denied connect to spotify

Hello allwhen i try to conect with spotify app to facebook, it shows that unbale to connect with spotify, how to solve this, please any one help, i will apreaciate for this.

  • Regular
  • Hello all when i try to conect with spotify app to facebook, it shows that unbale to connect with spotify, how to solve this, please any one help, i will apreaciate for this.
  • google_new
  • Gig Goer
  • 1113 Views
  • 1 replies
  • 0 likes
  • Account
  • 1113 Views
  • 1 replies
  • 0 likes

Although I didn't register, an account already existet for my email.

When I began to create an account and entered my email, it turned out that my email has already been used to create an account by someone else. Actually, some time ago I got an email from spotify, but I thought it is some advertisement. What can I do...

  • Newbie
  • When I began to create an account and entered my email, it turned out that my email has already been used to create an account by someone else. Actually, some time ago I got an email from spotify, bu...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

using spotify on Sony Xperia *without* a PlayStation account

Hi there, I recently bought a Sony Xperia phone and started using Spotify on it (free account). Worked well for some days but now, directly after log in, I am asked to "Link Accounts" with a PlayStation account and the app doesn't take No for an answ...

  • Casual Listener
  • Hi there,   I recently bought a Sony Xperia phone and started using Spotify on it (free account). Worked well for some days but now, directly after log in, I am asked to "Link Accounts" with a...
  • octodur
  • Roadie
  • 1031 Views
  • 5 replies
  • 0 likes
  • 1031 Views
  • 5 replies
  • 0 likes

It's recommended to allow users to change the username

I have just registered a new user, but I can only use the email account login and can not use the registered name to login. Use google search, and then I find that the name of the registration is not the username, The username is composed of more tha...

  • Newbie
  • I have just registered a new user, but I can only use the email account login and can not use the registered name to login. Use google search, and then I find that the name of the registration is not...
  • jmdesin892
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 207 Views
  • 1 replies
  • 0 likes

90% of my music dissapeared and replaced with turkish music

Today I open spotify on my computer and I see most of my music is gone (I don't use playlists) and replaced with random turkish music. But I thought it was a bug since my phone still had everything so I ignored it Just now before getting home I was l...

  • Newbie
  • Today I open spotify on my computer and I see most of my music is gone (I don't use playlists) and replaced with random turkish music. But I thought it was a bug since my phone still had everything s...
  • Maxim
  • Spotify Star
  • 1138 Views
  • 1 replies
  • 0 likes
  • 1138 Views
  • 1 replies
  • 0 likes

Vodafone issues, they claim I'm a Premium member

After upgrading my account and getting Spotify premium included in my Vodafobe tariff, I've followed all the links provided and always get a message back from them saying that my account is already a Premium account, but once it's run out, to try and...

  • Newbie
  • After upgrading my account and getting Spotify premium included in my Vodafobe tariff, I've followed all the links provided and always get a message back from them saying that my account is already a...
  • jmdesin892
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes