Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420258 Views
  • 965 replies
  • 108 likes
  • Account
  • 420258 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185904 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185904 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103276 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103276 Views
  • 69 replies
  • 10 likes

Email changed - now have no access to login

I set up a spotify premium account with an email address I can no longer access. I need to change to login email to another email. Please help All help responses are going to the old email, so I can't even get help. My new email is mmaholland@gmail.c...

  • Visitor
  • I set up a spotify premium account with an email address I can no longer access.    I need to change to login email to another email. Please help  All help responses are going to th...
  • 121 Views
  • 0 replies
  • 0 likes
  • Login
  • 121 Views
  • 0 replies
  • 0 likes

I asked for a refund, I got it, but now I can't open my account anymore

So I used ING bank for my premium spotify. I refunded my subscription using the bank. And yes I got my money back. I thought it was normal that I am automatically logged out (because I cancelled my subscription), but I can't log in anymore. It says e...

  • Visitor
  • So I used ING bank for my premium spotify. I refunded my subscription using the bank. And yes I got my money back. I thought it was normal that I am automatically logged out (because I cancelled my s...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Offline Music keeps getting deleted and general Problems

Hello,I have been using Spotify for a while now, and once in a while (just using 2 devices, my PC, Windows, and my phone, Android) my whole playlist ONLY on my phone gets deleted, about 10 gigabytes of music, disabled with the text "sorry you are usi...

offlinedevices.png
  • Newbie
  • Hello, I have been using Spotify for a while now, and once in a while (just using 2 devices, my PC, Windows, and my phone, Android) my whole playlist ONLY on my phone gets deleted, about 10 gigabyte...
  • 138 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
    Security
  • 138 Views
  • 0 replies
  • 0 likes

Account Mix Up

I just dropped a track to spotify under the name "SPOOKDOGG". I think spotify confused me with another artist "Spook Dogg" and all his songs are now on my account, and my track is nowhere to be found. Any ideas???

  • Newbie
  • I just dropped a track to spotify under the name "SPOOKDOGG". I think spotify confused me with another artist "Spook Dogg" and all his songs are now on my account, and my track is nowhere to be found...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Lost my playlist

I changed credit card and, changed the country settings and now I can't find any of my playlists. How do I get it back? It also shows that I'm still a free subscription.

  • Newbie
  • I changed credit card and, changed the country settings and now I can't find any of my playlists. How do I get it back? It also shows that I'm still a free subscription.
  • jsannn
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Initial Likes Process

I'm completely new to Spotify. I was registering and in the process of liking a ton of artists when the app suddenly closed - I had mistakenly queued it for an update. I'm not sure how to find out if my selections were saved anywhere or how to get ba...

  • Newbie
  • I'm completely new to Spotify.  I was registering and in the process of liking a ton of artists when the app suddenly closed - I had mistakenly queued it for an update.  I'm not sure how to...
  • 101 Views
  • 0 replies
  • 0 likes
  • Account
  • 101 Views
  • 0 replies
  • 0 likes

How can i change my account name. Not user but account.

Some how one of my family members ended up changing my name to his name. I want to change it back but cant seem to do that. Anyone knw how??

  • Newbie
  • Some how one of my family members ended up changing my name to his name. I want to change it back but cant seem to do that. Anyone knw how??
  • jmdesin892
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

transfer of offline playlist to another account

so, im using the desktop version mainly, but my old premium account got its subscription cancelled so i cant access it anymore, and now my friend has included me in his premium for family is it possible to recover my offline songs/playlist from the o...

  • Casual Listener
  • so, im using the desktop version mainly, but my old premium account got its subscription cancelled so i cant access it anymore, and now my friend has included me in his premium for family is it possi...
  • venge
  • Casual Listener
  • 985 Views
  • 2 replies
  • 0 likes
  • 985 Views
  • 2 replies
  • 0 likes

Family Premium Member, Playlists have been deleted/changed.

I recently opened spotify after 3-4 weeks of inactivity. The program opened and I was automatically logged in to my usual account. This account has been a member of a premium family account, created by my wife, for several months. When logging in, I ...

  • Casual Listener
  • I recently opened spotify after 3-4 weeks of inactivity. The program opened and I was automatically logged in to my usual account. This account has been a member of a premium family account, created ...
  • huskwild
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

It won't let me sign up for Spotify

I've been trying to sign up for Spotify for several days now, but it won't let me complete the process. I'm at the point now where it tells me that my email address is taken, but then if I try to reset the password I do recieve an email, but then the...

  • Newbie
  • I've been trying to sign up for Spotify for several days now, but it won't let me complete the process.  I'm at the point now where it tells me that my email address is taken, but then if I try ...
  • fallingssirens
  • Newbie
  • 10686 Views
  • 3 replies
  • 1 likes
  • 10686 Views
  • 3 replies
  • 1 likes

How do I add my songs to Spotify

Hello. I am making music and sharing these but I also want to make an artist profile on Spotify. But when I try to get access it asks me to connect to the artist's page, but of course I don't have an artist page yet. How can I make an artist page or ...

  • Visitor
  • Hello. I am making music and sharing these but I also want to make an artist profile on Spotify. But when I try to get access it asks me to connect to the artist's page, but of course I don't have an...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Spotify artst account - related artist

Hello I have an account with Spotify and I've been uploading my music through 'distrokid'. My artist page is: https://open.spotify.com/artist/5ZaFmMhTJOl2u0mxn5VF3J and my email is: [redacted]. I've wrote in a few time about adjusting my related arti...

  • Newbie
  • Hello   I have an account with Spotify and I've been uploading my music through 'distrokid'. My artist page is: https://open.spotify.com/artist/5ZaFmMhTJOl2u0mxn5VF3J and my email is: [...
  • Maxim
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
  • 496 Views
  • 1 replies
  • 0 likes

canceled account

Hello, My name is Arend and I have a big problem. 3 months ago I bought a premium account for 3 months for €0,99 following the action. Now the 3 months are over and there was a collection from my bank account what was €9,99. I made a mistake and I sa...

  • Newbie
  • Hello,   My name is Arend and I have a big problem. 3 months ago I bought a premium account for 3 months for €0,99 following the action. Now the 3 months are over and there was a collection fr...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Playlists automaticly within family

Hi. I have a premium family account. I was wondering if I could share playlists within the family automaticly? If i create a playlist i want my other family members to automaticly se this playlist. Is this possible, if not can you make it possible? T...

  • Newbie
  • Hi.   I have a premium family account. I was wondering if I could share playlists within the family automaticly? If i create a playlist i want my other family members to automaticly se this pl...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Can't log in, lost email

For some reason I keep getting an error code 3 when logging into spotify. I had it on 4 different machines with no issues, now all 4 require me to log in. When I log in, my playlists and subscripions show for a split second before they dissapear. The...

  • Newbie
  • For some reason I keep getting an error code 3 when logging into spotify.  I had it on 4 different machines with no issues, now all 4 require me to log in.  When I log in, my playlists and ...
  • THEWIZARDDK1
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Changing country without facebook

I recently moved from Spain to South Korea. I read that after 14 days I need to change my location settings or upgrade to Premium account. I would like to remain in Free Spotify, but I can't change my country setting. When I try to log into the deskt...

  • Casual Listener
  • I recently moved from Spain to South Korea. I read that after 14 days I need to change my location settings or upgrade to Premium account. I would like to remain in Free Spotify, but I can't change m...
  • imattolo
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Solved!! I can't use my premium subscription

HiI've been a premium subscriber since two years. Since yesterday I can only use Spotify Free, but according to my subscription status I have an active Spotify Premium subscription valid until April 30. I've lost all my playlists and I'm really frust...

  • Visitor
  • Hi I've been a premium subscriber since two years. Since yesterday I can only use Spotify Free, but according to my subscription status I have an active Spotify Premium subscription valid until Apri...
  • Yashean
  • Newbie
  • 5566 Views
  • 23 replies
  • 2 likes
  • 5566 Views
  • 23 replies
  • 2 likes

Stats in the 'Your Library'

Hello Spotify Community, I wanted to post a little 'bug' that I found in Spotify recently, that the 'Songs' area in the 'Your Library' tab does not actually give stats, for total time, and the total number of songs, unlike any other public playlist. ...

spot1.png spot2.png
  • Gig Goer
  • ...ime, and the total number of songs, unlike any other public playlist. Although honestly, it should be the most important playlist that any user should be able to use and manage.   It can be seen h...
  • 593 Views
  • 0 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 593 Views
  • 0 replies
  • 1 likes

Family premium plan

I invited my wife to my family premium account but she cannot sign in

  • Newbie
  • I invited my wife to my family premium account but she cannot sign in
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

I reset my password and I lost my playlist and my premium subscription and nothing has helped

I reset my password and I lost my playlist and my premium subscription and nothing has helped. I tried the tips of logging into my desktop and that didnt help I emailed custmor support and they told me to check here please help

  • Visitor
  • I reset my password and I lost my playlist and my premium subscription and nothing has helped. I tried the tips of logging into my desktop and that didnt help I emailed custmor support and they told ...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes