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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81655 Views

9 replies

2 likes

Account
Login
  • 81655 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656960 Views

13 replies

4 likes

Account
  • 656960 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738117 Views

18 replies

29 likes

  • 738117 Views
  • 18 replies
  • 29 likes

Unable to change country (new payment method)

PlanPremiumCountryIreland (want to switch to the US) My Question or IssueI'm trying to switch account country. As per Help Center article, I'm supposed to follow these steps: Log in to your account pageUnder Account, click Update next to your payment...

Newbie

Plan Premium Country Ireland (want to switch to the US)   My Question or Issue I'm trying to switch account country. As per Help Center article, I'm supposed to follow these steps:  ...

Maxim

Spotify Star

503 Views

1 replies

0 likes

Account
Subscription
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to use timeline of the song.

Not able to use timeline of the song on my android app after the latest update.

Newbie

Not able to use timeline of the song on my android app after the latest update.

Lyubka

Moderator

461 Views

1 replies

0 likes

Other
  • 461 Views
  • 1 replies
  • 0 likes

Unable to change country to Canada, Premium plan unavailable

PlanPremiumCountryCanadaDeviceChromeOperating SystemMac OS XMy Question or IssueI've been a spotify premium user for 7 years in the US. I recently moved to Canada. The instructions to change my country have been followed, but it takes 2 attempts to g...

Newbie

Plan Premium Country Canada Device Chrome Operating System Mac OS X My Question or Issue I've been a spotify premium user for 7 years in the US. I recently moved to Canada. The instructions ...

Maxim

Spotify Star

527 Views

1 replies

0 likes

Account
Premium
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grouping Speakers/Devices

PlanPremiumCountryUK DeviceAndroid Phone, Android TV, Google Smart Speaker. Operating SystemAndroidMy Question or IssueIs it possible to group the my TV and the Google Speaker together so that they both play the same music at the same time? So we can...

Newbie

Plan Premium Country UK   Device Android Phone, Android TV, Google Smart Speaker.     Operating System Android My Question or Issue Is it possible to group the my TV and th...

Dian

Spotify Legend

364 Views

1 replies

0 likes

Premium
  • 364 Views
  • 1 replies
  • 0 likes

How to find the login details on the second person of my Premium Duo account?

PlanPremium Duo CountryN Ireland DeviceMacbook Pro late 2013)Operating System(iOS 11.7.9 My Question or IssueHow to find the login details on the second person of my Premium Duo account?

Visitor

Plan Premium Duo   Country N Ireland   Device Macbook Pro late 2013) Operating System (iOS 11.7.9   My Question or Issue How to find the login details on the second person ...

Billy-J

Spotify Star

1301 Views

1 replies

0 likes

Premium
  • 1301 Views
  • 1 replies
  • 0 likes

Error al verificar direccion

Cambie el plan a premium duo y al querer verificar la direccion del domicilio con la otra persona, ponemos exactamente la misma dirección porque vivimos juntos y nos dice que la direccuones no coinciden. Ya me fije que este todo bien escrito y si lo ...

Visitor

Cambie el plan a premium duo y al querer verificar la direccion del domicilio con la otra persona, ponemos exactamente la misma dirección porque vivimos juntos y nos dice que la direccuones no coinci...

Not applicable

1864 Views

2 replies

0 likes

  • 1864 Views
  • 2 replies
  • 0 likes

Spotify keeps resetting my password

PlanPremiumCountryNetherlandsDeviceOneplus Nord 2, Lenovo Legion i7 slimOperating SystemAndroid 13 (Teramisu), Windows 11 My Question or IssueSpotify keeps resetting my password. So Spotify keeps resetting my password every week.Support said it was b...

Casual Listener

Plan Premium Country Netherlands Device Oneplus Nord 2, Lenovo Legion i7 slim Operating System Android 13 (Teramisu), Windows 11   My Question or Issue Spotify keeps resetting my passw...

472 Views

0 replies

2 likes

Login
Other
Premium
Security
Subscription
  • 472 Views
  • 0 replies
  • 2 likes

Superuser Contribution Login error, "Something went wrong"

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...

Casual Listener

Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but no...

josefarh

Regular

20278 Views

6 replies

0 likes

Free
Login
  • 20278 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't remember my email or password to my premium family account?

I am trying to cancel my premium family subscription so I can join my mothers premium duo plan. I could not remember the email I used to create the account, and all my devices are now logged out. I need the email, and the password, so I can go in and...

Visitor

I am trying to cancel my premium family subscription so I can join my mothers premium duo plan. I could not remember the email I used to create the account, and all my devices are now logged out. I n...

brisascalogna

Visitor

1128 Views

3 replies

0 likes

  • 1128 Views
  • 3 replies
  • 0 likes

Why can’t I find my username when I type into the search bar?

When I search my username of my account on Spotify which is: Ce.li.ne, there is no results shown in profiles

Visitor

When I search my username of my account on Spotify which is: Ce.li.ne, there is no results shown in profiles

Luan

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

payment?

My Question or Issuehi, i need help and i don´t know who to talk with, there has been a charge on my debit card and is not from my account, i do have an account but i´ve never registered this card on it, so i don´t know where this charge is coming fr...

Newbie

  My Question or Issue hi, i need help and i don´t know who to talk with, there has been a charge on my debit card and is not from my account, i do have an account but i´ve never registered th...

Maxim

Spotify Star

275 Views

1 replies

0 likes

Account
Security
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi, I'm trying to change my country from The Netherlands to Romania. It asks me to add a new payment method from the new country (Romania) but when I try to add it, it tells me it doesn't match my current country (The Netherlands). How can I actually...

Casual Listener

Hi,    I'm trying to change my country from The Netherlands to Romania. It asks me to add a new payment method from the new country (Romania) but when I try to add it, it tells me it does...

Maxim

Spotify Star

515 Views

6 replies

0 likes

Account
  • 515 Views
  • 6 replies
  • 0 likes

Email address was changed by someone.

PlanPremiumCountryCanadaDeviceiPhone 14Operating SystemiOS 17 My Question or IssuesSomeone changed my email address and changed the password. Now i can’t receive the password reset link on my old email address.

Visitor

Plan Premium Country Canada Device iPhone 14 Operating System iOS 17   My Question or Issues Someone changed my email address and changed the password. Now i can’t receive the password...

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

My mobile number not login

PlanFree/PremiumCountryIndiaDevice. Mi 3s prime Operating System Android 10 My Question or IssueMy number not login

Visitor

Plan Free/Premium Country India Device.        Mi 3s prime  Operating System  Android 10   My Question or Issue My number not login 

Billy-J

Spotify Star

363 Views

1 replies

0 likes

Account
Login
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to my account on the app. But i can on website

PlanFree Device Samsung 8 My Question or IssueHi I tried logging into my account on the app but it keeps telling me to try again and something went wrong! Even tho i tried many ways and I'm logged in on the browser. But not the app. Is there somethin...

Newbie

  Plan Free   Device  Samsung 8   My Question or Issue Hi  I tried logging into my account on the app but it keeps telling me to try again and something went wrong! ...

Maxim

Spotify Star

441 Views

1 replies

0 likes

Account
Login
  • 441 Views
  • 1 replies
  • 0 likes

Expiration date on uploaded card....

Plan PremiumFree/PremiumCountry usa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Iphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.)ios My Question or IssueWhy does spotify notify me of a problem with automatic payment expira...

Visitor

Plan Premium Free/Premium Country usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios   M...

Billy-J

Spotify Star

304 Views

1 replies

0 likes

Account
  • 304 Views
  • 1 replies
  • 0 likes