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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419677 Views
  • 965 replies
  • 108 likes
  • Account
  • 419677 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185279 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185279 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103170 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103170 Views
  • 69 replies
  • 10 likes

Tengo plan y no puedo escuchar off line

En mi cuenta aparece que soy parte del plan familar y se paga correctamente pero solo a mi cuenta no me deja escuchar off line y me pide que pague premiun cuando claramente si se esta pagando, lo extraño es que el aviso de que pagara siempre ha apare...

  • Visitor
  • En mi cuenta aparece que soy parte del plan familar y se paga correctamente pero solo a mi cuenta no me deja escuchar off line y me pide que pague premiun cuando claramente si se esta pagando, lo ext...
  • Prague
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Why am I still not getting premium even though I’m on it .????? Rubbish

I’m on premium but nothing has changed from the free Spotify?? Still getting advertisements and can’t play what I want

  • Visitor
  • I’m on premium but nothing has changed from the free Spotify?? Still getting advertisements and can’t play what I want
  • Prague
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account is linked to an old email that I can't access.

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotif...

  • Visitor
  • I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no id...
  • AlejaR
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Can't reset the Device Password.

When I try to reset the device password, it gives me the error: There was a problem setting your password. What is the problem?

  • Casual Listener
  • When I try to reset the device password, it gives me the error: There was a problem setting your password. What is the problem?
  • Prague
  • Spotify Star
  • 845 Views
  • 3 replies
  • 1 likes
  • 845 Views
  • 3 replies
  • 1 likes

Superuser Contribution buenos dias, tengo actualmente un plan universitario, pero me cobran $4150

contrate hace viarios meses el plan universitario y pesea eso me siguen cobrando el monto de un plan individual

  • Visitor
  • contrate hace viarios meses el plan universitario y pesea eso me siguen cobrando el monto de un plan individual
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Duo 404 erro

I can't enter the spotify Duo page, whenever I access the site, the error 404 of non-existent page appears. And the only way to add a user is through the website. -_- my experience with spotify only gets worse

  • Visitor
  • I can't enter the spotify Duo page, whenever I access the site, the error 404 of non-existent page appears. And the only way to add a user is through the website. -_- my experience with spotify only ...
  • Billy-J
  • Spotify Star
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

If I change my country settings, will I loose my lists?

With other service already happened that I change the country settings and everything that I had saved, disappeared! I loose all my lists from years. Now I need to change my settings in Spotify so I can have my new country address and change my curre...

  • Visitor
  • With other service already happened that I change the country settings and everything that I had saved, disappeared! I loose all my lists from years. Now I need to change my settings in Spotify so I ...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Paid for PREMIUM, but still hearing commercials... WHY?

I paid for Premium today, but I'm still hearing commercials and I still have the "Upgrade" icon near the top right of the application. I have proof that I paid for Premium, see Order ID and Date below. How do I get Premium to work? Order IDDatePrice ...

  • Casual Listener
  • I paid for Premium today, but I'm still hearing commercials and I still have the "Upgrade" icon near the top right of the application. I have proof that I paid for Premium, see Order ID and Date belo...
  • techri
  • Newbie
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 366 Views
  • 3 replies
  • 0 likes

I want to become the Plan Manager in my family plan

Currently my son is the Plan Manager using my debit card. I want to become the Plan Manager. How can I do this?

  • Visitor
  • Currently my son is the Plan Manager using my debit card. I want to become the Plan Manager. How can I do this?
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

change family

My friend want to change her account from a family to another.Will her playlist and recommendation algorithm change or stay the same?

  • Visitor
  • My friend want to change her account from a family to another.Will her playlist and recommendation algorithm change or stay the same?
  • Prague
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo agregar a un integrante

Se informa que la dirección no es correcta, pero la revise y se encuentra correcta.

  • Visitor
  • Se informa que la dirección no es correcta, pero la revise y se encuentra correcta.
  • Dian
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobro un plan que no elegi.

Estuve con plan Estudiante, lo cancele y ahora me cobro por un plan individual.Exigo el reembolso de dicho consumo.

  • Visitor
  • Estuve con plan Estudiante, lo cancele y ahora me cobro por un plan individual. Exigo el reembolso de dicho consumo.
  • Dian
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify doesn`t work on PC.

Now im in Ukraine(Donetsk region, but now it is Kramatorsk region) and spotify "refuses" to work here on PC. First I tried VPN, it worked, but told me "change your country in settings". I turned off VPN and then it tells me smth like "Maybe your bran...

  • Visitor
  • Now im in Ukraine(Donetsk region, but now it is Kramatorsk region) and spotify "refuses" to work here on PC. First I tried VPN, it worked, but told me "change your country in settings". I turned off ...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

I Can't change country

PlanPremiumCountryThailand DeviceXiaomi 11Operating SystemAndroid 12 My Question or Issue

  • Visitor
  • Plan Premium Country Thailand  Device Xiaomi 11 Operating System Android 12   My Question or Issue  
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 181 Views
  • 1 replies
  • 0 likes

Changing Email Address

Quick question about changing the email associated with Spotify account. So if I change my email address for my Spotify account, what happens to the old email address? Is it deleted from the systems permanently? Do they keep the old email stored for ...

  • Casual Listener
  • Quick question about changing the email associated with Spotify account.   So if I change my email address for my Spotify account, what happens to the old email address? Is it deleted from the...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover playlist - Deleted years ago

Hello there, A few years ago I deleted a playlist I now want to recover. It was a private and collaborative playlist and I decided to delete it due to personal issues. Now I want to recover it, but I'm not able to find it on the "Recover playlist" se...

  • Casual Listener
  • Hello there,   A few years ago I deleted a playlist I now want to recover. It was a private and collaborative playlist and I decided to delete it due to personal issues.   Now I want to...
  • AlejaR
  • Moderator
  • 1033 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1033 Views
  • 5 replies
  • 0 likes

Superuser Contribution Continual "New login to Spotify" emails

PlanPremiumCountryUnited States My Question or IssueFor the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating Spotify at all. When I first received these, I changed both my Facebo...

  • Casual Listener
  • Plan Premium Country United States   My Question or Issue For the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating S...
  • Santiagoyarzabal
  • Newbie
  • 33220 Views
  • 11 replies
  • 5 likes
  • Account
    Security
  • 33220 Views
  • 11 replies
  • 5 likes