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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172406 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172406 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11351 Views
  • 6 replies
  • 11 likes
  • Security
  • 11351 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515819 Views
  • 986 replies
  • 113 likes
  • Account
  • 515819 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125964 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125964 Views
  • 74 replies
  • 12 likes

Cant remember login details

Hi Spotify, Can you check for me this user ID: /name: connected with any email? This is my old account and i have forgotten the login details. And it seems doesn't connect with my current email. Thank you for your response.

  • Newbie
  • Hi Spotify, Can you check for me this user ID: <snip - Moderator edit> /name: <snip - Moderator edit> connected with any email? This is my old account and ...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 285 Views
  • 1 replies
  • 0 likes

Cant change country

Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the country I am registered with. None of it is changeab...

  • Casual Listener
  • Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the c...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 276 Views
  • 1 replies
  • 0 likes

Problems with log in on the app

Hi there! I'm having problems with the app, I hope somebody can help me. I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that is a problem with login my account, my username and password it's ...

  • Newbie
  • Hi there! I'm having problems with the app, I hope somebody can help me.    I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that ...
  • Maxim
  • Spotify Star
  • 521 Views
  • 7 replies
  • 0 likes
  • Account
  • 521 Views
  • 7 replies
  • 0 likes

Unblock somebody without knowing their username

PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...

  • Newbie
  • Plan Premium Country UK Device Iphone 11 pro max / windows pc Operating System Latest IOS, Windows 10   My Question or Issue Is there any way i can unblock somebody i don’t know the us...
  • Not applicable
  • 1369 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1369 Views
  • 2 replies
  • 0 likes

how can I merge two accounts?

I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.

  • Visitor
  • I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.
  • cegro47
  • Visitor
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Maybe deleted account

PlanPremiumCountryNLDeviceAll devicesOperating SystemI dont know My Question or IssueHi, my question is if you accidently deleted your account and you can get in anymore on any device, but still sees your account when you log in to an other account, ...

  • Visitor
  • Plan Premium Country NL Device All devices Operating System I dont know   My Question or Issue Hi, my question is if you accidently deleted your account and you can get in anymore on a...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! How can I control the spotify Account on my sonos from two different phones with different Accounts?

The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker.Now with the family Account only the main Account (or the one who's connec...

  • Newbie
  • The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker. Now with the family A...
  • Billy-J
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 607 Views
  • 1 replies
  • 0 likes

Random Account attatched to my email

Right hello,Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a blank screen and the words "no healthy stream found" in...

  • Newbie
  • Right hello, Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a bl...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Retrieve my old Spotify account

My playlist disappeared.I had classicalRoly1Christmas

  • Visitor
  • My playlist disappeared. I had classical Roly1 Christmas
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with changed profile photo and profile name

Germany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I have the problem that my new profile photo and profile name are displayed on the homepage, but I can't...

  • Visitor
  • Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I have the problem tha...
  • Maria
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Is there any way to change your Your Top Songs 2020 (Spotify Wrapped) playlist?

it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there anyway to correct stuff? or it's ruined already?

  • Casual Listener
  • it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there ...
  • Geekgirlx
  • Visitor
  • 12614 Views
  • 4 replies
  • 2 likes
  • 12614 Views
  • 4 replies
  • 2 likes

I want to merge current app with free premium I created an account for.

I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?

  • Visitor
  • I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Ad Studio Help

PlanFree/PremiumMy Question or IssueHello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how to get people to install my app. Also, I couldn't find a...

  • Newbie
  • Plan Free/Premium My Question or Issue Hello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
  • 285 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I reset my password?

If I try to change my email it says:"We are currently unable to process your request for security reasons. Please try again later."I've had this problem for a few days now so I don't know how reliable "Try again later" is.

  • Visitor
  • If I try to change my email it says: "We are currently unable to process your request for security reasons. Please try again later." I've had this problem for a few days now so I don't know how rel...
  • Vasil
  • Moderator
  • 876 Views
  • 4 replies
  • 0 likes
  • 876 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't log into my alt account

PlanFreeCountryBrazilDevice(Desktop)Operating System(Windows 10.) My Question or IssueSo, around November 11th I created an alternate account in order to post one of my assisgnements, which was a two episode podcast. Now the podcast is gone, and I ca...

  • Newbie
  • Plan Free Country Brazil Device (Desktop) Operating System (Windows 10.)   My Question or Issue So, around November 11th I created an alternate account in order to post one of my assis...
  • Joan
  • Moderator
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Solved] Cannot connect my account on my Tesla

Hi folks,I have a Family Spotify Account.I log in Spotify using Facebook. Since 2 years I'm using my Spotify account in my car (Tesla)But now I cannot connect anymore (it says login or password incorrect)I guess as I'm using Facebook to connect to sp...

  • Casual Listener
  • Hi folks, I have a Family Spotify Account. I log in Spotify using Facebook.   Since 2 years I'm using my Spotify account in my car (Tesla) But now I cannot connect anymore (it says login or...
  • Vasil
  • Moderator
  • 8671 Views
  • 3 replies
  • 0 likes
  • Account
  • 8671 Views
  • 3 replies
  • 0 likes

Can't see my credit card and can't usewith Google Pay

Hello, I have a premium spotify plan and I came across a page on the website indicating that we can use Google Pay to pay the monthly subscription (https://support.spotify.com/to/article/google-play-help/). For personal reasons, I would like to switc...

  • Gig Goer
  • Hello,  I have a premium spotify plan and I came across a page on the website indicating that we can use Google Pay to pay the monthly subscription (https://support.spotify.com/to/article/googl...
  • Maxim
  • Spotify Star
  • 1015 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 1015 Views
  • 4 replies
  • 0 likes

Concert Emails Have Wrong Location

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am getting concert recommendations for London but I am in the North of England so I need Leeds, Manchester and nearby. How do I change this?

  • Visitor
  •   Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I am getting concert recommendations for London but I am in the North of England so I need ...
  • drawlien
  • Casual Listener
  • 1359 Views
  • 2 replies
  • 1 likes
  • Premium
  • 1359 Views
  • 2 replies
  • 1 likes

can't change my DOB but my account is not linked to facebook

Spotify won't let me change my date of birth on the browser or app, but my account is not linked to facebook or any other platform. I made the account with my email.

  • Casual Listener
  • Spotify won't let me change my date of birth on the browser or app, but my account is not linked to facebook or any other platform. I made the account with my email.
  • Maxim
  • Spotify Star
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes