Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi Spotify, Can you check for me this user ID: /name: connected with any email? This is my old account and i have forgotten the login details. And it seems doesn't connect with my current email. Thank you for your response.
Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the country I am registered with. None of it is changeab...
Hi there! I'm having problems with the app, I hope somebody can help me. I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that is a problem with login my account, my username and password it's ...
PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...
I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.
PlanPremiumCountryNLDeviceAll devicesOperating SystemI dont know My Question or IssueHi, my question is if you accidently deleted your account and you can get in anymore on any device, but still sees your account when you log in to an other account, ...
The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker.Now with the family Account only the main Account (or the one who's connec...
Right hello,Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a blank screen and the words "no healthy stream found" in...
sono passato a premium singolo...come mai ho sempre la pubblicità?
My playlist disappeared.I had classicalRoly1Christmas
Germany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I have the problem that my new profile photo and profile name are displayed on the homepage, but I can't...
it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there anyway to correct stuff? or it's ruined already?
I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?
PlanFree/PremiumMy Question or IssueHello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how to get people to install my app. Also, I couldn't find a...
If I try to change my email it says:"We are currently unable to process your request for security reasons. Please try again later."I've had this problem for a few days now so I don't know how reliable "Try again later" is.
PlanFreeCountryBrazilDevice(Desktop)Operating System(Windows 10.) My Question or IssueSo, around November 11th I created an alternate account in order to post one of my assisgnements, which was a two episode podcast. Now the podcast is gone, and I ca...
Hi folks,I have a Family Spotify Account.I log in Spotify using Facebook. Since 2 years I'm using my Spotify account in my car (Tesla)But now I cannot connect anymore (it says login or password incorrect)I guess as I'm using Facebook to connect to sp...
Hello, I have a premium spotify plan and I came across a page on the website indicating that we can use Google Pay to pay the monthly subscription (https://support.spotify.com/to/article/google-play-help/). For personal reasons, I would like to switc...
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am getting concert recommendations for London but I am in the North of England so I need Leeds, Manchester and nearby. How do I change this?
Spotify won't let me change my date of birth on the browser or app, but my account is not linked to facebook or any other platform. I made the account with my email.