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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76813 Views

28 replies

0 likes

  • 76813 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95035 Views

9 replies

2 likes

Account
Login
  • 95035 Views
  • 9 replies
  • 2 likes

Strange issues

I'm having some issues, every time I close the app for any reason, or for some reason I don't use it, it reboots, asks me to log in, and all my downloaded music is gone, so I have to download it all again. It's very annoying, anyway to fix it?

Newbie

I'm having some issues, every time I close the app for any reason, or for some reason I don't use it, it reboots, asks me to log in, and all my downloaded music is gone, so I have to download it all ...

user-removed

Not applicable

233 Views

1 replies

0 likes

Other
  • 233 Views
  • 1 replies
  • 0 likes

Problems with my access

I always had a Premium account and when I changed my credit card, this account has been paused. I received information to update my new card data was made and I can not get back to my account as it was before! I've done everything and so far nothing ...

Regular

I always had a Premium account and when I changed my credit card, this account has been paused. I received information to update my new card data was made and I can not get back to my account as it w...

jtch-dk

Newbie

812 Views

11 replies

0 likes

  • 812 Views
  • 11 replies
  • 0 likes

Forget my old email and password

Hi...can anyone help me...i forget my old email and password that i use to log in to spotify...and i have been paying for the premium almost a year for nothing...need help pls

Visitor

Hi...can anyone help me...i forget my old email and password that i use to log in to spotify...and i have been paying for the premium almost a year for nothing...need help pls

jmdesin892

Roadie

283 Views

1 replies

0 likes

Account
  • 283 Views
  • 1 replies
  • 0 likes

I got a new phone and all of my playlists and songs are gone on my account

I got a new phone and had to re-log in to my spotify account and when I did, all of my songs and playlists were GONE. Help!

Newbie

I got a new phone and had to re-log in to my spotify account and when I did, all of my songs and playlists were GONE. Help!

Maxim

Spotify Star

258 Views

1 replies

0 likes

Other
  • 258 Views
  • 1 replies
  • 0 likes

Migrating from Groove Music, how to get 60 day trial in Spotify?

I just migrated my lists from Groove Music into Spotify and I should eligible to 60day trial. How do I get it?

Newbie

I just migrated my lists from Groove Music into Spotify and I should eligible to 60day trial.   How do I get it?

Maxim

Spotify Star

1785 Views

1 replies

0 likes

Premium
  • 1785 Views
  • 1 replies
  • 0 likes

Account problems

Someone changed my account email and now i cannot log into it anymore. I need my premium back but I dont want to have to pay again till the the normal time I renew. What do i need to do to get my stuff back. I had family premium.

Visitor

Someone changed my account email and now i cannot log into it anymore. I need my premium back but I dont want to have to pay again till the the normal time I renew. What do i need to do to get my stu...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Hi there, I'm new here and as a Belgian living in Indonesia I would like to change the country setting from Iindo to Belgium... I follow the steps but don't have any option to change the setting, just cancel my account... Please help...

Newbie

Hi there, I'm new here and as a Belgian living in Indonesia I would like to change the country setting from Iindo to Belgium... I follow the steps but don't have any option to change the setting, jus...

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Login with ps4 account / inicio de sesion con cuenta de ps4

Hi, i want to link my s4 account with spotify, but i have already linked with another account. The trouble is with that linked account...i cant login anymore so cant close it. How can I do that? Theres no way to login in ps4 linked. Can i give my mil...

Newbie

Hi, i want to link my s4 account with spotify, but i have already linked with another account. The trouble is with that linked account...i cant login anymore so cant close it. How can I do that? Ther...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

I used to be a member & it keeps asking me to log in again but then tells me it has expired. I want

I used to be a member with my 3 devices but it expired a few years ago. Now I want to rejoin but when I put my email address in it says I am already registered & I can't use it because it has expired. This time I want to put it on this phone again & ...

Newbie

I used to be a member with my 3 devices but it expired a few years ago. Now I want to rejoin but when I put my email address in it says I am already registered & I can't use it because it has exp...

221 Views

0 replies

0 likes

Account
Free
Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Saved music lasting longer than a month

I am in the United States navy and we can spend a month or more at sea without internet, which causes to lose our saved music. We need you guys to extend the date it disappears to 2-3 month or get rid of the limit all together. Can you please do this...

Casual Listener

I am in the United States navy and we can spend a month or more at sea without internet, which causes to lose our saved music. We need you guys to extend the date it disappears to 2-3 month or get ri...

247 Views

0 replies

0 likes

Account
  • 247 Views
  • 0 replies
  • 0 likes

Premium spotify shuffle doesnt work as it should be

Hi, I have Spotify Premium. I have a playlist with more than 600 songs, but when i put it on the shuffle-mode, it only shuffles about 20 songs....... Why is this? And what can i do?

Casual Listener

Hi,    I have Spotify Premium. I have a playlist with more than 600 songs, but when i put it on the shuffle-mode, it only shuffles about 20 songs....... Why is this? And what can i do?&nb...

Madmanmcreid

Newbie

379 Views

1 replies

2 likes

Other
Premium
  • 379 Views
  • 1 replies
  • 2 likes

I'm being charged twice for Spotify

I have spotify on my Iphone and computer. For some reason, I'm getting charged twice each month. Once on one credit card, and another time on another credit card. I need help resolving this. Please help.

Visitor

I have spotify on my Iphone and computer.  For some reason, I'm getting charged twice each month.  Once on one credit card, and another time on another credit card.  I need help resolv...

Fishaha

Newbie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

i cant sign up

whenever i try to sign up, it says an unknown error occured right after i write my email. ive tried many different emails but it still doesnt work. i tried signing up on my ipad, safari, my iphone, i still cant sign up. please help me, i dont have an...

Casual Listener

whenever i try to sign up, it says an unknown error occured right after i write my email. ive tried many different emails but it still doesnt work. i tried signing up on my ipad, safari, my iphone, i...

Cslawry

Newbie

894 Views

2 replies

0 likes

Account
  • 894 Views
  • 2 replies
  • 0 likes

Signup Something went wrong errors.

I'm trying to register an account for my wife to add her to the Family plan and the page just keeps saying something went wrong with no suggestion as to what the issue might be. I checked to see if her email already had an account and everything indi...

Newbie

I'm trying to register an account for my wife to add her to the Family plan and the page just keeps saying something went wrong with no suggestion as to what the issue might be. I checked to see if h...

328 Views

0 replies

1 likes

Account
  • 328 Views
  • 0 replies
  • 1 likes

Can't login with Facebook

I have been using my Spotify everyday no problem. All of a sudden I try to open it and it logged me out. I tried logging in with my Facebook account (since that's what I use) and it keeps saying my user and password are wrong. I even reset my Faceboo...

Newbie

I have been using my Spotify everyday no problem. All of a sudden I try to open it and it logged me out. I tried logging in with my Facebook account (since that's what I use) and it keeps saying my u...

Eshu15

Newbie

388 Views

1 replies

1 likes

Account
Login
Premium
Security
  • 388 Views
  • 1 replies
  • 1 likes

Solved!! Me cobraron 3 veces!

Cuando metí la tarjeta para pagar me salió que no se podía por error con el banco .Entonces lo huze otras dos veces y lo mismo!A los 3 min llegaron a mi correo los pagos que son 3Y además no me cambio mi cuenta premium

Newbie

Cuando metí la tarjeta para pagar me salió que no se podía por error con el banco . Entonces lo huze otras dos veces y lo mismo! A los 3 min llegaron a mi correo los pagos que son 3 Y además no me...

TaniaEstefany

Newbie

2471 Views

13 replies

5 likes

Subscription
  • 2471 Views
  • 13 replies
  • 5 likes

Superuser Contribution Nao consigo acessar minha conta!!

Pelo amor de Deus alguém me ajuda? Eu tinha uma conta assinei o premium, só que meu celular deu problema e foi pra assistência tive que resetar, perdi a conta não lembro minha senha e quero cancelar pois todos os meses vem descontado 14,99$. Não cons...

Newbie

Pelo amor de Deus alguém me ajuda? Eu tinha uma conta assinei o premium, só que meu celular deu problema e foi pra assistência tive que resetar, perdi a conta não lembro minha senha e quero cancelar ...

jujuoliv

Newbie

7963 Views

4 replies

2 likes

  • 7963 Views
  • 4 replies
  • 2 likes

Superuser Contribution Multiple Charges to My Account

My credit card was charged four times this month and I do not have a premium account. Does anyone know how I can get refunded??? The website says Spotify doesn't have any telephone contact info.

Newbie

My credit card was charged four times this month and I do not have a premium account. Does anyone know how I can get refunded??? The website says Spotify doesn't have any telephone contact info.

MonicaM_Bogota

Roadie

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

CUENTA PREMIUM SPOTIFY

Spotify ofrece un mes gratis de cuenta premium, pero para eso hay que suscribirse un mes, el problema radica en que ya hice ese procedimiento y solo me sale que tengo un mes de premium, que fue el que pague, entonces no es publicidad engañosa? Les ha...

Newbie

Spotify ofrece un mes gratis de cuenta premium, pero para eso hay que suscribirse un mes, el problema radica en que ya hice ese procedimiento y solo me sale que tengo un mes de premium, que fue el qu...

276 Views

0 replies

0 likes

Premium
Subscription
  • 276 Views
  • 0 replies
  • 0 likes

Tengo cuenta premium pero sigo siendo free

hace 2 días que adquiri el servicio premium, pero en mi cuenta sigue apareciendome esto " Actualmente estás usando el servicio de Spotify Gratis. Con Spotify Gratis, escucharás anuncios, no podrás escuchar sin conexión ni tampoco reproducir a pedido ...

Newbie

hace 2 días que adquiri el servicio premium, pero en mi cuenta sigue apareciendome esto " Actualmente estás usando el servicio de Spotify Gratis. Con Spotify Gratis, escucharás anuncios, no podr...

osornios

Spotify Star

6477 Views

8 replies

0 likes

Free
Premium
Security
  • 6477 Views
  • 8 replies
  • 0 likes