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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Newbie
  • 132719 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132719 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10053 Views
  • 3 replies
  • 9 likes
  • Security
  • 10053 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499143 Views
  • 982 replies
  • 112 likes
  • Account
  • 499143 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123025 Views
  • 72 replies
  • 12 likes

Problems with my access

I always had a Premium account and when I changed my credit card, this account has been paused. I received information to update my new card data was made and I can not get back to my account as it was before! I've done everything and so far nothing ...

  • Regular
  • I always had a Premium account and when I changed my credit card, this account has been paused. I received information to update my new card data was made and I can not get back to my account as it w...
  • jtch-dk
  • Newbie
  • 591 Views
  • 11 replies
  • 0 likes
  • 591 Views
  • 11 replies
  • 0 likes

Forget my old email and password

Hi...can anyone help me...i forget my old email and password that i use to log in to spotify...and i have been paying for the premium almost a year for nothing...need help pls

  • Visitor
  • Hi...can anyone help me...i forget my old email and password that i use to log in to spotify...and i have been paying for the premium almost a year for nothing...need help pls
  • jmdesin892
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

I got a new phone and all of my playlists and songs are gone on my account

I got a new phone and had to re-log in to my spotify account and when I did, all of my songs and playlists were GONE. Help!

  • Newbie
  • I got a new phone and had to re-log in to my spotify account and when I did, all of my songs and playlists were GONE. Help!
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Other
  • 191 Views
  • 1 replies
  • 0 likes

Migrating from Groove Music, how to get 60 day trial in Spotify?

I just migrated my lists from Groove Music into Spotify and I should eligible to 60day trial. How do I get it?

  • Newbie
  • I just migrated my lists from Groove Music into Spotify and I should eligible to 60day trial.   How do I get it?
  • Maxim
  • Spotify Star
  • 1689 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1689 Views
  • 1 replies
  • 0 likes

Account problems

Someone changed my account email and now i cannot log into it anymore. I need my premium back but I dont want to have to pay again till the the normal time I renew. What do i need to do to get my stuff back. I had family premium.

  • Visitor
  • Someone changed my account email and now i cannot log into it anymore. I need my premium back but I dont want to have to pay again till the the normal time I renew. What do i need to do to get my stu...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Hi there, I'm new here and as a Belgian living in Indonesia I would like to change the country setting from Iindo to Belgium... I follow the steps but don't have any option to change the setting, just cancel my account... Please help...

  • Newbie
  • Hi there, I'm new here and as a Belgian living in Indonesia I would like to change the country setting from Iindo to Belgium... I follow the steps but don't have any option to change the setting, jus...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Login with ps4 account / inicio de sesion con cuenta de ps4

Hi, i want to link my s4 account with spotify, but i have already linked with another account. The trouble is with that linked account...i cant login anymore so cant close it. How can I do that? Theres no way to login in ps4 linked. Can i give my mil...

  • Newbie
  • Hi, i want to link my s4 account with spotify, but i have already linked with another account. The trouble is with that linked account...i cant login anymore so cant close it. How can I do that? Ther...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

I used to be a member & it keeps asking me to log in again but then tells me it has expired. I want

I used to be a member with my 3 devices but it expired a few years ago. Now I want to rejoin but when I put my email address in it says I am already registered & I can't use it because it has expired. This time I want to put it on this phone again & ...

  • Newbie
  • I used to be a member with my 3 devices but it expired a few years ago. Now I want to rejoin but when I put my email address in it says I am already registered & I can't use it because it has exp...
  • 170 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 170 Views
  • 0 replies
  • 0 likes

Saved music lasting longer than a month

I am in the United States navy and we can spend a month or more at sea without internet, which causes to lose our saved music. We need you guys to extend the date it disappears to 2-3 month or get rid of the limit all together. Can you please do this...

  • Casual Listener
  • I am in the United States navy and we can spend a month or more at sea without internet, which causes to lose our saved music. We need you guys to extend the date it disappears to 2-3 month or get ri...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
  • 189 Views
  • 0 replies
  • 0 likes

Premium spotify shuffle doesnt work as it should be

Hi, I have Spotify Premium. I have a playlist with more than 600 songs, but when i put it on the shuffle-mode, it only shuffles about 20 songs....... Why is this? And what can i do?

  • Casual Listener
  • Hi,    I have Spotify Premium. I have a playlist with more than 600 songs, but when i put it on the shuffle-mode, it only shuffles about 20 songs....... Why is this? And what can i do?&nb...
  • Madmanmcreid
  • Newbie
  • 256 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
  • 256 Views
  • 1 replies
  • 2 likes

I'm being charged twice for Spotify

I have spotify on my Iphone and computer. For some reason, I'm getting charged twice each month. Once on one credit card, and another time on another credit card. I need help resolving this. Please help.

  • Visitor
  • I have spotify on my Iphone and computer.  For some reason, I'm getting charged twice each month.  Once on one credit card, and another time on another credit card.  I need help resolv...
  • Fishaha
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

i cant sign up

whenever i try to sign up, it says an unknown error occured right after i write my email. ive tried many different emails but it still doesnt work. i tried signing up on my ipad, safari, my iphone, i still cant sign up. please help me, i dont have an...

  • Casual Listener
  • whenever i try to sign up, it says an unknown error occured right after i write my email. ive tried many different emails but it still doesnt work. i tried signing up on my ipad, safari, my iphone, i...
  • Cslawry
  • Newbie
  • 818 Views
  • 2 replies
  • 0 likes
  • Account
  • 818 Views
  • 2 replies
  • 0 likes

Signup Something went wrong errors.

I'm trying to register an account for my wife to add her to the Family plan and the page just keeps saying something went wrong with no suggestion as to what the issue might be. I checked to see if her email already had an account and everything indi...

  • Newbie
  • I'm trying to register an account for my wife to add her to the Family plan and the page just keeps saying something went wrong with no suggestion as to what the issue might be. I checked to see if h...
  • 283 Views
  • 0 replies
  • 1 likes
  • Account
  • 283 Views
  • 0 replies
  • 1 likes

Can't login with Facebook

I have been using my Spotify everyday no problem. All of a sudden I try to open it and it logged me out. I tried logging in with my Facebook account (since that's what I use) and it keeps saying my user and password are wrong. I even reset my Faceboo...

  • Newbie
  • I have been using my Spotify everyday no problem. All of a sudden I try to open it and it logged me out. I tried logging in with my Facebook account (since that's what I use) and it keeps saying my u...
  • Eshu15
  • Newbie
  • 314 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 314 Views
  • 1 replies
  • 1 likes

Solved!! Me cobraron 3 veces!

Cuando metí la tarjeta para pagar me salió que no se podía por error con el banco .Entonces lo huze otras dos veces y lo mismo!A los 3 min llegaron a mi correo los pagos que son 3Y además no me cambio mi cuenta premium

  • Newbie
  • Cuando metí la tarjeta para pagar me salió que no se podía por error con el banco . Entonces lo huze otras dos veces y lo mismo! A los 3 min llegaron a mi correo los pagos que son 3 Y además no me...
  • TaniaEstefany
  • Newbie
  • 1924 Views
  • 13 replies
  • 5 likes
  • Subscription
  • 1924 Views
  • 13 replies
  • 5 likes

Superuser Contribution Nao consigo acessar minha conta!!

Pelo amor de Deus alguém me ajuda? Eu tinha uma conta assinei o premium, só que meu celular deu problema e foi pra assistência tive que resetar, perdi a conta não lembro minha senha e quero cancelar pois todos os meses vem descontado 14,99$. Não cons...

  • Newbie
  • Pelo amor de Deus alguém me ajuda? Eu tinha uma conta assinei o premium, só que meu celular deu problema e foi pra assistência tive que resetar, perdi a conta não lembro minha senha e quero cancelar ...
  • jujuoliv
  • Newbie
  • 7721 Views
  • 4 replies
  • 2 likes
  • 7721 Views
  • 4 replies
  • 2 likes

Superuser Contribution Multiple Charges to My Account

My credit card was charged four times this month and I do not have a premium account. Does anyone know how I can get refunded??? The website says Spotify doesn't have any telephone contact info.

  • Newbie
  • My credit card was charged four times this month and I do not have a premium account. Does anyone know how I can get refunded??? The website says Spotify doesn't have any telephone contact info.
  • MonicaM_Bogota
  • Roadie
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

CUENTA PREMIUM SPOTIFY

Spotify ofrece un mes gratis de cuenta premium, pero para eso hay que suscribirse un mes, el problema radica en que ya hice ese procedimiento y solo me sale que tengo un mes de premium, que fue el que pague, entonces no es publicidad engañosa? Les ha...

  • Newbie
  • Spotify ofrece un mes gratis de cuenta premium, pero para eso hay que suscribirse un mes, el problema radica en que ya hice ese procedimiento y solo me sale que tengo un mes de premium, que fue el qu...
  • 203 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 203 Views
  • 0 replies
  • 0 likes

Tengo cuenta premium pero sigo siendo free

hace 2 días que adquiri el servicio premium, pero en mi cuenta sigue apareciendome esto " Actualmente estás usando el servicio de Spotify Gratis. Con Spotify Gratis, escucharás anuncios, no podrás escuchar sin conexión ni tampoco reproducir a pedido ...

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  • Newbie
  • hace 2 días que adquiri el servicio premium, pero en mi cuenta sigue apareciendome esto " Actualmente estás usando el servicio de Spotify Gratis. Con Spotify Gratis, escucharás anuncios, no podr...
  • osornios
  • Spotify Star
  • 5224 Views
  • 8 replies
  • 0 likes
  • Free
    Premium
    Security
  • 5224 Views
  • 8 replies
  • 0 likes

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  • Regular
  • fajghfggds sgsd
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
  • 132 Views
  • 0 replies
  • 0 likes