Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419772 Views
  • 965 replies
  • 108 likes
  • Account
  • 419772 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185551 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185551 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103186 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103186 Views
  • 69 replies
  • 10 likes

Superuser Contribution After 5 attempts I can't connect my partner to the Duo tariff

I have activated the Duo tariff and want to add my husband. I register it, indicate exactly the same address as mine: "********************" but gives an error: "Sorry, the partner cannot live at a different address". What kind of nonsense? I'm tired...

  • Newbie
  • I have activated the Duo tariff and want to add my husband. I register it, indicate exactly the same address as mine: "********************" but gives an error: "Sorry, the partner cannot live at a d...
  • Lyubka
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

What DATA is deleted when deleting an account

So I am considering deleting my account entirely but haven't done so as I am kind of confused as to what personal information/data is deleted once the account closure has taken place. I am aware that after deleting an account you have 7 days to recla...

  • Casual Listener
  • So I am considering deleting my account entirely but haven't done so as I am kind of confused as to what personal information/data is deleted once the account closure has taken place.    ...
  • Maxim
  • Spotify Star
  • 621 Views
  • 1 replies
  • 0 likes
  • Account
  • 621 Views
  • 1 replies
  • 0 likes

Daily mix more variation

I find that with my daily mixes there isn't as much variation as I'd like. I feel like I do my part and like dislike different songs to hopefully better identify new songs for the algorithm to choose from. My issue is that many artists are only featu...

  • Casual Listener
  • I find that with my daily mixes there isn't as much variation as I'd like. I feel like I do my part and like dislike different songs to hopefully better identify new songs for the algorithm to choose...
  • MeteoriteDaredevil
  • Casual Listener
  • 1316 Views
  • 4 replies
  • 4 likes
  • All Platforms
    Radio
  • 1316 Views
  • 4 replies
  • 4 likes

Superuser Contribution me pasaron a cuenta Free y pertenezco a una cuenta DUO Premiun

soy invitada a DUO Premiun de Martín Toquero desde enero y de repente pasé a cuenta Free. El paga mensualmente con débito automático ambas cuentas

  • Visitor
  • soy invitada a DUO Premiun de Martín Toquero desde enero y de repente pasé a cuenta Free. El paga mensualmente con débito automático ambas cuentas
  • Joan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do not remember your email

helloi Changed my phone and forgot my email and my password, but I have my account connected on my Xbox so I have the username but nothing else how can I get back my information?

  • Visitor
  • hello i Changed my phone and forgot my email and my password, but I have my account connected on my Xbox so I have the username but nothing else  how can I get back my information?
  • Alex
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing from Telia to student Spotify account

Hi! I have a Telia account to my phone, with that account I got Spotify. But now I will change to hallon. And also started school again. So I dont want to loose my Spotify account but still want to change it so its now via Telia and it is a student a...

  • Visitor
  • Hi! I have a Telia account to my phone, with that account I got Spotify. But now I will change to hallon. And also started school again. So I dont want to loose my Spotify account but still want to c...
  • Alex
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

My account has been hack recently, how to delete the song the hacker play

My account has been hack by someone, I don't know why they need my spotify account, and I don't know how they do it, now I change my password to a even secure one, and log all devices out, and remove access to all connected service, but now my proble...

  • Casual Listener
  • My account has been hack by someone, I don't know why they need my spotify account, and I don't know how they do it, now I change my password to a even secure one, and log all devices out, and remove...
  • Maxim
  • Spotify Star
  • 233 Views
  • 5 replies
  • 0 likes
  • 233 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can’t log into account

PlanFree/PremiumCountryUnited statesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have recently logged out of my account and I can’t log back in. I’m currently i...

  • Newbie
  • Plan Free/Premium Country United states Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Lyubka
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution ads in french

hi, i’ve been getting ads in french for some reason. i live in canada but no where near any french regions. i have my app language set to english, so i have no idea why else i could be getting french ads. thanks in advance!

  • Newbie
  • hi, i’ve been getting ads in french for some reason. i live in canada but no where near any french regions. i have my app language set to english, so i have no idea why else i could be getting french...
  • Joan
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution account lost

I'm not able to access my account connected with the gmail. When I logged in today, it created a new account instead of logging into my older premium account. I also changed the password but no luck. Now I have a new free account with the same email ...

  • Visitor
  • I'm not able to access my account connected with the gmail. When I logged in today, it created a new account instead of logging into my older premium account. I also changed the password but no luck....
  • Dian
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 131 Views
  • 1 replies
  • 0 likes

Spotify duo privacy

How does Spotify duo works in matter of privacy? Does the other person have access to my account? Is he/she able to see my playlists?

  • Visitor
  • How does Spotify duo works in matter of privacy? Does the other person have access to my account? Is he/she able to see my playlists?   
  • kaworu_bloodpaw
  • Roadie
  • 1163 Views
  • 1 replies
  • 0 likes
  • Account
  • 1163 Views
  • 1 replies
  • 0 likes

Im having trouble setting my playlist public?

The playlist will say it's public but won't show up on my profile. Even tried to make a new playlist that's set to public but they won't show up either.. both on my iPhone and computer so it must be linked to the account then?

  • Visitor
  • The playlist will say it's public but won't show up on my profile. Even tried to make a new playlist that's set to public but they won't show up either.. both on my iPhone and computer so it must b...
  • kaworu_bloodpaw
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution можно ли вернут деньги за подписку?

мне взломали аккаунт и поменяли подписку с 4.99$ до 7.99$, меня никто не уведомлял про снятие деняг, можно ли как-то вернуть их?

  • Visitor
  • мне взломали аккаунт и поменяли подписку с 4.99$ до 7.99$, меня никто не уведомлял про снятие деняг, можно ли как-то вернуть их?
  • MihailY
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes