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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159253 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159253 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10752 Views
  • 4 replies
  • 11 likes
  • Security
  • 10752 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509153 Views
  • 985 replies
  • 112 likes
  • Account
  • 509153 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124814 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124814 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can’t log in

I can’t remember my username or password for Spotify to log into the app on my phone but I’m logged into the account on my Xbox is there anyway I can find my user on the Xbox as I can’t seem to find it

  • Visitor
  • I can’t remember my username or password for Spotify to log into the app on my phone but I’m logged into the account on my Xbox is there anyway I can find my user on the Xbox as I can’t seem to find ...
  • Maria
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Cannot change country or payment type

I used to live in Hong Kong, and was where I was when I Spotify account was set up. I have since moved to Australia and my HK payment method/card has expired. I will soon be moving to USA. I have tried adding an Australian payment method and changing...

  • Visitor
  • I used to live in Hong Kong, and was where I was when I Spotify account was set up. I have since moved to Australia and my HK payment method/card has expired. I will soon be moving to USA. I have t...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Can't change country in my account

I'm on Premium Individual plan. Want to change payment card but the system doesn't allow me because my country match the card. When I try change country (and I left this country already), website just redirects me to the main page, nothing happens. I...

  • Casual Listener
  • I'm on Premium Individual plan. Want to change payment card but the system doesn't allow me because my country match the card. When I try change country (and I left this country already), website jus...
  • warmsun
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium

I have premium individual and I had no problem with it until I changed the creditcard I'm paying with. Now I can't listen to my music offline. What could be the problem?

  • Visitor
  • I have premium individual and I had no problem with it until I changed the creditcard I'm paying with. Now I can't listen to my music offline. What could be the problem?   
  • Joan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Verification of the listener profile

PlanFree/PremiumCountryUkraineDevicePCOperating SystemWindows 11 My Question or IssueI am an artist and creator of two projects (phonk.me 2.6 listeners per month and the new Revolmade) I have profiles of regular listeners on which I do my playlists a...

  • Casual Listener
  •   Plan Free/Premium Country Ukraine Device PC Operating System Windows 11   My Question or Issue I am an artist and creator of two projects (phonk.me 2.6 listeners per month and ...
  • Maxim
  • Spotify Star
  • 430 Views
  • 3 replies
  • 0 likes
  • Account
  • 430 Views
  • 3 replies
  • 0 likes

The visibility of my artist account

Hi, does anyone know whether people checking my private account can see my merged artist account?

  • Visitor
  • Hi,   does anyone know whether people checking my private account can see my merged artist account?
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 297 Views
  • 1 replies
  • 0 likes

I got kicked out of my account and when I logged back in nothing was there

PlanFreeCountryAustraliaDevice(iPhone XR, IPad)Operating System(iOS newest update) My Question or IssueI can’t get in and I had about 1000 songs I listened to every day and it just randomly kicked me out.

  • Visitor
  • Plan Free Country Australia Device (iPhone  XR, IPad) Operating System (iOS newest update)   My Question or Issue I can’t get in and I had about 1000 songs I listened to every day...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts not found

PlanPremiumCountryMoldovaDeviceSamsung Galaxy A72 (and A70 with the same issue)Operating SystemAndroid 11 My Question or IssueSo I've been trying to play podcasts once in a while but couldn't find any, I've done some research and found that spotify m...

  • Casual Listener
  • Plan Premium Country Moldova Device Samsung Galaxy A72 (and A70 with the same issue) Operating System Android 11   My Question or Issue So I've been trying to play podcasts once in a w...
  • bravebubl
  • Newbie
  • 3198 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
  • 3198 Views
  • 4 replies
  • 1 likes

Superuser Contribution I opened the app and i found out that it logged me out and can't login agai

I opened the app and i found out that it logged me out and when i tried to log back in i couldn't from 2 devices and it keeps giving me same error msg "something went wrong have another go?.." but when i tried my sister account it worked!

  • Visitor
  • I opened the app and i found out that it logged me out and when i tried to log back in i couldn't from 2 devices and it keeps giving me same error msg "something went wrong have another go?.." but wh...
  • Joan
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Não consigo convidar um email pro spotify premium

Estou tentando adicionar um email pra participar do spotify premium, o limite é de 5 pessoas, mas fui adicionar a terceira e o spotify não quer aceitar. Toda vez que essa pessoa vai aceitar meu convite no email (depois de colocar o código) o site diz...

  • Newbie
  • Estou tentando adicionar um email pra participar do spotify premium, o limite é de 5 pessoas, mas fui adicionar a terceira e o spotify não quer aceitar. Toda vez que essa pessoa vai aceitar meu convi...
  • BrunnoFaria
  • Newbie
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

If my Spotify account is deleted will collaborative playlists I set up be deleted for everyone?

If I decide to delete my account permanently I know that my playlists will be deleted but what happens to collaborative playlists I created? Will my name still appear? Will people still have access to those playlists?

  • Casual Listener
  • If I decide to delete my account permanently I know that my playlists will be deleted but what happens to collaborative playlists I created? Will my name still appear? Will people still have access t...
  • chocchoc
  • Newbie
  • 7393 Views
  • 5 replies
  • 0 likes
  • Account
  • 7393 Views
  • 5 replies
  • 0 likes

Solved!! Shared playlist

PlanPremiumCountryBelgium DeviceIpad air 16.6.1Operating System My Question or IssueHi, can i check how often and by whom of my friends listens to a playlist i shared

  • Newbie
  • Plan Premium Country Belgium   Device Ipad air 16.6.1 Operating System     My Question or Issue Hi, can i check how often and by whom of my friends listens to a playlis...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Other
  • 298 Views
  • 1 replies
  • 0 likes

Parental Control

Hi Spotify Team, can you please add a parental control to limit songs with bad language so our kids can listen? Thanks

  • Newbie
  • Hi Spotify Team, can you please add a parental control to limit songs with bad language so our kids can listen?  Thanks
  • shenphilip
  • Visitor
  • 6393 Views
  • 7 replies
  • 21 likes
  • Other
  • 6393 Views
  • 7 replies
  • 21 likes

The backup of iPhone 15 did not reload the playlist of family members.

We were setting up a new iPhone 15 with a reload from cloud backup. The Spotify account loaded but did not load the member playlist. I restored the account on an iPad which did load the correct playlist. Should I erase the iPhone account on the iPhon...

  • Visitor
  • We were setting up a new iPhone 15 with a reload from cloud backup. The Spotify account loaded but did not load the member playlist. I restored the account on an iPad which did load the correct play...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Got logged in to spotify but not my saved profile

I paid for premium and have a bunch of saved music I can't access now. Only have one email linked that I know of but just got new phone.

  • Visitor
  • I paid for premium and have a bunch of saved music I can't access now. Only have one email linked that I know of but just got new phone.
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemIOS 17 My Question or IssueI am trying to log in to my main Spotify account with the CORRECT login information but it just isn't working. I logged out earlier to log into this account for a ...

  • Visitor
  •   Plan Premium Country USA Device iPhone 13 Pro Max Operating System IOS 17   My Question or Issue I am trying to log in to my main Spotify account with the CORRECT login informa...
  • Joan
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 295 Views
  • 1 replies
  • 0 likes

Why do ads keep running with my Premium account?

I signed up yesterday for free trial and gave my payment information. Yet ads are still running on all 3 of my devices. My profile says I have Premium Individual, but the ads continue. Please advise.

  • Casual Listener
  • I signed up yesterday for free trial and gave my payment information. Yet ads are still running on all 3 of my devices. My profile says I have Premium Individual, but the ads continue. Please advise.
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

How can I remove another artist's song from my profile?

I found the song below on my profile. Could you please help to remove it? It's not mine. The Title is TURN BY TURN. Thankshttps://open.spotify.com/album/4lA9HU5rjcFiZnVMzZLoEZ?si=mEF-I8NuRP2yiJWbL3SZxg

  • Visitor
  • I found the song below on my profile. Could you please help to remove it? It's not mine. The Title is TURN BY TURN. Thanks https://open.spotify.com/album/4lA9HU5rjcFiZnVMzZLoEZ?si=mEF-I8NuRP2yiJWb...
  • Maxim
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Solved!! Spotify suggestions in their playlists, how to remove genre?

I personally used to like to go to these suggested playlists like "Discover Weekly", "Daily Mix #" and "Release Radar". I like new music but I made the mistake of liking a "religious" song, just once, and now all those suggestions are more religious ...

  • Visitor
  • I personally used to like to go to these suggested playlists like "Discover Weekly", "Daily Mix #" and "Release Radar". I like new music but I made the mistake of liking a "religious" song, just once...
  • user-removed
  • Not applicable
  • 16025 Views
  • 5 replies
  • 4 likes
  • Other
  • 16025 Views
  • 5 replies
  • 4 likes

Family Plan, Audio Books and Account Manager

PlanPremium FamilySo the new announcement for the audio books is great, however for a family plan it's a joke. Only the account manager has access to the audio books. Guess what, this account manager doesn't like audio books, but my wife loves them. ...

  • Casual Listener
  • Plan Premium Family So the new announcement for the audio books is great, however for a family plan it's a joke. Only the account manager has access to the audio books. Guess what, this account m...
  • Maxim
  • Spotify Star
  • 713 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 713 Views
  • 1 replies
  • 1 likes