Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Tengo dos cuentas con el mismo usuario y contraseña pero una accede por mail y otra por Facebook. Yo esto no lo sabia y al cancelar la suscripción premium una ae quedo activa
Tenemos una cuenta premium familiar y mi papa es el administrador. El se olvido su mail y usuario para iniciar sesion en spotify y ahora lo tiene que recuperar para poder usar su cuenta premium, como se puede haceR?
I received an error 408 when trying to login to the spotify desktop application on my windows 8.1 laptop, saying my country doesn't match the one in my profile and I need to change it. Except it won't let me change it on the website. The only option ...
We hat a subscription for spotify premium (12 CHF / month). We have now changed and made an upgrade to spotify for family (cost 19.90 CHF/ month). My credit card was debited both amounts this month. How can this be undone? And: When having a spotify ...
I follow a number of playlists of my partner. He's planning to quit, so what happens to those lists? Will they vanish? Can I take them over somehow?
Hello, I have problem with my spotify account. I want to use this acc in my PS 4 but always when I want to link my account it says I already have linked accounts but I'm loggout from everywhere. Where is the problem? Once I was logged in another Ps a...
Hi!For some reason 2 members of my family plan got removed. I resent them invites and they're getting the error message: "3 - oops something went wrong, pls try again" whenever they try to sign up. We all reside in the same address. We've made sure i...
I am able to login on the desktop app and website just fine. When I try to login on my phone app it says "you are currently set to offline: please go online to connect to spotify." I cannot get any further than that on my phone app and I am already s...
Hi,I'm not receiving the invitational e-mail necessary to activate my participation for Spotify Family. I've tried changing my email to double checking it and the person paying for the account has sent the email over and over again. It isn't appearin...
I am sick and tired of hearing the Cats Protection advert, if I hear about fluffy, brian and lulu one more time I'm deleting Spotify. I appreciate that the free version is driven by adverts, but can there not be some variety in advertising, or at lea...
If I type a wrong password:Incorrect username or password.If I type the correct password:Oops! Something went wrong, please try again or check out our help areaWhen i try to recover password:The username or email you provided is not associated with a...
I cannot find my user id in my spotify app using my iphone. Im scared to log out because i dont know what user id i have used. Pls help. I just need to know how to find user id in iphone. Thanks
Although a premium family member I can't change my country location. I am based in Austria, which is acknowledged by the system but the country given in my account is Germany and is not allowed to change. Due to this fact the invitation of my family ...
Hey guys,I got a problem with changing my email. I logged in with facebook and already changed my email there, worked fine. BUT in spotify the email didn't change. Please help me.
Hi All,I have been busy with this problem for a while now. Sometimes when I logged in, I saw other devices using my account, casting songs to different phones or devices. No matter how much I searched why it would be, I couldn't find out why. Now I b...
Everything was ok till one day spotify requested my daughters to confirm their address. It is understandable that teens don't check their mailboxes regularly so after a time they were switched to free plan. I invited them again to family plan but we ...
Good morning, I have a Spotify premium account and I realised two days ago that once I start playing a song, after a while it suddenly stops playing. At the beginning I thought I had some trouble with my computer, but it turns out that it has nothing...