Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4127 Views
  • 0 replies
  • 9 likes
  • Security
  • 4127 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462562 Views
  • 974 replies
  • 110 likes
  • Account
  • 462562 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204668 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204668 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112662 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112662 Views
  • 72 replies
  • 12 likes

can't join a duo account premium

When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up :"Sorry service not available, try later" We tried with other linked invitation, but the result is always the same.

  • Casual Listener
  • When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up : "Sorry service not available, try later" We tried with other linked invita...
  • trjanmz1khgjzgtsfwtl
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Change of country not working

I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide. When I select Australia, it takes me to an error page: "We are all mixed up" I would like to input my new Australian credi...

  • Visitor
  • I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide.  When I select Australia, it takes me to an error page:  "We...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Covers doesn't appear in Recently Played when privacy controls are turned off

I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts. Whenever I turn off the privacy toggles of 'Process my Facebook data" and "Pr...

  • Music Fan
  • I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts.   Whenever I turn o...
  • Stoner_uk_80
  • Visitor
  • 1834 Views
  • 20 replies
  • 1 likes
  • Account
    Premium
  • 1834 Views
  • 20 replies
  • 1 likes

Superuser Contribution Spotify on IPad keeps logging in to my account even though I’m not logged on Facebook in the brow

When me and my friends try to login with a different user we don’t have the opportunity to write an email and password. It just says: “you have previously logged into Spotify on this account”. I don’t want to disconnect my Spotify profile from my Fac...

  • Newbie
  • When me and my friends try to login with a different user we don’t have the opportunity to write an email and password. It just says: “you have previously logged into Spotify on this account”. I don’...
  • Joan
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • Login
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Relier deux comptes artiste ?

Bonjour, j'ai essayé de contacter Spotify par mail avec le formulaire de contact mais on m'a dirigé sur ce forum. Mon problème est le suivant : Il y a quelques années, en 2013 il me semble, j'ai eux 5 de mes morceaux qui ont été mis sur une compilati...

  • Casual Listener
  •   Bonjour, j'ai essayé de contacter Spotify par mail avec le formulaire de contact mais on m'a dirigé sur ce forum.   Mon problème est le suivant :   Il y a quelques années, en 20...
  • Dian
  • Spotify Legend
  • 3381 Views
  • 5 replies
  • 0 likes
  • Account
  • 3381 Views
  • 5 replies
  • 0 likes

"Confirm your email" not my account

Plan - Premium DuoCountry - USA My Question or IssueFor the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email address receiving them is indeed my email it is not the email address that is associat...

  • Newbie
  • Plan - Premium Duo Country - USA     My Question or Issue For the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email addr...
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 1 likes
  • Account
  • 341 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile] Move login cookies to cache when in offline mode

When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is selected, login session info should be moved to cache,...

  • Music Fan
  • When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is sel...
  • WilcoSnel
  • Music Fan
  • 567 Views
  • 12 replies
  • 2 likes
  • 567 Views
  • 12 replies
  • 2 likes

Superuser Contribution Family plan access lost and problems to sign in

PlanFamily PremiumCountryMexicoDeviceMultiple (pixel 7, iphone 10, MacBook pro)Operating SystemMulripleMy Question or IssueI received an email saying that I had lost access to the Family plan I was managing because the owner timed me. Additionally, I...

  • Visitor
  • Plan Family Premium Country Mexico Device Multiple (pixel 7, iphone 10, MacBook pro) Operating System Mulriple My Question or Issue I received an email saying that I had lost access to the F...
  • Yordan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do I remove my daughter's artists from my account? Those artists...

...continue to show up in my "made for [me]" and AI DJ. there has got to be a way to do this automatically. There should be NO crossover from one premium family member account to another, right?

  • Casual Listener
  • ...continue to show up in my "made for [me]" and AI DJ. there has got to be a way to do this automatically. There should be NO crossover from one premium family member account to another, right?
  • dscott4305
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

I logged off my spotify account & when I logged in all my liked songs gone

I logged off nd when I relogged in all liked songs nd collaborated playlist and other playlist are gone nd not showing plzzz help

  • Visitor
  • I logged off nd when I relogged in all liked songs nd collaborated playlist and other playlist are gone nd not showing plzzz help
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo invite not allowing address

PlanDuo DeviceNokia X20Operating SystemAndroid 13 My Question or IssueMy Spotify app updated and required me to log back in. My wife is the plan owner and has had to resend me the invite. When I click on the invite it takes me to a login page, not ad...

  • Newbie
  •   Plan Duo   Device Nokia X20 Operating System Android 13   My Question or Issue My Spotify app updated and required me to log back in. My wife is the plan owner and has had ...
  • Yordan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

i have Premium when i try to download it tells me a error what do i do

hey i have Premium Individual and when i try to download my playlist so i can hear ofline it tells me an error but i dont have any downloads on other Devecis so how do i fix this problem

  • Newbie
  • hey i have Premium Individual and when i try to download my playlist so i can hear ofline it tells me an error but i dont have any downloads on other Devecis so how do i fix this problem 🙂
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I want to upgrade to premium but can’t because I’ve used a free trial

When I enter my payment it says cannot use free trial because you’ve already used it. I click on join premium but it prompts me to input my payment info and still says I can’t use the free trial. I don’t want to use the free trial. I’m trying to pay ...

  • Visitor
  • When I enter my payment it says cannot use free trial because you’ve already used it. I click on join premium but it prompts me to input my payment info and still says I can’t use the free trial. I d...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

I cannot log in to my account eventho I gave the correct email and password

I happened before also now it's happening again , i cannot log in to my account eventho I gave the correct email and password

  • Visitor
  • I happened before also now it's happening again , i cannot log in to my account eventho I gave the correct email and password
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar na minha conta no Redmi Note 12+

Não consigo acessar minha conta do Spotify de forma nenhuma no aplicativo pelo Redmi Note 12+, consigo entrar pelo notebook, pelo navegador do celular, mas pelo aplicativo não entra, sempre dá erro. Isso vem se estendendo há mais de 10 dias.

  • Newbie
  • Não consigo acessar minha conta do Spotify de forma nenhuma no aplicativo pelo Redmi Note 12+, consigo entrar pelo notebook, pelo navegador do celular, mas pelo aplicativo não entra, sempre dá erro. ...
  • OscarDC
  • Moderator
  • 841 Views
  • 5 replies
  • 0 likes
  • 841 Views
  • 5 replies
  • 0 likes

How can I make an annual payment?

Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace of mind. Now for some reason it's back to a monthly ...

  • Casual Listener
  • Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace o...
  • NZayneThoughts
  • Casual Listener
  • 4223 Views
  • 3 replies
  • 1 likes
  • 4223 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to get rid of german songs in Discover weekly

I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in another language than English for that matter, but at...

  • Newbie
  • I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in an...
  • Anjadekar
  • Regular
  • 8963 Views
  • 27 replies
  • 30 likes
  • 8963 Views
  • 27 replies
  • 30 likes

Superuser Contribution Ayuda para desvincular Facebook de spotify añadiendo correo electrónico

Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una contraseña y me dice que es incorrecta.Ayuda para añadir...

  • Visitor
  • Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una c...
  • Lyubka
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes