Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 277718 Views
  • 822 replies
  • 84 likes
  • Account
  • 277718 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1132687 Views
  • 118 replies
  • 107 likes
  • Account
  • 1132687 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 74891 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 74891 Views
  • 63 replies
  • 8 likes

Superuser Contribution Can't login through proxy

PlanPremiumCountryPorutgalDeviceLaptopOperating SystemWindows 10 v1909Spotify version My Question or IssueI must use a proxy to access the internet because of restrictions on my company, but I can't login with this configuration.In Chrome everything ...

Screenshot 2021-02-22 170614.jpg
  • Casual Listener
  • Plan Premium Country Porutgal Device Laptop Operating System Windows 10 v1909 Spotify version     My Question or Issue I must use a proxy to access the internet because of restr...
  • reisept
  • Casual Listener
  • 1587 Views
  • 6 replies
  • 1 likes
  • Login
  • 1587 Views
  • 6 replies
  • 1 likes

Why doesn't customer service reply

I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for.Maybe they should spend more money on customer service, and less on taking Bro Jogan to the exclusive Sp...

  • Visitor
  • I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for. Maybe they should spend more money on customer se...
  • user-removed
  • Not applicable
  • 663 Views
  • 8 replies
  • 0 likes
  • Premium
  • 663 Views
  • 8 replies
  • 0 likes

Superuser Contribution Deactivated Premium Account

5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue). Everything worked great and I got all of the memb...

  • Casual Listener
  • 5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue)...
  • Jeremy
  • Spotify
  • 611 Views
  • 2 replies
  • 0 likes
  • Account
  • 611 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution add email

PlanPremiumCountrySlovakiaMy Question or IssueHi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I wanted to sign in for spotify thing and i cannot recive emai...

  • Regular
  • Plan Premium Country Slovakia My Question or Issue Hi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I...
  • Jeremy
  • Spotify
  • 684 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 684 Views
  • 3 replies
  • 0 likes

I want to delete an old account

PlanFree CountryBrazil My Question or IssueI want to delete my old account because I lost my email password so I can't login aaand it bothers me hahaThe account that I want to delete: https://open.spotify.com/user/227xfnykdxugjiqecdbvdfrla?si=WkF7B8c...

  • Casual Listener
  • Plan Free   Country Brazil   My Question or Issue I want to delete my old account because I lost my email password so I can't login aaand it bothers me haha The account that I want ...
  • Billy-J
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting "Still sharing your premium account with family?" when I'm the only user

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueEvery once in a while when opening Spotify on the phone I get a blue box saying something like "Still sharing your premium account with family? Consider ...

  • Roadie
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue Every once in a while when opening Spotify on the phone I get a blue box sayi...
  • AdSR
  • Roadie
  • 1081 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1081 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Facebook E-Mail changed, but Spotify didn't update.

Hi, I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc still keep getting sent to old email which I'm about to delet...

  • Newbie
  • Hi,   I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc s...
  • Ivan
  • Spotify Legend
  • 695 Views
  • 3 replies
  • 4 likes
  • Account
  • 695 Views
  • 3 replies
  • 4 likes

Когда вы дадите доступ к подкастам Рогана?

Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит? На русском ответьте, пожалуйста, и как-то вменяемо, без отписок...

  • Regular
  • Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит?   На ...
  • chiponorrico
  • Newbie
  • 496 Views
  • 2 replies
  • 0 likes
  • Premium
  • 496 Views
  • 2 replies
  • 0 likes

Missing Premium Service

My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January. I have tried Logging Off and then Logging in with no ...

  • Regular
  • My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January.&nb...
  • Dreamwastaken
  • Casual Listener
  • 1411 Views
  • 6 replies
  • 0 likes
  • 1411 Views
  • 6 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaOperating SystemWindows 10 My Question or IssueHello,I would like to change my account's country (I used to live in France, but now I live in the United States of America). It seems that the USA is not availa...

  • Visitor
  • Plan Premium Country United States of America Operating System Windows 10   My Question or Issue Hello, I would like to change my account's country (I used to live in France, but now I ...
  • Dreamwastaken
  • Casual Listener
  • 1492 Views
  • 2 replies
  • 1 likes
  • Account
  • 1492 Views
  • 2 replies
  • 1 likes

Superuser Contribution Profile changes made on Spotify for Artists not showing up on spotify?

I made a Spotify for Artists account a few months ago, and none of the changes i have made in their have showed up on spotify yet. On top of this, when i go into Spotify for Artists, when i go to my stats, it tells me i have no releases, and no liste...

  • Newbie
  • I made a Spotify for Artists account a few months ago, and none of the changes i have made in their have showed up on spotify yet. On top of this, when i go into Spotify for Artists, when i go to my ...
  • Elena
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Woke up to my account hacked. again. this is a spotify security breach or session hijacking.

PlanPremiumCountryUSADevicePC onlyOperating Systemw10 My Question or Issue Ok so im going to get a few things out of the way. One; i only use spotify on my computer and the only authorized device is my computer, no third party apps that can play musi...

  • Casual Listener
  •   Plan Premium Country USA Device PC only Operating System w10   My Question or Issue     Ok so im going to get a few things out of the way.   One; i only use ...
  • andmpel
  • Casual Listener
  • 1347 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1347 Views
  • 5 replies
  • 0 likes

Do not share listening activities

I disabled the "Share my listening activity on Spotify" option.Still people following me can see what I am listening to and I don't want that.How can I fully disable this? And how can I prevent somebody from follow me?

  • Regular
  • I disabled the "Share my listening activity on Spotify" option. Still people following me can see what I am listening to and I don't want that. How can I fully disable this? And how can I prevent...
  • Luan
  • Spotify Star
  • 467 Views
  • 1 replies
  • 1 likes
  • Security
  • 467 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't remove songs from my library

My Question or Issue I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them

  • Casual Listener
  •   My Question or Issue  I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them 
  • nihilist_8
  • Visitor
  • 1813 Views
  • 9 replies
  • 0 likes
  • Other
  • 1813 Views
  • 9 replies
  • 0 likes

Can’t listen to any podcast

PlanPremiumCountryBangladesh DeviceSamsung Galaxy S20 UOperating SystemAndroid 11 My Question or IssueHi, ever since I converted to premium account I can’t listen to any podcast. Furthermore, Podcast menu is also gone from my account. When I find the...

  • Visitor
  • Plan Premium Country Bangladesh  Device Samsung Galaxy S20 U Operating System Android 11   My Question or Issue Hi, ever since I converted to premium account I can’t listen to any...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 377 Views
  • 1 replies
  • 0 likes

Have my account back

My Question or IssueI do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work AT ALL. I want my Spotify Account back, could you help ...

  • Newbie
  • My Question or Issue I do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work A...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 352 Views
  • 1 replies
  • 0 likes

[Mobile][Search] Add Friends From Search Bar (No Facebook)

The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little brother can't follow me on Spotify and he doesn't ...

  • Visitor
  • The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little...
  • OneByBoo
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Mobile
    Search
  • 375 Views
  • 1 replies
  • 1 likes

How to get my User Account verified

Hey guys,I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the cover to disappear all the time.I've heard that if your u...

  • Newbie
  • Hey guys, I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the co...
  • Luan
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duo and changing country

I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my...

  • Music Fan
  • I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my...
  • CarlosE
  • Moderator
  • 1464 Views
  • 5 replies
  • 0 likes
  • Account
  • 1464 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I have connection problems

PlanPremiumCountryTurkeyDevice(iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops)Operating System(iOS, Android, Windows 10) My Question or IssueI have problem about connect to Spotify even though connected to wifi i tried you...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops) Operating System (iOS, Android, Windows 10)   My Question or Issue I hav...
  • Eni
  • Moderator
  • 475 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 475 Views
  • 3 replies
  • 0 likes