Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 324 Views
  • 0 replies
  • 6 likes
  • Security
  • 324 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436747 Views
  • 971 replies
  • 108 likes
  • Account
  • 436747 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194191 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194191 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106434 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106434 Views
  • 70 replies
  • 11 likes

My Spotify account was hacked and I can't contact support :(

This morning I received an email saying: We've updated your email addressHello, Spotify here.We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: XXXXXXXXXXXIt's now: XXXXXXXXX...

  • Casual Listener
  • This morning I received an email saying:    We've updated your email address Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed ...
  • SaraiSound
  • Roadie
  • 408 Views
  • 1 replies
  • 1 likes
  • Account
  • 408 Views
  • 1 replies
  • 1 likes

Account hacked

Good morning, I received an email this morning from Spotify notifying me that I changed my email account but I don't. I never changed any account information in the past days or weeks. What happened and what's next. Right now I can't log in my accoun...

  • Newbie
  • Good morning,   I received an email this morning from Spotify notifying me that I changed my email account but I don't.   I never changed any account information in the past days o...
  • Tom
  • Community Legend
  • 273 Views
  • 5 replies
  • 0 likes
  • 273 Views
  • 5 replies
  • 0 likes

Solved!! Gift card

Why is my gift card code invalid 6 days after paying $36? The retail store confirmed yesterday that the card was correctly activated with a Spotify approval number on the receipt and cannot refund my $36. Why has Spotify not fixed this after getting ...

  • Regular
  • Why is my gift card code invalid 6 days after paying $36? The retail store confirmed yesterday that the card was correctly activated with a Spotify approval number on the receipt and cannot refund my...
  • zebalynn18
  • Newbie
  • 1840 Views
  • 17 replies
  • 0 likes
  • 1840 Views
  • 17 replies
  • 0 likes

Account hacked, please help!

Hi! I've reported this to Spotify but haven't gotten an answer. Someone's using my account and has locked me out of it. I've managed to cancel my creditcard but still. Could someone please help me get my account back in order?I've had it for years no...

  • Visitor
  • Hi!   I've reported this to Spotify but haven't gotten an answer. Someone's using my account and has locked me out of it. I've managed to cancel my creditcard but still. Could someone please h...
  • Tom
  • Community Legend
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 240 Views
  • 2 replies
  • 0 likes

Is it possible to transfer my playlists between 2 accounts ?

Hello,For the moment I have a Spotify account created with Facebook.The email adress does not exists anymoreI tried to change the email of my facebook account but it does not work (problems with receiving a confirmation email).In order to change the ...

  • Casual Listener
  • Hello, For the moment I have a Spotify account created with Facebook. The email adress does not exists anymore I tried to change the email of my facebook account but it does not work (problems wit...
  • 124 Views
  • 0 replies
  • 0 likes
  • Account
  • 124 Views
  • 0 replies
  • 0 likes

Cancel Subcription

I have one account that I have forgotten both email and password to but want to cancel it. All i know is the username which is Asdhd. What can I do?

  • Casual Listener
  • I have one account that I have forgotten both email and password to but want to cancel it. All i know is the username which is Asdhd. What can I do?
  • Tom
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 268 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account is being used somewhere else

I logged in to my friends SONOS using my spotify, now i cant sign him out. I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused.How can i solve this? Since changing the password and logging everyone out...

  • Casual Listener
  • I logged in to my friends SONOS using my spotify, now i cant sign him out.   I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused. How can i so...
  • helpmelogout
  • Newbie
  • 411 Views
  • 4 replies
  • 1 likes
  • Account
    Security
  • 411 Views
  • 4 replies
  • 1 likes

Account stolen...

So how is it even possible to change an accounts email by not verifying the actual email?Why would anyone with any kind of security thinking even make that possible?I’m certain that my email was not breached. So today I just noticed my Spotify email ...

  • Newbie
  • So how is it even possible to change an accounts email by not verifying the actual email? Why would anyone with any kind of security thinking even make that possible? I’m certain that my email was ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Account Hacked

Hi spotify, basically I have this spotify linked on my facebook however my Facebook and Yahoo Mail was hacked and cant recover it. I cant access now my spotify Im worried if hacker might see or have my Account Bank Information. Since I no longer have...

  • Casual Listener
  • Hi spotify, basically I have this spotify linked on my facebook however my Facebook and Yahoo Mail was hacked and cant recover it. I cant access now my spotify Im worried if hacker might see or have ...
  • Tom
  • Community Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

I have two Spotify accounts

I have two Spotify accounts, because Spotify are billing me two times in one month. I have family Spotify and other account. I can't sing in this other Spotify account, so I could end it. How can I use only family Spotify?

  • Casual Listener
  • I have two Spotify accounts, because Spotify are billing me two times in one month. I have family Spotify and other account. I can't sing in this other Spotify account, so I could end it. How can I u...
  • Tom
  • Community Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

I can't change the country in my account.

So when I went to the U.S I decided to download Spotify into my computer and make an account, I made an account and everything was fine and I came back to my homeland and everything was still fine for like a week and a half and then I got locked out ...

  • Casual Listener
  • So when I went to the U.S I decided to download Spotify into my computer and make an account, I made an account and everything was fine and I came back to my homeland and everything was still fine fo...
  • Tom
  • Community Legend
  • 497 Views
  • 5 replies
  • 0 likes
  • 497 Views
  • 5 replies
  • 0 likes

Superuser Contribution COMPROMISED ACCOUNTS

Hi Spotify team, I do not know how else should I reach out to you to report this but there are account information (Username/Email & password) that are being shared on a facebook page. I checked the info they are from premium customers in the U.S. I ...

  • Visitor
  • Hi Spotify team,    I do not know how else should I reach out to you to report this but there are account information (Username/Email & password) that are being shared on a facebook p...
  • user-removed
  • Not applicable
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have two accounts and do not know how to close the one I want to close

I creater one Spotify account and after a few weeksI was not able to access it anymore because Spotify did not recignize my username or password or something like that. One of my credit cards was made invlid by the bank due to suspicious activity so ...

  • Casual Listener
  • I creater one Spotify account and after a few weeksI was not able to access it anymore because Spotify did not recignize my username or password or something like that. One of my credit cards was mad...
  • Melody
  • Spotify
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account stolen. Email changed.

Seriously, it's unreal that Spotify makes it so easy to change your account email address, I mean holy ----. Just created a new account to test (and also because apparently there's literally no way to contact spotify support if you can't get into you...

  • Newbie
  • Seriously, it's unreal that Spotify makes it so easy to change your account email address, I mean holy ----.  Just created a new account to test (and also because apparently there's literally no...
  • Melody
  • Spotify
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can I use the e-mail of another account if I change it???

I have 2 accounts since I forgot my old one and I wanna use the email of my old account on the new one. If I change it, can I use that one???

  • Newbie
  • I have 2 accounts since I forgot my old one and I wanna use the email of my old account on the new one. If I change it, can I use that one???
  • Melody
  • Spotify
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on app

This has probably been asked but I am new so please help.The email address registered to my account works as I am able to log in/reset password on web browser, however, when I attempt to log in via the app it says not valid.The username I chose is st...

  • Casual Listener
  • This has probably been asked but I am new so please help. The email address registered to my account works as I am able to log in/reset password on web browser, however, when I attempt to log in via...
  • Melody
  • Spotify
  • 167 Views
  • 1 replies
  • 0 likes
  • Login
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly unable to login to my account

I was randomly logged out while using spotify and I can't log in at all anymore. I usually use my Facebook to log in but I used both FB and my email but neither worked. I just get an error saying, "Unable to login, either username or password is inco...

  • Newbie
  • I was randomly logged out while using spotify and I can't log in at all anymore. I usually use my Facebook to log in but I used both FB and my email but neither worked. I just get an error saying, "U...
  • Melody
  • Spotify
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
  • 379 Views
  • 1 replies
  • 0 likes

Premium paused - Payment issue

I received an email telling me my premium has been paused due to a payment issue. I have updated my info to 3 different cards, all with sufficient funds. I receive a notification each time stating that my bank is having a bad day (despite the fact th...

  • Casual Listener
  • I received an email telling me my premium has been paused due to a payment issue. I have updated my info to 3 different cards, all with sufficient funds. I receive a notification each time stating th...
  • jayrcachapero
  • Newbie
  • 3165 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3165 Views
  • 8 replies
  • 0 likes

Facebook advertising

A friend has recently pointed out to me that my status updates are being used in sponsored stories to sell spotify to her. I would like to know on what grounds material I have created is being used for your advertising campaigns; is this part of your...

  • Newbie
  • A friend has recently pointed out to me that my status updates are being used in sponsored stories to sell spotify to her.  I would like to know on what grounds material I have created is being ...
  • Santilli_32
  • Newbie
  • 2241 Views
  • 2 replies
  • 0 likes
  • 2241 Views
  • 2 replies
  • 0 likes