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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398550 Views
  • 948 replies
  • 107 likes
  • Account
  • 398550 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171520 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171520 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99109 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99109 Views
  • 68 replies
  • 10 likes

Non ricordo la mail.

Buongiorno.Ho effettuato il logout dopo tanto tempo e non ricordo più l'indirizzo mail con il quale posso effettuare il login. Essendo utente premium ho però la lista di movimenti effettuati dal conto per il pagamento dell'abbonamento. C'è modo a par...

  • Newbie
  • Buongiorno. Ho effettuato il logout dopo tanto tempo e non ricordo più l'indirizzo mail con il quale posso effettuare il login. Essendo utente premium ho però la lista di movimenti effettuati dal co...
  • 429 Views
  • 0 replies
  • 1 likes
  • 429 Views
  • 0 replies
  • 1 likes

Solved!! People using my account

I have been hacked - multiple other unauthorized devices are using my account - what do I do?

  • Casual Listener
  • I have been hacked - multiple other unauthorized devices are using my account - what do I do? 
  • rhysparry1
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • Account
  • 279 Views
  • 2 replies
  • 0 likes

Ik kan niet inloggen

Beste Spotify,Ik wil mijn account graag weer ingeschakeld hebben! Ik kan nergens meer inloggen om de factuur te betalen, dus hoe lossen we dit op?Alvast bedankt.Vriendelijke groet,Fenne Hopmans

  • Newbie
  • Beste Spotify, Ik wil mijn account graag weer ingeschakeld hebben! Ik kan nergens meer inloggen om de factuur te betalen, dus hoe lossen we dit op? Alvast bedankt. Vriendelijke groet, Fenne H...
  • Hubo
  • Community Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Country selection

Hi all,I signed in when in Greece and now I moved in Vietnam. So Spotify doesn't allow me to log in because my location doesn't match my account settings. But, it also doesn't allow me to change my location in my account settings. I'm using Chrome on...

  • Newbie
  • Hi all, I signed in when in Greece and now I moved in Vietnam. So Spotify doesn't allow me to log in because my location doesn't match my account settings. But, it also doesn't allow me to change my...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Can't Save

I just started a new spotify account. I couldnt log into the old one I had. This new account wont let me save songs. It would only ask if I want it in a playlist. On my old account, if I pressed the add buton it would be saved in my library. I can on...

  • Newbie
  • I just started a new spotify account. I couldnt log into the old one I had. This new account wont let me save songs. It would only ask if I want it in a playlist. On my old account, if I pressed the ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Cannot login on either iPhone app or macbook using FB.

For the last few days login freezing on my iphone and error message on Mac when trying to login in. All other accounts on Family premium working! Any suggestions?

  • Casual Listener
  • For the last few days login freezing on my iphone and error message on Mac when trying to login in.  All other accounts on Family premium working!  Any suggestions?    
  • Slidehh
  • Roadie
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Account was hacked

My Spotify account was hacked and my password was changed. But since you guys don't have a 800 number I can't get a hold of anyone right away. My user name is the same but the hacker changed the email on my account so now I can't even login through F...

  • Newbie
  • My Spotify account was hacked and my password was changed. But since you guys don't have a 800 number I can't get a hold of anyone right away. My user name is the same but the hacker changed the emai...
  • CryticalAce
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

All my playlists are gone

I just logged into my account and all my playlists were gone. And in their place was some weird random playlist I have never seen before and nothing else. Hence I logged out and in again but nothing changed. Then went onto the website and tried to re...

  • Newbie
  • I just logged into my account and all my playlists were gone. And in their place was some weird random playlist I have never seen before and nothing else.    Hence I logged out and in aga...
  • Timothylpulley
  • Newbie
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Account Deleted, Spotify suddenly doesn't recognise account after 4 years premium payments

Don't know really how to describe the problem. Everyday for the last 4 years I have used spotify premium, built up playists etc. Every payment has been on time. Today, I opened spotify as usual but this time is says it can't log me in which is strang...

  • Visitor
  • Don't know really how to describe the problem.   Everyday for the last 4 years I have used spotify premium, built up playists etc. Every payment has been on time.    Today, I opene...
  • osornios
  • Spotify Star
  • 957 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 957 Views
  • 3 replies
  • 0 likes

Spotify Account Gone Missing

I had a spotify account which was created by Facebook, and today i had to open my accout with another device and that device had someone elses Facebook account logged in, and i realised i didnt have an account then i created one and tried to connect ...

  • Newbie
  •  I had a spotify account which was created by Facebook, and today i had to open my accout with another device and that device had someone elses Facebook account logged in, and i realised i didnt...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Playlists not accessable

I tried to listen to my public playlist from another account, but on my profile is the menu "playlists" invisible, although I have some public playlists.While researching for the solution I noticed that the webplayer fails to load my playlists.I also...

  • Casual Listener
  • I tried to listen to my public playlist from another account, but on my profile is the menu "playlists" invisible, although I have some public playlists. While researching for the solution I n...
  • tuxbvb
  • Casual Listener
  • 333 Views
  • 3 replies
  • 0 likes
  • Account
  • 333 Views
  • 3 replies
  • 0 likes

My spotify account is hacked...

My phone cant play a song without changing it to some german **bleep**. It changes output headphones. To an iphone. I dont own an iphone. On my family account I have my Two Children. Byt I have to delete several accounts Every day. I dont log in with...

  • Newbie
  • My phone cant play a song without changing it to some german **bleep**. It changes output headphones. To an iphone. I dont own an iphone. On my family account I have my Two Children. Byt I have to de...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family

Hi, I am trying to add my son to my family membership. When he tries to accept my invitation it advises that he lives in another country. He lives with me at the same address in the UK. Please help. My email address is [removed] and his is [removed]....

  • Casual Listener
  • Hi,   I am trying to add my son to my family membership. When he tries to accept my invitation it advises that he lives in another country. He lives with me at the same address in the UK.&nb...
  • johndon51-gb
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
  • 262 Views
  • 2 replies
  • 0 likes

College discount

Okay so I paid for the student discount and I got charged for it but when they asked me about my school it kept coming up with an error. So I closed out of it and restated it but it went right back to you need to pay again. But I already had the paym...

  • Newbie
  • Okay so I paid for the student discount and I got charged for it but when they asked me about my school it kept coming up with an error. So I closed out of it and restated it but it went right back t...
  • MagdaBudniak
  • Newbie
  • 903 Views
  • 4 replies
  • 2 likes
  • 903 Views
  • 4 replies
  • 2 likes

Lost starred playlist

Hi Spotify! I've been using Spotify on my mobile app for a long while now and couldn't get to my starred playlist because I had too many songs on there (and my iphone didn't have enough space), however since going back to listening on my Mac it appea...

  • Newbie
  • Hi Spotify!   I've been using Spotify on my mobile app for a long while now and couldn't get to my starred playlist because I had too many songs on there (and my iphone didn't have enough spac...
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Solved!! My playlists desapeared, don't think it is a duplicate account problem.

Today when I logged in my playlists had desapeared! I saw other posts with the same problem but my account didn't turn as free account, I logged in with my email, my username, my Facebook and all them go to the same account without my playlists. I do...

  • Casual Listener
  • Today when I logged in my playlists had desapeared! I saw other posts with the same problem but my account didn't turn as free account, I logged in with my email, my username, my Facebook and all the...
  • Tatihel
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

app for windows10

Witaj Co zrobić, aby aplikacja nadal grała po rozmyciu ekranu w oknach 10

  • Newbie
  • Witaj Co zrobić, aby aplikacja nadal grała po rozmyciu ekranu w oknach 10
  • 174 Views
  • 0 replies
  • 0 likes
  • Other
  • 174 Views
  • 0 replies
  • 0 likes

Repeated Confirmation Emails

I keep receiving Confirm your Account emails every 10 minutes. I confirm my account and I get a thank you for confirming, but then I still get a Confirm you Account email every 10 minutes! Any help would be appreciated. Thanks.

  • Newbie
  • I keep receiving Confirm your Account emails every 10 minutes.  I confirm my account and I get a thank you for confirming, but then I still get a Confirm you Account email every 10 minutes!&nbsp...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

My Name Is Not Available

Hello I just realized that my track called IMPRINT was released by Wolfrage Recording On Sopity on July 12th 2017 Under the Artist name of Kat-Rick But the current account which i am using is not Kat-Rick so how can i make Kat-Rick as my Primary acco...

  • Newbie
  • Hello I just realized that my track called IMPRINT was released by Wolfrage Recording On Sopity on July 12th 2017 Under the Artist name of Kat-Rick    But the current account which i am u...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Artist add uri

Hi, I am an artist and i would like to share my albums on Spotify. On the registration formular for artist it says to entrer the uri of the artist. When i put my uri in, I can't clic on next, the button is not clicable...I saw on a topic that you nee...

  • Casual Listener
  • Hi, I am an artist and i would like to share my albums on Spotify. On the registration formular for artist it says to entrer the uri of the artist. When i put my uri in, I can't clic on next, the but...
  • Maxim
  • Spotify Star
  • 1943 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 1943 Views
  • 7 replies
  • 0 likes