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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398885 Views
  • 950 replies
  • 107 likes
  • Account
  • 398885 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171688 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171688 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Solved!! Cannot login using Facebook

Hi there, I can't log into Spotify using my Facebook account for some reason. I notice this has happened to others in the past, and the cause was something to do with Spotify itself. Could you please advise what the problem might be now and how/when ...

  • Casual Listener
  • Hi there,   I can't log into Spotify using my Facebook account for some reason. I notice this has happened to others in the past, and the cause was something to do with Spotify itself. Could y...
  • Dracornis
  • Casual Listener
  • 863 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 863 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Facebook account got locked

Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this message.It looks like you are using your Facebook credent...

  • Visitor
  • Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this messag...
  • Jesabell_sp21
  • Newbie
  • 21066 Views
  • 4 replies
  • 2 likes
  • Account
  • 21066 Views
  • 4 replies
  • 2 likes

Someone hacked my spotifyaccount

Can you please log off all devices for me? Someone else is pausing when i am listening!!

  • Newbie
  • Can you please log off all devices for me? Someone else is pausing when i am listening!!
  • Hannahewhite
  • Newbie
  • 13362 Views
  • 5 replies
  • 5 likes
  • Other
    Premium
    Security
  • 13362 Views
  • 5 replies
  • 5 likes

Someone has been using my email address

I've reclaimed it since it's, in fact, my email address and I can change the password. The remaining problem is that this person has entered a user name that obviously isn't me. Can I change the user name?

  • Visitor
  • I've reclaimed it since it's, in fact, my email address and I can change the password. The remaining problem is that this person has entered a user name that obviously isn't me.    Can I ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

I removed my profile photo on spotify and uploaded a new one but now It doesn't show my picture.

I've tried logging in and out. I've also asked my friends if they could see mine but they can't it only shows the default profile pic it is also in jpg format. I need some help please Thanks in advance !

  • Newbie
  • I've tried logging in and out. I've also asked my friends if they could see mine but they can't it only shows the default profile pic it is also in jpg format. I need some help please    ...
  • Fahise
  • Newbie
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Account information not updating from facebook

Hi, so I linked my facebook account to my spotify, and my old facebook info is carried over. I had a different name and birthdate and even after updating my facebook it still does not show my actual name? how can i solve this

  • Newbie
  • Hi, so I linked my facebook account to my spotify, and my old facebook info is carried over. I had a different name and birthdate and even after updating my facebook it still does not show my actual ...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
  • 142 Views
  • 0 replies
  • 0 likes

Typed a wrong email when applying the student discount

I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?

  • Newbie
  • I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Spotify Iphone 6 mobile network error

Since half a year my spotify account doesn't connect by using my mobile network.It stays on ''connecting...'' (''verbinden...'' in Dutch). I can use it on my wifi-connection, but when I'm outside on my mobile netwerk it doesn't work anymore. All sett...

  • Newbie
  • Since half a year my spotify account doesn't connect by using my mobile network. It stays on ''connecting...'' (''verbinden...'' in Dutch).   I can use it on my wifi-connection, but when I'm ...
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 114 Views
  • 0 replies
  • 0 likes

Premium Account from Telekom is not recognized

Hello,i have booked a premium account over the telekom home page.Spotify doesn´t recognized that.When i log on in spotify my account is a free account.Can anybody help me? best regardsSebastian

  • Casual Listener
  • Hello, i have booked a premium account over the telekom home page. Spotify doesn´t recognized that. When i log on in spotify my account is a free account. Can anybody help me?   best regar...
  • Maxim
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Create account web page unresponsive

Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on account name already in use, and no warning on birt...

  • Casual Listener
  • Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on ...
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
  • 177 Views
  • 0 replies
  • 0 likes

Solved!! Unsubscribe from emails

Can someone PLEASE tell me how to unsubscribe from Spotify's email list? I continually get emails from this **bleep** company and there is no way to get them to stop sending them. I've tried everything and their emails just won't stop.

  • Newbie
  • Can someone PLEASE tell me how to unsubscribe from Spotify's email list? I continually get emails from this **bleep** company and there is no way to get them to stop sending them. I've tried everythi...
  • Sissytodd1
  • Newbie
  • 25697 Views
  • 147 replies
  • 3 likes
  • 25697 Views
  • 147 replies
  • 3 likes

Music play

There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.

  • Newbie
  • There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Solved!! Change / Hide Full Name

My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?

  • Regular
  • My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?
  • waytoounstable
  • Casual Listener
  • 4973 Views
  • 3 replies
  • 1 likes
  • Account
  • 4973 Views
  • 3 replies
  • 1 likes

No select fav artist

Spoiler (Highlight to read)FFOn my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

  • Casual Listener
  • F On my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
  • 120 Views
  • 0 replies
  • 0 likes

Account recovery to cancel account

Hi Spotify Community,I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account as he log out and could not remember his email and pas...

  • Newbie
  • Hi Spotify Community, I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account a...
  • 119 Views
  • 0 replies
  • 0 likes
  • Account
  • 119 Views
  • 0 replies
  • 0 likes

Hacked account

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account Thank you for your help

  • Newbie
  • Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account 😞 ...
  • 123 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 123 Views
  • 0 replies
  • 0 likes

addebitato mese di prova

Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??

  • Newbie
  • Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??
  • 169 Views
  • 0 replies
  • 1 likes
  • Premium
  • 169 Views
  • 0 replies
  • 1 likes

I can't log

I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same location since I opened my account. What's changed?

  • Visitor
  •  I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same loc...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes