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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265331 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265331 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529745 Views
  • 989 replies
  • 113 likes
  • Account
  • 529745 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128159 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128159 Views
  • 74 replies
  • 12 likes

Superuser Contribution Account Email Changed

My account email was changed without my knowing. I believe it to be breached and cannot listen to any music atm. I’m a premium member and this is very concerning

  • Newbie
  • My account email was changed without my knowing. I believe it to be breached and cannot listen to any music atm. I’m a premium member and this is very concerning 
  • JulianA_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
  • 199 Views
  • 1 replies
  • 0 likes

Me han hackeado la cuenta

Hola.Alguien me ha hackeado y cambiado mi direccion de correo electronico.ahora no puedo ingresar a mi cuenta.Era una cuenta premium y tenia vinculada mi tarjeta de credito, lo cual me precupa que puedan usar la informacion de mi tarjeta para realiza...

  • Newbie
  • Hola. Alguien me ha hackeado y cambiado mi direccion de correo electronico. ahora no puedo ingresar a mi cuenta. Era una cuenta premium y tenia vinculada mi tarjeta de credito, lo cual me precupa ...
  • 572 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 572 Views
  • 0 replies
  • 0 likes

Superuser Contribution Disabled account

My account was disabed because the credit card that I was paying for premium on was cancelled. I wanted to switch the cards but I got an email basically saying I stole someone's credit card. Is there anyway to get re-enabled so I can buy premium agai...

  • Newbie
  • My account was disabed because the credit card that I was paying for premium on was cancelled. I wanted to switch the cards but I got an email basically saying I stole someone's credit card. Is there...
  • JulianA_Bogota
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to individually login with family premium

We have family premium account for 3 family members. At present we have one login, and run on 3 devices. If I am listening to Spotify and my husband also uses his device I can only hear what he his listening to. Is it possible to have seperate logins...

  • Newbie
  • We have family premium account for 3 family members. At present we have one login, and run on 3 devices.  If I am listening to Spotify and my husband also uses his device I can only hear what h...
  • JulianA_Bogota
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Ayuda para cancelar subscripción

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo forma de contacto con esta persona y en mi estado de ...

  • Newbie
  • Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo fo...
  • Electroboy28
  • Music Fan
  • 3560 Views
  • 7 replies
  • 1 likes
  • 3560 Views
  • 7 replies
  • 1 likes

Superuser Contribution Ayuda por favor

Bueno, sucede que tenia una cuenta en Facebook y decidí cerrarla por motivos de la vida, luego de cerrarla intente entrar en mi Spotify y me di cuenta de que no podía acceder a mis músicas, hay alguna forma en la que me ayuden por favor, esas músicas...

  • Newbie
  • Bueno, sucede que tenia una cuenta en Facebook y decidí cerrarla por motivos de la vida, luego de cerrarla intente entrar en mi Spotify y me di cuenta de que no podía acceder a mis músicas,  hay...
  • JulianA_Bogota
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Ghost

I did not sign up with Facebook. I originally signed up with a unique name, that is still my username. At some point, the mobile app linked with my FB account, and pulled my FB user name and profile photo over. I disconnected spotify from FB, and cha...

  • Newbie
  • I did not sign up with Facebook. I originally signed up with a unique name, that is still my username. At some point, the mobile app linked with my FB account, and pulled my FB user name and profile ...
  • JulianA_Bogota
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro erroneo después de pasar de cuenta familiar a premium

Hola. Hace dos meses que modifiqué mi suscripción de manera que eliminé una cuenta de mi suscriipción familiar, de manera que he vuelvo a tener una unica cuenta suscrita, la mía, en modo premium, pero durante estos dos meses me han seguido cobrando c...

  • Newbie
  • Hola.   Hace dos meses que modifiqué mi suscripción de manera que eliminé una cuenta de mi suscriipción familiar, de manera que he vuelvo a tener una unica cuenta suscrita, la mía, en modo pre...
  • JulianA_Bogota
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO se ve el códigol

Mi tarjeta de regalo se ha dañando y los numero de borraron que puedo hacer?

  • Casual Listener
  • Mi tarjeta de regalo se ha dañando y los numero de borraron que puedo hacer? 
  • Ruelas
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family premium, how to accept

Hey My mom just got family premium, and sent an invite to me and my sisters put nothing happens when we accept it? So what to do? We all live in the same house, so i don't know what i can do Hope someone can help me

  • Newbie
  • Hey  My mom just got family premium, and sent an invite to me and my sisters put nothing happens when we accept it? So what to do? We all live in the same house, so i don't know what i can do �...
  • JulianA_Bogota
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Login
  • 224 Views
  • 1 replies
  • 0 likes

Moved to another country

We moved from Canada to New Zealand. My Canadian credit card expired and now I want to change my profile address. The "Help" site tells me that the country I am will show up for me to select, but no such luck: Canada is in the country option and I ca...

  • Newbie
  • We moved from Canada to New Zealand. My Canadian credit card expired and now I want to change my profile address. The "Help" site tells me that the country I am will show up for me to select, but no ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline ➡️online

How can I go from offline to online when its impossible to log in?

  • Newbie
  • How can I go from offline to online when its impossible to log in? 🤔
  • JulianA_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Login
  • 153 Views
  • 1 replies
  • 0 likes

Username Help

Hello,I recently just deleted my account because I wanted to change my new account and all was going fine. I set my new username to "IsaacS". I'm not sure what happened though and now spotify is saying my username is "3grmib2ovy0wjrzmeowsf7x27" even ...

  • Visitor
  • Hello, I recently just deleted my account because I wanted to change my new account and all was going fine. I set my new username to "IsaacS". I'm not sure what happened though and now spotify is sa...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Does it work offline

Does it work offline

  • Newbie
  • Does it work offline
  • 138 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 138 Views
  • 0 replies
  • 0 likes

DO NOT GET RID OF FACEBOOK ACTIVITY FEED SHARING

Am I at the point where I have to beg, Spotify??? Please do not get rid of it. I love it too much. I have seen many people commenting how their listening activity is not showing up in their Facebook Activity Feed. A lot of people use it, not just me....

  • Music Fan
  • Am I at the point where I have to beg, Spotify??? Please do not get rid of it. I love it too much. I have seen many people commenting how their listening activity is not showing up in their Facebook ...
  • 286 Views
  • 0 replies
  • 1 likes
  • Account
    Subscription
  • 286 Views
  • 0 replies
  • 1 likes

Change username

I saw on another thread where a user was able to have a new username / account created and transfer their songs and playlists to the new account. Can someone please help me out with this or point me in the right direction. TIA.

  • Visitor
  • I saw on another thread where a user was able to have a new username / account created and transfer their songs and playlists to the new account. Can someone please help me out with this or point me ...
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
  • 139 Views
  • 0 replies
  • 0 likes

My account is used by a different account

I have a new user in the possible devices to play, and all my playlists are wiped. im still able to login with my user and password, but it seems like his and my account got merged. this is not for the community, but the spotify people. how can it be...

  • Casual Listener
  • I have a new user in the possible devices to play, and all my playlists are wiped. im still able to login with my user and password, but it seems like his and my account got merged. this is not for t...
  • blumeison
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Solved!! Can’t log in on website

I am needing to cancel my premium, I’m getting pissed off because I can’t log in the website to do so and I can’t cancel my subscription from the darn app!!! Help! It’s like the website isn’t working, I know my credentials but the page does NOTHING!!...

  • Casual Listener
  • I am needing to cancel my premium, I’m getting pissed off because I can’t log in the website to do so and I can’t cancel my subscription from the darn app!!! Help! It’s like the website isn’t working...
  • imattolo
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • Premium
  • 439 Views
  • 3 replies
  • 0 likes

Can’t log back in!

I logged out of my Spotify app so someone else could sign into their account, but it only gives the option to sign up (create an account) or to log in with Facebook. How can I get to the screen that I enter a username and password???

  • Casual Listener
  • I logged out of my Spotify app so someone else could sign into their account, but it only gives the option to sign up (create an account) or to log in with Facebook. How can I get to the screen that ...
  • 278 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Why my wife can´t joint the family subscription.

Can some one explain me why my wife can´t join to our family subscription.Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and use spotify. This service SUCKS!!

  • Newbie
  • Can some one explain me why my wife can´t join to our family subscription. Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and us...
  • fernibe
  • Newbie
  • 1186 Views
  • 2 replies
  • 0 likes
  • 1186 Views
  • 2 replies
  • 0 likes