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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332507 Views
  • 889 replies
  • 104 likes
  • Account
  • 332507 Views
  • 889 replies
  • 104 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147288 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147288 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85670 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85670 Views
  • 68 replies
  • 9 likes

Superuser Contribution deleted playlist

Help, i just accidentally deleted my favorite playlist! is there any way i could have it back?! do they keep backup anywhere? I'm losing my mind!

  • Newbie
  • Help, i just accidentally deleted my favorite playlist! is there any way i could have it back?! do they keep backup anywhere? I'm losing my mind!
  • FabianS_Bogota
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to connect facebook to my spotify

Trying to connect through https://www.spotify.com/uk/account/overview/Doing so gives me: Sorry there has been a temporary error, please try again later. Thanks : )Carl

  • Newbie
  • Trying to connect through https://www.spotify.com/uk/account/overview/ Doing so gives me: Sorry there has been a temporary error, please try again later.   Thanks : ) Carl
  • FabianS_Bogota
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Name

I enrolled for a Spotify Premium for my family. I gave my credit card number. I was charged. Then a page appeared INVITE FAMILY MEMBERS After clicking on it, I entered my son's name__ only to find out that the fields are for MY NAME AND DETAILS. How ...

  • Newbie
  • I enrolled for a Spotify Premium for my family. I gave my credit card number. I was charged. Then a page appeared INVITE FAMILY MEMBERS After clicking on it, I entered my son's name__ only to find ou...
  • FabianS_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify showing wrong name

My spotify profile shows the wrong name, displaying my chinese name on the profile page instead of my english name. My spotify account is logged in through facebook, so I cannot just delink and relink facebook. Also, when I send someone my profile li...

  • Newbie
  • My spotify profile shows the wrong name, displaying my chinese name on the profile page instead of my english name. My spotify account is logged in through facebook, so I cannot just delink and relin...
  • FabianS_Bogota
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Connect to Facebook

Hi I recently just got Spotify Premium and created an account for it. I used to have a Spotify free account which was connected to my Facebook which I deleted but it still won't let me connect this premium account to my Facebook so I can see my frien...

  • Newbie
  • Hi I recently just got Spotify Premium and created an account for it. I used to have a Spotify free account which was connected to my Facebook which I deleted but it still won't let me connect this p...
  • FabianS_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top artist

How long has my list of most played artists updated?

  • Newbie
  • How long has my list of most played artists updated?
  • FabianS_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Subscription

i canceled my Subscription how can i tell if i wont be being charged?

  • Casual Listener
  • i canceled my Subscription how can i tell if i wont be being charged?
  • Kimberley619
  • Newbie
  • 741 Views
  • 6 replies
  • 1 likes
  • 741 Views
  • 6 replies
  • 1 likes

Family Abo

Hallo,heute sind alle User bis auf den Hauptuser rausgeflogen. Ich habe dann neue Einladungslink von meiner Schwester schicken lasse. Mit diesem dann den Normalen Premium anmeldedurchlauf gemacht. Aber bei der Eingabe der Adresse wird mir gesagt, das...

  • Newbie
  • Hallo, heute sind alle User bis auf den Hauptuser rausgeflogen. Ich habe dann neue Einladungslink von meiner Schwester schicken lasse. Mit diesem dann den Normalen Premium anmeldedurchlauf gemacht. ...
  • misterghost
  • Newbie
  • 463 Views
  • 1 replies
  • 1 likes
  • Account
  • 463 Views
  • 1 replies
  • 1 likes

Account not accessible (using Facebook and/or E-mail)

For some weeks now, I cannot access my Spotify account. I’ve a premium account and I always automatically logged in via Facebook. Suddenly I cannot enter my account via Facebook. When I use the password recovery link, Spotify doesn’t know my E-mail a...

  • Casual Listener
  • For some weeks now, I cannot access my Spotify account. I’ve a premium account and I always automatically logged in via Facebook. Suddenly I cannot enter my account via Facebook. When I use the passw...
  • Earltjuh
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Not all Premium-Features are working

Hello, I've been experiencing some problems with my recent abonnement of Spotify Premium on Android. I can't use all premium features correctly. Streaming and downloading music with high quality works but skipping through titles won't work at all. I ...

  • Casual Listener
  • Hello, I've been experiencing some problems with my recent abonnement of Spotify Premium on Android. I can't use all premium features correctly. Streaming and downloading music with high quality work...
  • 11_shooter_11
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

Übertragung auf Onkyo Receiver geht plötzlich nicht mehr

Hallo zusammen, seit 2 Wochen habe ich folgendes Problem. Ich kann Spotify Premium nicht mehr zu meinem Receiver RX.NR-809 streamen. Bisher war das problemlos möglich. Jetzt soll ich mich in der Onkyo App immer und immer wieder neu anmelden mit meine...

  • Newbie
  • Hallo zusammen,   seit 2 Wochen habe ich folgendes Problem. Ich kann Spotify Premium nicht mehr zu meinem Receiver RX.NR-809 streamen. Bisher war das problemlos möglich. Jetzt soll ich mich in...
  • Maxim
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Spotify in Turkey

Hi I am a uk member of spotify and am going in holiday next week to Turkey so I am wondering can I use my account while there?? Please can anyone help!!!

  • Newbie
  • Hi I am a uk member of spotify and am going in holiday next week to Turkey so I am wondering can I use my account while there?? Please can anyone help!!! 🙂
  • Steveww
  • Newbie
  • 764 Views
  • 2 replies
  • 0 likes
  • Premium
  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm done, I'll start a lawsuit against Spotify!

I'm tired of people connecting to my spotify from Arab countries or even Africa or Italy. As far as I understand, if they are using "my paid membership", they are violating my privacy, and since Spotify is the one letting that happen, I'll start a la...

  • Visitor
  • I'm tired of people connecting to my spotify from Arab countries or even Africa or Italy. As far as I understand, if they are using "my paid membership", they are violating my privacy, and since Spot...
  • Leo
  • Spotify
  • 485 Views
  • 5 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 485 Views
  • 5 replies
  • 0 likes

Credit card not accepted

Yesterday I tried to change my payment-method from Mastercard to Visa Electron.After I tried to update the payment-method with the correct card-details the following text came:“Oops, seems your card or payment provider is having a bad day. Don’t worr...

  • Visitor
  • Yesterday I tried to change my payment-method from Mastercard to Visa Electron. After I tried to update the payment-method with the correct card-details the following text came: “Oops, seems your c...
  • geoff_mapp
  • Newbie
  • 2342 Views
  • 15 replies
  • 7 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 2342 Views
  • 15 replies
  • 7 likes

Account is not paired with FB completely

Hi!I have very annoying problem with my spotify. I connected my existing account to facebook, but it seems that some functions are missing.First issue is that i can see My facebook name, surname and profile picture at right corner in the window but w...

  • Newbie
  • Hi! I have very annoying problem with my spotify. I connected my existing account to facebook, but it seems that some functions are missing. First issue is that i can see My facebook name, surname ...
  • user-removed
  • Not applicable
  • 231 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 231 Views
  • 2 replies
  • 0 likes

Someone else using account

I'm trying to listen to my Spotify account and the music keeps pausing and coming up with 'Spotify has been paused because your account is being used somewhere else'I've tried changing the password and logging out on all devices but it is still happe...

  • Newbie
  • I'm trying to listen to my Spotify account and the music keeps pausing and coming up with 'Spotify has been paused because your account is being used somewhere else' I've tried changing the password...
  • Jiana
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution adding a family member to Premium

when adding my mother to the Family Premium account, it won't let her join because it says she needs to be in the same country as me - the owner of the Premium for Family sudscription.But we love in the same house in London and always have!!!How do I...

  • Casual Listener
  • when adding my mother to the Family Premium account, it won't let her join because it says she needs to be in the same country as me - the owner of the Premium for Family sudscription. But we love i...
  • annabrown26
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

CONTA UNIVERSITÁRIA

Descontaram do meu cartão o valor do Spotify universitário, mas não consigo acessar!!! Eu tinha o plano premiun normal e mudei pro universitário, mandei a imagem do histórico escolar, descontaram do meu cartão! Mas até agora ainda estou na conta free...

  • Newbie
  • Descontaram do meu cartão o valor do Spotify universitário, mas não consigo acessar!!! Eu tinha o plano premiun normal e mudei pro universitário, mandei a imagem do histórico escolar, descontaram do ...
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Error en Plan Familiar

Recientemente Spotify canceló el plan familiar a mi y a mi hermano. Mi hermana, que es la administradora de la cuenta, nos volvió a enviar las invitaciones, sin embargo, al momento de llenar el formulario de la dirección y el Código Postal, Spotify i...

  • Newbie
  • Recientemente Spotify canceló el plan familiar a mi y a mi hermano. Mi hermana, que es la administradora de la cuenta, nos volvió a enviar las invitaciones, sin embargo, al momento de llenar el formu...
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes