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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398398 Views
  • 948 replies
  • 107 likes
  • Account
  • 398398 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171468 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171468 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99098 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99098 Views
  • 68 replies
  • 10 likes

Superuser Contribution charged twice amonth

i being charged twice a month need to speak to someone

  • Newbie
  • i being charged twice a month need to speak to someone
  • RodrigoPalma
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! How many albums/ songs can I save?

I try again...because I have a question I can't find any answer to here... Why does albums I save one day, disappears the next day? I think I had about 850 albums (roughly) one day, and saved about 50 more. The next day those new saved albums was gon...

  • Casual Listener
  • I try again...because I have a question I can't find any answer to here... Why does albums I save one day, disappears the next day? I think I had about 850 albums (roughly) one day, and saved ab...
  • debra3135
  • Newbie
  • 22629 Views
  • 8 replies
  • 2 likes
  • Account
    Other
    Premium
    Unlimited
  • 22629 Views
  • 8 replies
  • 2 likes

cancelamento

Se eu cancelar minha assinatura agora meu premium vai para na hora ou so quando for cair o próximo pagamento ?

  • Newbie
  • Se eu cancelar minha assinatura agora meu premium vai para na hora ou so quando for cair o próximo pagamento ?
  • 169 Views
  • 0 replies
  • 0 likes
  • Premium
  • 169 Views
  • 0 replies
  • 0 likes

Hacked account

Hi My premium account is hacked and i want to know what to do? He have changed the e-mail and the password so i cant do anything. /Chrille

  • Newbie
  • Hi   My premium account is hacked and i want to know what to do? He have changed the e-mail and the password so i cant do anything.   /Chrille
  • user-removed
  • Not applicable
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Connect with Facebook

Hello,my problem is, that I can't connect my spotify account with my facebook account. Everytime I try it, it says that my facebook account is already connected to a spotify account which is not mine...Does anyone have the same problem or is it just ...

  • Newbie
  • Hello, my problem is, that I can't connect my spotify account with my facebook account. Everytime I try it, it says that my facebook account is already connected to a spotify account which is not mi...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Emails

"Iv just signed up and I'm constantly receiving emails can you please stop this from happening. Iv had 30 emails asking me to confirm my account that I have done and now deleted the app . 30 emails in to hours is to much" , stop spamming me

  • Visitor
  • "Iv just signed up and I'm constantly receiving emails can you please stop this from happening. Iv had 30 emails asking me to confirm my account that I have done and now deleted the app . 30 emails i...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot delete my playlist

Hi,I've created a playlist just recently, but it cannot be played or the contents cannot be shown. Also, I cannot delete the playlist. Neither from the desktop nor from the Android app. I've tried the browser but nothing works.What can I do to delete...

  • Regular
  • Hi, I've created a playlist just recently, but it cannot be played or the contents cannot be shown. Also, I cannot delete the playlist. Neither from the desktop nor from the Android app. I've tried ...
  • mohamad_d
  • Regular
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 221 Views
  • 2 replies
  • 0 likes

Problemas com plano familiar

mudei meu plano de fred para familiar, porém já se passaram 24 horas e minha conta ainda continua free.... nao consigo acessar nada

  • Newbie
  • mudei meu plano de fred para familiar, porém já se passaram 24 horas e minha conta ainda continua free....  nao consigo acessar nada 
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Premium paid for, no receipt, and can't upgrade

So when I went to pay for the student premium account, Spotify charged me and it showed up on my bank account, but there's no receipt on my account and I'm still on free. I tried logging in/out, re-downloading, and checked to make sure I don't have a...

  • Casual Listener
  • So when I went to pay for the student premium account, Spotify charged me and it showed up on my bank account, but there's no receipt on my account and I'm still on free. I tried logging in/out, re-d...
  • Mde0307
  • Newbie
  • 505 Views
  • 4 replies
  • 0 likes
  • Premium
  • 505 Views
  • 4 replies
  • 0 likes

Account hacked, can't reset password

Hi, I noticed some months ago that my Discover Weekly was suddenly not to my taste, then other signs that something was up started showing up. I never logged out so I was able to pull up my account info to find the email had been changed and other in...

  • Casual Listener
  • Hi,  I noticed some months ago that my Discover Weekly was suddenly not to my taste, then other signs that something was up started showing up. I never logged out so I was able to pull up my ac...
  • kejt_
  • Community Legend
  • 1009 Views
  • 3 replies
  • 0 likes
  • 1009 Views
  • 3 replies
  • 0 likes

An unknown error occured. Please try again later

I have beeen getting strange message everytime i try to make an account can angone help me?

  • Newbie
  • I have beeen getting strange message everytime i try to make an account can angone help me?
  • 448 Views
  • 0 replies
  • 0 likes
  • 448 Views
  • 0 replies
  • 0 likes

Re: resubscribed to Premium but can't find my old thousand songs :(

Hi sorry for this huge delay, thank you so much for your help back then. I tried everything you suggested but no luck so I temporarily gave up until now I'm sending an email to Spotifys tech. Maybe the different Order ID #s will help find both?thanks...

  • Casual Listener
  • Hi sorry for this huge delay, thank you so much for your help back then. I tried everything you suggested but no luck so I temporarily gave up until now I'm sending an email to Spotifys tech. Maybe t...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution Você não pode participar deste Plano Premium Familiar.

Tenho o plano familiar mas minha esposa foi descadastrada. Reenviei o convite e ela não consegue acessar pelo endereço estar diferente. Acesso pelo facebook, verifiquei o endereço e bate, inclusive CEP, com o que ela tenta cadastrar. Como fazer para ...

  • Newbie
  • Tenho o plano familiar mas minha esposa foi descadastrada. Reenviei o convite e ela não consegue acessar pelo endereço estar diferente. Acesso pelo facebook, verifiquei o endereço e bate, inclusive C...
  • RodrigoPalma
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whole family kicked from Premium for Family

Hello Spotify,My Spotify Family turned into a free account today, without me wanting it.Been using premium for 3 years now, never had problems.Just checked payment information, found out that a week ago the payment went wrong.Could you please find ou...

  • Newbie
  • Hello Spotify, My Spotify Family turned into a free account today, without me wanting it. Been using premium for 3 years now, never had problems. Just checked payment information, found out that a...
  • RodrigoPalma
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me siguen cobrando cuando estoy en un plan familiar

ayuda! me siguen cobrando un plan premium, cuando yo pertenezco a un plan familiar, como puedo hacer para que me regresen el dinero que me han ido descontando de mi tarjeta.

  • Newbie
  • ayuda! me siguen cobrando un plan premium, cuando yo pertenezco a un plan familiar, como puedo hacer para que me regresen el dinero que me han ido descontando de mi tarjeta.
  • RodrigoPalma
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT LOG IN!

A few days ago i listened music and closed spotify. That night when i tried to open it i realized that everything was gone and i couldn't sing in. I tried the "forget password" but i couldn't get any email. I tried all my emails but only one had the ...

  • Newbie
  • A few days ago i listened music and closed spotify. That night when i tried to open it i realized that everything was gone and i couldn't sing in. I tried the "forget password" but i couldn't get any...
  • RodrigoPalma
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging In

I was automatically logged out of my Spotify account on my phone and my laptop. I can't log back in. Everytime I do, it tells me that the CSRF token is invalid, even when I try to change my password it says the same thing. My account and payment is u...

  • Casual Listener
  • I was automatically logged out of my Spotify account on my phone and my laptop. I can't log back in. Everytime I do, it tells me that the CSRF token is invalid, even when I try to change my password ...
  • RodrigoPalma
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Login
  • 186 Views
  • 1 replies
  • 0 likes

This place is a joke!

I have been having issues all day trying to add a new card to my account. There hasn't been anyone from Customer Service that has contacted me, nor has anyone tried to help me with this issue. I guess I need to switch to Pandora to see if I have bett...

  • Casual Listener
  • I have been having issues all day trying to add a new card to my account. There hasn't been anyone from Customer Service that has contacted me, nor has anyone tried to help me with this issue. I gues...
  • 178 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 0 replies
  • 0 likes

SERVICIO ESTA TEMPORALMENTE NO DISPONIBLE, POR FAVOR INTÉNTALO DE NUEVO MAS TARDE(CÓDIGO ERROR:404)

tengo este problema hace 15 dias soy usuario premiun me siento estafado por spotify porque no puedoo logear ni en mi computadora y en mi movil me sale el error que coloco en este post .... no tengo respuesta de spotify me siento estafado, REVISE MI C...

PARA SPOTIFY (1).png.jpg
  • Casual Listener
  • tengo este problema hace 15 dias soy usuario premiun me siento estafado por spotify porque no puedoo logear ni en mi computadora y en mi movil me sale el error que coloco en este post .... no tengo r...
  • 1991 Views
  • 0 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1991 Views
  • 0 replies
  • 2 likes

Superuser Contribution I can't log into Spotify

I just recently decided to invest in a spotify account but no matter how hard I try, I can't log in. I've reset my password a hundred times, I've uninstalled the program and reinstalled it (this is all on my macbook pro) to no avail. Anyone had this ...

  • Newbie
  • I just recently decided to invest in a spotify account but no matter how hard I try, I can't log in. I've reset my password a hundred times, I've uninstalled the program and reinstalled it (this is a...
  • RodrigoPalma
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes