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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76473 Views

28 replies

0 likes

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  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94311 Views

9 replies

2 likes

Account
Login
  • 94311 Views
  • 9 replies
  • 2 likes

Refund

My free premium ended and it asked if i would like yo continue the premium for $9.99 a month and I said no but I was still charged. How can I get my money back?

Casual Listener

My free premium ended and it asked if i would like yo continue the premium for $9.99 a month and I said no but I was still charged. How can I get my money back?

Ldale1995

Casual Listener

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old Account

Hello! A little while ago I created a new account with my friend and we used it as a premium account for 3 months. I connected the new account with my facebook, but now I can not disconnect it and get back to my old one, since I always logged in with...

Newbie

Hello! A little while ago I created a new account with my friend and we used it as a premium account for 3 months. I connected the new account with my facebook, but now I can not disconnect it and ge...

FabianS_Bogota

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAMBIAR A PLAN FAMILIAR DESDE PREMIUM TELEFONICA

Buenas tardes, actualmente tengo una cuenta premium con operadora telefónica ( movistar) y quiero cambiarme al plan familiar. Por lo que veo he de darme de baja en el premium de la telefónica y despues darme de alta en el familiar directamente en spo...

Newbie

Buenas tardes, actualmente tengo una cuenta premium con operadora telefónica ( movistar) y quiero cambiarme al plan familiar.  Por lo que veo he de darme de baja en el premium de la telefónica y...

FabianS_Bogota

Roadie

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

Help my log in

Mein Account funktioniert nicht mehr. Kein anmelden möglich (Fehlercode 3)Ich weiß nicht mit welcher Email ich mich damals angemeldet habe, Facebook habe ich auch nicht mehr. Spotify ID: poolpoint Ich würde mich über eine Antwort freuen

Newbie

Mein Account funktioniert nicht mehr. Kein anmelden möglich (Fehlercode 3) Ich weiß nicht mit welcher Email ich mich damals angemeldet habe, Facebook habe ich auch nicht mehr.    Spotify...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

Manage Artist team email invite is broken

I have an artist page, I want to give my guitar player access, but the email link isn't even a link! There is a green "get access" button that doesn't do a thing. Any ideas?

Newbie

I have an artist page, I want to give my guitar player access, but the email link isn't even a link! There is a green "get access" button that doesn't do a thing. Any ideas?

Maxim

Spotify Star

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Cant create devide password - link not working - 500 error

Hi Spotify,I really hope you can help me because I am getting a bit frustrated.... I want to create a device password. In that process I receive a link and when I visit this link I get an error that says that a problem occured and I should try later....

Visitor

Hi Spotify, I really hope you can help me because I am getting a bit frustrated....   I want to create a device password. In that process I receive a link and when I visit this link I get an ...

user-removed

Not applicable

559 Views

2 replies

0 likes

Account
Login
Security
  • 559 Views
  • 2 replies
  • 0 likes

Can't log in

I can't log in to my Spotify on my iPhone but I can on my iPad 

Newbie

I can't log in to my Spotify on my iPhone but I can on my iPad 

245 Views

0 replies

0 likes

Premium
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cancel premium

Hi, my sister forgot her username, password and email to her spotify account. Right now she just want to cancel her premium subscription but she can not access her account. What should she do?

Newbie

Hi, my sister forgot her username, password and email to her spotify account. Right now she just want to cancel her premium subscription but she can not access her account. What should she do?

FabianS_Bogota

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution my accunt change to free

hi o travel to turkey and i have priemeum accunt , but i when change the country i will see in my sporify is free, why ? plz help me , i cant download anything from my phone

Newbie

hi o travel to turkey and i have priemeum accunt , but i when change the country i will see in my sporify is free, why ? plz help me , i cant download anything from my phone

FabianS_Bogota

Roadie

565 Views

1 replies

0 likes

Account
Free
Premium
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help logging in on my Mac for first time

Hello There, I signed up to Spotify yesterday and am struggling to sign into it on my Mac. It's fine online but I can't log on using the app I downloaded. I've tried clicking the "Log in with Facebook" button which takes me through to a screen that s...

Newbie

Hello There,   I signed up to Spotify yesterday and am struggling to sign into it on my Mac. It's fine online but I can't log on using the app I downloaded. I've tried clicking the "Log in wit...

FabianS_Bogota

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Changing the Username / new account?

Hello,i really would like to change my username. I read that the only possibility would be to create a new account with a suiting name. On my actual account, I have the studentsdisount activated. Is there any possibilty to transfer the studentsdiscou...

Casual Listener

Hello, i really would like to change my username. I read that the only possibility would be to create a new account with a suiting name. On my actual account, I have the studentsdisount activated. I...

imattolo

Community Legend

895 Views

2 replies

0 likes

Account
Premium
Subscription
  • 895 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changed to family membership

Just upgraded my daughters premium account to a family membership but cannot see how to add family members - keeps taking me to a blank screen?!

Newbie

Just upgraded my daughters premium account to a family membership but cannot see how to add family members - keeps taking me to a blank screen?!   

FabianS_Bogota

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address not accepted

I have a Spotify Premium account which is working on my laptop and iPhone. When I tried to login on a new home omputer my email address is not accepted. I put in my username for an email to be sent but have not received it. It is not in Spam/Junk mai...

Newbie

I have a Spotify Premium account which is working on my laptop and iPhone. When I tried to login on a new home omputer my email address is not accepted. I put in my username  for an email to be ...

FabianS_Bogota

Roadie

542 Views

1 replies

0 likes

Login
Premium
  • 542 Views
  • 1 replies
  • 0 likes

Deleting my hacked spotify account

Hi. My old spotify account has been hacked and someone changed the e-mail for it.I would like to get my account deleted but it seems to be impossible since I cannot change my email to what it was, or click on the link you sent to the email after requ...

Casual Listener

Hi. My old spotify account has been hacked and someone changed the e-mail for it. I would like to get my account deleted but it seems to be impossible since I cannot change my email to what it was, ...

Sebasty

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium nao ativado

Eu fui premium por um tempo, cancelei, e agora ao tentar adquiri-lo de novo, coloquei os dados do cartão e ele ficou muito tempo pra confirmar, então eu fechei e coloquei os dados do outro cartão e deu o mesmo problema PORÉM nesse segundo cartão eu c...

Newbie

Eu fui premium por um tempo, cancelei, e agora ao tentar adquiri-lo de novo, coloquei os dados do cartão e ele ficou muito tempo pra confirmar, então eu fechei e coloquei os dados do outro cartão e d...

estherzinha30

Casual Listener

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
  • 0 likes

opzeggen account

Geachte heer/mevrouw, Ik heb bij jullie een account lopen onder een e-mail adres en facebook account en dit wil ik graag opheffen.Zou iemand van Sportify mij een bericht willen sturen hoe ik dit kan doen of mij een telefoonnummer willen geven, want d...

Newbie

Geachte heer/mevrouw,   Ik heb bij jullie een account lopen onder een e-mail adres en facebook account en dit wil ik graag opheffen. Zou iemand van Sportify mij een bericht willen sturen hoe ...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Cant add members through website for family premium

On website, premium for family page ... place to add family members does not show up. Cant add new members

Newbie

On website, premium for family page ... place to add family members does not show up.  Cant add new members

NSH65

Newbie

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

Can't login on facebook

hello, i am having problem to login with facebook.I have a normal spotify account and now i want to use it with facebook, but attempting the login it reports an unknow error with a popup: something went wrong, please try again later. The app has alre...

Newbie

hello, i am having problem to login with facebook. I have a normal spotify account and now i want to use it with facebook, but attempting the login it reports an unknow error with a popup: somethi...

234 Views

0 replies

0 likes

Account
Login
  • 234 Views
  • 0 replies
  • 0 likes

Trying to create account

Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and yes im aware that it could be a taken username but ...

Newbie

Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and ...

243 Views

0 replies

0 likes

Account
  • 243 Views
  • 0 replies
  • 0 likes

Problema para editar a conta

Sou cliente Spotify Premium e migrei para o plano Familiar. O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utilizado. Então solicitou a redefinição de senha, que é enviado no...

Newbie

Sou cliente Spotify Premium e migrei para o plano Familiar.   O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utiliza...

Bittencourt

Spotify Star

1656 Views

1 replies

0 likes

Account
  • 1656 Views
  • 1 replies
  • 0 likes