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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294174 Views

529 replies

34 likes

Account
Free
  • 294174 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542236 Views

990 replies

115 likes

Account
  • 542236 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129783 Views

74 replies

12 likes

Account
Login
Premium
  • 129783 Views
  • 74 replies
  • 12 likes

Does it work offline

Does it work offline

Newbie

Does it work offline

139 Views

0 replies

0 likes

Account
Free
Login
  • 139 Views
  • 0 replies
  • 0 likes

DO NOT GET RID OF FACEBOOK ACTIVITY FEED SHARING

Am I at the point where I have to beg, Spotify??? Please do not get rid of it. I love it too much. I have seen many people commenting how their listening activity is not showing up in their Facebook Activity Feed. A lot of people use it, not just me....

Music Fan

Am I at the point where I have to beg, Spotify??? Please do not get rid of it. I love it too much. I have seen many people commenting how their listening activity is not showing up in their Facebook ...

288 Views

0 replies

1 likes

Account
Subscription
  • 288 Views
  • 0 replies
  • 1 likes

Change username

I saw on another thread where a user was able to have a new username / account created and transfer their songs and playlists to the new account. Can someone please help me out with this or point me in the right direction. TIA.

Visitor

I saw on another thread where a user was able to have a new username / account created and transfer their songs and playlists to the new account. Can someone please help me out with this or point me ...

141 Views

0 replies

0 likes

Account
  • 141 Views
  • 0 replies
  • 0 likes

My account is used by a different account

I have a new user in the possible devices to play, and all my playlists are wiped. im still able to login with my user and password, but it seems like his and my account got merged. this is not for the community, but the spotify people. how can it be...

Casual Listener

I have a new user in the possible devices to play, and all my playlists are wiped. im still able to login with my user and password, but it seems like his and my account got merged. this is not for t...

blumeison

Casual Listener

233 Views

2 replies

0 likes

  • 233 Views
  • 2 replies
  • 0 likes

Solved!! Can’t log in on website

I am needing to cancel my premium, I’m getting pissed off because I can’t log in the website to do so and I can’t cancel my subscription from the darn app!!! Help! It’s like the website isn’t working, I know my credentials but the page does NOTHING!!...

Casual Listener

I am needing to cancel my premium, I’m getting pissed off because I can’t log in the website to do so and I can’t cancel my subscription from the darn app!!! Help! It’s like the website isn’t working...

imattolo

Community Legend

448 Views

3 replies

0 likes

Premium
  • 448 Views
  • 3 replies
  • 0 likes

Can’t log back in!

I logged out of my Spotify app so someone else could sign into their account, but it only gives the option to sign up (create an account) or to log in with Facebook. How can I get to the screen that I enter a username and password???

Casual Listener

I logged out of my Spotify app so someone else could sign into their account, but it only gives the option to sign up (create an account) or to log in with Facebook. How can I get to the screen that ...

280 Views

0 replies

0 likes

Account
Login
Premium
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! Why my wife can´t joint the family subscription.

Can some one explain me why my wife can´t join to our family subscription.Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and use spotify. This service SUCKS!!

Newbie

Can some one explain me why my wife can´t join to our family subscription. Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and us...

fernibe

Newbie

1192 Views

2 replies

0 likes

  • 1192 Views
  • 2 replies
  • 0 likes

Familien Abo / Personen hinzufüge, Email von anderem Konto vergeben

Hallo, ich habe ein Problem und zwar habe ich (endlich) ein Familien-Abo für mich und meine Familie abboniert, nur kann ich jetzt keine Familienmitglieder hinzufügen. Ich wollte das über die E-Mail machen. Doch sobald ich auf den zugeschicken Link ge...

Newbie

Hallo, ich habe ein Problem und zwar habe ich  (endlich) ein Familien-Abo für mich und meine Familie abboniert, nur kann ich jetzt keine Familienmitglieder hinzufügen. Ich wollte das über die E-...

Faramir6

Newbie

7899 Views

2 replies

0 likes

Account
  • 7899 Views
  • 2 replies
  • 0 likes

Solved!! 10 digit username for facebook user

How do I locate my 10 digit username so I can have others search and find my playlists? I have scoured the account page to see where this 10 digit username is, and I cannot find it. Please help.

Casual Listener

How do I locate my 10 digit username so I can have others search and find my playlists?   I have scoured the account page to see where this 10 digit username is, and I cannot find it.  Pl...

user-removed

Not applicable

1524 Views

2 replies

0 likes

Account
Other
  • 1524 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble Logging In

When I'm logging in using my phone, why does it says "Enjoying your trip?To listen abroad for more than 14days, tell us where you are at spotify.com" all the time? I'm not really good at this. Heeeellllpppppp.

Casual Listener

When I'm logging in using my phone, why does it says "Enjoying your trip?To listen abroad for more than 14days, tell us where you are at spotify.com" all the time? I'm not really good at this. Heeeel...

diinahsaur

Casual Listener

309 Views

2 replies

0 likes

  • 309 Views
  • 2 replies
  • 0 likes

Account Verifizierung zurücksetzen

Schönen guten Abend. Ich habe beim Erstellen meines Studentenaccounts beim Eingeben der studentischen Emailadresse einen Schreibfehler gehabt, sodass die Email von UniDays - logischer Weise - nicht ankam.Ich habe dann aus meinem Studentenemailpostfac...

Newbie

Schönen guten Abend.   Ich habe beim Erstellen meines Studentenaccounts beim Eingeben der studentischen Emailadresse einen Schreibfehler gehabt, sodass die Email von UniDays - logischer Weise ...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Onterechte incasso en kan niet inloggen (code 3)

Ik heb spotify premium voor 3 maand voor 1 euro, deze loopt af eind oktober maar er werd deze week 10 euro van mijn rekening afgeschreven. Deze heb ik terug laten boeken omdat dit onterecht is, ik heb nog gratis tot eind oktober. Nu ben ik opeens uit...

Newbie

Ik heb spotify premium voor 3 maand voor 1 euro, deze loopt af eind oktober maar er werd deze week 10 euro van mijn rekening afgeschreven. Deze heb ik terug laten boeken omdat dit onterecht is, ik he...

542 Views

0 replies

1 likes

  • 542 Views
  • 0 replies
  • 1 likes

Superuser Contribution STOP DELETE MY OFFLINE SONGS

I AM SO MUCH ANGRY CANNOT TAKE IT ANYMORE.WHY YOU DELETE THE DATA WHEN CHANGING LOCATION? YOU CHANGE IT WHEN THE DISK WAS JUST TEMPORARILY UNREADABLE, AND DELETE EVERYTHING????WHY YOU DELETE WHEN YOU DETECT FALSELY MY OFFLINE DEVICES? LIKE IN A SECON...

Regular

I AM SO MUCH ANGRY CANNOT TAKE IT ANYMORE. WHY YOU DELETE THE DATA WHEN CHANGING LOCATION? YOU CHANGE IT WHEN THE DISK WAS JUST TEMPORARILY UNREADABLE, AND DELETE EVERYTHING???? WHY YOU DELETE WHEN...

gräy

Regular

2004 Views

10 replies

0 likes

  • 2004 Views
  • 10 replies
  • 0 likes

tech++1~(844)405-2014 Facebook Customer Service Number @ Facebook support number

①⑧⓪⓪5822401 Facebook Customer Service Number @ Facebook support number①⑧⓪⓪5822401 Facebook Customer Service Number @ Facebook support number①⑧⓪⓪5822401 Facebook CustomercdssssssssssssssssssssssssssssssssssssssssService Number @ Facebook support numbe...

Regular

  ①⑧⓪⓪5822401 Facebook Customer Service Number @ Facebook support number ①⑧⓪⓪5822401 Facebook Customer Service Number @ Facebook support number ①⑧⓪⓪5822401 Facebook Customer cdssssssssssssss...

249 Views

0 replies

0 likes

Account
Free
Login
  • 249 Views
  • 0 replies
  • 0 likes

gfhfhgf

retrety

Regular

retrety

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can log in on my computer but I cannot log in on my phone

Please help. When I initally signed up I wanted the download option so I immidately signed up for Premium. I was still unable to download so I decided to log out and log back in. Now I can't log back in on my phone. I even reset my password and it st...

Newbie

Please help. When I initally signed up I wanted the download option so I immidately signed up for Premium. I was still unable to download so I decided to log out and log back in.  Now I can't lo...

user-removed

Not applicable

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Change username

How can I change my username??

Newbie

How can I change my username??

imattolo

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 septembre i pay 9.99 for my prenium count but today i have a fuc...g pub and aleatoire mode WHY

Hi 2 september i pay 9.99$for premium count and today i have a publicity and random mode why.merci thank you

Newbie

Hi 2 september i pay 9.99$for premium count and today i have a publicity and random mode why.merci thank you  

user-removed

Not applicable

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I forgot my password and my mail but i still have my username, how can i log in?

Newbie

I forgot my password and my mail but i still have my username, how can i log in?

user-removed

Not applicable

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting my account to my own music

Hello, my music was uploaded to Spotify by the small label that released the album. Is there any way my account can be connected to this so I can see who is following me for example?

Newbie

Hello, my music was uploaded to Spotify by the small label that released the album. Is there any way my account can be connected to this so I can see who is following me for example?

user-removed

Not applicable

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes