Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4 weeks ago
ribezaz
Spotify Star
9878 Views
3 replies
9 likes
Security

9878 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
imksa
Newbie
493025 Views
981 replies
111 likes
Account

493025 Views
981 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1213754 Views
119 replies
117 likes
Account

1213754 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
122553 Views
72 replies
12 likes
Account
Login
Premium

122553 Views
72 replies
12 likes

A hacker deleted my playlists

I've had a user hijack my account, and i logged out from all devices and thats fine. But the problem is that he removed all my playlists and started to follow playlists that he liked. Is there any way i can get my playlists back?

Petter6
Newbie
I've had a user hijack my account, and i logged out from all devices and thats fine. But the problem is that he removed all my playlists and started to follow playlists that he liked. Is there any wa...
2017-09-26 7:29:08 AM
2017-09-26 9:46:56 PM
Tom
Community Legend
445 Views
2 replies
0 likes

445 Views
2 replies
0 likes

Family account - stuck on the last hurdle...

Have just got Family for my wife and 2 kids. I could invite and install my son. My daughter went A-OK until the very last hurdle where I have to enter her name and address. Repeatedly after entering all her data and clicking millions of horrible capt...

danuneken
Casual Listener
Have just got Family for my wife and 2 kids. I could invite and install my son. My daughter went A-OK until the very last hurdle where I have to enter her name and address. Repeatedly after entering ...
2017-09-26 9:09:33 PM
139 Views
0 replies
0 likes
Account

139 Views
0 replies
0 likes

Changing country on Android App

Hello, I have changed my account to the UK and payment method from an account in the UK however when I go to the app on my desktop and my android phone to browse it offers the swiss selection only.How can I change to browse the UK selections? Thanks

swr1-ch
Newbie
Hello, I have changed my account to the UK and payment method from an account in the UK however when I go to the app on my desktop and my android phone to browse it offers the swiss selectio...
2017-09-26 8:49:22 PM
195 Views
0 replies
0 likes
Account

195 Views
0 replies
0 likes

Android - Login while "offline"

I opened my spotify app today on my Android phone to find that I was no longer logged in. When entering the correct username/password, a message appears saying that I need to have Spotify "online" to login, but Spotify does not give me the ability to...

Surfer_dude007
Newbie
I opened my spotify app today on my Android phone to find that I was no longer logged in. When entering the correct username/password, a message appears saying that I need to have Spotify "online" to...
2017-09-26 7:07:15 PM
144 Views
0 replies
0 likes
Login
Premium
Security

144 Views
0 replies
0 likes

Account Hacked?

Hi, Recently my music was interuppted by another device. I then went into my account settings and notice a different email and phone other than my own associated with the account. I can still use that account via facebook. I can log in and out with n...

Hugh_Jassss
Newbie
Hi, Recently my music was interuppted by another device. I then went into my account settings and notice a different email and phone other than my own associated with the account. I can stil...
2017-09-25 6:08:01 PM
2017-09-26 6:12:33 PM
besitzerer
Newbie
197 Views
1 replies
0 likes
Account

197 Views
1 replies
0 likes

Tech support

I need help with syncing my spotify account to fido. I've already been in conact with fido and I spoke to them on the phone and they said to come here to cantact a rep from spotify. yet there is now where for m to talk to someone to fix this problem....

Joel19
Casual Listener
I need help with syncing my spotify account to fido. I've already been in conact with fido and I spoke to them on the phone and they said to come here to cantact a rep from spotify. yet there is now ...
2016-01-30 9:44:43 PM
2017-09-26 6:04:22 PM
Marjorie1970
Casual Listener
631 Views
8 replies
0 likes
Account

631 Views
8 replies
0 likes

Spotify Premium über iTunes kündigen und zu Spotify Family wechseln

Hallo zusammen,ich habe mein Spotify Premium Abo über iTunes abonniert. Ich möchte jetzt gerne auf das Familiy Package umsteigen. Habe bereits gelesen, das ich zuerst das Abo bei iTunes kündigen muss.Wenn ich das Abo kündige, bleiben dann meine Playl...

fein77
Casual Listener
Hallo zusammen, ich habe mein Spotify Premium Abo über iTunes abonniert. Ich möchte jetzt gerne auf das Familiy Package umsteigen. Habe bereits gelesen, das ich zuerst das Abo bei iTunes kündigen mu...
2017-09-26 5:21:56 PM
349 Views
0 replies
1 likes
Account

349 Views
0 replies
1 likes

Can't log into my Spotify account after being removed from family members premium list

I was removed from my family members Spotify premium and when I tried to log into my account it won't let me. I lost all my playlists that I had spent years putting together. This is a terrible thing that happened. How can I get my account back? My f...

Menabst
Newbie
I was removed from my family members Spotify premium and when I tried to log into my account it won't let me. I lost all my playlists that I had spent years putting together. This is a terrible thing...
2017-09-26 4:53:17 PM
262 Views
0 replies
0 likes

262 Views
0 replies
0 likes

Can't login under FB or Spotify Desktop

When I try to sign in under FB it says I have incorrect login information even after I have changed my password 3 times and double checked. I tried playing the "music" tab and it says I need to add to facebook. When I try to login without facebook fo...

samlawrence1
Casual Listener
When I try to sign in under FB it says I have incorrect login information even after I have changed my password 3 times and double checked. I tried playing the "music" tab and it says I need to add t...
2017-09-26 4:30:28 PM
2017-09-26 4:34:44 PM
samlawrence1
Casual Listener
203 Views
1 replies
0 likes
Login

203 Views
1 replies
0 likes

Solved!! Updating credit card

I need to update my credit card information to continue my premium subscription... I am no longer a student so no longer qualify for the student discount but it won't let me update my credit card information unless I say which school I go to.

jgn27
Newbie
I need to update my credit card information to continue my premium subscription... I am no longer a student so no longer qualify for the student discount but it won't let me update my credit card inf...
2017-03-01 4:41:51 AM
2017-09-26 4:31:31 PM
browncoat40
Newbie
411 Views
2 replies
0 likes

411 Views
2 replies
0 likes

Change of country

Hello!I am a spotify premium member with the student discount of 50%.I am doing my Erasmus semester in France and I would like to change the country settings from Germany to France.The problem is, that I can't change it in my profile, in "abonnements...

mascha_sid
Casual Listener
Hello! I am a spotify premium member with the student discount of 50%. I am doing my Erasmus semester in France and I would like to change the country settings from Germany to France. The problem ...
2017-09-26 3:38:12 PM
2017-09-26 4:25:51 PM
jsannn
Community Legend
305 Views
3 replies
0 likes
Account
Login
Other
Premium

305 Views
3 replies
0 likes

premium won`t work

I bought spotify premium and it wont work propally. everything else is just fine but I can`t skip songs more than 5 times even I have an premium

iiro33
Newbie
I bought spotify premium and it wont work propally. everything else is just fine but I can`t skip songs more than 5 times even I have an premium
2017-09-26 3:18:23 PM
2017-09-26 3:28:10 PM
Nico
Community Legend
190 Views
1 replies
0 likes
Premium

190 Views
1 replies
0 likes

Solved!! Deleted Facebook

Hello I have recently deleted (totally scrapped) my Facebook profile as I didn't want it anymore. Unfortunately all my playlists from spotify have been deleted at the same time. I didn't think that i used to log in to spotify through facebook so this...

Joeallison1
Newbie
Hello I have recently deleted (totally scrapped) my Facebook profile as I didn't want it anymore. Unfortunately all my playlists from spotify have been deleted at the same time. I didn't thi...
2017-09-26 9:52:25 AM
2017-09-26 1:56:22 PM
jsannn
Community Legend
502 Views
1 replies
0 likes

502 Views
1 replies
0 likes

Spotify will not let me log in? (error code 3)

A few days ago spotify logged me out of all my devices and asked me to log back in. When attempting to log back in it just says incorrect password, and on the desktop version it says incorrect password (error code 3). Naturally I decided to just rese...

ReallyDumbVideo
Casual Listener
A few days ago spotify logged me out of all my devices and asked me to log back in. When attempting to log back in it just says incorrect password, and on the desktop version it says incorrect passwo...
2017-09-26 1:06:10 PM
2017-09-26 1:07:31 PM
ReallyDumbVideo
Casual Listener
601 Views
1 replies
1 likes
Login
Premium

601 Views
1 replies
1 likes

I cannot upgrade to Premium

I made the payment, sent the student verification document and I received a mail saying that my student status is approved. When I click on the link in the mail to complete the process, it says "Not found" on the upcoming website. Also, I cannot see ...

IlkerK
Casual Listener
I made the payment, sent the student verification document and I received a mail saying that my student status is approved. When I click on the link in the mail to complete the process, it says "Not ...
2017-09-26 12:19:09 PM
323 Views
0 replies
0 likes
Premium
Subscription

323 Views
0 replies
0 likes

Spotify Famaily Error

My Sister invite me to Premium but if i click on the invitation i forwarding to the spotify site where i see all the time the loading circle but nothing else happens only the loading circle turn... Some help would be nice.

longdongsilver
Newbie
My Sister invite me to Premium but if i click on the invitation i forwarding to the spotify site where i see all the time the loading circle but nothing else happens only the loading circle turn... ...
2017-09-19 4:29:32 PM
2017-09-26 12:11:07 PM
Tom
Community Legend
300 Views
3 replies
0 likes

300 Views
3 replies
0 likes

Einloggen nicht möglich

Wenn ich mich bei Spotify anmelden will, werde ich mit folgendem Text benachrichtigt: Anmeldung fehlgeschlagen, dein Land stimmt nicht mit dem im Profil festgelegten land überein. Ändere dein profil, oder hole dir ein Uprage dür dein Spotify Konto. D...

Pittburgs
Casual Listener
Wenn ich mich bei Spotify anmelden will, werde ich mit folgendem Text benachrichtigt: Anmeldung fehlgeschlagen, dein Land stimmt nicht mit dem im Profil festgelegten land überein. Ändere dein profi...
2014-07-16 8:15:20 PM
2017-09-26 12:10:36 PM
Laura_maxi
Newbie
9474 Views
6 replies
0 likes

9474 Views
6 replies
0 likes

Unable to open my old account after logging in using Facebook

I am a paying Spotify subscriber on the grandfathered €5/month rate. I have a new laptop (Macbook Pro) and installed Spotify. I logged into Spotify using my Facebook account. Apparently, I signed up for Spotify with my email (not using the Facebook-s...

Leydens
Newbie
I am a paying Spotify subscriber on the grandfathered €5/month rate. I have a new laptop (Macbook Pro) and installed Spotify. I logged into Spotify using my Facebook account. Apparently, I signe...
2017-09-26 12:02:01 PM
154 Views
0 replies
0 likes

154 Views
0 replies
0 likes

Can't Set Device Password

This seems to be a recent issue. When I want to change my device password, I go to here and click the send password set button. From the email I recieve I get sent to a Spotify error page which says "Oh no! Something has gone wrong!". I've read up a ...

user-removed
Visitor
This seems to be a recent issue. When I want to change my device password, I go to here and click the send password set button. From the email I recieve I get sent to a Spotify error page w...
2017-03-04 4:13:38 PM
2017-09-26 11:39:47 AM
user-removed
Not applicable
1425 Views
8 replies
6 likes
Account
Login

1425 Views
8 replies
6 likes

Spotify Family Error!

Hey there! I want to change any of the family. But, "Oops! Something went wrong, please try again later." I get an error. Please help me! Thanks..

abarox1912
Casual Listener
Hey there! I want to change any of the family. But, "Oops! Something went wrong, please try again later." I get an error. Please help me! Thanks..
2016-06-20 12:07:30 PM
2017-09-26 11:35:57 AM
saeedathar
Casual Listener
8489 Views
19 replies
2 likes
Account
Other
Premium

8489 Views
19 replies
2 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts