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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1456 Views
  • 0 replies
  • 7 likes
  • Security
  • 1456 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445053 Views
  • 970 replies
  • 108 likes
  • Account
  • 445053 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198674 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198674 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108052 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108052 Views
  • 70 replies
  • 11 likes

Spotify Artist Name Taken But It's Not Really Taken?

Hi, I'm the frontman of a band that wants to create a Spotify account. Unfortunately while signing up it says the username (our band name) is not available although we've checked numerous times and there is not a single artist, user, or profile with ...

  • Newbie
  • Hi, I'm the frontman of a band that wants to create a Spotify account. Unfortunately while signing up it says the username (our band name) is not available although we've checked numerous times and t...
  • Maxim
  • Spotify Star
  • 1315 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1315 Views
  • 1 replies
  • 0 likes

Can't log into Spotify app on iPhone - 14 days abroad message

I have Spotify premium installed on my Samsung Android and on my laptop, and want my girlfriend to be able to use premium on her iPhone too (I believe I can have premium installed in three devices).When I try and log in to Spotify via Facebook on her...

  • Newbie
  • I have Spotify premium installed on my Samsung Android and on my laptop, and want my girlfriend to be able to use premium on her iPhone too (I believe I can have premium installed in three devices). ...
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 186 Views
  • 0 replies
  • 0 likes

Changing country brings me to wrong subscription page

Hello,I've browsed through this forum but couldn't find a solution.I have Spotify Premium with a credit card registered in Germany. Now I'm in the Netherlands and want to change to my Dutch credit card. When I follow the instructions for changing cou...

Schermafbeelding 2017-06-01 om 12.32.35.png
  • Casual Listener
  • Hello, I've browsed through this forum but couldn't find a solution. I have Spotify Premium with a credit card registered in Germany. Now I'm in the Netherlands and want to change to my Dutch credi...
  • jbirdie
  • Casual Listener
  • 485 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 485 Views
  • 7 replies
  • 0 likes

Can't login on tv

Ok . so . I have premium . but i can't login on tv . when i login there is an error .. its saying that i don't have premium . BUT I HAVE . help ???

  • Newbie
  • Ok . so . I have premium . but i can't login on tv . when i login there is an error .. its saying that i don't have premium . BUT I HAVE . help ???
  • 118 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 118 Views
  • 0 replies
  • 0 likes

Spotify is not respecting it's own email settings

I have not enabled the option to share my details with content suppliers.But, I still get these disgusting emails from Spotify advertising for bands performances which I do not should get in the first place and secondly I don't want.These disgusting ...

  • Regular
  • I have not enabled the option to share my details with content suppliers. But, I still get these disgusting emails from Spotify advertising for bands performances which I do not should get in the fi...
  • metal_head
  • Regular
  • 152 Views
  • 2 replies
  • 0 likes
  • Premium
  • 152 Views
  • 2 replies
  • 0 likes

Login problems

I downloaded Spotify on my Samsung Galaxy S7 Edge but I can't open an account on Spotify or login with Facebook (Facebook is installed on my phone, my profile is active and I am logged in). Can anybody help?

  • Newbie
  • I downloaded Spotify on my Samsung Galaxy S7 Edge but I can't open an account on Spotify or login with Facebook (Facebook is installed on my phone, my profile is active and I am logged in). Can anybo...
  • 144 Views
  • 0 replies
  • 0 likes
  • Login
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Can't change my country!

Hoping someone at Spotify can help me. I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profile and when I try to edit my profile to correct this, it'll onl...

  • Casual Listener
  • Hoping someone at Spotify can help me.   I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profil...
  • ktinyourdevries
  • Newbie
  • 8525 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 8525 Views
  • 3 replies
  • 0 likes

Rechnung für das Finanzamt Deutschland mit MwSt bei Paypal Zahlung

Hallo Ich höre Spotify im Büro und will das Abo natürlich als Betriebsausgaben absetzen.Aber jetzt stell ich fest, dass Spotifa gar keine Rechnung erstellt!?Ich wusste gar nicht, dass das in Deutschland erlaubt ist.Es gibt nur die sogenannten "Belege...

  • Casual Listener
  • Hallo   Ich höre Spotify im Büro und will das Abo natürlich als Betriebsausgaben absetzen. Aber jetzt stell ich fest, dass Spotifa gar keine Rechnung erstellt!? Ich wusste gar nicht, dass da...
  • kunstsoika
  • Casual Listener
  • 36607 Views
  • 25 replies
  • 10 likes
  • Account
    Premium
  • 36607 Views
  • 25 replies
  • 10 likes

add to Spotify does not work

When I try to open a song thats been share on facebook and I click on add to spotify it does nothing

  • Newbie
  • When I try to open a song thats been share on facebook and I click on add to spotify it does nothing
  • 104 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 104 Views
  • 0 replies
  • 0 likes

Desvincular cuenta de facebook de spotify

buenas noches, cerre mi cuenta de spotify para poder crear una nueva que no este vinculada con mi cuenta de facebook, pero quiero recuperar mis playlist

  • Newbie
  • buenas noches, cerre mi cuenta de spotify para poder crear una nueva que no este vinculada con mi cuenta de facebook, pero quiero recuperar mis playlist
  • Titox
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • Premium
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlink Spotify from a PS4

Hello. After reading most of these threads, I have already come to the conclusion that the Spotify Customer Support Team is far from organized, and even further from useful, but here is my shot. My spotify is linked to a random ps4 account, but god k...

  • Casual Listener
  • Hello.   After reading most of these threads, I have already come to the conclusion that the Spotify Customer Support Team is far from organized, and even further from useful, but here is my s...
  • user-removed
  • Not applicable
  • 5984 Views
  • 4 replies
  • 8 likes
  • Premium
  • 5984 Views
  • 4 replies
  • 8 likes

Pedi o boleto bancário sem querer e não tenho como pagar

Me ajudem, fui ver como funcionava e acabei pedindo o boleto, porém não tem como eu pagar no momento e vence dia 15 agora, estou com medo de não pagar a acontecer algo, me ajudem a cancelar por favor

  • Newbie
  • Me ajudem, fui ver como funcionava e acabei pedindo o boleto, porém não tem como eu pagar no momento e vence dia 15 agora, estou com medo de não pagar a acontecer algo, me ajudem a cancelar por favor...
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution No aparecen las últimas canciones

Hola,ayer olvide la clave de mi iPhone y tuve que borrarlo y empezar desde el principio . Cuando me descargue Spotify de nuevo solo aparecían las canciones que me descargue hacía muchísimo tiempo,no las últimas

  • Casual Listener
  • Hola,ayer olvide la clave de mi iPhone y tuve que borrarlo y empezar desde el principio . Cuando me descargue Spotify de nuevo solo aparecían las canciones que me descargue hacía muchísimo tiempo,no ...
  • RodrigoPalma
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation for Premium Family not sent

Hey guys,my roommate tried everything in the last few days to send me the invitiation to our new premium family account, but i never received an invitation e-mail. Does anybody know how to fix this problem or what the next step is i could take? Thank...

  • Newbie
  • Hey guys, my roommate tried everything in the last few days to send me the invitiation to our new premium family account, but i never received an invitation e-mail. Does anybody know how to fix this...
  • RodrigoPalma
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ver dirección para plan familiar

Estimados necesito saber dónde puedo ver la dirección que utilice para la cuenta ya que no puedo agregar a mi esposa al plan familiar les agradezco la ayuda

  • Newbie
  • Estimados necesito saber dónde puedo ver la dirección que utilice para la cuenta ya que no puedo agregar a mi esposa al plan familiar les agradezco la ayuda 
  • RodrigoPalma
  • Roadie
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lembrar o endereço cadastrado

Galera, esqueci o CEP que cadastrei meu spotify, porém na opção de editar perfil não tem como auterar nem mostrar o cep que foi cadastrado. O que devo fazer ?

  • Newbie
  • Galera, esqueci o CEP que cadastrei meu spotify, porém na opção de editar perfil não tem como auterar nem mostrar o cep que foi cadastrado. O que devo fazer ?
  • RodrigoPalma
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family login

Hi all, We just created a prium familie account. My partner invited me, I got the mail, made an account but it still sais free. I cant find where I can exchange my free account for the familie account. Can someone please help me? Greetz Giel

  • Casual Listener
  • Hi all,    We just created a prium familie account. My partner invited me, I got the mail, made an account but it still sais free. I cant find where I can exchange my free account for the...
  • RodrigoPalma
  • Roadie
  • 7905 Views
  • 1 replies
  • 1 likes
  • 7905 Views
  • 1 replies
  • 1 likes

Discover weekly + release radar not updating after a week.

Hi,It looks like my spotify discover weekly + release radar has not updated. Release radar says last updated 10 days ago and discover weekly says last updated 7 days ago. However I am used to discover weekly updating every monday and Release radar ev...

  • Casual Listener
  • Hi, It looks like my spotify discover weekly + release radar has not updated. Release radar says last updated 10 days ago and discover weekly says last updated 7 days ago. However I am used to d...
  • mrfroggg
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

I can't link facebook account.

I created my spotify account without facebook (E-mail verification)Later, I logged in and wanted to link my facebook account to my spotify account so I clicked on the "CONNECT TO FACEBOOK" blue button but unfortunately, I always receive this message,...

  • Visitor
  • I created my spotify account without facebook (E-mail verification) Later, I logged in and wanted to link my facebook account to my spotify account so I clicked on the "CONNECT TO FACEBOOK" blue but...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes