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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80435 Views

9 replies

2 likes

Account
Login
  • 80435 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653910 Views

13 replies

4 likes

Account
  • 653910 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734390 Views

18 replies

29 likes

  • 734390 Views
  • 18 replies
  • 29 likes

Desintalar Spotify solo de la pc

Hola! Necesito desintalar la aplicación de Spotify en mi computadora, pero no quiero cerrar la cuenta. Quiero poder usarla en mi celular por ejemplo. Hago todos los pasos para desintalarla y me dice que está en uso, cuando en realidad la sesión está ...

Newbie

Hola! Necesito desintalar la aplicación de Spotify en mi computadora, pero no quiero cerrar la cuenta. Quiero poder usarla en mi celular por ejemplo. Hago todos los pasos para desintalarla y me dice ...

456 Views

0 replies

0 likes

Account
  • 456 Views
  • 0 replies
  • 0 likes

Logged out when I close the app

Every time I close my Spotify app I get logged out and the music I save for offline listening is unsaved when I login again. I must have done something wrong but I can't figure out what?

Newbie

Every time I close my Spotify app I get logged out and the music I save for offline listening is unsaved when I login again. I must have done something wrong but I can't figure out what?

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Não consigo alterar o endereço da minha conta

Eu tenho que alterar o endereço da minha conta Premium, mas não tem opção pra fazer isso, como eu faço?

Newbie

Eu tenho que alterar o endereço da minha conta Premium, mas não tem opção pra fazer isso, como eu faço?

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

I have premium but i dont have unlimited skips

I skip some songs then when i try to skip another it says "you have discovered a premium feature" and i have premium. Please help

Newbie

I skip some songs then when i try to skip another it says "you have discovered a premium feature" and i have premium. Please help

867 Views

0 replies

1 likes

  • 867 Views
  • 0 replies
  • 1 likes

Top Artists never work for me

Basically my spotify top artists are completely wrong everywhere. I tried to use that tinder spotify thing some months ago and none of my favorite bands showed up on my top artists on my tinder profile. Since then I've whenever I used one of those li...

Newbie

Basically my spotify top artists are completely wrong everywhere. I tried to use that tinder spotify thing some months ago and none of my favorite bands showed up on my top artists on my tinder profi...

2284 Views

0 replies

1 likes

Other
  • 2284 Views
  • 0 replies
  • 1 likes

Account cancelled...?

Hi, I've had a premium account via Virgin Media for ages but it has recently been cancelled and neither Virgin or Spotify had notified me. I called Virgin and they said they don't know who cancelled it so I need to contact Spotify. Any idea what's go...

Newbie

Hi, I've had a premium account via Virgin Media for ages but it has recently been cancelled and neither Virgin or Spotify had notified me. I called Virgin and they said they don't know who cancelled ...

caldio

Newbie

244 Views

1 replies

1 likes

  • 244 Views
  • 1 replies
  • 1 likes

Factura del pago

Quisiera que me manden facturas de mis pagos cada vez que los hago, gracias.

Newbie

Quisiera que me manden facturas de mis pagos cada vez que los hago, gracias.

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Set my welcome page to have my country sugestions when i'm abroad

Good morning, I'm am working in Mexico and Spotify is offering me mexican style playlist. How could i do to get back French style playlist whenever i chose a gender o when i'm on my welcome page? Thank you!

Newbie

Good morning,   I'm am working in Mexico and Spotify is offering me mexican style playlist. How could i do to get back French style playlist whenever i chose a gender o when i'm on my welcome ...

245 Views

0 replies

0 likes

Account
Other
  • 245 Views
  • 0 replies
  • 0 likes

Can't log in

Have an acc with 3 months spotify premium and I was logged into it on my phone so I could clearly see what the username was. Tried every password I could think of nothing so I decided to change the password. Website says the acc does not exist yet im...

Newbie

Have an acc with 3 months spotify premium and I was logged into it on my phone so I could clearly see what the username was. Tried every password I could think of nothing so I decided to change the p...

269 Views

0 replies

0 likes

Account
Login
  • 269 Views
  • 0 replies
  • 0 likes

Transferir playlist para uma nova conta

Bom dia, eu gostaria de copiar minhas playlists e musicas salvas da minha conta irdamiani@hotmail.com para uma nova conta.Email da nova conta :lrdamiani@hotmail.com

Newbie

Bom dia, eu gostaria de copiar minhas playlists e musicas salvas da minha conta irdamiani@hotmail.com para uma nova conta. Email da nova conta :lrdamiani@hotmail.com

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Unable to update app

Hi I was unable to install the latest update. I'm using iPhone and when I tap the update it loads but it stops when it is fully loaded!? Can someone pls advise

Newbie

Hi I was unable to install the latest update. I'm using iPhone and when I tap the update it loads but it stops when it is fully loaded!? Can someone pls advise

277 Views

0 replies

0 likes

Account
Login
Other
  • 277 Views
  • 0 replies
  • 0 likes

Can't log with facebook because it's already logged with another account

Hi, anyone can help me? I want to log with facebook, but it says that it's impossible because many years ago I register it to another account that I forgot email and username. What can I do?

Newbie

Hi, anyone can help me? I want to log with facebook, but it says that it's impossible because many years ago I register it to another account that I forgot email and username. What can I do?

228 Views

0 replies

0 likes

Account
Login
Other
  • 228 Views
  • 0 replies
  • 0 likes

Pagamento via Boleto - Brasil

Bom dia!Apesar de tentar seguir as orientações do site do Spotify, não está aparecendo a opção para eu pagar através de boleto bancário. Não possuo cartão de crédito, mas queria manter minha assinatura premium.O site do Spotify não deixa claro onde e...

Newbie

Bom dia! Apesar de tentar seguir as orientações do site do Spotify, não está aparecendo a opção para eu pagar através de boleto bancário. Não possuo cartão de crédito, mas queria manter minha assina...

2103 Views

0 replies

47 likes

Premium
  • 2103 Views
  • 0 replies
  • 47 likes

Suscribed but not able to skip

I have loged out loged in again and uninstalled the app, there is no upgrade to premium button on the account and it has been paid for

Newbie

I have loged out loged in again and uninstalled the app, there is no upgrade to premium button on the account and it has been paid for

302 Views

0 replies

1 likes

Account
Login
Premium
Subscription
  • 302 Views
  • 0 replies
  • 1 likes

Pagamentos

Foram lançados dois pagamentos no meu cartão de credito, sendo que um é de universitario e eu não fiz e o outro é de premium sendo que os primeiros 30 dias são de graça e a cobrança só devia vim no proximo mês

Newbie

Foram lançados dois pagamentos no meu cartão de credito, sendo que um é de universitario e eu não fiz e o outro é de premium sendo que os primeiros 30 dias são de graça e a cobrança só devia vim no p...

210 Views

0 replies

1 likes

Premium
  • 210 Views
  • 0 replies
  • 1 likes

My child can't log onto the family subscription

I just upgraded my account from premium to family. When my kids are trying to use the email they received they only get to the normal login-page with no possiblity to use the invitation code. Any tips on what I am doing wrong?

Newbie

I just upgraded my account from premium to family. When my kids are trying to use the email they received they only get to the normal login-page with no possiblity to use the invitation code. Any tip...

Maxim

Spotify Star

639 Views

1 replies

0 likes

Login
Premium
Subscription
  • 639 Views
  • 1 replies
  • 0 likes

can't loggin

i try to loggin with facebook like i always do and tells me -> You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify credentials. If you do not have a Spotify account, sig...

Visitor

i try to loggin with facebook like i always do and tells me -> You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify ...

user-removed

Not applicable

614 Views

8 replies

0 likes

Account
Login
  • 614 Views
  • 8 replies
  • 0 likes

How can I tell which offline devices I have registered?

How can I tell which offline devices I have registered to my Premium account? I go to the manage devices section and it shows I have 3 devices registered but no way of identifying what those devices are.

Casual Listener

How can I tell which offline devices I have registered to my Premium account? I go to the manage devices section and it shows I have 3 devices registered but no way of identifying what those devices ...

MauriceMV

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Hjälp med konton och family

Jag använder oftast spotify på mobilen, och där har jag Spotify family som jag betalar via autogiro. Endast ett av mina tre barn är kopplade till det kontot, och jag vill ansluta de andra två barnen. När jag loggar in via dator står det att jag använ...

Visitor

Jag använder oftast spotify på mobilen, och där har jag Spotify family som jag betalar via autogiro. Endast ett av mina tre barn är kopplade till det kontot, och jag vill ansluta de andra två barnen....

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Change username

Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have that option or atleast choose from a few generic usern...

Newbie

Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have tha...

user-removed

Not applicable

314 Views

3 replies

0 likes

  • 314 Views
  • 3 replies
  • 0 likes