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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398578 Views
  • 948 replies
  • 107 likes
  • Account
  • 398578 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171553 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171553 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

Ich kann mich nicht über Facebook anmelden

Er meldet immer ein falsches Konto an ich kann mich nicht auf einem anderem Gerät einloggen

  • Visitor
  • Er meldet immer ein falsches Konto an ich kann mich nicht auf einem anderem Gerät einloggen
  • Jose_M
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotifymitglied auf iPhone ändern

Meine Frau hat auf ihrem Handy meinen Account (Familieaccount - ich bin „Master“) benutzt. Ich möchte dass ändern, da sie ja Mitglied der Familie ist. Und sie hat ja auch einen eigenen Zugang. Ich kann aber das Profil von mir auf ihrem Handy nicht än...

  • Visitor
  • Meine Frau hat auf ihrem Handy meinen Account (Familieaccount - ich bin „Master“) benutzt. Ich möchte dass ändern, da sie ja Mitglied der Familie ist. Und sie hat ja auch einen eigenen Zugang. Ich ...
  • Jose_M
  • Spotify Star
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

Solved!! Artist account vs private account - how can I merge them?

Hey, I have an artist account and it seems I have a normal account also with the same email address but when I check the two accounts I think these are different. The profile picture, the numbers of the followers, etc are different but I am not prett...

  • Casual Listener
  • Hey,   I have an artist account and it seems I have a normal account also with the same email address but when I check the two accounts I think these are different. The profile picture, the nu...
  • Jose_M
  • Spotify Star
  • 1831 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1831 Views
  • 4 replies
  • 0 likes

Solved!! Paying in advance

Hi I'm from Sri Lanka and I'm quite new to premium. So I have just purchased Spotify premium for 12 months and was wondering if u can purchase another 12 months so that I won't lose premium at any point? PlanPremiumCountrySri Lanka My Question or Iss...

  • Regular
  • Hi I'm from Sri Lanka and I'm quite new to premium. So I have just purchased Spotify premium for 12 months and was wondering if u can purchase another 12 months so that I won't lose premium at any po...
  • Jose_M
  • Spotify Star
  • 1661 Views
  • 5 replies
  • 0 likes
  • Account
  • 1661 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stolen Account?

I received emails saying my account had been logged in to in Brazil and Netherlands. When I tried to log in to change my password I couldn’t. Spotify said they had no account linked to my email after they just sent me an email saying someone logged i...

  • Visitor
  • I received emails saying my account had been logged in to in Brazil and Netherlands.  When I tried to log in to change my password I couldn’t.  Spotify said they had no account linked to my...
  • Krackkokane860
  • Casual Listener
  • 1689 Views
  • 3 replies
  • 2 likes
  • Account
  • 1689 Views
  • 3 replies
  • 2 likes

Superuser Contribution I cant login to my acct

Please help me ...i even tried changing my pass word and still nothin ..keep sayin this email been used.what should i do ..i tried everythin frm support and i was thinkin maybe becus i got a new phn and put the app on ther and it did that i just said...

  • Newbie
  • Please help me ...i even tried changing my pass word and still nothin ..keep sayin this email been used .what should i do ..i tried everythin frm support and i was thinkin maybe becus i got a new ph...
  • Dian
  • Spotify Legend
  • 1204 Views
  • 2 replies
  • 0 likes
  • Account
  • 1204 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone else on my account possibly?

PlanPremiumCountry USADeviceiPhone 8sOperating SystemiOS Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks. Sometimes when I open the app thrughout the day to use it another device will be list...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 8s Operating System iOS   Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks...
  • mcbird
  • Visitor
  • 2631 Views
  • 6 replies
  • 1 likes
  • Security
  • 2631 Views
  • 6 replies
  • 1 likes

Question: Can I combine 2 accounts?

I originally signed up with Spotify with a username and password, in this account I have quite a few playlists. However, one day I signed into Spotify on another computer through my Facebook account, and now I have a few playlists on that account as ...

  • Newbie
  • I originally signed up with Spotify with a username and password, in this account I have quite a few playlists.  However, one day I signed into Spotify on another computer through my Facebook ac...
  • AdamG1969
  • Visitor
  • 2815 Views
  • 6 replies
  • 8 likes
  • 2815 Views
  • 6 replies
  • 8 likes

Superuser Contribution ingresar a mi cuenta desde plan familiar

PlanPremiumCountryArgentinaDeviceiPhone 7Operating Systemios My Question or IssueMi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular y no puedo volver a ingresar a mi cuenta de Spotify. Solo puedo acceder a las del titula...

  • Visitor
  •   Plan Premium Country Argentina Device iPhone 7 Operating System ios   My Question or Issue Mi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular&nbsp...
  • Lyubka
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group sessions not shown in Desktop / Random activity on my account

PlanPremiumCountryNetherlands Operating SystemWindows 10, Android 10 My Question or IssueEDIT: I found the cause to be a left over group session, see my post below. This is still a major issue.Starting this morning, random songs start playing while I...

  • Casual Listener
  • Plan Premium Country Netherlands     Operating System Windows 10, Android 10   My Question or Issue EDIT: I found the cause to be a left over group session, see my post below...
  • AnanthKrishna
  • Visitor
  • 4914 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 4914 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps attempting to login by itself and goes straight to and password combination is incorrect"

PlanPremiumCountryUkDeviceNote 11 XiaomiOperating SystemAndroid My Question or Issue When I try to login on the app it briefly shows the login screen then automatically tries to login and shows this error message. When I click OK it just goes round a...

  • Casual Listener
  • Plan Premium Country Uk Device Note 11 Xiaomi Operating System Android   My Question or Issue   When I try to login on the app it briefly shows the login screen then automaticall...
  • Lyubka
  • Moderator
  • 1177 Views
  • 1 replies
  • 0 likes
  • Login
  • 1177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero vincular mi spotify a facebook

al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrarla para poder enlazar la nueva, como puedo solucion...

  • Newbie
  • al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrar...
  • Ernestofdezmartin10
  • Visitor
  • 10056 Views
  • 2 replies
  • 0 likes
  • 10056 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists not syncing to Roku

: All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.

  • Regular
  • : All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.
  • AlejaR
  • Moderator
  • 2095 Views
  • 14 replies
  • 6 likes
  • Account
    Premium
  • 2095 Views
  • 14 replies
  • 6 likes

Superuser Contribution Unificar cuentas

Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de facebook) y quisiera conservar las listas de reproducci...

  • Newbie
  • Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de face...
  • Dian
  • Spotify Legend
  • 7911 Views
  • 3 replies
  • 0 likes
  • 7911 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium; don't want free trial

A few months ago my daughter signed up for the free trial of the premium account using my credit card. I've decided to get a family premium plan as a gift for the family. I created a Spotify account, tried to sign up for the family premium plan, and ...

  • Casual Listener
  • A few months ago my daughter signed up for the free trial of the premium account using my credit card.  I've decided to get a family premium plan as a gift for the family.  I created a Spot...
  • Phil78454854154
  • Casual Listener
  • 11812 Views
  • 15 replies
  • 0 likes
  • Account
    Free
    Premium
  • 11812 Views
  • 15 replies
  • 0 likes

Why I am being charged $1.32 tax when sales tax is $.70?

premium/us/iOS/iPhone 12 pro Tax rate is 7% where I live, $9.99+ $.70 equals $10.**bleep**, not $11.32. It doesn’t say taxes and fees. It says taxes, please explain.

  • Visitor
  •   premium/us/iOS/iPhone 12 pro       Tax rate is 7% where I live, $9.99+ $.70 equals $10.**bleep**, not $11.32.  It doesn’t say taxes and fees. It says taxes, please exp...
  • Jose_M
  • Spotify Star
  • 732 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 732 Views
  • 1 replies
  • 0 likes