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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • andrewhahalee
  • Newbie
  • 250429 Views
  • 448 replies
  • 29 likes
  • Account
    Free
  • 250429 Views
  • 448 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12797 Views
  • 6 replies
  • 11 likes
  • Security
  • 12797 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527668 Views
  • 989 replies
  • 113 likes
  • Account
  • 527668 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127788 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127788 Views
  • 74 replies
  • 12 likes

I dont know my username and mailadress

Hello, i made a account on 20-06-2017(Netherlands) when it was 3 months for 1,- euro. I was logged out of my device and i want to get back on my account but suddenly i dont anymore what my username and emaill adress was. I think the username was: Ric...

  • Visitor
  • Hello,   i made a account on 20-06-2017(Netherlands) when it was 3 months for 1,- euro. I was logged out of my device and i want to get back on my account but suddenly i dont anymore what my u...
  • user-removed
  • Not applicable
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 248 Views
  • 2 replies
  • 0 likes

Cant log in!

I had a german acoount since i was living in germany. Recently I made a new Taiwanese account since I can join the family plan with my family there. Afterwards somehow i cant log in to my old german one but it is still charging me! I dont know what i...

  • Newbie
  • I had a german acoount since i was living in germany. Recently I made a new Taiwanese account since I can join the family plan with my family there. Afterwards somehow i cant log in to my old german ...
  • 159 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 159 Views
  • 0 replies
  • 0 likes

Taiwan Policy for phones?

Hi,I recently moved to Taiwan to study for one year. I updated my profile but when I try listen to music from my phone, the app says that the songs I want to listen to are not available or it a premium feature, but actually I'm just trying to play sh...

  • Newbie
  • Hi, I recently moved to Taiwan to study for one year. I updated my profile but when I try listen to music from my phone, the app says that the songs I want to listen to are not available or it a pre...
  • SpotCreated
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! I forgot username and password to my premium account

A couple months back I had a username I created but I created my Spotify account really quickly so i put random letters and email address. I reseted my phone and lost my Spotify premium account. It was a stupid decision honestly, I continue being cha...

  • Casual Listener
  • A couple months back I had a username I created but I created my Spotify account really quickly so i put random letters and email address. I reseted my phone and lost my Spotify premium account. It w...
  • user-removed
  • Not applicable
  • 15508 Views
  • 13 replies
  • 6 likes
  • Account
  • 15508 Views
  • 13 replies
  • 6 likes

Email does not change?

Hi, I would like to ask about my account which log in with my facebook but then i changed the email address in facebook but in the spotify still be the old email. Can i fix it?

  • Casual Listener
  • Hi, I would like to ask about my account which log in with my facebook but then i changed the email address in facebook but in the spotify still be the old email. Can i fix it?
  • Maxim
  • Spotify Star
  • 342 Views
  • 5 replies
  • 0 likes
  • 342 Views
  • 5 replies
  • 0 likes

Cannot Upgrade Through Mobile Phone Carrier

Hi there, I've been using Spotify for almost a year and have been updating my monthly subscriptions using mobile phone credits. However, I couldn't renew my subscription this month because after entering my mobile phone carrier and number I don't get...

  • Newbie
  • Hi there,   I've been using Spotify for almost a year and have been updating my monthly subscriptions using mobile phone credits. However, I couldn't renew my subscription this month because&n...
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Wrong family for premium subscription

So I'm supposed to be in a spotify family subscription. I was "kicked" out, but the head didn't kick me out. This happened to another member too. We have a total of 5 people in the subscription. The head of this subscription resent me the invitation,...

  • Visitor
  • So I'm supposed to be in a spotify family subscription.  I was "kicked" out, but the head didn't kick me out. This happened to another member too. We have a total of 5 people in the subscriptio...
  • SpotCreated
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

I CAN'T LOG IN AND AM ABOUT TO CANCEL MY PREMIUM MEMBERSHIP

I'm so fed up. I can see my real account, (the one I am posting on is not mine,) from other spotify accounts, and know it exists with the correct username. I have been premium for about a year and have had problems before. Quite frankly I'm fed up wi...

  • Casual Listener
  • I'm so fed up. I can see my real account, (the one I am posting on is not mine,) from other spotify accounts, and know it exists with the correct username. I have been premium for about a year and ha...
  • user-removed
  • Not applicable
  • 712 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 712 Views
  • 7 replies
  • 0 likes

My Spotify Username is changed into random numbers

After reactivating my facebook, I connected to Spotify again using my facebook login. However, it doesn't display my name and profile picture but with random digits instead: 1274462219. Any solution on how can I get my username back?

  • Casual Listener
  • After reactivating my facebook, I connected to Spotify again using my facebook login. However, it doesn't display my name and profile picture but with random digits instead: 1274462219. Any solution ...
  • Squa-T
  • Casual Listener
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Singer Unavaible

I would like to know why all songs from a very famous Brazilian Drang Queen called Pabllo Vittar isn't avaiable for my account here in Australia? I've been living here for 6 months and at the beginning I could here perfect, but now all songs are unav...

  • Casual Listener
  • I would like to know why all songs from a very famous Brazilian Drang Queen called Pabllo Vittar isn't avaiable for my account here in Australia? I've been living here for 6 months and at the beginni...
  • user-removed
  • Not applicable
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Não consigo alterar meu país

Já tentei ir em assinatura, alterar dados de pagamento, cadastrar cartão do Brasil e não altera meu país. Continua o México. Como posso alterar meu país? Em 5 dias vou perder minha conta Premium se não fizer isso.

  • Newbie
  • Já tentei ir em assinatura, alterar dados de pagamento, cadastrar cartão do Brasil e não altera meu país. Continua o México. Como posso alterar meu país? Em 5 dias vou perder minha conta Premium se n...
  • 612 Views
  • 0 replies
  • 0 likes
  • 612 Views
  • 0 replies
  • 0 likes

Problemas de cargo en banco

Me están cobrando dinero en mi cuenta de banco por una cuenta premium familiar que yo no hice y tampoco sé quién es el dueño de esa cuenta que me está cargando y quisiera cancelarla.

  • Newbie
  • Me están cobrando dinero en mi cuenta de banco por una cuenta premium familiar que yo no hice y tampoco sé quién es el dueño  de esa cuenta que me está cargando y quisiera cancelarla. 
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Minha assinatura sumiu

Entrei no Spotify pelo Facebook. Sou assinante premium. Mas ao deslogar e logar novamente minha assinatura sumiu! Voltei a assinatura de graca. E agora? Cadê minha assinatura?

  • Newbie
  • Entrei no Spotify pelo Facebook. Sou assinante premium. Mas ao deslogar e logar novamente minha assinatura sumiu! Voltei a assinatura de graca. E agora? Cadê minha assinatura?
  • Kayancs
  • Newbie
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

Double charged every month since 2015

Hi, I've just realized that I've been getting double charged for my Spotify Premium account ever since June 2015 (totaling 28 months). I've paid 99 SEK for my account directly to Spotify every month (except for the month of October 2015 when I wasn't...

  • Newbie
  • Hi,   I've just realized that I've been getting double charged for my Spotify Premium account ever since June 2015 (totaling 28 months). I've paid 99 SEK for my account directly to Spotify eve...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Normal Premium to Student Premium

Greetings, I currently am subscribed to a "normal" Premium account. I'm currently a student at Auburn University (War Eagle) and have heard that I could pay a lesser fee each month for my premium account. I don't want to lose all of my playlists or d...

  • Casual Listener
  • Greetings,   I currently am subscribed to a "normal" Premium account. I'm currently a student at Auburn University (War Eagle) and have heard that I could pay a lesser fee each month for my pr...
  • user-removed
  • Not applicable
  • 637 Views
  • 4 replies
  • 0 likes
  • 637 Views
  • 4 replies
  • 0 likes

Can't activate Premium

Alrighty: i'm stuck in a Pay-Pal autorisation loop. I deleted my Facebook Account (Completely!) my Spotify Account was creatred with. So i created a new account that is made with my E-Mail and not with Facebook. I think Spotify won't autorise my Pay-...

  • Newbie
  • Alrighty: i'm stuck in a Pay-Pal autorisation loop. I deleted my Facebook Account (Completely!) my Spotify Account was creatred with. So i created a new account that is made with my E-Mail and not wi...
  • macjstry7
  • Regular
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Disabled account

So I recently got out of a relationship with my X Girlfriend and we were splitting a Spotify family plan between the 2 of us, we put her debit card info on my account since I already had a spotify account for the last year or so and I didn't want to ...

  • Casual Listener
  • So I recently got out of a relationship with my X Girlfriend and we were splitting a Spotify family plan between the 2 of us, we put her debit card info on my account since I already had a spotify ac...
  • osornios
  • Spotify Star
  • 566 Views
  • 3 replies
  • 0 likes
  • Account
  • 566 Views
  • 3 replies
  • 0 likes

How to take over the page of my band that has been created from others/automatically

Hi,the page of the band already exists, we don't know if the label who has got the royalties of old albums made that account or it's been created automatically.Now we need to login to upload next releases. How can we solve that problem?Thanks a lot!

  • Newbie
  • Hi, the page of the band already exists, we don't know if the label who has got the royalties of old albums made that account or it's been created automatically. Now we need to login ...
  • 148 Views
  • 0 replies
  • 0 likes
  • Account
  • 148 Views
  • 0 replies
  • 0 likes

I can't log back in

I got logged out this morning and when I went to log back in, I couldn't. I tried to reset my password and it said my account name didn't even exist, even though I logged into my other Spotify profile and used a playlist MADE BY THE OTHER ACCOUNT. My...

  • Casual Listener
  • I got logged out this morning and when I went to log back in, I couldn't. I tried to reset my password and it said my account name didn't even exist, even though I logged into my other Spotify profil...
  • osornios
  • Spotify Star
  • 333 Views
  • 4 replies
  • 0 likes
  • Login
  • 333 Views
  • 4 replies
  • 0 likes