Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
286951 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540067 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129585 Views
74 replies
12 likes
Dear reader,There are other people on my spotify acount. I have spotify sync with facebook. And every time I ask for a mail to change my password, I get a mail with a link. When I open the link spotify say there went something wrong.I hope we can fix...
Dear reader, There are other people on my spotify acount. I have spotify sync with facebook. And every time I ask for a mail to change my password, I get a mail with a link. When I open the link spo...
Not applicable
177 Views
1 replies
0 likes
Hi, I've got a problem, my artist name is Aendlex, I've got a spotify page with two albums, today came out my third digital album but spotify created another page of Aendlex, so now there are two Aendlex pages (one page with two albums and the other ...
Hi, I've got a problem, my artist name is Aendlex, I've got a spotify page with two albums, today came out my third digital album but spotify created another page of Aendlex, so now there are two Aen...
290 Views
0 replies
2 likes
i love music....................!
i love music....................!
139 Views
0 replies
0 likes
hello friends i am new music loverhello friends i am new music lover
hello friends i am new music lover hello friends i am new music lover
138 Views
0 replies
0 likes
Hi there,I have an account on Spotify and i am an artist as well. I do upload my music through tunecore and from there it goes to all media outlets but i want to have one account only. how can i merge or update from a regular customer to artist/accou...
Hi there, I have an account on Spotify and i am an artist as well. I do upload my music through tunecore and from there it goes to all media outlets but i want to have one account only. how can i me...
156 Views
0 replies
0 likes
I noticed today that someone has been using my account. My playlists are deleted and my history is full of music I am no familiar with. In addition to all of this, I received an email from Spotify this morning about resetting my password, but the ema...
I noticed today that someone has been using my account. My playlists are deleted and my history is full of music I am no familiar with. In addition to all of this, I received an email from Spoti...
Casual Listener
1362 Views
2 replies
0 likes
Hi! Whenever I get an e-mail notifiction from Spotify, this comes in French. This week, my Discover Weekly playlist and description was changed to French. Everything else on the Android app as well as the desktop app is set in English. Everything is ...
Hi! Whenever I get an e-mail notifiction from Spotify, this comes in French. This week, my Discover Weekly playlist and description was changed to French. Everything else on the And...
Newbie
2282 Views
4 replies
0 likes
Hello Everyone,I'm having a Problem,I have recently made an Account on Spotify, and it was Perfectly, until i logged out, i thought after 5 minutes, lets try to login (its kinda early in my place, 07:17Am) to look if i still remember knew the Usernam...
Hello Everyone, I'm having a Problem, I have recently made an Account on Spotify, and it was Perfectly, until i logged out, i thought after 5 minutes, lets try to login (its kinda early in my place...
Casual Listener
490 Views
2 replies
0 likes
How does it open a business account?Is it this the correct page?https://www.spotify.com/it/signup/
How does it open a business account? Is it this the correct page? https://www.spotify.com/it/signup/
Spotify Star
436 Views
1 replies
0 likes
Hello,I used Spotify with a German credit card without problems for a few months. I live and study in Austria and getting Premium 50% off (student discount) requires me to have an Austrian credit card, so I applied for one, got one and tried to add i...
Hello, I used Spotify with a German credit card without problems for a few months. I live and study in Austria and getting Premium 50% off (student discount) requires me to have an Austrian credit c...
Spotify Star
346 Views
1 replies
0 likes
Hi. I am a premium user and I have an onkyo wifi reciever with an android app. I can not log in via this app. I have a device username but when i log in to spotify to recieve an password I get an email with a link to set new password but when i click...
Hi. I am a premium user and I have an onkyo wifi reciever with an android app. I can not log in via this app. I have a device username but when i log in to spotify to recieve an password I g...
292 Views
0 replies
1 likes
Dear musiclovers, I go to China at septebre 12th. I am there till Februari 2013. Is it possible to enjoy my spotify music there? Is it possible to have the same options and music as when i'm here in the Netherlands? I hope you can help me.
Dear musiclovers, I go to China at septebre 12th. I am there till Februari 2013. Is it possible to enjoy my spotify music there? Is it possible to have the same options a...
Newbie
23504 Views
15 replies
0 likes
Hello, i made a account on 20-06-2017(Netherlands) when it was 3 months for 1,- euro. I was logged out of my device and i want to get back on my account but suddenly i dont anymore what my username and emaill adress was. I think the username was: Ric...
Hello, i made a account on 20-06-2017(Netherlands) when it was 3 months for 1,- euro. I was logged out of my device and i want to get back on my account but suddenly i dont anymore what my u...
Not applicable
255 Views
2 replies
0 likes
I had a german acoount since i was living in germany. Recently I made a new Taiwanese account since I can join the family plan with my family there. Afterwards somehow i cant log in to my old german one but it is still charging me! I dont know what i...
I had a german acoount since i was living in germany. Recently I made a new Taiwanese account since I can join the family plan with my family there. Afterwards somehow i cant log in to my old german ...
165 Views
0 replies
0 likes
Please can you get in touch asap my email is ebodders@yahoo.co.uk
Please can you get in touch asap my email is ebodders@yahoo.co.uk
Roadie
187 Views
1 replies
0 likes
Hi,I recently moved to Taiwan to study for one year. I updated my profile but when I try listen to music from my phone, the app says that the songs I want to listen to are not available or it a premium feature, but actually I'm just trying to play sh...
Hi, I recently moved to Taiwan to study for one year. I updated my profile but when I try listen to music from my phone, the app says that the songs I want to listen to are not available or it a pre...
Roadie
272 Views
1 replies
0 likes
A couple months back I had a username I created but I created my Spotify account really quickly so i put random letters and email address. I reseted my phone and lost my Spotify premium account. It was a stupid decision honestly, I continue being cha...
A couple months back I had a username I created but I created my Spotify account really quickly so i put random letters and email address. I reseted my phone and lost my Spotify premium account. It w...
Not applicable
15564 Views
13 replies
6 likes
Hi, I would like to ask about my account which log in with my facebook but then i changed the email address in facebook but in the spotify still be the old email. Can i fix it?
Hi, I would like to ask about my account which log in with my facebook but then i changed the email address in facebook but in the spotify still be the old email. Can i fix it?
Spotify Star
342 Views
5 replies
0 likes
Hi there, I've been using Spotify for almost a year and have been updating my monthly subscriptions using mobile phone credits. However, I couldn't renew my subscription this month because after entering my mobile phone carrier and number I don't get...
Hi there, I've been using Spotify for almost a year and have been updating my monthly subscriptions using mobile phone credits. However, I couldn't renew my subscription this month because&n...
Not applicable
216 Views
1 replies
0 likes
