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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83462 Views

29 replies

0 likes

  • 83462 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104586 Views

10 replies

3 likes

Account
Login
  • 104586 Views
  • 10 replies
  • 3 likes

Help

@Peter wrote: Added, thanks for the feedback! I did not know that was possible! Peter Hi..somebody is subscribing under my account name via my credit card number .i want to cancel my credit card but the bank advised me to unsubscribe first from spoti...

Visitor

@Peter wrote: Added, thanks for the feedback! I did not know that was possible! 🙂    Peter  Hi..somebody is subscribing under my account name via my credit card nu...

osornios

Spotify Star

242 Views

1 replies

0 likes

Account
Premium
Security
  • 242 Views
  • 1 replies
  • 0 likes

My song was placed on the WRONG artist profile page

Hello, my name is JURO. My song "Juro - Cardi B" was released via my distribution company however the song was placed on the wrong artist page - who has the same name as mine. This is my url link to my Spotify artist page: https://open.spotify.com/ar...

Casual Listener

Hello, my name is JURO.    My song "Juro - Cardi B" was released via my distribution company however the song was placed on the wrong artist page - who has the same name as mine.  &...

osornios

Spotify Star

451 Views

3 replies

0 likes

  • 451 Views
  • 3 replies
  • 0 likes

Premium isnt working

Hi,I pay for the premium service each month. Since this morning my account will not let me use the premium service on a y of my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have pai...

Casual Listener

Hi, I pay for the premium service each month. Since this morning my account will not let me use the premium service on a y of my devices. I have logged out and back in again using both my email and ...

feelikeastrangr

Community Legend

623 Views

5 replies

0 likes

  • 623 Views
  • 5 replies
  • 0 likes

Live chat link?

I was having a live chat last night withj Spotify help staff but now cant find the link to start that chat again with the case number he gave me, how do i start live chatting again? thank you

Newbie

I was having a live chat last night withj Spotify help staff but now cant find the link to start that chat again with the case number he gave me, how do i start live chatting again? thank you

Bittencourt

Spotify Star

5452 Views

19 replies

0 likes

Account
Login
  • 5452 Views
  • 19 replies
  • 0 likes

GDFGDFGDF

GDFGDFGDFGDFGDFGDFGDFGDFGD

Casual Listener

GDFGDFGDFGDFGDFGDFGDFGDFGD

659 Views

0 replies

0 likes

  • 659 Views
  • 0 replies
  • 0 likes

Limited Artist's Pick Search Options

Hey there. I'm trying to add a playlist I created from my artist account as the featured artist's pick at the top of our page. For some reason, when I search (from my artists.spotify.com account) for my playlist, it won't come up. The playlist has be...

Newbie

Hey there. I'm trying to add a playlist I created from my artist account as the featured artist's pick at the top of our page. For some reason, when I search (from my artists.spotify.com account) for...

206 Views

0 replies

0 likes

Other
  • 206 Views
  • 0 replies
  • 0 likes

Suspended account with undo reason

These spotify folks have left me with a terrible taste in my mouth......I subscribed to the premium package for 3 months I've had to pay over draft fees. I've canceled my subscription 3 times. I finally got pissed and disputed the chargs and they got...

Newbie

These spotify folks have left me with a terrible taste in my mouth......I subscribed to the premium package for 3 months I've had to pay over draft fees. I've canceled my subscription 3 times. I fina...

199 Views

0 replies

0 likes

Free
Premium
  • 199 Views
  • 0 replies
  • 0 likes

confirming my adress

hey. Spotify sent me an email and asked for confirming my adress. Where can i do this?

Newbie

hey. Spotify sent me an email and asked for confirming my adress. Where can i do this?

Joehizal

Newbie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

unable to update my country

I've been living abroad for the past few years and am trying to change my country (from my new country of residence) but the drop down menu doesn't have any other options but the country I have originally set. How can I change this and update my loca...

Newbie

I've been living abroad for the past few years and am trying to change my country (from my new country of residence) but the drop down menu doesn't have any other options but the country I have origi...

180 Views

0 replies

0 likes

Account
  • 180 Views
  • 0 replies
  • 0 likes

Premium

Hello guys i bought a spotify gift card. I activated it on the website and i got an message that i have now 1 month of spotify premium but now 3 hours later i did not have premium on my phone or my pc i havn't premium anyware. I throwed the gift card...

Newbie

Hello guys i bought a spotify gift card. I activated it on the website and i got an message that i have now 1 month of spotify premium but now 3 hours later i did not have premium on my phone or my p...

172 Views

0 replies

0 likes

Account
  • 172 Views
  • 0 replies
  • 0 likes

My Spotify account was hacked and I can't contact support :(

This morning I received an email saying: We've updated your email addressHello, Spotify here.We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: XXXXXXXXXXXIt's now: XXXXXXXXX...

Casual Listener

This morning I received an email saying:    We've updated your email address Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed ...

SaraiSound

Roadie

702 Views

1 replies

1 likes

Account
  • 702 Views
  • 1 replies
  • 1 likes

Account hacked

Good morning, I received an email this morning from Spotify notifying me that I changed my email account but I don't. I never changed any account information in the past days or weeks. What happened and what's next. Right now I can't log in my accoun...

Newbie

Good morning,   I received an email this morning from Spotify notifying me that I changed my email account but I don't.   I never changed any account information in the past days o...

Tom

Community Legend

479 Views

5 replies

0 likes

  • 479 Views
  • 5 replies
  • 0 likes

Account hacked, please help!

Hi! I've reported this to Spotify but haven't gotten an answer. Someone's using my account and has locked me out of it. I've managed to cancel my creditcard but still. Could someone please help me get my account back in order?I've had it for years no...

Visitor

Hi!   I've reported this to Spotify but haven't gotten an answer. Someone's using my account and has locked me out of it. I've managed to cancel my creditcard but still. Could someone please h...

Tom

Community Legend

380 Views

2 replies

0 likes

Account
Login
Other
  • 380 Views
  • 2 replies
  • 0 likes

Is it possible to transfer my playlists between 2 accounts ?

Hello,For the moment I have a Spotify account created with Facebook.The email adress does not exists anymoreI tried to change the email of my facebook account but it does not work (problems with receiving a confirmation email).In order to change the ...

Casual Listener

Hello, For the moment I have a Spotify account created with Facebook. The email adress does not exists anymore I tried to change the email of my facebook account but it does not work (problems wit...

200 Views

0 replies

0 likes

Account
  • 200 Views
  • 0 replies
  • 0 likes

Cancel Subcription

I have one account that I have forgotten both email and password to but want to cancel it. All i know is the username which is Asdhd. What can I do?

Casual Listener

I have one account that I have forgotten both email and password to but want to cancel it. All i know is the username which is Asdhd. What can I do?

Tom

Community Legend

503 Views

3 replies

0 likes

Account
Free
Subscription
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account is being used somewhere else

I logged in to my friends SONOS using my spotify, now i cant sign him out. I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused.How can i solve this? Since changing the password and logging everyone out...

Casual Listener

I logged in to my friends SONOS using my spotify, now i cant sign him out.   I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused. How can i so...

helpmelogout

Newbie

702 Views

4 replies

1 likes

Account
Security
  • 702 Views
  • 4 replies
  • 1 likes

Account stolen...

So how is it even possible to change an accounts email by not verifying the actual email?Why would anyone with any kind of security thinking even make that possible?I’m certain that my email was not breached. So today I just noticed my Spotify email ...

Newbie

So how is it even possible to change an accounts email by not verifying the actual email? Why would anyone with any kind of security thinking even make that possible? I’m certain that my email was ...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

I have two Spotify accounts

I have two Spotify accounts, because Spotify are billing me two times in one month. I have family Spotify and other account. I can't sing in this other Spotify account, so I could end it. How can I use only family Spotify?

Casual Listener

I have two Spotify accounts, because Spotify are billing me two times in one month. I have family Spotify and other account. I can't sing in this other Spotify account, so I could end it. How can I u...

Tom

Community Legend

399 Views

3 replies

0 likes

  • 399 Views
  • 3 replies
  • 0 likes

I can't change the country in my account.

So when I went to the U.S I decided to download Spotify into my computer and make an account, I made an account and everything was fine and I came back to my homeland and everything was still fine for like a week and a half and then I got locked out ...

Casual Listener

So when I went to the U.S I decided to download Spotify into my computer and make an account, I made an account and everything was fine and I came back to my homeland and everything was still fine fo...

Tom

Community Legend

715 Views

5 replies

0 likes

  • 715 Views
  • 5 replies
  • 0 likes