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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421139 Views
  • 965 replies
  • 108 likes
  • Account
  • 421139 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186395 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186395 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103431 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103431 Views
  • 69 replies
  • 10 likes

Superuser Contribution Hijacked Account

My account has been hijacked ( Email and password been changed)how do I reset that?Filling out the contact form only sends an email to the hijacker.

  • Newbie
  • My account has been hijacked ( Email and password been changed) how do I reset that? Filling out the contact form only sends an email to the hijacker.
  • RodrigoPalma
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRANSFERIR PLAYLIST PARA NOVA CONTA

Boa tarde! Gostaria de solicitar que as playlist da conta (editado) sejam transferidas para a nova conta: (editado)

  • Newbie
  • Boa tarde! Gostaria de solicitar que as playlist da conta (editado) sejam transferidas para a nova conta: (editado)
  • RodrigoPalma
  • Roadie
  • 1367 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minha conta

Eu criei uma conta e cadastrei o premium em débito automático, meu celular teve que ser formatado e agora eu não lembro meu login porque eu inventei na hora que fiz a conta, e agora eu não consigo acessar já tentei de tudo, como é que faço pra recupe...

  • Newbie
  • Eu criei uma conta e cadastrei o premium em débito automático, meu celular teve que ser formatado e agora eu não lembro meu login porque eu inventei na hora que fiz a conta, e agora eu não consigo ac...
  • RodrigoPalma
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mismo resultado

  • Newbie
  • No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mism...
  • afchadi
  • Casual Listener
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Problems with Facebook login

I have a premium subscription through Facebook which I use with the student discount. I recently got a new phone (IOS) and i've been having problems logging in through facebook, being given the 404 error for about a week or so. I've tried to set up a...

  • Casual Listener
  • I have a premium subscription through Facebook which I use with the student discount. I recently got a new phone (IOS) and i've been having problems logging in through facebook, being given the 404 e...
  • mandiyal
  • Regular
  • 399 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 399 Views
  • 3 replies
  • 0 likes

I Can't log into premium account on my computer.

My Spotify Premium account works perfectly fine on my phone, but when I try to log in on my mac, I get a white screen that says "Logging in to Spotify", and it sits there for an eternity. How do I fix this? P.S. I've been using Spotify on my mac way ...

  • Newbie
  • My Spotify Premium account works perfectly fine on my phone, but when I try to log in on my mac, I get a white screen that says "Logging in to Spotify", and it sits there for an eternity. How do I fi...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Changing internet from Bredbandsbolaget

ince we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provider ( the payment is managed thru them) and the account login has...

  • Newbie
  • ince we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provider ( the paym...
  • 255 Views
  • 0 replies
  • 0 likes
  • Account
  • 255 Views
  • 0 replies
  • 0 likes

Account Changes

My account indicates, "Spotify Free" yet, I am being charged $9.99 each month, what for? I am not able to change my payment card info, in "Subscriptions". How then do I update my new credit card info?

  • Newbie
  • My account indicates, "Spotify Free" yet, I am being charged $9.99 each month, what for?  I am not able to change my payment card info, in "Subscriptions".  How then do I update my new cred...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

No puedo ingresar desde mi móvil por configuración offline

Hola, buenos días, quiero ingresar a mí cuenta de Spotify desde mi cel, y me sale la pantalla que el modo actual de mi cuenta está offline, que debo conectarme a internet. Tengo los datos y la cuenta web activados pero no puedo cambiar la configuraci...

  • Newbie
  • Hola, buenos días, quiero ingresar a mí cuenta de Spotify desde mi cel, y me sale la pantalla que el modo actual de mi cuenta está offline, que debo conectarme a internet. Tengo los datos y la cuenta...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Solved!! account created with facebook

hi i created my account with facebook but i want to quit facebookhow can i migrate my account from facebook to my mail?

  • Casual Listener
  • hi i created my account with facebook but i want to quit facebook how can i migrate my account from facebook to my mail?
  • dowan
  • Casual Listener
  • 2061 Views
  • 2 replies
  • 0 likes
  • 2061 Views
  • 2 replies
  • 0 likes

Stopping payments on another person's account

How can I get my card information taken off another person's account? I do not want to keep paying for this person's account but they refuse to stop the payments and I need the payments to stop asap.

  • Newbie
  • How can I get my card information taken off another person's account? I do not want to keep paying for this person's account but they refuse to stop the payments and I need the payments to stop asap.
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription

I wanted to cancel a premium subscription, but I did miss it. What to do to get the money back?

  • Newbie
  • I wanted to cancel a premium subscription, but I did miss it. What to do to get the money back?
  • Lee
  • Spotify
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

Premium family does not work. Other members of the family are on use while mine is not? Wy???

  • Visitor
  • Premium family does not work. Other members of the family are on use while mine is not? Wy???
  • Lee
  • Spotify
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Account not reachable/disappeared

Please can someone help me. I think my acount has ben hacked. last week I kept getting kicked out of my spotify account. I could see that someone else was using it, but could find out who. When I went onto spotify later the week... all my music playl...

  • Visitor
  • Please can someone help me. I think my acount has ben hacked. last week I kept getting kicked out of my spotify account. I could see that someone else was using it, but could find out who. When I wen...
  • user-removed
  • Not applicable
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! i can't generate password for spotify

Usually i make login to spotify through Facebook.Yesterday i have made spotify premium, but it was impossible to generate a password to be used for my ethernet media player.The web interface always gave me the same message:Sorry, but your email addre...

  • Newbie
  • Usually i make login to spotify through Facebook. Yesterday i have made spotify premium, but it was impossible to generate a password to be used for my ethernet media player. The web interface alwa...
  • user-removed
  • Not applicable
  • 436 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
    Subscription
  • 436 Views
  • 1 replies
  • 0 likes

Help

I've upgraded my phone and cannot log into Spotify, it is saying my e mail and password are in correct but when I try and rest my password it is saying my e mail address is not registered with an account?

  • Newbie
  • I've upgraded my phone and cannot log into Spotify, it is saying my e mail and password are in correct but when I try and rest my password it is saying my e mail address is not registered with an acc...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Please Give me my money back

I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up. Please cancel my account and give me my money back. And seriously, get a phone number. I just want to speak to somebody....

  • Newbie
  • I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up.   Please cancel my account and give me my money back. &nb...
  • hakunamatata2
  • Newbie
  • 2815 Views
  • 10 replies
  • 4 likes
  • 2815 Views
  • 10 replies
  • 4 likes

Family Andress

Hello everybody!I'm having a problem adding family members to my account.I already sent the email inviting, however, when they will create the account the address does not match with mine.The problem is that I do not remember which address I register...

  • Newbie
  • Hello everybody! I'm having a problem adding family members to my account. I already sent the email inviting, however, when they will create the account the address does not match with mine. The p...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 129 Views
  • 0 replies
  • 0 likes

Probleem with logging in.

My sisters account shows up when I log in with my Facebook account.

  • Visitor
  • My sisters account shows up when I log in with my Facebook account.
  • 128 Views
  • 0 replies
  • 0 likes
  • Login
  • 128 Views
  • 0 replies
  • 0 likes

Premium for Family - Problem with one account

I have paid for the service Premium for Family. We have three accounts. Two of them work perfectly, while the other one does everything that the premium account lets you, except skipping more than 6 times.

  • Newbie
  • I have paid for the service Premium for Family. We have three accounts. Two of them work perfectly, while the other one does everything that the premium account lets you, except skipping more than 6 ...
  • 112 Views
  • 0 replies
  • 0 likes
  • Premium
  • 112 Views
  • 0 replies
  • 0 likes