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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84334 Views

9 replies

2 likes

Account
Login
  • 84334 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660775 Views

13 replies

4 likes

Account
  • 660775 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742446 Views

18 replies

29 likes

  • 742446 Views
  • 18 replies
  • 29 likes

Follower count not showing up on my account

PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showing that they have 0 followers when I know that they have followers (myself included). Searched ...

Visitor

  Plan Premium Country   Device iPhone 11 Operating System iOS 16   My Question or Issue  A musician I know recently uploaded songs of theirs to Spotify and it's showin...

Maxim

Spotify Star

601 Views

3 replies

0 likes

Account
Other
  • 601 Views
  • 3 replies
  • 0 likes

Solved!! Spotify asks me to change to Premium, but I want to stay with my free plan.

I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I changed my country to my new country of residence. I t...

Casual Listener

I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I cha...

Maxim

Spotify Star

671 Views

3 replies

0 likes

  • 671 Views
  • 3 replies
  • 0 likes

Remove family member from closed account

PlanPremium FamilyCountryAustralia My Question or IssueI recently shut down family account as the manager and join Duo account my wife setup. My brother who was on the family account can't seem to setup his own subscription as he is still connected t...

Visitor

    Plan Premium Family Country Australia     My Question or Issue I recently shut down family account as the manager and join Duo account my wife setup. My brother who w...

Maxim

Spotify Star

238 Views

1 replies

0 likes

Account
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Change primary accout to an old alredy registerd email

Hello!I have creatad an old spotify accout on my main mail that is not used.And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and want to change the email too the old one above, but i cant...

Casual Listener

Hello! I have creatad an old spotify accout on my main mail that is not used. And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and...

Maxim

Spotify Star

464 Views

3 replies

0 likes

Account
  • 464 Views
  • 3 replies
  • 0 likes

closing an account, the page has been stuck for a while.

I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I delete my account?

Visitor

I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I ...

Maxim

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Being billed $17/mo and can't cancel!!

My credit card is being billed $17 per month by Spootify but neither my wife nor I have a Premium Spotify account! Both accounts show as "Free". There is NOBODY at Spotify to reach out to for canceling this charge that I CANNOT FIND anywhere on our a...

Casual Listener

My credit card is being billed $17 per month by Spootify but neither my wife nor I have a Premium Spotify account!  Both accounts show as "Free". There is NOBODY at Spotify to reach out to for c...

Bilked

Casual Listener

622 Views

2 replies

0 likes

Account
  • 622 Views
  • 2 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

Casual Listener

Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...

kyoussef

Casual Listener

21982 Views

7 replies

0 likes

Account
  • 21982 Views
  • 7 replies
  • 0 likes

Solved!! Songs I had in my playlists are now grey out and say "No longer available"!

PlanPremiumCountry Device(iPhone 8 plus and PC)Operating System(iOS 16.6 and Windows 10) My Question or IssueThe last 20 days songs have started being unavailable in my playlists. Initially was one song only and now they increase.They appear as grey ...

Casual Listener

Plan Premium Country   Device (iPhone 8 plus and PC) Operating System (iOS 16.6 and Windows 10)   My Question or Issue The last 20 days songs have started being unavailable in my ...

Maxim

Spotify Star

996 Views

3 replies

0 likes

Other
Premium
  • 996 Views
  • 3 replies
  • 0 likes

I've moved to a different country. How do I update my country?

After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in another country. So how can I update my country so that I...

Visitor

After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in anothe...

Maxim

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to login into my account but it says that something went wrong

I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it

Visitor

I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it

Lyubka

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Account not found

PlanDuoCountryUSDevice(iPhone 12pro) My Question or Issue:When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts under duo. One account will not let me sign in, when I search the username to res...

Casual Listener

  Plan Duo Country US Device (iPhone 12pro)   My Question or Issue: When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts u...

Maxim

Spotify Star

271 Views

1 replies

0 likes

Account
Login
  • 271 Views
  • 1 replies
  • 0 likes

Can't find my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi Im trying to get DUO and having trouble

my son orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I want to put in my payment to get this please adviseThank you**bleep** C...

Visitor

  my son  orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I w...

Eni

Moderator

260 Views

1 replies

0 likes

Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Duo Account Won't let us listen on separate devices

So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!

Visitor

So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!  

Maxim

Spotify Star

451 Views

1 replies

0 likes

Account
Premium
  • 451 Views
  • 1 replies
  • 0 likes

How to?

PlanFree/PremiumCountry U S A Device(iPhone 8, 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, How about an instruction manual for us newbies. I joined but have no idea how to do anything except start music playing. Please give us "ho...

Casual Listener

Plan Free/Premium Country U S A   Device (iPhone 8,  9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo,  How about an instruction manual for us newbies. I ...

Maxim

Spotify Star

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

I lost the details of another account where I just had its id.

I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please help me to get back my account, where i had all my ...

Visitor

I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please ...

Maxim

Spotify Star

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

I can't able to log with my credentials

I can't able to login to my account with my numbered usernamei forgot my credentials

Visitor

I can't able to login to my account with my numbered username i forgot my credentials

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

I'm using premium but I can't like any songs or add them to my library and I can't follow artists

I'm using premium but I can't like any songs or add them to my library and I can't follow artistsPlanPremiumCountryNigeria DeviceHuawei Y9Operating SystemAndroid 9My Question or IssueI'm using premium but I can't like any songs or add them to my libr...

Casual Listener

I'm using premium but I can't like any songs or add them to my library and I can't follow artists Plan Premium Country Nigeria  Device Huawei Y9 Operating System Android 9 My Question o...

Maxim

Spotify Star

460 Views

6 replies

0 likes

Account
  • 460 Views
  • 6 replies
  • 0 likes

AI DJ doesn't show up

PlanPremiumCountryAustraliaDeviceoppo reno 10 5g, dell laptopOperating Systemwindows 11, android My Question or IssueSpotify AI DJ doesn't show up anywhere even though I have the latest version of spotify, its available in my region and I've got prem...

Casual Listener

  Plan Premium Country Australia Device oppo reno 10 5g, dell laptop Operating System windows 11, android   My Question or Issue Spotify AI DJ doesn't show up anywhere even thoug...

Maxim

Spotify Star

1676 Views

5 replies

0 likes

Account
Other
Premium
  • 1676 Views
  • 5 replies
  • 0 likes