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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231817 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231817 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12459 Views
  • 6 replies
  • 11 likes
  • Security
  • 12459 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526574 Views
  • 987 replies
  • 113 likes
  • Account
  • 526574 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127607 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127607 Views
  • 74 replies
  • 12 likes

Can't log into my Spotify account- FB created account

I was "logged out" overnight a week ago and I've been trying to log back in this whole wee but I can't log in at all on the iPhone app. My account was Facebook created so every time I try and log in it tells me 'username/password is incorrect. Have y...

  • Newbie
  • I was "logged out" overnight a week ago and I've been trying to log back in this whole wee but I can't log in at all on the iPhone app. My account was Facebook created so every time I try and log in ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

I cant get into my account

Hi, I had an account that I accidentally logged out of and now I don't know what email I used for that account so I can't get back in it. That account is also Spotify Premium subscribed , so it will keep charging my account.... even though I'm not en...

  • Newbie
  • Hi, I had an account that I accidentally logged out of and now I don't know what email I used for that account so I can't get back in it. That account is also Spotify Premium subscribed , so it will ...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

"Email is already taken" when editing account I'm already logged into. PLEASE HELP!

I've been trying to get an Email invite for the family plan and its not working. So I go and delete my account, make a new one, (just as the FAQ's said) reset my password, try to edit my account info and it tells me that the email is already taken. I...

  • Newbie
  • I've been trying to get an Email invite for the family plan and its not working. So I go and delete my account, make a new one, (just as the FAQ's said) reset my password, try to edit my account info...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Need to change accounts on ps3

I recently got my ps3 repaired and couldn't remember my account details so I just created a new account. Now I can't link my spotify account because it says I'm already linked with the old account. How do I fix this.

  • Newbie
  • I recently got my ps3 repaired and couldn't remember my account details so I just created a new account. Now I can't link my spotify account because it says I'm already linked with the old account. H...
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 168 Views
  • 0 replies
  • 0 likes

Unknown device playing songs/making playlists on my account

Recently my account has been playing from some unknown device named 'DONNY', i have logged out of all devices and signed back in yet this device is still here, they have been making their own playlists and whilst doing so deleting some of my own. I'v...

  • Newbie
  • Recently my account has been playing from some unknown device named 'DONNY', i have logged out of all devices and signed back in yet this device is still here, they have been making their own playlis...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

My wife can't login, can't edit profile

My wife set up spotify on her phone, a year ago.Couldn't login after logging out. So we did a password reset.She received the reset instructions at the expected email address.I went to correct her profile, which is full of wrong info... and ran into ...

  • Newbie
  • My wife set up spotify on her phone, a year ago. Couldn't login after logging out. So we did a password reset. She received the reset instructions at the expected email address. I went to correct ...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 144 Views
  • 0 replies
  • 0 likes

Hacked

So early morning I was signed out of my Spotify account and checked to see if I could reset my password and turns out someone hacked into my account and changed the email address and now I can't get it back, I've sent emails to Spotify and no answer ...

  • Newbie
  • So early morning I was signed out of my Spotify account and checked to see if I could reset my password and turns out someone hacked into my account and changed the email address and now I can't get ...
  • 198 Views
  • 0 replies
  • 0 likes
  • Security
  • 198 Views
  • 0 replies
  • 0 likes

Account Hacked

Hey there, I had my email and password changed without my knowledge to a random email that I have never seen. I reached out to support and have not gotten a reply yet. I'd like to get this resolved as soon as possible as spotify is my one source of m...

  • Visitor
  • Hey there, I had my email and password changed without my knowledge to a random email that I have never seen. I reached out to support and have not gotten a reply yet. I'd like to get this resolved a...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
  • 146 Views
  • 0 replies
  • 0 likes

How do I link the original account on my Ps4?

Hi, I'm trying to get the original account I had on my Ps4 back. Before I signed in on my phone and linked them together I had a plethora of music and playlists, the second I'm linked to my phone they're all gone. Apparently I have had a Spotify acco...

  • Newbie
  • Hi, I'm trying to get the original account I had on my Ps4 back. Before I signed in on my phone and linked them together I had a plethora of music and playlists, the second I'm linked to my phone the...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Cant change profile

It wont let me change my profile settings. It has me as a canadian resident but when i go into my profile to change that in the edit settings page it wont let me. When I save it, it tells me that my email address is already taken even though the only...

  • Visitor
  • It wont let me change my profile settings. It has me as a canadian resident but when i go into my profile to change that in the edit settings page it wont let me. When I save it, it tells me that my ...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Help - Being charged for both Premium and Family subscriptions

My daughter had a premium Spotify account, I had purchased a famy account and she is now in this (I believe). We are now getting charged for both family premium, and single premium accounts. Can anyone please advise how to stop this? I only want the ...

  • Newbie
  • My daughter had a premium Spotify account, I had purchased a famy account and she is now in this (I believe). We are now getting charged for both family premium, and single premium accounts...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 140 Views
  • 0 replies
  • 0 likes

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  • Regular
  • hfhbngtrtygjutyj
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Wo gibt man seine Adresse an?

Ich weiß nicht wo man seine Addresse bei spotify angibt .

  • Casual Listener
  • Ich weiß nicht wo man seine Addresse bei spotify angibt .
  • 176 Views
  • 0 replies
  • 0 likes
  • Account
  • 176 Views
  • 0 replies
  • 0 likes

Superuser Contribution Validación de dirección Plan Familiar

Buenas noches, Tengo el siguiente problema, tengo contratado el plan familar donde esta mi hermano, mamá, papá, mi novia y yo. Mi novia al momento de activar la cuenta puso la dirección de su domicilio, a lo cual, a no ver que era la misma, la plataf...

  • Casual Listener
  • Buenas noches,   Tengo el siguiente problema, tengo contratado el plan familar donde esta mi hermano, mamá, papá, mi novia y yo. Mi novia al momento de activar la cuenta puso la dirección de s...
  • emmanuelca93
  • Newbie
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

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  • Regular
  • fdfgdf fdfgrrebs fgdfge
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

payment missed

I missed my latest premium payment and I'm just wondering when it will be taken next as I don't want to loose my premium subscription

  • Newbie
  • I missed my latest premium payment and I'm just wondering when it will be taken next as I don't want to loose my premium subscription
  • Flandora
  • Casual Listener
  • 9835 Views
  • 2 replies
  • 0 likes
  • 9835 Views
  • 2 replies
  • 0 likes

Hacked Account

This is unfortunate, but my account recently got hacked. Only half an hour or so ago since I'm posting this. I got this email, (attached). I've contacted Spotify already through email, Twitter, and now this forum to ensure help is directed ASAP, as I...

  • Newbie
  • This is unfortunate, but my account recently got hacked. Only half an hour or so ago since I'm posting this.   I got this email, (attached).   I've contacted Spotify already through ema...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Someone on my spotify. I have logged out everywhere AND changed my password and they still have acce

I get warnings that someone is using my account and they're playing music, which they are and this is not a glitch. I clicked log out everywhere and changed my password but the problem persists. HELP.

  • Newbie
  • I get warnings that someone is using my account and they're playing music, which they are and this is not a glitch. I clicked log out everywhere and changed my password but the problem persists. HELP...
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mehrere Gutscheine einlösen

Hallo, Ich habe 2 Gutschein Karten geschenkt bekommen. Eine habe ich nun eingelöst. Nun zwei Fragen hierzu: 1. Muss ich mein laufendes Spotify Premium kündigen, damit kein Geld mehr eingezogen wird? 2. Kann ich den 2. Gutschein auch schon jetzt einlö...

  • Newbie
  • Hallo,  Ich habe 2 Gutschein Karten geschenkt bekommen. Eine habe ich nun eingelöst. Nun zwei Fragen hierzu:  1. Muss ich mein laufendes Spotify Premium kündigen, damit kein Geld mehr ein...
  • FabianS_Bogota
  • Roadie
  • 5788 Views
  • 1 replies
  • 0 likes
  • 5788 Views
  • 1 replies
  • 0 likes

Seems my account is hacked?

New playslists continue to appear and old ones deleted but not by me! Also new songs are randomly appearing in my playlists I didn't put here. Help?

  • Newbie
  • New playslists continue to appear and old ones deleted but not by me! Also new songs are randomly appearing in my playlists I didn't put here. Help?
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes