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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419576 Views
  • 965 replies
  • 108 likes
  • Account
  • 419576 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185189 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185189 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103144 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103144 Views
  • 69 replies
  • 10 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

  • Casual Listener
  • I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?
  • chloem
  • Newbie
  • 58033 Views
  • 6 replies
  • 0 likes
  • 58033 Views
  • 6 replies
  • 0 likes

Your playlist/Your Library

How come i have "Your Libraray" and my family has "Your Playlist"? how can i get "Your Library" on theres? Thanks

  • Casual Listener
  • How come i have "Your Libraray" and my family has "Your Playlist"?   how can i get "Your Library" on theres?   Thanks 
  • mcnaryroger
  • Casual Listener
  • 417 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 417 Views
  • 4 replies
  • 0 likes

Cancel download

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! That`s a lot of money that I don´t want to spend this wa...

  • Newbie
  • I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! ...
  • Alex_La
  • Newbie
  • 34417 Views
  • 2 replies
  • 6 likes
  • 34417 Views
  • 2 replies
  • 6 likes

Every title i add to my playlist appears twice in my playlist

Hey community, Every title i add to my playlist appears twice in my playlist - how can i fix this? thank you

  • Regular
  • Hey community,   Every title i add to my playlist appears twice in my playlist - how can i fix this?   thank you 🙂
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 146 Views
  • 0 replies
  • 0 likes

Can't find my band

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamonds' we appear. Is there anyway to sort this problem...

  • Newbie
  • We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamon...
  • 436 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 436 Views
  • 0 replies
  • 1 likes

Login problems

Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404

  • Casual Listener
  • Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404
  • MatthewJManger
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • Login
  • 192 Views
  • 1 replies
  • 0 likes

Profile and playlists

My profile is no longer searchable by my name, and me new playlists are now not able to be seen. I havent changed any settings. When looking at my playlists, there is now no longer an option to 'Make Public' or 'Make Secret', any ideas?

  • Newbie
  • ...ake Public' or 'Make Secret', any ideas?
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Cant log in

My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel his account so I can stop getting charged. Thanks

  • Casual Listener
  • My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel h...
  • 02108744009
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
  • 189 Views
  • 1 replies
  • 0 likes

Subscription

Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this same email address, (so I don't lose my music) I h...

  • Casual Listener
  • Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this...
  • 98 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 98 Views
  • 0 replies
  • 0 likes

Username isn't what it used to be

So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has happened here? How can I change this back? I will hav...

  • Visitor
  • So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has ha...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Cant log in

I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i have tryed using the reset password but im not get...

  • Casual Listener
  • I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i...
  • Paulwilliams90
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Sonos

I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel the subscription as i cannot use it anymore, and i ...

  • Newbie
  • I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel ...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
  • 152 Views
  • 0 replies
  • 0 likes

Account Migration

Hi,Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?

  • Newbie
  • Hi, Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?
  • 337 Views
  • 0 replies
  • 0 likes
  • Account
  • 337 Views
  • 0 replies
  • 0 likes

FRUSTRATING

So I cant remember my password when I go to reset my password it asks me for my old password!! How annoying is that, I wouldnt be getting a new one if I remembered. Been going round in circles for an hour. That and trying to update my billing info. I...

  • Newbie
  • So I cant remember my password when I go to reset my password it asks me for my old password!! How annoying is that, I wouldnt be getting a new one if I remembered. Been going round in circles for an...
  • kejt_
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

unscribe from free account by partner xs4all to paying account

Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists . Please tell my ...

  • Casual Listener
  • Hello,   Because off moving abroad I unscribe my xs4all internet account with free premium spotify.   Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay ...
  • tooni4
  • Casual Listener
  • 443 Views
  • 4 replies
  • 0 likes
  • 443 Views
  • 4 replies
  • 0 likes

Premium for Family

Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses Spotify on the Sonos system at home. It worked fine for a few days and t...

  • Newbie
  • Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses  Spotify on the ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Account hacked (changed email)

My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?

  • Newbie
  • My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?
  • user-removed
  • Not applicable
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Signing up for new account

I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playlist. I just want to make sure they won't dissappear ...

  • Casual Listener
  • I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playli...
  • kaylenebreann
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 221 Views
  • 2 replies
  • 0 likes