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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153974 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153974 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10499 Views
  • 3 replies
  • 9 likes
  • Security
  • 10499 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505221 Views
  • 985 replies
  • 112 likes
  • Account
  • 505221 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124221 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124221 Views
  • 74 replies
  • 12 likes

Unable to Log In to App despite Change of Country

Hi,I've recently moved to Singapore from the U.K. where my Spotify account was initially registered to. I've changed the country in my account profile but am still locked out of the app due to having been abroad for more than 14 days. Am not sure wha...

  • Newbie
  • Hi, I've recently moved to Singapore from the U.K. where my Spotify account was initially registered to. I've changed the country in my account profile but am still locked out of the app due to ha...
  • alfigalfi
  • Newbie
  • 454 Views
  • 3 replies
  • 1 likes
  • 454 Views
  • 3 replies
  • 1 likes

Solved!! Private account settings

I set my account to private once and have made myself no longer private since then. However, I still never show up in friend activity for my friends and want to. How do I go about fixing this?

  • Casual Listener
  • I set my account to private once and have made myself no longer private since then. However, I still never show up in friend activity for my friends and want to. How do I go about fixing this?
  • SamBurky
  • Casual Listener
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Can login on web, but desktop/mobile say I'm abroad

So I've been really loving Spotify for about a year now, never had problems even while traveling. But currently I can't log in anywhere save for Chrome. What gives? They're all up to date and I already tried a reinstall. Forgot to add, my settings ar...

  • Casual Listener
  • So I've been really loving Spotify for about a year now, never had problems even while traveling. But currently I can't log in anywhere save for Chrome. What gives? They're all up to date and I ...
  • definehuman
  • Casual Listener
  • 351 Views
  • 2 replies
  • 1 likes
  • Login
  • 351 Views
  • 2 replies
  • 1 likes

PAID but not getting Premium

I was change my credit card but didnt update in app store, so app store stop paying and Spodify stop my premium acccount as well.Now I update my billing information in app store and today I get a billing of Spodify premium, but I check with my Spodif...

  • Newbie
  • I was change my credit card but didnt update in app store, so app store stop paying and Spodify stop my premium acccount as well. Now I update my billing information in app store and today I get a b...
  • SaraiSound
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Cannot connect Hulu to Spotify Student account

It says to contact Spotify for more support. I found the email, clicked the link, and clicked continue, logged in and then it couldn't connect the two. I don't have a hulu subscription currently. I do have Spotify Student. I set up the Spotify accoun...

  • Visitor
  • It says to contact Spotify for more support. I found the email, clicked the link, and clicked continue, logged in and then it couldn't connect the two. I don't have a hulu subscription currently. I d...
  • 1503 Views
  • 0 replies
  • 7 likes
  • 1503 Views
  • 0 replies
  • 7 likes

Transferência de músicas

Gostaria de transferir as informações da conta augustowfelipe@gmail.com para a minha nova conta felipsasp97@gmail.com

  • Newbie
  • Gostaria de transferir as informações da conta augustowfelipe@gmail.com para a minha nova conta felipsasp97@gmail.com 
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Spotify can't connect on my desktop

Spotify on my desktop can't seem to connect to spotify. Every time I try to log in, I get either an Error Code 2 or Error Code 7. I also get a 504 Gateway Timed Out error whenever I connect to the web player. However, I can connect on my phone and la...

  • Newbie
  • Spotify on my desktop can't seem to connect to spotify. Every time I try to log in, I get either an Error Code 2 or Error Code 7. I also get a 504 Gateway Timed Out error whenever I connect to the we...
  • IvanMarquez
  • Newbie
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 292 Views
  • 1 replies
  • 0 likes

"Estamos com problemas, tente novamente mais tarde"

Não consigo logar no Spotfy, nem pelo facebook, nem pelo email. Toda vez que tento fica carregando por horas e então aparece o aviso: "Estamos com problemas[...]"

  • Newbie
  • Não consigo logar no Spotfy, nem pelo facebook, nem pelo email. Toda vez que tento fica carregando por horas e então aparece o aviso: "Estamos com problemas[...]"
  • Bittencourt
  • Spotify Star
  • 4817 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 4817 Views
  • 6 replies
  • 0 likes

Charged twice

Hi, I signed up for the student account with spotify and hulu for $5.00 and got charged $5 but then I was rejected and had to fill out a form so My school can be approved and once I was I got charged again for another $5. How do I get my refund of $5...

  • Newbie
  • Hi, I signed up for the student account with spotify and hulu for $5.00 and got charged $5 but then I was rejected and had to fill out a form so My school can be approved and once I was I got charged...
  • SaraiSound
  • Roadie
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Sportify Family cant verify Adresse

Hi, today my wife received an Email from Spotify with: We've downgraded your Spotify Family Account to Spotify Free because your Adress cant be verified.Iam wondering which Adress couldnt be verified, because i (main acc) registered with my Facebook-...

  • Newbie
  • Hi,   today my wife received an Email from Spotify with: We've downgraded your Spotify Family Account to Spotify Free because your Adress cant be verified. Iam wondering which Adress couldnt ...
  • osornios
  • Spotify Star
  • 684 Views
  • 5 replies
  • 0 likes
  • 684 Views
  • 5 replies
  • 0 likes

Charged at first day of the 30 days free premium

I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premium service. Wasn't this supposed to be 30 days free of ch...

  • Casual Listener
  • I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premiu...
  • maddie624493
  • Newbie
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Update email and any help whatsoever

I updated my facebook email over 6 months ago. I have just found out that there is an issue with my payments and they will shut off my premium account. I also cant email the helpdesk as I get a 'gateway error' message. Does anyone know how to update ...

  • Newbie
  • I updated my facebook email over 6 months ago. I have just found out that there is an issue with my payments and they will shut off my premium account. I also cant email the helpdesk as I get a 'gate...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login

I already have a premium account, but suddenly I am not able to login anymore... although I am sure I am using the wright username and password. A pop up message apears saying I am using the wrong password or username. I have already changed my passw...

  • Newbie
  • I already have a premium account, but suddenly I am not able to login anymore... although I am sure I am using the wright username and password.  A pop up message apears saying I am using the wr...
  • SaraiSound
  • Roadie
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Logging in

Hi. When I login to the spotify app using my e-mail & password it logs in fine but when I use the same e-mail & password on internet browser it doesn't work. Anyone know how to solve this?

  • Newbie
  • Hi.   When I login to the spotify app using my e-mail & password it logs in fine but when I use the same e-mail & password on internet browser it doesn't work.  Anyone know how to...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Somone is using my account

Lately someone else has been logging into my account and playing some weird music in another language. Yesterday I found out that you could log out from all devices so I changed my password and logged out everywhere, think I solved the problem. But t...

  • Newbie
  • Lately someone else has been logging into my account and playing some weird music in another language. Yesterday I found out that you could log out from all devices so I changed my password and logge...
  • FabianS_Bogota
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404

Loggin is failing, i am using correct email and pw. Error is "Service temporarily unavailable, pleasy try again later. (error code 404) And for some reason it is impossible to call spotify and talk to them! Fix?

  • Newbie
  • Loggin is failing, i am using correct email and pw.   Error is "Service temporarily unavailable, pleasy try again later. (error code 404)   And for some reason it is impossible to call ...
  • FabianS_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Scheduling Private Listening

Hey, So, I have this issue. I love listening to discover weekly. I think the recommendations that are based off of my listening habits are great. However, recently I've been putting on a radio based on classical music for when I go to sleep. As you c...

  • Casual Listener
  • Hey,   So, I have this issue. I love listening to discover weekly. I think the recommendations that are based off of my listening habits are great.    However, recently I've been p...
  • ChewBobcca
  • Casual Listener
  • 389 Views
  • 2 replies
  • 3 likes
  • Premium
  • 389 Views
  • 2 replies
  • 3 likes

Superuser Contribution Pay-back / Refund

EN:Hello there,I had a family membership package before. I was canceled because I did not pay. When I received my membership again, I accidentally bought a single package. On the same day, I turned it back into a family membership package. I paid 2 t...

  • Newbie
  • EN: Hello there, I had a family membership package before. I was canceled because I did not pay. When I received my membership again, I accidentally bought a single package. On the same day, I turn...
  • FabianS_Bogota
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta está desactivada

Hola buenas noches, el problema que tengo es que se desactivó mi cuenta y ahora quiero recuperarla, creo que mi tarjeta llegó al límite y rechazaron el pago y la desactivaron, mi duda es, como puedo recuperar mi cuenta... La verdad es que es muy indi...

  • Newbie
  • Hola buenas noches, el problema que tengo es que se desactivó mi cuenta y ahora quiero recuperarla, creo que mi tarjeta llegó al límite y rechazaron el pago y la desactivaron, mi duda es, como puedo ...
  • FabianS_Bogota
  • Roadie
  • 1963 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 1963 Views
  • 1 replies
  • 0 likes

HOW TO CANCEL MY SUBSCRIPTION

I used to get a college discount but I do not anymore. I cannot afford this being $13 a month. I need to cancel my subscription.

  • Newbie
  • I used to get a college discount but I do not anymore. I cannot afford this being $13 a month. I need to cancel my subscription.
  • Robert_W
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes