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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77103 Views

28 replies

0 likes

  • 77103 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95373 Views

9 replies

2 likes

Account
Login
  • 95373 Views
  • 9 replies
  • 2 likes

Family gone ... (?)

Recently discovered that our family subscription was reduced to freemium because change of credit card that we failed to update on our account. Fair enough ...But the problem is that we received no email notice of the change, and when accessing the a...

Newbie

Recently discovered that our family subscription was reduced to freemium because change of credit card that we failed to update on our account. Fair enough ... But the problem is that we receiv...

jarvijar1

Casual Listener

437 Views

2 replies

0 likes

Subscription
  • 437 Views
  • 2 replies
  • 0 likes

Possible to buy annual premium and upgrade to family offer?

Is it possible to first buy the annual premium package with paysafecard and then upgrade to the family offer? If yes, how long does my family subscription lasts? Also 12 Months? Thank you in advance.

Newbie

Is it possible to first buy the annual premium package with paysafecard and then upgrade to the family offer? If yes, how long does my family subscription lasts? Also 12 Months?   Thank you in...

Kikotaz

Newbie

463 Views

2 replies

0 likes

Account
Premium
Subscription
  • 463 Views
  • 2 replies
  • 0 likes

Support

Son zamanlarda, ancak tüm kutuları doldurmadım, yalnızca banka hesap numarasıamı yazdım ve iptal'i tıkladım. Bu sure, banka hesabı için iki kez kez ödeme aldı. (06.09.2017 Spotify P035b6ae72 ve P035b6c01e) ayrıca Spotify'a bir göz atalım. Makbuzlar b...

Newbie

Son zamanlarda, ancak tüm kutuları doldurmadım, yalnızca banka hesap numarasıamı yazdım ve iptal'i tıkladım. Bu sure, banka hesabı için iki kez kez ödeme aldı. (06.09.2017 Spotify P035b6ae72 ve P035b...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Solved!! My Account has been deleted

Whats the problem when My account seems to be erased? All My playlists are gone

Visitor

Whats the problem when My account seems to be erased? All My playlists are gone 😢

labelscollected

Community Legend

17591 Views

9 replies

0 likes

Account
  • 17591 Views
  • 9 replies
  • 0 likes

IMPOSSIBILE CAMBIARE L' EMAIL (FACEBOOK) (ITALIAN USER)

Ciao, l' email collegata al mio Account Spotify è diversa da quella del mio Account Facebook. Anche modificandola e inserendo quella di Facebook (unica email collegata a Facebook) non cambia e rimane sempre la stessa. Che faccio?

Newbie

Ciao, l' email collegata al mio Account Spotify è diversa da quella del mio Account Facebook. Anche modificandola e inserendo quella di Facebook (unica email collegata a Facebook) non cambia e rimane...

user-removed

Not applicable

884 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 884 Views
  • 1 replies
  • 0 likes

Addebito non giusto

Salve, volevo capire come mai anche se non ho "voluto" rinnovare il mio abbonamento mensile, i 9,99 € mensili mi sono stati addebitati sul mio conto ... non capisco veramente il motivo ...Attendo una risposta grazie!

Newbie

Salve, volevo capire come mai anche se non ho "voluto" rinnovare il mio abbonamento mensile, i 9,99 € mensili mi sono stati addebitati sul mio conto ... non capisco veramente il motivo ... Attendo u...

labelscollected

Community Legend

354 Views

1 replies

0 likes

Account
  • 354 Views
  • 1 replies
  • 0 likes

Premium account suddenly blocked

Hi there, yesterday I was still enjoying my Premium account Which I pay For Every month and now its suddenly a free account with all the advertisements and spam and other music. Why?

Newbie

Hi there, yesterday I was still enjoying my Premium account Which I pay For Every month and now its suddenly a free account with all the advertisements and spam and other music. Why?

user-removed

Not applicable

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card rejected , no answer from CS as of yet

greetings,so my premium is spent up for this month, want to renew it but for some reason it declined my card, even if i try to renew my credit card information with other cards and i also use VCN, all of them are rejected, even tho they are all activ...

Regular

greetings, so my premium is spent up for this month, want to renew it but for some reason it declined my card, even if i try to renew my credit card information with other cards and i also use VCN...

Solid_Metal

Regular

1068 Views

2 replies

0 likes

  • 1068 Views
  • 2 replies
  • 0 likes

Album was uploaded and it appears under a different artist with the same name

Hi, Our album was uploaded via TuneCore and it appears now in Spotify which is great. However, the artists it lists as Jordan James and Kita, which is our names, but they link to a page of different artists named Jordan James and Kita. Please advise ...

Newbie

Hi,  Our album was uploaded via TuneCore and it appears now in Spotify which is great. However, the artists it lists as Jordan James and Kita, which is our names, but they link to a page of d...

Maxim

Spotify Star

288 Views

1 replies

0 likes

Other
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Can't get Student discount!

Hi, I am a eligible US college student, i confirm my status and also get this message >> Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify. Please click here to be directed back t...

Visitor

Hi,   I am a eligible US college student, i confirm my status and also get this message >>   Congratulations! We have successfully confirmed your status. You may now access ...

JENTHETANQ

Newbie

17133 Views

11 replies

0 likes

Account
Premium
  • 17133 Views
  • 11 replies
  • 0 likes

Getting my own playlist on my artist page

It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show engagement as well as some of my personal influenc...

Newbie

It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show...

Eljaayy

Newbie

768 Views

1 replies

0 likes

iOS
Mac
  • 768 Views
  • 1 replies
  • 0 likes

Mane cobraron y no me deja usar premium

Hello. try to buy the promotion of three months of trial and pay with my card, I made the payment and then came an announcement that the board had already had this promotion. my sister a few months ago to use their own and did not know q is not the s...

Newbie

Hello. try to buy the promotion of three months of trial and pay with my card, I made the payment and then came an announcement that the board had already had this promotion. my sister a few months a...

balls110

Newbie

850 Views

3 replies

3 likes

  • 850 Views
  • 3 replies
  • 3 likes

Superuser Contribution Logging in with different facebook on iPhone

Hey y'all.I recently got a new iPhone and I want to connect back to my husband's Spotify. He connect by his facebook and I used to have a Spotify back in the day that I had connected through mine.I'm trying to log in now with my husbands facebook, bu...

Visitor

Hey y'all. I recently got a new iPhone and I want to connect back to my husband's Spotify. He connect by his facebook and I used to have a Spotify back in the day that I had connected through mine. ...

DansenThor

Newbie

14148 Views

3 replies

0 likes

  • 14148 Views
  • 3 replies
  • 0 likes

How to unlink an unused/old spotify account from facebook?

I want to link my current Spotify account with Facebook. This can't be done because my Facebook account is already linked to an old Spotify account. The problem is that I can't remember my old Spotify username or the email it might be linked to. How ...

Newbie

I want to link my current Spotify account with Facebook. This can't be done because my Facebook account is already linked to an old Spotify account. The problem is that I can't remember my old Spotif...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

I've log out of my account which I wanted to cancel the premium on and don't have the password

So I'm having to continue to pay for premium still and can't get my password because I don't use the email that is linked to my account. I just want to cancel premium on my account

Newbie

So I'm having to continue to pay for premium still and can't get my password because I don't use the email that is linked to my account.    I just want to cancel premium on my account

230 Views

0 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 230 Views
  • 0 replies
  • 0 likes

No Email Notification and Charged Full Price.

I had the student discount then it reverted back to the regular premium cost. After looking through the help pages, I have found that you need to reapply for the discount and that you will receive email notification of when it is ending so you can re...

Newbie

I had the student discount then it reverted back to the regular premium cost. After looking through the help pages, I have found that you need to reapply for the discount and that you will receive em...

196 Views

0 replies

0 likes

Account
Subscription
  • 196 Views
  • 0 replies
  • 0 likes

Samsung s6

I can't seem to log into my account it tells me to connect online. Even on Wifi

Newbie

I can't seem to log into my account it tells me to connect online. Even on Wifi

182 Views

0 replies

0 likes

Account
Login
  • 182 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with premium account upgrading to family account

Hi, firstly, why can't I e-mail my questions to Spotify in private? How the problem happened:1. I had premium account.2. Upgraded it to Family account.3. Made an account for family member.4. Accidentally tried to connect family member account with my...

Newbie

Hi,   firstly, why can't I e-mail my questions to Spotify in private?   How the problem happened: 1. I had premium account. 2. Upgraded it to Family account. 3. Made an account for f...

William_13

Gig Goer

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME AND MY FAMILY !!

I HAVE A LOT OF DIFFICULTY, SINCE I HAVE A PREMIUM PLAN, AND ALWAYS I'LL HEAR, ANOTHER PERSON ON MY PLAN, "PUT ME", IS THERE SOME WAY IT DOES NOT HAPPEN?

Casual Listener

I HAVE A LOT OF DIFFICULTY, SINCE I HAVE A PREMIUM PLAN, AND ALWAYS I'LL HEAR, ANOTHER PERSON ON MY PLAN, "PUT ME", IS THERE SOME WAY IT DOES NOT HAPPEN?

William_13

Gig Goer

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

Issues in Student discount subscription

I wanted access to the student premium account,so I entered me debit card features.But when I tried to "upload a file" to ensure my student capacity I chose the option "upload a file" but nothing happened.Although,spotify charged my card.Any help ple...

Newbie

I wanted access to the student premium account,so I entered me debit card features.But when I tried to "upload a file" to ensure my student capacity I chose the option "upload a file" but nothing hap...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes