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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334782 Views
  • 890 replies
  • 105 likes
  • Account
  • 334782 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147715 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147715 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86002 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86002 Views
  • 68 replies
  • 9 likes

Solved!!Superuser Contribution Spotify jumps to old playlist after playing any almbum's first track.

I had a playlist that I have removed. Now, Spotify jumps to this old (non-existing) playlist after playing the first song of any album I choose. So it makes it impossible to use.

  • Casual Listener
  • I had a playlist that I have removed.   Now, Spotify jumps to this old (non-existing) playlist after playing the first song of any album I choose. So it makes it impossible to use.
  • jmssil
  • Casual Listener
  • 859 Views
  • 3 replies
  • 0 likes
  • Linux
  • 859 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family member

I invited my sister to join our family membership but at first we introduced a wrong adress and now everytime I send an invitation and enter the right adress it says that they cant verify she lived with us

  • Newbie
  • I invited my sister to join our family membership but at first we introduced a wrong adress and now everytime I send an invitation and enter the right adress it says that they cant verify she lived w...
  • ZullyB
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account

Did the free trial account , spouse and I decided to get fam plan, I added him and not letting him access since he has an account already how can he access with our fam plan

  • Newbie
  • Did the free trial account , spouse and I decided to get fam plan, I added him and not letting him access since he has an account already how can he access with our fam plan
  • ZullyB
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot email and password to Spotify account

I bought Spotify family premium and I am the account holder of the family premium but I accidentally logged out and I don't know my password or email and my Spotify isn't linked to Facebook is there any way I can get back in. I am using a different S...

  • Visitor
  • I bought Spotify family premium and I am the account holder of the family premium but I accidentally logged out and I don't know my password or email and my Spotify isn't linked to Facebook is there ...
  • ZullyB
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleteing account password

I've had my spotify account for years, with no problems up until now.Spotify seems to be deleting my password -entirely- as frequently as every day, up to every few days. When relaunching the app (Windows 10 application), I will be logged out and my ...

  • Casual Listener
  • I've had my spotify account for years, with no problems up until now. Spotify seems to be deleting my password -entirely- as frequently as every day, up to every few days. When relaunching the app...
  • ZullyB
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiving family invite

I have sent several invites to one of our family members but he does not receive and has checked spam. Strangely it worked in inviting our two children, but, but not the my husband. Will you please send an invite to nilo@minspring.com.

  • Newbie
  • I have sent several invites to one of our family members but he does not receive and has checked spam. Strangely it worked in inviting our two children, but, but not the my husband. Will you please s...
  • ZullyB
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

metadata detected by discover weekly and release radar

hi, sometimes my songs get 200,000+ streams from release radar and/or discover weekly in the first month of the song release... but then sometimes other songs get a mere 20,000 (or less) streams from the same Spotify playlists.. i was wondering if an...

  • Newbie
  • hi, sometimes my songs get 200,000+ streams from release radar and/or discover weekly in the first month of the song release... but then sometimes other songs get a mere 20,000 (or less) streams from...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Solved!! Premium family account

HalloIch habe einen älteren Spotify Account benutzt und jetzt das Family PremiumPaket gekauft. Nachdem ich allen Familienmitgliedern eine Einladung gesendet habe,kann diese nicht angenommen werden mit der Meldung: Es tut uns leid! Du bist bereits Mit...

  • Casual Listener
  • Hallo Ich habe einen älteren Spotify Account benutzt und jetzt das Family Premium Paket gekauft. Nachdem ich allen Familienmitgliedern eine Einladung gesendet habe, kann diese nicht angenommen wer...
  • DJ_NI
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with my family account

Hello, i changed my adress und want to add my daughter to the family account, but the old adress didn´t work anymore and i am not able to change it in the new one. what options i have?thx Jiggy

  • Casual Listener
  • Hello, i changed my adress und want to add my daughter to the family account, but the old adress didn´t work anymore and i am not able to change it in the new one. what options i have? thx Jiggy &n...
  • Erika
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 103 Views
  • 1 replies
  • 0 likes

Cuenta perdida usuario 11165555235

Buen dia, hace poco recibi el siguiente mensajeTu proveedor de pago revirtió recientemente un pago no autorizado para tu cuenta Premium de Spotify.Hemos devuelto los fondos y desactivado tu cuenta.Si tienes alguna pregunta al respecto, contacta direc...

  • Casual Listener
  • Buen dia, hace poco recibi el siguiente mensaje Tu proveedor de pago revirtió recientemente un pago no autorizado para tu cuenta Premium de Spotify. Hemos devuelto los fondos y desactivado tu cue...
  • eideurrutia
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Premium account upgrade

Hello I can't change my Spotify to a premium account

  • Newbie
  • Hello I can't change my Spotify to a premium account
  • wccomstock
  • Music Fan
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! You've already created an account with this email address

Hi, I'm getting this error when trying to sign in on a new device "You've already created an account with this email address" Recently change to an android from iPhone but cannot get signed in on my new android device. I know the login details are co...

  • Casual Listener
  • Hi,   I'm getting this error when trying to sign in on a new device "You've already created an account with this email address"   Recently change to an android from iPhone but cannot ge...
  • heidi_sala
  • Newbie
  • 6431 Views
  • 10 replies
  • 4 likes
  • Login
  • 6431 Views
  • 10 replies
  • 4 likes

Solved!!Superuser Contribution My account is hacked and hijacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. T...

  • Casual Listener
  • Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that a...
  • dantekills
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • Account
  • 388 Views
  • 2 replies
  • 0 likes

Premium for Family Simultaneously?

Hello all, I have a question that seems simple enough yet I have been unable to find any mention of online: Recently I upgraded to the Premium for Family plan, which gives you and up to five family members each their own premium account for one month...

  • Newbie
  • Hello all,   I have a question that seems simple enough yet I have been unable to find any mention of online:   Recently I upgraded to the Premium for Family plan, which gives you and u...
  • cmilcz
  • Newbie
  • 3387 Views
  • 10 replies
  • 5 likes
  • Account
  • 3387 Views
  • 10 replies
  • 5 likes

Premium for Family

Hi! I invited my dad to premium for family, but he can't access a premium account. i try to resend to his email, but no message appearing. Thank you!

  • Newbie
  • Hi! I invited my dad to premium for family, but he can't access a premium account. i try to resend to his email, but no message appearing. Thank you!
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 159 Views
  • 1 replies
  • 0 likes

Family plan not letting me confirm my GF

I started a family plan with my GF around a month ans some days or weeks ago.We've tried to verify the address on her account and nothing we do helps.Now as info, I was recently hospitalized and we were not connecting from the same router as we have ...

  • Newbie
  • I started a family plan with my GF around a month ans some days or weeks ago. We've tried to verify the address on her account and nothing we do helps. Now as info, I was recently hospitalized ...
  • Aegan
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debt by spotify

Hey, how can I check, if all my premium account payments are payed? Thanks! Seda

  • Casual Listener
  • Hey, how can I check, if all my premium account payments are payed?   Thanks!   Seda
  • sedushka
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • Premium
  • 349 Views
  • 2 replies
  • 0 likes

No notifications

I have both email and device notifications turned on for spotify and I'm not getting any! Running a galaxy s7 edge android N. I have premium.

  • Newbie
  • I have both email and device notifications turned on for spotify and I'm not getting any! Running a galaxy s7 edge android N. I have premium.
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

Can't find any friends in "Find Friends"

I can find my friends by searching but I can't see them in the "Find Friends" menu. Also they can't follow me.

  • Regular
  • I can find my friends by searching but I can't see them in the "Find Friends" menu. Also they can't follow me. 
  • emir2
  • Regular
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 208 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded songs keep being deleted and then keep re-downloading

Why is this still an issue? Why do my downloaded songs disapear and i have to download them again? This seems to be a problem that has been going on for a few years now. Why hasn't this problem been fixed. I may aswell have a free account since i'm c...

  • Casual Listener
  • Why is this still an issue? Why do my downloaded songs disapear and i have to download them again? This seems to be a problem that has been going on for a few years now.    Why hasn'...
  • razor6661
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 600 Views
  • 2 replies
  • 0 likes