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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398100 Views
  • 947 replies
  • 107 likes
  • Account
  • 398100 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171293 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171293 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99056 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99056 Views
  • 68 replies
  • 10 likes

Solved!! someone signed up with my email.

i did not sign up with this username. I love music, heard so many great things about this app, all my friends use it. All I want is a fair shot at making my own account so I can link it with facebook. like everything is so spanish, i cant even naviga...

  • Casual Listener
  • i did not sign up with this username.   I love music, heard so many great things about this app, all my friends use it.   All I want is a fair shot at making my own account so I can lin...
  • Hella27
  • Casual Listener
  • 1699 Views
  • 2 replies
  • 0 likes
  • Account
  • 1699 Views
  • 2 replies
  • 0 likes

Solved!! MI PREMIUM NO VA Y EN RECIBOS APARECE EL PAGO HECHO

¡Hola! Por favor, ¿me podéis ayudar? Este mes no pude atender el recibo de la VISA a principio de mes y mi suscripción dejó de funcionar. Ahora ya lo he pagado y tengo tanto el cargo hecho en el banco como el recibo de pago de noviembre en mis datos ...

  • Casual Listener
  • ¡Hola!   Por favor, ¿me podéis ayudar? Este mes no pude atender el recibo de la VISA a principio de mes y mi suscripción dejó de funcionar. Ahora ya lo he pagado y tengo tanto el cargo hecho...
  • osornios
  • Spotify Star
  • 4717 Views
  • 20 replies
  • 0 likes
  • 4717 Views
  • 20 replies
  • 0 likes

Login Hack?

I have a spotify premium account that seems to have been hacked by another user. While I can login using facebook, I can't login anymore with username/password because the password seems to have been changed. When I look at the account settings, ther...

  • Newbie
  • I have a spotify premium account that seems to have been hacked by another user.   While I can login using facebook, I can't login anymore with username/password because the password seems to ha...
  • Jacob
  • Community Legend
  • 883 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 883 Views
  • 1 replies
  • 0 likes

Migrar subconta família para individual

Boa noite pessoAll!Tenho uma subconta do plano familiar e gostaria de migrar somente minha subconta para um plano individual. É possível? Como faço?Obrigada.

  • Casual Listener
  • Boa noite pessoAll! Tenho uma subconta do plano familiar e gostaria de migrar somente minha subconta para um plano individual. É possível? Como faço? Obrigada.
  • falecomsoraya
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

Hacked Account

My account has been hacked and somebody changed it from my email address to their email address so i cant sign in and edit any of my information. They have somehow changed the password and i am helpless. i have contacted spotify but their support sys...

  • Casual Listener
  • My account has been hacked and somebody changed it from my email address to their email address so i cant sign in and edit any of my information. They have somehow changed the password and i am helpl...
  • Keatonl11
  • Casual Listener
  • 282 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 282 Views
  • 2 replies
  • 1 likes

Can't find friends / other users

How can I find someone else? When I search for a Name, I get no results. BTW I'm not logged into facebook.

  • Newbie
  • How can I find someone else? When I search for a Name, I get no results. BTW I'm not logged into facebook.
  • Cixi66
  • Regular
  • 1520 Views
  • 2 replies
  • 3 likes
  • Account
    Other
  • 1520 Views
  • 2 replies
  • 3 likes

Superuser Contribution Cannot generate device password

When I try to generate a device password, I get an error "Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, skontaktuj się z działem pomocy.". I tried to do so a few days in a ro...

  • Regular
  • When I try to generate a device password, I get an error "Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, skontaktuj się z dz...
  • Aimee_T
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! I cant believe how **bleep** you customer support is

I registered for one of your truals yesterday linked my paypal account and today I can't log in at all it keeps saying invalid email or password but it is the right email becasue when I got to registed again it says email is taken and why for multiml...

  • Newbie
  • I registered for one of your truals yesterday linked my paypal account and today I can't log in at all it keeps saying invalid email or password but it is the right email becasue when I got to regist...
  • Jacob
  • Community Legend
  • 398 Views
  • 2 replies
  • 1 likes
  • 398 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't log into web player!!

I am trying to access my web player at work, and since I can't access Facebook at work, I obtained the numerical device username to log in. But when I go to set the password I get an error message..see attachment. Help?!

  • Newbie
  • I am trying to access my web player at work, and since I can't access Facebook at work, I obtained the numerical device username to log in. But when I go to set the password I get an error message..s...
  • Aimee_T
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! I need to talk to someone!!!

I currently am paying twice for premium, one on my credit card and one through my telecom pack...neither is working on my New Facebook account! Talk about complicated! I just need to talk to someone on the phone about it! I do t want to pay for somet...

  • Casual Listener
  • I currently am paying twice for premium, one on my credit card and one through my telecom pack...neither is working on my New Facebook account! Talk about complicated! I just need to talk to someone ...
  • Broncosgirl
  • Newbie
  • 6939 Views
  • 10 replies
  • 1 likes
  • Account
    Other
    Premium
  • 6939 Views
  • 10 replies
  • 1 likes

[HELP] Utilizar cuenta de artista para todo

Hola, Soy Artista verificado de la plataforma y quiero saber como puedo utilizar mi cuenta de artista para todo y a la vez dejar de tener esa cuenta vinculada a Facebook, me refiero a que no se si me conceden un NUEVO USERNAME con mi nombre artistico...

  • Regular
  • Hola, Soy Artista verificado de la plataforma y quiero saber como puedo utilizar mi cuenta de artista para todo y a la vez dejar de tener esa cuenta vinculada a Facebook, me refiero a que no se si me...
  • lajose84
  • Casual Listener
  • 1117 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Other
    Security
  • 1117 Views
  • 1 replies
  • 2 likes

Solved!! Zip code invalid

I am trying to rebuy premium after taking a hiatus but I can't get through the zip code screen. It's saying its invalid but it's not. I live in the US, am using a US zip code, and I am currently in the US trying to buy this so what is the problem?? I...

  • Casual Listener
  • I am trying to rebuy premium after taking a hiatus but I can't get through the zip code screen. It's saying its invalid but it's not. I live in the US, am using a US zip code, and I am currently in t...
  • Sick_Beats_Nou
  • Newbie
  • 272931 Views
  • 70 replies
  • 11 likes
  • 272931 Views
  • 70 replies
  • 11 likes

Superuser Contribution Want to change my email, but cannot remember my password!

Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without knowing my password. Is there a way I can add my new em...

  • Newbie
  • Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without know...
  • Jack
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access to strangers account

While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this person was connected to the same WLAN with his device. I...

  • Newbie
  • While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this perso...
  • Jack
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

My premium account has been hacked and someone has deleted years worth of saved songs and playlists. It's connected to my facebook which I will change and I'll change my password too but I just want my music back if possible and I want to know why th...

  • Newbie
  • My premium account has been hacked and someone has deleted years worth of saved songs and playlists. It's connected to my facebook which I will change and I'll change my password too but I just want ...
  • user-removed
  • Not applicable
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution can not login to iOS app using facebook

I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I have tried using the email and password for my fac...

  • Newbie
  • I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I...
  • Jack
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify tells me that I have "0 friends who use spotify" from Facebook...

I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/suggestions on how to fix this?

  • Newbie
  • I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/s...
  • Jack
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Falsches Abo gebucht

Hallo zusammen, ich habe gestern einen Fehler beim Abo buchen gemacht.Eigentlich wollte ich ein Family Abo abschließen, beim Bezahlvorgang wurde dann jedoch ein Preis von 119,88€ als Jahresbeitrag angeboten.Ich war der Annahme, dass wenn man den Betr...

  • Newbie
  • Hallo zusammen,   ich habe gestern einen Fehler beim Abo buchen gemacht. Eigentlich wollte ich ein Family Abo abschließen, beim Bezahlvorgang wurde dann jedoch ein Preis von 119,88€ als Jahre...
  • Christian433
  • Newbie
  • 813 Views
  • 1 replies
  • 0 likes
  • Account
  • 813 Views
  • 1 replies
  • 0 likes

Superuser Contribution login problem

helo guys. first of all,im sorry coz my english is not very good. i totally forget my username and password,the problem is my account is premium n eventhough i no longer using my account,its still take my money on bank account. how can i solve this? ...

  • Newbie
  • helo guys. first of all,im sorry coz my english is not very good. i totally forget my username and password,the problem is my account is premium n eventhough i no longer using my account,its still ta...
  • Jack
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't login with facebook on pc

I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player.I can't just unlink with facebook because I haven't the email anymore

  • Casual Listener
  • I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player. I can't just unlink with facebook...
  • Jack
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes