Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83289 Views

29 replies

0 likes

  • 83289 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104253 Views

10 replies

3 likes

Account
Login
  • 104253 Views
  • 10 replies
  • 3 likes

Solved!! Starred playlist gone from desktop app

My starred playlist disappeared from my PC app, but I still have it on my phone what has happened?

Casual Listener

My starred playlist disappeared from my PC app, but I still have it on my phone 😕 what has happened?

Caro85

Casual Listener

10366 Views

12 replies

0 likes

Account
  • 10366 Views
  • 12 replies
  • 0 likes

incorrect e-mail used to set up spotify account and passwords lost for spotify - how do i recover?

My son set up an account to take advantage of the 3mo free trial. i have set up a family acount now, but we cannot access the account my son used to do the free trial - he made a misake in the e-mail registration and has since forgotton his passwords...

Newbie

My son set up an account to take advantage of the 3mo free trial.  i have set up a family acount now, but we cannot access the account my son used to do the free trial - he made a misake in the ...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Problem z nazwą użytkownika w koncie Family

WitamZałożyłem córce nowe konto i zaprosiłem ją do konta Family. Niestety po zalogowaniu się na smartfonie widoczna jest właściwa nazwa użytkownika, natomiast nazwa użytkownika zaproszonego do konta Family po przez komputer widnieje jako "8uy3h142g54...

Newbie

Witam Założyłem córce nowe konto i zaprosiłem ją do konta Family. Niestety po zalogowaniu się na smartfonie widoczna jest właściwa nazwa użytkownika, natomiast nazwa użytkownika zaproszonego do kont...

423 Views

0 replies

0 likes

Account
Login
  • 423 Views
  • 0 replies
  • 0 likes

Cant login using facebook

I cant login using my facebook account. Whether in the program, nor on the website... in spotify itself: Error code 3, wrong password or username.. on the website: Too many redirects (tried deleting cookies) any ideas?

Casual Listener

I cant login using my facebook account.   Whether in the program, nor on the website...   in spotify itself: Error code 3, wrong password or username..   on the website: Too many...

224 Views

0 replies

0 likes

Account
Login
  • 224 Views
  • 0 replies
  • 0 likes

Solved!! Cannot login using Facebook

Hi there, I can't log into Spotify using my Facebook account for some reason. I notice this has happened to others in the past, and the cause was something to do with Spotify itself. Could you please advise what the problem might be now and how/when ...

Casual Listener

Hi there,   I can't log into Spotify using my Facebook account for some reason. I notice this has happened to others in the past, and the cause was something to do with Spotify itself. Could y...

Dracornis

Casual Listener

1134 Views

3 replies

0 likes

Account
Login
  • 1134 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Facebook account got locked

Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this message.It looks like you are using your Facebook credent...

Visitor

Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this messag...

Jesabell_sp21

Newbie

21434 Views

4 replies

2 likes

Account
  • 21434 Views
  • 4 replies
  • 2 likes

Someone hacked my spotifyaccount

Can you please log off all devices for me? Someone else is pausing when i am listening!!

Newbie

Can you please log off all devices for me? Someone else is pausing when i am listening!!

Hannahewhite

Newbie

13786 Views

5 replies

5 likes

Other
Premium
Security
  • 13786 Views
  • 5 replies
  • 5 likes

Someone has been using my email address

I've reclaimed it since it's, in fact, my email address and I can change the password. The remaining problem is that this person has entered a user name that obviously isn't me. Can I change the user name?

Visitor

I've reclaimed it since it's, in fact, my email address and I can change the password. The remaining problem is that this person has entered a user name that obviously isn't me.    Can I ...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

I removed my profile photo on spotify and uploaded a new one but now It doesn't show my picture.

I've tried logging in and out. I've also asked my friends if they could see mine but they can't it only shows the default profile pic it is also in jpg format. I need some help please Thanks in advance !

Newbie

I've tried logging in and out. I've also asked my friends if they could see mine but they can't it only shows the default profile pic it is also in jpg format. I need some help please    ...

Fahise

Newbie

364 Views

1 replies

1 likes

  • 364 Views
  • 1 replies
  • 1 likes

Account information not updating from facebook

Hi, so I linked my facebook account to my spotify, and my old facebook info is carried over. I had a different name and birthdate and even after updating my facebook it still does not show my actual name? how can i solve this

Newbie

Hi, so I linked my facebook account to my spotify, and my old facebook info is carried over. I had a different name and birthdate and even after updating my facebook it still does not show my actual ...

272 Views

0 replies

0 likes

Account
  • 272 Views
  • 0 replies
  • 0 likes

Typed a wrong email when applying the student discount

I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?

Newbie

I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Spotify Iphone 6 mobile network error

Since half a year my spotify account doesn't connect by using my mobile network.It stays on ''connecting...'' (''verbinden...'' in Dutch). I can use it on my wifi-connection, but when I'm outside on my mobile netwerk it doesn't work anymore. All sett...

Newbie

Since half a year my spotify account doesn't connect by using my mobile network. It stays on ''connecting...'' (''verbinden...'' in Dutch).   I can use it on my wifi-connection, but when I'm ...

200 Views

0 replies

0 likes

Account
Login
Other
  • 200 Views
  • 0 replies
  • 0 likes

Premium Account from Telekom is not recognized

Hello,i have booked a premium account over the telekom home page.Spotify doesn´t recognized that.When i log on in spotify my account is a free account.Can anybody help me? best regardsSebastian

Casual Listener

Hello, i have booked a premium account over the telekom home page. Spotify doesn´t recognized that. When i log on in spotify my account is a free account. Can anybody help me?   best regar...

Maxim

Spotify Star

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

Create account web page unresponsive

Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on account name already in use, and no warning on birt...

Casual Listener

Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on ...

274 Views

0 replies

0 likes

Account
  • 274 Views
  • 0 replies
  • 0 likes

Music play

There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.

Newbie

There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Change / Hide Full Name

My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?

Regular

My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?

waytoounstable

Casual Listener

5750 Views

3 replies

1 likes

Account
  • 5750 Views
  • 3 replies
  • 1 likes

No select fav artist

Spoiler (Highlight to read)FFOn my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

Casual Listener

F On my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

234 Views

0 replies

0 likes

Account
  • 234 Views
  • 0 replies
  • 0 likes

Account recovery to cancel account

Hi Spotify Community,I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account as he log out and could not remember his email and pas...

Newbie

Hi Spotify Community, I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account a...

211 Views

0 replies

0 likes

Account
  • 211 Views
  • 0 replies
  • 0 likes

Hacked account

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account Thank you for your help

Newbie

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account 😞 ...

199 Views

0 replies

0 likes

Account
Premium
Security
  • 199 Views
  • 0 replies
  • 0 likes