Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83464 Views

29 replies

0 likes

  • 83464 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104593 Views

10 replies

3 likes

Account
Login
  • 104593 Views
  • 10 replies
  • 3 likes

No select fav artist

Spoiler (Highlight to read)FFOn my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

Casual Listener

F On my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

234 Views

0 replies

0 likes

Account
  • 234 Views
  • 0 replies
  • 0 likes

Account recovery to cancel account

Hi Spotify Community,I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account as he log out and could not remember his email and pas...

Newbie

Hi Spotify Community, I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account a...

211 Views

0 replies

0 likes

Account
  • 211 Views
  • 0 replies
  • 0 likes

Hacked account

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account Thank you for your help

Newbie

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account 😞 ...

200 Views

0 replies

0 likes

Account
Premium
Security
  • 200 Views
  • 0 replies
  • 0 likes

addebitato mese di prova

Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??

Newbie

Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??

270 Views

0 replies

1 likes

Premium
  • 270 Views
  • 0 replies
  • 1 likes

I can't log

I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same location since I opened my account. What's changed?

Visitor

 I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same loc...

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Artist

I just uploaded new music but it appeard in the profile of another guy

Newbie

I just uploaded new music but it appeard in the profile of another guy

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

How do you become a verified artist by creating playlists like topsify? (without uploading music)

Hi!, How do you become a verified artist by creating playlists like topsify (without uploading music)? I've begun to curate playlists and would like the blue tick for some credibility. Thanks! Ian

Roadie

Hi!,   How do you become a verified artist by creating playlists like topsify (without uploading music)? I've begun to curate playlists and would like the blue tick for some credibility. &nbs...

Maxim

Spotify Star

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Problem log in

I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same location since I opened my account. What's changed?

Visitor

 I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same loc...

Maxim

Spotify Star

311 Views

1 replies

0 likes

Login
  • 311 Views
  • 1 replies
  • 0 likes

Won't let me login on PC, yet lets me login on iPhone?

Pretty much said and done in the title, says that my password or username is incorrect which is nonsense as I am logged in on my iPhone!!! Suggestions please before I cancel my membership!

Newbie

Pretty much said and done in the title, says that my password or username is incorrect which is nonsense as I am logged in on my iPhone!!! Suggestions please before I cancel my membership!

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Solved!! Account Hacked

Please can you help - my wifes account appears to have been hacked and hijacked by another user. She can't log in at all due to another user using her account her email, name, are wrong. The credit card showing however is hers and is up to date with ...

Newbie

Please can you help - my wifes account appears to have been hacked and hijacked by another user. She can't log in at all due to another user using her account her email, name, are wron...

eblackrose00

Roadie

669 Views

1 replies

0 likes

Account
  • 669 Views
  • 1 replies
  • 0 likes

Solved!! Changed password - lost playlists

Hi!Last week when I tried to login to my Spotify account, it wouldn't accept my password. So I had to do a password reset. After I recovered my account, I logged in to my account and I was horrified to see that all my playlists were deleted.I haven't...

Casual Listener

Hi! Last week when I tried to login to my Spotify account, it wouldn't accept my password. So I had to do a password reset. After I recovered my account, I logged in to my account and I was horrif...

Multibigdawg420

Newbie

2293 Views

3 replies

0 likes

Account
Premium
  • 2293 Views
  • 3 replies
  • 0 likes

Shuffling - not that hard

Shuffling still doesn't work well... i find i am listening to the same songs/artists within a playlist thats 25h long... shuffle shouldn't be difficult: randomise (and i know this can't be too hard as i do some SW stuff)treat each song as an integer,...

Casual Listener

Shuffling still doesn't work well... i find i am listening to the same songs/artists within a playlist thats 25h long...  shuffle shouldn't be difficult: randomise...

249 Views

0 replies

0 likes

Other
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! Double charged

I went to get the student discount, entered my credit card info and then it took me to a page which denied me. Then after getting denied, i ended up going with the premium option which was $9.99. I then went to look on my transaction history on my ca...

Newbie

I went to get the student discount, entered my credit card info and then it took me to a page which denied me. Then after getting denied, i ended up going with the premium option which was $9.99. I t...

fischfun

Gig Goer

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Solved!! Cannot confirm address for Spotify Premium For Family

To whomever it may concern, I have been trying to join the Spotify Premium For Family via the invitation code. However everytime I key in my name and address this error message shows up: "You can't join this Premium for Family account. We couldn't co...

Casual Listener

To whomever it may concern,   I have been trying to join the Spotify Premium For Family via the invitation code. However everytime I key in my name and address this error message shows up: &n...

aristootel

Newbie

25797 Views

17 replies

2 likes

Account
Premium
Subscription
  • 25797 Views
  • 17 replies
  • 2 likes

Não consigo incluir meus familiares

Não estou conseguindo incluir meus familiares na minha conta Premium. Aparece a mensagem de que os endereços não estão batendo mesmo colocando o endereço cadastrado na conta principal. Já cancelei minha conta e fiz outra, mas mesmo assim não está dan...

Newbie

Não estou conseguindo incluir meus familiares na minha conta Premium. Aparece a mensagem de que os endereços não estão batendo mesmo colocando o endereço cadastrado na conta principal. Já cancelei mi...

Bittencourt

Spotify Star

841 Views

5 replies

0 likes

  • 841 Views
  • 5 replies
  • 0 likes

How Spotify stole my money and their customer service got me to surrender

I've had a Spotify Premium account for about a year now and in early March I decided to change the payment method for my Premium subscription from Credit Card to iDeal (a Dutch payment method) and this is where the misery started. Let me run you thro...

Casual Listener

I've had a Spotify Premium account for about a year now and in early March I decided to change the payment method for my Premium subscription from Credit Card to iDeal (a Dutch payment method) and th...

KrisTro1

Newbie

2876 Views

10 replies

2 likes

Account
Premium
Subscription
  • 2876 Views
  • 10 replies
  • 2 likes

Superuser Contribution Faceook Email Change..??

I updated my email on Facebook, but it's still not updating on Spotify??

Newbie

I updated my email on Facebook, but it's still not updating on Spotify??

AndyJoel

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

filtering out playlists

is there a way where i can filter out playlists for example i sometimes use sleeping playlists to drift off to sleep would I be able to filter those songs out of my discover weekly and release radar playlists

Roadie

is there a way where i can filter out playlists for example i sometimes use sleeping playlists to drift off to sleep would I be able to filter those songs out of my discover weekly and release radar ...

Maxim

Spotify Star

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution daughter log in

My daughter has new phone, she is on my family account. I can not remember password. I know her accout name and can see her listed as family member in my account. I sign in using facebook, when i try to reset her password just get scambled message (a...

Newbie

My daughter has new phone, she is on my family account. I can not remember password. I know her accout name and can see her listed as family member in my account. I sign in using facebook, when i try...

AndyJoel

Spotify Legend

362 Views

1 replies

0 likes

Account
Login
  • 362 Views
  • 1 replies
  • 0 likes