Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88231 Views

9 replies

2 likes

Account
Login
  • 88231 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

739997 Views

13 replies

4 likes

Account
  • 739997 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756088 Views

18 replies

29 likes

  • 756088 Views
  • 18 replies
  • 29 likes

Superuser Contribution My accounts been hacked

I've tweeted to @SpotifyCares but nothing. I was kicked out of all my apps and received an email that my account email has been changed to ju***********@gmail.com (edited for security) I've also emailed the account-details-changed@spotify.com email a...

Newbie

I've tweeted to @SpotifyCares but nothing. I was kicked out of all my apps and received an email that my account email has been changed to    ju***********@gmail.com  (edited for s...

Melody

Spotify

221 Views

1 replies

0 likes

Account
Login
  • 221 Views
  • 1 replies
  • 0 likes

Privacy and Security issue

I have a little problem with spotify where I don't give out any of my spotify information and randomly I'll see some random device using my account. I have reset my account and signed out off all other devices so it's clean now but I don't get why su...

Newbie

I have a little problem with spotify where I don't give out any of my spotify information and randomly I'll see some random device using my account. I have reset my account and signed out off all oth...

318 Views

0 replies

0 likes

Security
  • 318 Views
  • 0 replies
  • 0 likes

Account nicht mehr hinzufügbar

Hallo, meine Familienmitglieder wurden aus meinem Account entfernt. Ich kann sie nicht mehr hinzufügren obwohl ich alle Daten angegeben habe.

Casual Listener

Hallo,   meine Familienmitglieder wurden aus meinem Account entfernt. Ich kann sie nicht mehr hinzufügren obwohl ich alle Daten angegeben habe.

MrConjurer

Casual Listener

333 Views

2 replies

0 likes

Account
  • 333 Views
  • 2 replies
  • 0 likes

Help!

Somehow I've been paying for premium for my old account which I haven't used for like 8 years... The reason is that they're both registered to the same email address, and the one I use I always logged on to using Facebook, though it was the same acco...

Visitor

Somehow I've been paying for premium for my old account which I haven't used for like 8 years... The reason is that they're both registered to the same email address, and the one I use I always logge...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Info on hacked accounts

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would let everyone know on that list there accounts have...

Newbie

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would...

user-removed

Not applicable

1737 Views

3 replies

0 likes

Account
Login
  • 1737 Views
  • 3 replies
  • 0 likes

My account is associated with my old Facebook

My spotify account is associated with my old facebook, and i cant change it to be connected to my new one.

Newbie

My spotify account is associated with my old facebook, and i cant change it to be connected to my new one.

toman95

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Can not change country of family accounts

I have a family account in Panama for me, my wife and my son, all living in the same household. I got an email for their accounts that they could not confirm their address was the same as mine. Looking into their accounts, it seems they were set up w...

Casual Listener

I have a family account in Panama for me, my wife and my son, all living in the same household. I got an email for their accounts that they could not confirm their address was the same as mine. Looki...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Paguei mas não consigo usar!!!

Oi Pessoal tudo bem??me ajudem!!!Fiz o Upgrade para conta Premium mas não consigo utilizar e fora que o cartão de crédito já enviou duas notificações de cobrança!! ou seja já paguei 2 vezes e nada!!!quero meu dinheiro de volta e que funcioneeeeeeo qu...

Newbie

Oi Pessoal tudo bem?? me ajudem!!! Fiz o Upgrade para conta Premium mas não consigo utilizar e fora que o cartão de crédito já enviou duas notificações de cobrança!! ou seja já paguei 2 vezes e n...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Facebook account got locked

Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this message.It looks like you are using your Facebook credent...

Visitor

Recently my facebook account got locked forever because someone entered it from across the world and i have an account with my email which got used for and everytime I try to log in I get this messag...

Jesabell_sp21

Newbie

21396 Views

4 replies

2 likes

Account
  • 21396 Views
  • 4 replies
  • 2 likes

HACKAT MITT KONTO

He, är det här ända stället man kan få hjälp med att radera sitt konto när det blivit hackat? Hur som helst måste jag ha hjälp med det NU när någon lyckats byta email och lösen!!!

Newbie

He, är det här ända stället man kan få hjälp med att radera sitt konto när det blivit hackat? Hur som helst måste jag ha hjälp med det NU när någon lyckats byta email och lösen!!!

Mahak92

Newbie

1132 Views

1 replies

0 likes

  • 1132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for the wrong type of subscription

I am a single user but am being charged for a family account. I would like to notify Spotify of this so they can change my account status, but I can't seem to find a way to get in touch with them. Any suggestions. Thanks.

Newbie

I am a single user but am being charged for a family account. I would like to notify Spotify of this so they can change my account status, but I can't seem to find a way to get in touch with the...

JuanCamilo

Roadie

244 Views

1 replies

0 likes

Account
  • 244 Views
  • 1 replies
  • 0 likes

Email on my account changed and I can't get access to my account at all

Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting really annoying and EVERY help topic has me logged i...

Newbie

Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting r...

kejt_

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Não consigo cancelar o plano família

Olá, Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plano família passou a apresentar um dos ex-membros como adminis...

Casual Listener

Olá,   Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plan...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wrong email for account

i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know the password to this email account anymore. Help plea...

Newbie

i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know th...

Melody

Spotify

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Family member cannot use family account

Hello,There was a problem with my credit card and payment wasn't successful. Later the payment was handled correctly. However, now my wife cannot use the family account. She gets adverts playing. I can no longer modify family members in the account p...

Newbie

Hello, There was a problem with my credit card and payment wasn't successful. Later the payment was handled correctly. However, now my wife cannot use the family account. She gets adverts playing. I...

169 Views

0 replies

0 likes

Account
Premium
Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Change profile from "User" to "Artist"

Hi guys,Quick question. I recently got my artist profile verified but the linked profile I have as a user doesn't seem to have merged with the artist profile. So for instance when I'm making a playlist where you can click on "Created by" you can stil...

Music Fan

Hi guys, Quick question. I recently got my artist profile verified but the linked profile I have as a user doesn't seem to have merged with the artist profile. So for instance when I'm making a play...

Maxim

Spotify Star

2722 Views

1 replies

0 likes

  • 2722 Views
  • 1 replies
  • 0 likes

Log in on Mac works, but not on iPhone

Hello!I am trying to use my Spotify again after a long time, but it seems, that I cannot log into my account on my iPhone. I have reset my password on my Mac and I am logged in. I also changed my residence country (I am currently in France and not in...

Casual Listener

Hello! I am trying to use my Spotify again after a long time, but it seems, that I cannot log into my account on my iPhone. I have reset my password on my Mac and I am logged in. I also changed my r...

Maxim

Spotify Star

371 Views

5 replies

0 likes

  • 371 Views
  • 5 replies
  • 0 likes

Family Plan Edit

Recently added the family account to my premium plan. I accidently entered a family member's name as myself. How do I make the edit (I put Adrian instead of Jeremy). I guess I'm asking how to edit the family. Please see attachment.

Newbie

Recently added the family account to my premium plan.   I accidently entered a family member's name as myself. How do I make the edit (I put Adrian instead of Jeremy). I guess I'm asking how t...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Account adress check

Hi, can you guys please help me? I'm owner of the family premium and my family can't accept invite because they are writing wrong adress but I'm not sure what adress I set. Where I can find that?

Newbie

Hi, can you guys please help me? I'm owner of the family premium and my family can't accept invite because they are writing wrong adress but I'm not sure what adress I set. Where I can find that?

wodi

Casual Listener

1101 Views

3 replies

0 likes

Account
Premium
  • 1101 Views
  • 3 replies
  • 0 likes

Spotify logs me in for 2 seconds and then logs me out automatically

So I am a premium user and for some reason my account is not working on my windows pc and also not on the browser. They're supposed to be logged in all the time but today in both devices spotify asks me to log in. When i do it, it logs in like for 2 ...

Casual Listener

So I am a premium user and for some reason my account is not working on my windows pc and also not on the browser. They're supposed to be logged in all the time but today in both devices spotify asks...

HuntressZ

Casual Listener

717 Views

1 replies

0 likes

Account
Login
Premium
  • 717 Views
  • 1 replies
  • 0 likes