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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76725 Views

28 replies

0 likes

  • 76725 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94919 Views

9 replies

2 likes

Account
Login
  • 94919 Views
  • 9 replies
  • 2 likes

Premium Account Compromised

Hello,My premium account was accessed by an unknown person who was able to update my email address to their own and change my password. I submitted a contact form but didn't hear back. How do I get this resolved? The email on the account is no longer...

Newbie

Hello, My premium account was accessed by an unknown person who was able to update my email address to their own and change my password. I submitted a contact form but didn't hear back. How do I g...

eblackrose00

Roadie

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Can't see playlists on computer

Hi, I have been a premium member for ages and use the IOS app without any problems. I have for the first time attempted to log on through my laptop and I only seem to get an accounts type page. How do I see playlists etc? I have 2 Iphones selected in...

Newbie

Hi, I have been a premium member for ages and use the IOS app without any problems. I have for the first time attempted to log on through my laptop and I only seem to get an accounts type page. How d...

Maxim

Spotify Star

246 Views

1 replies

0 likes

Login
  • 246 Views
  • 1 replies
  • 0 likes

Too much money

When i saw the ' 3 months, one euro' thing, i bought that. But the first time i tried to buy, it failed. I had no premium on my account, but i lost my euro. So i tried it again and it worked. Now the 3 months are over, and i forgot to cancel the prem...

Newbie

When i saw the ' 3 months, one euro' thing, i bought that. But the first time i tried to buy, it failed. I had no premium on my account, but i lost my euro. So i tried it again and it worked. Now the...

Maxim

Spotify Star

387 Views

1 replies

0 likes

Premium
Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Change payment details

On the 25.08.2017 I recieved a meesage that payment failed (card epxired) and I need to enter new payment details. I have been trying to updtae card details from the 25.08.2017 but with no success. I am receiving this following message from Account >...

Casual Listener

On the 25.08.2017 I recieved a meesage that payment failed (card epxired) and I need to enter new payment details.     I have been trying to updtae card details from the 25.08.2017 but wi...

eblackrose00

Roadie

551 Views

1 replies

0 likes

Account
  • 551 Views
  • 1 replies
  • 0 likes

Subscribe

Ive been trying to subscribe to Spotify premium but it wont accept my credit cards OR PayPal. Please help. it keeps saying oops looks like your credit card or payment method I'd having a bad day...etc

Casual Listener

Ive been trying to subscribe to Spotify premium but it wont accept my credit cards OR PayPal. Please help. it keeps saying oops looks like your credit card or payment method I'd having a bad day...etc

hknick

Newbie

639 Views

5 replies

0 likes

  • 639 Views
  • 5 replies
  • 0 likes

Superuser Contribution Adding my roommates

Hello peeps, I have been using Spotify for over an month now. I have an spotify family account but there is a problem. I got 3 roommates and I am just able to add one. If I insert the e-mail adres of the other roomies there stands invite send but the...

Casual Listener

Hello peeps,   I have been using Spotify for over an month now. I have an spotify family account but there is a problem. I got 3 roommates and I am just able to add one.   If I insert t...

ricardob1996

Casual Listener

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Family account

I am trying to join my families Spotify account, however each time I fill out the entry Formula and click continue. It comes up with a something about a problem with the main account. It might say that it cannot verify the address.(I cannot read it e...

Casual Listener

I am trying to join my families Spotify account, however each time I fill out the entry Formula and click continue. It comes up with a something about a problem with the main account. It might say th...

BenSchu

Casual Listener

419 Views

2 replies

0 likes

Account
  • 419 Views
  • 2 replies
  • 0 likes

Studentenrabatt ist mit einem alten (gelöschten) Account verknüpft

Hallo, mein Studentenrabatt von Unidays ist mit meinem alten und schon gelöschten Spotify Account verbunden. Diese Mitteilung gekomme ich, wenn ich versuche den Rabatt für meinen neuen Account zu benutzen. Ich habe mich schon einmal direkt an den Spo...

Newbie

Hallo,   mein Studentenrabatt von Unidays ist mit meinem alten und schon gelöschten Spotify Account verbunden. Diese Mitteilung gekomme ich, wenn ich versuche den Rabatt für meinen neuen Accou...

301 Views

0 replies

0 likes

Account
Premium
  • 301 Views
  • 0 replies
  • 0 likes

Mad customer

I've been with Spotify for a year I was locked out of my account in January someone hacked and I am been a prime member and I've been paying every since I've been locked out and I want a refund I have tried to contact her before but no answer back

Newbie

I've been with Spotify for a year I was locked out of my account in January someone hacked and I am been a prime member and I've been paying every since I've been locked out and I want a refund I hav...

MattSuda

Spotify Star

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

Spotify Premium + Mobile (FAQ)

Spotify Premium + Mobile Spotify has partnered with mobile networks all around the world in order for you to get Spotify Premium at a cheaper price or even for free! There are a range of different countries with different networks, and some work with...

Community Legend

Spotify Premium + Mobile Spotify has partnered with mobile networks all around the world in order for you to get Spotify Premium at a cheaper price or even for free!    There are...

Libbylongtime

Newbie

3309 Views

4 replies

0 likes

Premium
  • 3309 Views
  • 4 replies
  • 0 likes

Solved!! Spotify in Thailand

Hi,I would like to ask that is there any chance Spotify will come to Thailand soon?I used Spotify during my time in UK, and I feel bad that Spotify hasnt come to Thailand yet, I really love to use Spotify again

Visitor

Hi, I would like to ask that is there any chance Spotify will come to Thailand soon? I used Spotify during my time in UK, and I feel bad that Spotify hasnt come to Thailand yet, I really love to us...

MattSuda

Spotify Star

1721 Views

4 replies

0 likes

  • 1721 Views
  • 4 replies
  • 0 likes

"My playlist" instead of "My music" on main tab. Why?

I just started using Spotify a few days ago, and I found something wrong with the menu. On a main tab, there is "my playlist" on the right, which i believe it should be "my music" instead. As a result, I can only follow playlists and artists, but I c...

Newbie

I just started using Spotify a few days ago, and I found something wrong with the menu.  On a main tab, there is "my playlist" on the right, which i believe it should be "my music" instead.&nbs...

user-removed

Not applicable

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

cargo por partida triple y sigo en modo free

Hola.Me encontraba muy feliz con el servicio de Spotify Plan Familiar, pero, por alguna razón misma que desconozco me cancelaron mi cuenta. Quise dar de alta el servicio nuevamente y al tratar de hacer el pago con mi tarjeta bancaria, me apareció una...

Casual Listener

Hola. Me encontraba muy feliz con el servicio de Spotify Plan Familiar, pero, por alguna razón misma que desconozco me cancelaron mi cuenta. Quise dar de alta el servicio nuevamente y al tratar de h...

Popoca23081982

Newbie

742 Views

3 replies

0 likes

Subscription
  • 742 Views
  • 3 replies
  • 0 likes

Can't activate my spotify

I'm subscribed with GOSURF 299 on my touch mobile number that comes with free trial of premium spotify 1G but i can't activate it on your website spotify.globe.com.ph it says the number i enter is not valid

Visitor

I'm subscribed with GOSURF 299 on my touch mobile number that comes with free trial of premium spotify 1G but i can't activate it on your website spotify.globe.com.ph it says the number i enter is no...

Glassjaw17

Newbie

11091 Views

25 replies

9 likes

Free
Other
  • 11091 Views
  • 25 replies
  • 9 likes

error al iniciar sesión

No puedo entrar a spotify por ningún medio. Al intentar entrar por web an la parte de "Entrar por facebook" me dice el siguiente mensaje: Parece que ya tienes una cuenta en Spotify con el correo electrónico Por favor, inicia sesión abajo. Al meter mi...

Newbie

No puedo entrar a spotify por ningún medio. Al intentar entrar por web an la parte de "Entrar por facebook" me dice el siguiente mensaje:    Parece que ya tienes una cuenta en Spotify c...

motleycruuee

Casual Listener

11327 Views

2 replies

0 likes

Account
  • 11327 Views
  • 2 replies
  • 0 likes

No information except my credit card number

Hey guys! I'm having a really difficult time figuring out where to ask for help. Everything is pointing to these forums. I'm just trying to recover my account. I haven't been able to get online for a couple months, so I haven't been able to use Spoti...

Casual Listener

Hey guys!  I'm having a really difficult time figuring out where to ask for help.  Everything is pointing to these forums.  I'm just trying to recover my account.  I haven't been ...

meganh007

Community Legend

1036 Views

5 replies

0 likes

  • 1036 Views
  • 5 replies
  • 0 likes

could 't reach my account

Hi I have spotify premium ,but i my account payment is unsucessfull , i dont kmow how to cleae this issue because they are charging me every month ,but i cannot able to use my spotify account ,any solution for this problem .

Newbie

Hi     I have spotify premium ,but i my account payment is unsucessfull , i dont kmow how to cleae this issue because they are charging me every month ,but i cannot able to use my spo...

200 Views

0 replies

0 likes

Account
  • 200 Views
  • 0 replies
  • 0 likes

Removed Song

I accidentally just removed a song from my library, and I'm not sure which one. Was wondering if there's a way I can get it back? Like a 'Removed History' or something.

Newbie

I accidentally just removed a song from my library, and I'm not sure which one. Was wondering if there's a way I can get it back? Like a 'Removed History' or something.

danilowashere

Newbie

370 Views

1 replies

1 likes

Account
  • 370 Views
  • 1 replies
  • 1 likes

bill unpaid

Hi. My spotify needs to get paid asap, but spotify is on service break, for two days now. Usually money goes automatically but i didn't have money on bank account back then. This happened me before but it helped when i correct my card number again to...

Newbie

Hi. My spotify needs to get paid asap, but spotify is on service break, for two days now. Usually money goes automatically but i didn't have money on bank account back then. This happened me before b...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Someone else using my account: driving me nuts

Hello, I have a problem I hope someone can help me with Since about 2 weeks ago I sometimes find a person interupting my listening sessions on spotify. When it happens my music gets interrupted and I get a notification that my account is currently be...

Newbie

Hello, I have a problem I hope someone can help me with   Since about 2 weeks ago I sometimes find a person interupting my listening sessions on spotify. When it happens my music get...

cadmielp

Roadie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes