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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76332 Views

28 replies

0 likes

  • 76332 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94165 Views

9 replies

2 likes

Account
Login
  • 94165 Views
  • 9 replies
  • 2 likes

Just dont use it

I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.

Newbie

I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.

musiccornercv

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Log out everywhere

I think someone else is using my account. How can I log out from all units that are used by my account?

Newbie

I think someone else is using my account. How can I log out from all units that are used by my account?

abbysyp

Casual Listener

499 Views

1 replies

0 likes

Security
  • 499 Views
  • 1 replies
  • 0 likes

Swindlers!

This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get charged 2 times for student premium and ı dont get any **bleep** for 2 days.And none of the **bleep**ing members or workers wont give any **blee...

Casual Listener

This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get  charged 2 times  for student premium and ı dont get any **bleep** for 2 days.And n...

Maxim

Spotify Star

434 Views

1 replies

0 likes

Premium
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices with premium family

We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. Always with wifi or mobile streaming. Who can help?

Newbie

We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. ...

monruss

Newbie

23836 Views

5 replies

0 likes

  • 23836 Views
  • 5 replies
  • 0 likes

Solved!! Disassociate from Spark New Zealand

Hi, Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says: Your subscription is associated with our partner Spark New Zealand, please refer to Spark New Zealand for questions regarding yo...

Regular

Hi,   Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says:   Your subscription is associated with our partner Spark New ...

caledonianchris

Regular

4832 Views

9 replies

0 likes

Premium
Subscription
  • 4832 Views
  • 9 replies
  • 0 likes

Problemi di accesso

Salve non riesco ad accedereHo reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorniSono tornata da poco dalla Spagna dove però non l'ho usato

Newbie

Salve non riesco ad accedere Ho reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorni Sono tornata da poco dalla Spag...

696 Views

0 replies

0 likes

  • 696 Views
  • 0 replies
  • 0 likes

Your playlist/Your Library

How come i have "Your Libraray" and my family has "Your Playlist"? how can i get "Your Library" on theres? Thanks

Casual Listener

How come i have "Your Libraray" and my family has "Your Playlist"?   how can i get "Your Library" on theres?   Thanks 

mcnaryroger

Casual Listener

708 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 708 Views
  • 4 replies
  • 0 likes

Every title i add to my playlist appears twice in my playlist

Hey community, Every title i add to my playlist appears twice in my playlist - how can i fix this? thank you

Regular

Hey community,   Every title i add to my playlist appears twice in my playlist - how can i fix this?   thank you 🙂

215 Views

0 replies

0 likes

Account
Other
  • 215 Views
  • 0 replies
  • 0 likes

Can't find my band

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamonds' we appear. Is there anyway to sort this problem...

Newbie

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamon...

583 Views

0 replies

1 likes

Account
Other
  • 583 Views
  • 0 replies
  • 1 likes

Login problems

Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404

Casual Listener

Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404

MatthewJManger

Newbie

282 Views

1 replies

0 likes

Login
  • 282 Views
  • 1 replies
  • 0 likes

Profile and playlists

My profile is no longer searchable by my name, and me new playlists are now not able to be seen. I havent changed any settings. When looking at my playlists, there is now no longer an option to 'Make Public' or 'Make Secret', any ideas?

Newbie

My profile is no longer searchable by my name, and me new playlists are now not able to be seen. I havent changed any settings. When looking at my playlists, there is now no longer an option to 'Make...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Cant log in

My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel his account so I can stop getting charged. Thanks

Casual Listener

My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel h...

02108744009

Casual Listener

284 Views

1 replies

0 likes

Login
  • 284 Views
  • 1 replies
  • 0 likes

Subscription

Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this same email address, (so I don't lose my music) I h...

Casual Listener

Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this...

165 Views

0 replies

0 likes

Account
Subscription
  • 165 Views
  • 0 replies
  • 0 likes

Username isn't what it used to be

So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has happened here? How can I change this back? I will hav...

Visitor

So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has ha...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Cant log in

I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i have tryed using the reset password but im not get...

Casual Listener

I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i...

Paulwilliams90

Casual Listener

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Sonos

I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel the subscription as i cannot use it anymore, and i ...

Newbie

I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel ...

214 Views

0 replies

0 likes

Account
  • 214 Views
  • 0 replies
  • 0 likes

Account Migration

Hi,Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?

Newbie

Hi, Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?

409 Views

0 replies

0 likes

Account
  • 409 Views
  • 0 replies
  • 0 likes