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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88993 Views

9 replies

2 likes

Account
Login
  • 88993 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759383 Views

18 replies

29 likes

  • 759383 Views
  • 18 replies
  • 29 likes

Superuser Contribution Cancelar a conta premium sem saber o e-mail

Olá. Gostaria de cancelar minha conta premium, mas não sei o e-mail de cadastro. A que eu lembro é de uma conta free. Só que todo mês está sendo cobrado na minha fatura de cartão. Como proceder?

Newbie

Olá. Gostaria de cancelar minha conta premium, mas não sei o e-mail de cadastro. A que eu lembro é de uma conta free. Só que todo mês está sendo cobrado na minha fatura de cartão. Como proceder?

Alfredo

Roadie

5968 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 5968 Views
  • 1 replies
  • 0 likes

Premium Account stolen

I tried to login to spotify on both my laptop and phone today on the account that I currently cant retrieve and am paying premium for. The account's username is captaincirillo and I checked my email accounts for a recovery email but my connected emai...

Visitor

I tried to login to spotify on both my laptop and phone today on the account that I currently cant retrieve and am paying premium for. The account's username is captaincirillo and I checked my email ...

osornios

Spotify Star

261 Views

1 replies

0 likes

Account
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Account doesn't show family account in android app

Hi, When a check my account in a webbrowser I can see I'm member of a family account. But when I use the Android app is says I only have a free account. What can I do? I allready deleted the app and downloaded it again. Thanks

Casual Listener

Hi,   When a check my account in a webbrowser I can see I'm member of a family account. But when I use the Android app is says I only have a free account. What can I do? I allready deleted the...

osornios

Spotify Star

862 Views

5 replies

0 likes

  • 862 Views
  • 5 replies
  • 0 likes

Solved!! Found a forum with hacked accounts

Dear Spotify Dev Team, my account was hacked or something like it, i've changed my password and log out from all devices. So, i've searched on google to find out where my e-mail and password got shared then i found this forumNormal link: REMOVEDGoogl...

Newbie

Dear Spotify Dev Team, my account was hacked or something like it, i've changed my password and log out from all devices. So, i've searched on google to find out where my e-mail and password got sh...

Maxim

Spotify Star

877 Views

1 replies

0 likes

Account
  • 877 Views
  • 1 replies
  • 0 likes

Account aktieus81

I need to know what email is linked to acount aktieus81 i dont remember and the emails i look in have not get any mail to restore my acount. Not stick in spam. aktieus81 has a email linked to its acount. /Niklas.

Newbie

I need to know what email is linked to acount aktieus81 i dont remember and the emails i look in have not get any mail to restore my acount. Not stick in spam. aktieus81 has a email linked to its aco...

osornios

Spotify Star

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Save receipts on my computer

Hi, How can I savne the reseips I get from Spotify Premium? I need to send them to my accountant as I use it for my comany. Thanks

Newbie

Hi,   How can I savne the reseips I get from Spotify Premium? I need to send them to my accountant as I use it for my comany. Thanks

Alfredo

Roadie

500 Views

1 replies

2 likes

Premium
  • 500 Views
  • 1 replies
  • 2 likes

Move account to mail from facebook

Hii want to close my facebook account. So i need to move my account to a email account. Is there anyway for this ?

Visitor

Hi i want to close my facebook account. So i need to move my account to a email account. Is there anyway for this ?

osornios

Spotify Star

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Account

My account has been deactivated and won't let me log in how do I reactivate?My user name is jonovalentine

Newbie

My account has been deactivated and won't let me log in how do I reactivate? My user name is jonovalentine

osornios

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Premium Abo Family Anmeldung für Familienmitglieder nicht möglich

Ich nutze das Premium Familien Abo von Spotify.Login über Facebook.Vor kurzem wurden die Familienmitglieder in dem Account durch Spotify deaktiviert und auf den Free Acount zurückgestuft.Nun habe ich die Nutzer erneut zum Familienaccount eingeladen.N...

Casual Listener

Ich nutze das Premium Familien Abo von Spotify. Login über Facebook. Vor kurzem wurden die Familienmitglieder in dem Account durch Spotify deaktiviert und auf den Free Acount zurückgestuft. Nu...

subraumscherge

Casual Listener

1034 Views

2 replies

0 likes

  • 1034 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Password Change

My spotify account is connected to my facebook account but I've recently noticed someone I do not know using my spotify. When I tried to change my password, it wouldn't let me change my spotify password (email login) but to change my facebook passwor...

Newbie

My spotify account is connected to my facebook account but I've recently noticed someone I do not know using my spotify. When I tried to change my password, it wouldn't let me change my spotify passw...

osornios

Spotify Star

574 Views

1 replies

0 likes

Account
  • 574 Views
  • 1 replies
  • 0 likes

Sign out of all devices?

Guys can you please help me log out of all the devices I'm logged into? I'm still signed into a desktop at my old job and I believe they are using my account

Newbie

Guys can you please help me log out of all the devices I'm logged into? I'm still signed into a desktop at my old job and I believe they are using my account

LoganHelps

Composer

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Mi cuenta se paso a Free.

Hola! estuve pagando mediante MasterCard la cuenta premium. y de un mes a otro se me paso a Free. nose que paso. para acceder a premium solicita mis datos de tarjeta de vuelta. la cuenta premium tiene un vencimiento?

Newbie

Hola! estuve pagando mediante MasterCard la cuenta premium. y de un mes a otro se me paso a Free. nose que paso. para acceder a premium solicita mis datos de tarjeta de vuelta. la cuenta premium tien...

osornios

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Alterar o nome do NICK da Conta Premium

Olá, criei uma conta Família, porém agora notei que meu nome foi errado e não sei onde alterar isso. A letra foi trocada de "N" por "M". Como faço para alterar o nome do NICK sem perder o plano? Procurei o website um contato de telefone mas não encon...

Visitor

Olá, criei uma conta Família, porém agora notei que meu nome foi errado e não sei onde alterar isso. A letra foi trocada de "N" por "M". Como faço para alterar o nome do NICK sem perder o plano? Proc...

brunoviana

Regular

8671 Views

1 replies

0 likes

  • 8671 Views
  • 1 replies
  • 0 likes

Email address already in use

Hi, I have recently created an account and need to change my country. When I go into account settings it will not let me change any details as it says my email address is already in use and the password box is greyed out. If I change the first letter...

Newbie

Hi,   I have recently created an account and need to change my country.  When I go into account settings it will not let me change any details as it says my email address is already in us...

Tom

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Forgot password

I have an old e-mail account that I dont remember the password for, which happen to be the e-postadress my Spotify Premium is registrated on. I also dont remember the password for my Spotify, which make it impossible to get into Spotify without Faceb...

Newbie

I have an old e-mail account that I dont remember the password for, which happen to be the e-postadress my Spotify Premium is registrated on. I also dont remember the password for my Spotify, which m...

osornios

Spotify Star

239 Views

1 replies

0 likes

Account
Login
Premium
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Country?

im new-ish to spotify and i made an account and after 14 days it says i cannot access it from abroard. so i just kept making new accounts assuming i was only allowed 14 days before paying. today, my friend told me that i can use spotify free, as long...

Casual Listener

im new-ish to spotify and i made an account and after 14 days it says i cannot access it from abroard. so i just kept making new accounts assuming i was only allowed 14 days before paying. today, my ...

iamandyhill

Community Legend

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes

Premium does not work

Hello, I pay premium every month, but this month spotify is totally off and it does not work. can you help me? I cannot download any song and listen offline. I have family pack.

Newbie

Hello, I pay premium every month, but this month spotify is totally off and it does not work. can you help me? I cannot download any song and listen offline. I have family pack.

iamandyhill

Community Legend

214 Views

1 replies

0 likes

Account
Premium
  • 214 Views
  • 1 replies
  • 0 likes

Living abroad and can't get Spotify in English

I'm an American stationed abroad - I grudgingly accept that I'm stuck with Spotify Spain and all it's (!@#$%^&*) commercials while I'm here - even though I'm using a VPN, which apparently you all see right through. Can I at least get the app changed ...

Newbie

I'm an American stationed abroad - I grudgingly accept that I'm stuck with Spotify Spain and all it's (!@#$%^&*) commercials while I'm here -  even though I'm using a VPN, which apparently y...

iamandyhill

Community Legend

558 Views

1 replies

0 likes

Other
  • 558 Views
  • 1 replies
  • 0 likes

Doesn't recognize premium

Hello, my boyfriend got a premium account, but Spotify doesn't recognize it. Because his playlists aren't longer available offline. What do we have to do?

Newbie

Hello, my boyfriend got a premium account, but Spotify doesn't recognize it. Because his playlists aren't longer available offline. What do we have to do?

osornios

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

NO PUEDO AGREGAR A MI FAMILIA CON EL "PLAN FAMILIAR"

Necesito una respuesta del por que nopuedo volver a agregar a los integrantes de mi familia, los cuales ya conformaban mi plan familiar de spotify, me sale como si no tuviera integrantes y cuando les envio al correo el mail de confirmacion para su cu...

Newbie

Necesito una respuesta del por que nopuedo volver a agregar a los integrantes de mi familia, los cuales ya conformaban mi plan familiar de spotify, me sale como si no tuviera integrantes y cuando les...

bryli17

Newbie

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes