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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396227 Views
  • 943 replies
  • 107 likes
  • Account
  • 396227 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170432 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170432 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98829 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98829 Views
  • 68 replies
  • 10 likes

Problema na conta

Meu Spotify fecha toda vez que abro outro aplicativo, tipo, vou mexer em outra coisa, jogar e tal e a música pára de tocar toda vez. Esse problema é desde o meu antigo aparelho (Galaxy s7) e até hoje continua. Será que poderiam me ajudar? Agradecido.

  • Newbie
  • Meu Spotify fecha toda vez que abro outro aplicativo, tipo, vou mexer em outra coisa, jogar e tal e a música pára de tocar toda vez. Esse problema é desde o meu antigo aparelho (Galaxy s7) e até hoje...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Superuser Contribution 'Sign out everywhere' button not working

Please help me, I've tried it a few times and it's not kicking anybody out and I reaaalllly need to kick some people out of my account

  • Casual Listener
  • Please help me, I've tried it a few times and it's not kicking anybody out and I reaaalllly need to kick some people out of my account
  • MaryS
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Premium features

Just re-bought my Spotify premium but I can only save songs and select songs. For some reason, when I try to skip more than 5 songs, it says it's only for premium accounts, even though my account says premium. I also cannot skip backwards or queue so...

  • Casual Listener
  • Just re-bought my Spotify premium but I can only save songs and select songs. For some reason, when I try to skip more than 5 songs, it says it's only for premium accounts, even though my account say...
  • CwigH
  • Casual Listener
  • 659 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 659 Views
  • 9 replies
  • 0 likes

Charged Four times - urgent

Hi, My daughter and I were going to get student premium for her ( she is in high school). We put the credit card details in and then it asked us for student certification.We realized that Student Premium can only be used for University or college stu...

  • Newbie
  •   Hi,  My daughter and I were going to get student premium for her ( she is in high school). We put the credit card details in and then it asked us for student certification.We realized t...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Can't log in or log out on PS4

Hello, i've been getting the can't use Spotify abroad for more than 14 days error message. I can't log out on the PS4, because there's no such option (no one ever thought to add in 3 years, apparently), i logged out on the website, but that did nothi...

  • Newbie
  • Hello, i've been getting the can't use Spotify abroad for more than 14 days error message. I can't log out on the PS4, because there's no such option (no one ever thought to add in 3 years, apparentl...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

recover my account

i logged out of my spotify account and since then i have struggled to log back in. the email i am using is a school email which has been blocked as i have left school therefore i cant recieve a password change email. i only know my user name. i despe...

  • Newbie
  • i logged out of my spotify account and since then i have struggled to log back in. the email i am using is a school email which has been blocked as i have left school therefore i cant recieve a passw...
  • kejt_
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 195 Views
  • 1 replies
  • 0 likes

I don't remember my email

I don't remember my email nor my password and the only thing i remember right now is my username. I want to log in and cancel spotify premium but as I don't remember anything but username I can't do it. I don't want to pay for something I don't use. ...

  • Newbie
  • I don't remember my email nor my password and the only thing i remember right now is my username. I want to log in and cancel spotify premium but as I don't remember anything but username I can't do ...
  • kejt_
  • Community Legend
  • 962 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 962 Views
  • 1 replies
  • 0 likes

Log in HELP

I can't log in because I'm no longer in my home country (Philippines) and it's asking me to update on Spotify.com but I don't know where exactly to find it. Anyone who might have had the same issue?

  • Newbie
  • I can't log in because I'm no longer in my home country (Philippines) and it's asking me to update on Spotify.com but I don't know where exactly to find it. Anyone who might have had the same issue?
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Family premium no more available

Hi, I had some trouble attaching my account to the family one.I currently have a facebook account and I never received the invitation mail. I created another account with a different mail address, which worked.However the family account seemed to be ...

  • Visitor
  • Hi,   I had some trouble attaching my account to the family one. I currently have a facebook account and I never received the invitation mail.   I created another account with a differ...
  • acharruel1
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

I can't log in aboard on my premium family account,

Hi, i Just started using a premium family account. We bought it When we were aboard, i am Now trying to log in on my account, But everytime it says i Cannot log in Because i can only use spotify for 14 says aboard. How can i log in eventho I'm Still ...

  • Casual Listener
  • Hi, i Just started using a premium family account. We bought it When we were aboard, i am Now trying to log in on my account, But everytime it says i Cannot log in Because i can only use spotify for ...
  • 1156619311
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium account set on free

Good morning,I have a premium account, but since a few days it is set on "free".Please fix this. Thanks

  • Music Fan
  • Good morning, I have a premium account, but since a few days it is set on "free". Please fix this.   Thanks
  • jayjay84
  • Music Fan
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Is there any way I can update my musical taste after creating my account?

I made my account recently and was in a rush so I skipped the part where I gave Spotify my musical preferences like favorite genre, artists, etc, so now my recommendations are way off. Is there any way to go back and update these settings?

  • Newbie
  • I made my account recently and was in a rush so I skipped the part where I gave Spotify my musical preferences like favorite genre, artists, etc, so now my recommendations are way off. Is there any w...
  • Emersonlejong
  • Regular
  • 1001 Views
  • 1 replies
  • 0 likes
  • 1001 Views
  • 1 replies
  • 0 likes

I can't login my account.(even can't use "forgot your username or password?")

I have two accounts .I want to cancel my old account but I can't login.Use "forgot your username or password?" It's showed I should login with FB.When I login with FB,it connect to my new accout.(I have canceled my new account connect to FB.) How can...

  • Newbie
  • I have two accounts . I want to cancel my old account but I can't login. Use "forgot your username or password?"  It's showed I should login with FB. When I login with FB,it connec...
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
  • 180 Views
  • 0 replies
  • 0 likes

Account Hacked

So my boyfriend had an account under his email omagashi@hotmail.com with the username, moribigood. He was using a code that gave him spotify free for 6 months. A month or so ago, he got kicked off his account at home and at work and couldn't seem to ...

  • Casual Listener
  • So my boyfriend had an account under his email omagashi@hotmail.com with the username, moribigood. He was using a code that gave him spotify free for 6 months. A month or so ago, he got kic...
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta do Gmail x Conta do Facebook...

Cancelei minha conta do Spotify por ter recebido duas cobranças, uma correta e outra pela conta do Facebook associada.Pedi que excluíssem minha conta do Facebook, para resolver (apesar de achar útil a conta vinculada). O problema foi "resolvido", poi...

  • Visitor
  • Cancelei minha conta do Spotify por ter recebido duas cobranças, uma correta e outra pela conta do Facebook associada. Pedi que excluíssem minha conta do Facebook, para resolver (apesar de achar úti...
  • JulianA_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution familyPlan

my mother bought the family plan i set it up and fixed it. added my dad and her account was the administstive acount. when i invite me with any of the Emils contected i dont recive an email invite. maybe bacause of facebook? tried deactivaing faceboo...

  • Casual Listener
  • my mother bought the family plan i set it up and fixed it. added my dad and her account was the administstive acount. when i invite me with any of the Emils contected i dont recive an email invite. m...
  • JulianA_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creé mi cuenta con Facebook y SI se me desconectó

¡Hola!Tuve que crear una nueva cuenta de Spotify para poder escribir este post.Trataba de iniciar sesión con mi cuenta de Facebook y me dice que no hay cuenta de Spotify vinculada con esta cuenta.Lo que es raro, porque Spotify dice: "Si creaste tu cu...

  • Casual Listener
  • ¡Hola! Tuve que crear una nueva cuenta de Spotify para poder escribir este post. Trataba de iniciar sesión con mi cuenta de Facebook y me dice que no hay cuenta de Spotify vinculada con esta cuenta...
  • JulianA_Bogota
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email from normal account to the email which is used for facebook

I want to change my current account email to gmail but when i tried changing email address to my gmail, it fails because it is linked to facebook. How do i go about it or is there a similiar post to it? I tried google-ing but seems nothings similiar.

  • Newbie
  • I want to change my current account email to gmail but when i tried changing email address to my gmail, it fails because it is linked to facebook. How do i go about it or is there a similiar pos...
  • JulianA_Bogota
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium ama eksik

Hesabım premium ama şarkıları ileri okuyla değiştirince daha fazla değiştirme için premium alın diyor

  • Newbie
  • Hesabım premium ama şarkıları ileri okuyla değiştirince daha fazla değiştirme için premium alın diyor
  • JulianA_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify Wont Start (WINDOWS 10 PC)

Hello, So Spotify was working fine until a few days ago, but for the last couple of days i cant even get it to start. I double-click it to launch and my task manager shows its there but it never shows up. I've looked through some of the other threads...

  • Newbie
  • Hello,              So Spotify was working fine until a few days ago, but for the last couple of days i cant even get it to start. I double-click it to launch and...
  • 206 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 206 Views
  • 0 replies
  • 0 likes