Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398279 Views
  • 948 replies
  • 107 likes
  • Account
  • 398279 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171404 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171404 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99084 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99084 Views
  • 68 replies
  • 10 likes

Contact Spotify Support?

You should really have a way to contact and talk to an actual person. It is very frustrating that I have my play lists to listen to on my computer but on my phone every time I log out I have to go back and individually redownload each play list or so...

  • Newbie
  • You should really have a way to contact and talk to an actual person. It is very frustrating that I have my play lists to listen to on my computer but on my phone every time I log...
  • Wazzboat44
  • Newbie
  • 284 Views
  • 3 replies
  • 1 likes
  • 284 Views
  • 3 replies
  • 1 likes

Solved!! How old is my Spotify Account?

Is there any way to see when I first created my Spotify account? I've been a member of this amazing company since maybe 2008 or 2009 if I remember correctly, it would just be fun to see exactly when I first joined. I checked receipts of Premium payme...

  • Casual Listener
  • Is there any way to see when I first created my Spotify account? I've been a member of this amazing company since maybe 2008 or 2009 if I remember correctly, it would just be fun to see exactly when ...
  • Jorup
  • Casual Listener
  • 16479 Views
  • 2 replies
  • 2 likes
  • 16479 Views
  • 2 replies
  • 2 likes

Superuser Contribution not abroad but getting notification that I cannot log in - also changed I phone

Hello - I changed I Phone yesterday and cannot log in on my new phone , only on the internet. I get the notification that I can only use spotify abroad for 14 days. All my settings are set to my current country, and I have not been travelling recentl...

  • Casual Listener
  • Hello - I changed I Phone yesterday and cannot log in on my new phone , only on the internet. I get the notification that I can only use spotify abroad for 14 days. All my settings are set to my curr...
  • MaryS
  • Roadie
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Want to Cancel Premium but no one has log-in info

Somehow my company business credit card has been charged 9.99 per month but no one in the business or my family remembers entering the cc#. How can I find out if the charges I see on my bank statement are legit from Spotify or if it is a fraudulent c...

  • Casual Listener
  • Somehow my company business credit card has been charged 9.99 per month but no one in the business or my family remembers entering the cc#. How can I find out if the charges I see on my bank statemen...
  • gmfrick94
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

Alterei os dados do meu cartão de crédito e fui cobrado.

Tive que alterar o cartão de crédito para realizar o pagamento do plano familiar. Para a minha surpresa eu fui cobrado no valor de R$ 10,00. No meu entendimento deveria ser cobrado o valor de R$ 22,35 apenas no dia do vencimento que seria no dia 10/1...

  • Newbie
  • Tive que alterar o cartão de crédito para realizar o pagamento do plano familiar. Para a minha surpresa eu fui cobrado no valor de R$ 10,00. No meu entendimento deveria ser cobrado o valor de R$ 22,3...
  • marcellelealr
  • Regular
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Spotify for Artists - Completely intransparent process

Hi there, i'm producing some music and it would be a plus - even if i'm not a Top-1000-Start - to enrich my appearance on Spotify and to get some more insight.Spotify opened the Artist program - at least this is whats written.However i've submitted t...

  • Newbie
  • Hi there,   i'm producing some music and it would be a plus - even if i'm not a Top-1000-Start - to enrich my appearance on Spotify and to get some more insight. Spotify opened the Artist p...
  • Maxim
  • Spotify Star
  • 239 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 239 Views
  • 4 replies
  • 0 likes

Need help changing password

Hi, I no longer remember my password because I always just log in with Facebook, but now it seems like someone else is using my account and has changed the account email. So I can't change the email because I don't know my password, I can't make a ne...

  • Casual Listener
  • Hi,   I no longer remember my password because I always just log in with Facebook, but now it seems like someone else is using my account and has changed the account email. So I can't change t...
  • octodur
  • Roadie
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account Hacked: Password and Email changed

Hello, The email address and password associated with my account have been changed (I didnt change them) I'm unable to log in and am only able to make this post as I am still logged in on the spotify desktop app Attachted is the email that I have bee...

  • Newbie
  • Hello,  The email address and password associated with my account have been changed (I didnt change them) I'm unable to log in and am only able to make this post as I am still logged in on t...
  • Melody
  • Spotify
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked Account

Hello Spotify-Team, i have a big problem. I'm using my Spotify Account since July 2014. I always login via facebook. NOW my account got hacked. That means I can login via facebook but someone changed the E-Mail at my account to "l**********@gmail.com...

  • Newbie
  • Hello Spotify-Team,   i have a big problem. I'm using my Spotify Account since July 2014.   I always login via facebook. NOW my account got hacked. That means I can login via facebo...
  • Melody
  • Spotify
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution ---@gmail.com

hola, llevo desde ayer intentando entrar tanto en el android como el portatil, y no hay manera, me da un error 3. he intentado varias veces restableces la contraseña pero no me llega el mensage al correo para esa opción. ¿qué puedo hacer? por favor c...

  • Newbie
  • hola,   llevo desde ayer intentando entrar tanto en el android como el portatil, y no hay manera, me da un error 3. he intentado varias veces restableces la contraseña pero no me llega el me...
  • MarahKlein
  • Newbie
  • 2476 Views
  • 2 replies
  • 0 likes
  • Account
  • 2476 Views
  • 2 replies
  • 0 likes

Getting Verified

Hi, I submitted my Artist accoun to be verified a couple weeks ago and never got a response or any e-mails at all, can somebody help me?

  • Newbie
  • Hi,   I submitted my Artist accoun to be verified a couple weeks ago and never got a response or any e-mails at all, can somebody help me?
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 1 likes
  • Account
  • 189 Views
  • 1 replies
  • 1 likes

Solved!! Hijacked account

HeySomeone hijacked my account while at work. My workplace offers free wifi to connect to, so I suppose someone in the hotel decided to change my password. They noticed I noticed and removed all my playlists. While I managed to save the account, I co...

  • Regular
  • Hey Someone hijacked my account while at work. My workplace offers free wifi to connect to, so I suppose someone in the hotel decided to change my password. They noticed I noticed and removed all ...
  • mischaz
  • Music Fan
  • 473 Views
  • 4 replies
  • 0 likes
  • Account
  • 473 Views
  • 4 replies
  • 0 likes

Account hacked

Hi, I have received three emails saying that I changed my premium subscription and twice my email. I did not requested or authorized these changes. I have sent an email to account-details-changed@spotify.com but so far I did not receive any informati...

  • Casual Listener
  • Hi,  I have received three emails saying that I changed my premium subscription and twice my email. I did not requested or authorized these changes. I have sent an email to account-details-c...
  • GloPereira
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 161 Views
  • 1 replies
  • 0 likes

Me suscribí a premium pero aún no lo tengo

Pague 2 veces, me llegó la notificación mi celular del cargo a mi tarjeta de crédito se hizo el cargo de la promoción de 9 pesos o lo que sea. Ya reinstale spotify, ya revisé y no tengo otras cuentas asociadas y ni así. Entonces todo es un engaño? Un...

  • Casual Listener
  • Pague 2 veces, me llegó la notificación mi celular del cargo a mi tarjeta de crédito se hizo el cargo de la promoción de 9 pesos o lo que sea. Ya reinstale spotify, ya revisé y no tengo otras cuentas...
  • Metalislife
  • Newbie
  • 358 Views
  • 5 replies
  • 2 likes
  • Premium
    Subscription
  • 358 Views
  • 5 replies
  • 2 likes

Superuser Contribution no puedo ingresar a mi cuenta

Hola no puedo ingresar a mi cuenta me indica que no esta activa pero no puedo ingresar ni en la pagina ni en la app marca error 3 y es con la unica cuenta que tengo.

  • Newbie
  • Hola no puedo ingresar a mi cuenta me indica que no esta activa pero no puedo ingresar ni en la pagina ni en la app marca error 3 y es con la unica cuenta que tengo.
  • ZullyB
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque no se cargan los pagos a mi tarjeta?

Que esta pasando con la pg de spotify, me cancelaron mi cuenta premium, al momento ce cambiar mi tarjeta para que se cargara el cobro, la paquina me arroja un mensaje que hay problemas con el proveedor de cobro, que intente mas tarde, ya meti 3 tarje...

  • Newbie
  • Que esta pasando con la pg de spotify, me cancelaron mi cuenta premium, al momento ce cambiar mi tarjeta para que se cargara el cobro, la paquina me arroja un mensaje que hay problemas con el proveed...
  • ZullyB
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify US Family Plan in Canada

Hi, I was thinking of joining a family plan in the US, but can I use it Canada? I travel for work a lot and I need to use it in both countries, mainly in Canada.

  • Newbie
  • Hi,   I was thinking of joining a family plan in the US, but can I use it Canada? I travel for work a lot and I need to use it in both countries, mainly in Canada.
  • ZullyB
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete an account with an email I have deleted

Hello,I want to edlete an account with an email I alredy have deleted and it is connected to facebook, I want to log out that facebook and connect it to my new premium account.

  • Newbie
  • Hello, I want to edlete an account with an email I alredy have deleted and it is connected to facebook, I want to log out that facebook and connect it to my new premium account.
  • ZullyB
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes