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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280561 Views
  • 822 replies
  • 84 likes
  • Account
  • 280561 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133439 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133439 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75726 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75726 Views
  • 63 replies
  • 8 likes

Me dice que no existe una cuenta con mis datos y ya me había registrado

Me acabo de registrar y hoy mismo intente iniciar sesión en otro dispositivo (ya había cerrado sesión en el anterior) y me sale un cuadro te texto azul que dice que no hay una cuenta con ese correo. Ya intenté en ambos dispositivos y es lo mismo.

  • Newbie
  • Me acabo de registrar y hoy mismo intente iniciar sesión en otro dispositivo (ya había cerrado sesión en el anterior) y me sale un cuadro te texto azul que dice que no hay una cuenta con ese correo. ...
  • alexandra19576
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Download Once

HI.Can I download songs on PC only then copy the music files to my phone so there will be no need to download them again ???

  • Newbie
  • HI. Can I download songs on PC only then copy the music files to my phone so there will be no need to download them again ???
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo conectar ao face e mudar os numeros da conta

Salve povão! Eu utilizava esta conta vinculada a um antigo facebook, disvinculei e apaguei ele, agora quero fazer o vinculo novamente no facebook na conta nova, com o mesmo email porém não consigo fazer e além do mais fico com esse número como se fos...

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  • Casual Listener
  • Salve povão! Eu utilizava esta conta vinculada a um antigo facebook, disvinculei e apaguei ele, agora quero fazer o vinculo novamente no facebook na conta nova, com o mesmo email porém não consigo fa...
  • Bittencourt
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 639 Views
  • 1 replies
  • 0 likes

Solved!! Hacked - What to do?

Hey there. A few days ago I noticed that the premium subscription changed to Family. So I checked, changed it back to normal premium, logged out all devices, changed Facebook password, etc. Apparently I can't send a device password to my email though...

  • Newbie
  • Hey there. A few days ago I noticed that the premium subscription changed to Family. So I checked, changed it back to normal premium, logged out all devices, changed Facebook password, etc. Apparentl...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Código

Esto tentando add membros ao meu plano familia envio o link Qdo a pessoa vai entra pede um código alguém pode me dizer que código é esse por favor

  • Newbie
  • Esto tentando add membros ao meu plano familia envio o link Qdo a pessoa vai entra pede um código alguém pode me dizer que código é esse por favor
  • Bittencourt
  • Spotify Star
  • 119993 Views
  • 3 replies
  • 3 likes
  • 119993 Views
  • 3 replies
  • 3 likes

Solved!! spotify family plan

Hi everyone! i am part of a premium family plan but I would like to get out of it without asking the adm of the plan to taking me off. Is that possible?how can I do that?

  • Casual Listener
  • Hi everyone! i am part of a premium family plan but I would like to get out of it without asking the adm of the plan to taking me off. Is that possible? how can I do that?
  • ligiaspot41
  • Newbie
  • 345 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 345 Views
  • 2 replies
  • 0 likes

Can't Sign in on Lil Uzi Vert's website

In case you guys didn't know Lil Uzi Vert is having a playlist you have to subscribe to in order to register for his summer meet at an undisclosed location and time. When I go into follow on Spotify I sign in with Facebook and it says "INVALID_CLIENT...

  • Casual Listener
  • In case you guys didn't know Lil Uzi Vert is having a playlist you have to subscribe to in order to register for his summer meet at an undisclosed location and time. When I go into follow on Spo...
  • osornios
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 263 Views
  • 1 replies
  • 0 likes

I reset my password and lost Premuim

So I reset my password for Spotify on my phone when i logged back in i lost my Premium

  • Casual Listener
  • So I reset my password for Spotify on my phone when i logged back in i lost my Premium
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 207 Views
  • 1 replies
  • 0 likes

Mode Hors connexion/ offline mode

Bonjour je voulais savoir quand on enregistre une playlist sur spootify en hor connexion si elle s'enregistre aussi en hors connexion sur tablettes et smartphones Hello I wanted to know when we record a playlist on spootify in hor connection if it al...

  • Newbie
  • Bonjour je voulais savoir quand on enregistre une playlist sur spootify en hor connexion si elle s'enregistre aussi en hors connexion sur tablettes et smartphones   Hello I wanted to know whe...
  • osornios
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Cannot login with facebook anymore

Hi there, I have been using the Spotify web player for a few months now. Everything worked fine and I could connect with Facebook without any issue, until a few weeks ago. For some reason, after I cleaned my PC, I remain stuck on the login page with ...

  • Casual Listener
  • Hi there,   I have been using the Spotify web player for a few months now. Everything worked fine and I could connect with Facebook without any issue, until a few weeks ago. For some reason, a...
  • idontknowc
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Login
  • 153 Views
  • 2 replies
  • 0 likes

Can't login

I had an spotify account with the username t_hollenberg and while listening to music it automaticly logged out. After it logged out i tried to login again but i kept seeing an error. Now i cant login anymore and if i try to change my password it says...

  • Newbie
  • I had an spotify account with the username t_hollenberg and while listening to music it automaticly logged out. After it logged out i tried to login again but i kept seeing an error. Now i cant login...
  • osornios
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Login
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't work on iPhone - abroad

I cannot use spotify on the iphone. When it tries to connect the log in fails. It says that i cannot use spotify abroad for more then 14 days, but I am a premium member!

  • Newbie
  • I cannot use spotify on the iphone.   When it tries to connect the log in fails. It says that i cannot use spotify abroad for more then 14 days, but I am a premium member!
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 191 Views
  • 1 replies
  • 0 likes

Email change in Facebook not reflecting in Spotify

Spotify said that any email change on a facebook-linked account would need to happen in Facebook. I've done that. But the change is not being reflected in Spotify which still lists an ancient, since-closed email address.

  • Visitor
  • Spotify said that any email change on a facebook-linked account would need to happen in Facebook. I've done that. But the change is not being reflected in Spotify which still lists an ancient, since-...
  • corywelch
  • Regular
  • 165 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 165 Views
  • 2 replies
  • 0 likes

Solved!! Unable to change e-mail address

Greetings, I've resently had trouble changing my e-mail. The e-mail currently attached to my account is no longer accessable as it is de-activated, and I was wondering if there was any way to change it to my actual e-mail without cancelling my Premiu...

  • Casual Listener
  • Greetings,   I've resently had trouble changing my e-mail. The e-mail currently attached to my account is no longer accessable as it is de-activated, and I was wondering if there was any way t...
  • Myklemartin2
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
  • 349 Views
  • 2 replies
  • 0 likes

Hilfe

Hallo zusammen,ich hoffe das ich hier richtig bin mit meiner Frage.Ich habe Spotify Premium jetzt für einen gewissen Zeitraum kostenlos testen können und es gefällt mir super! Nun wollte ich das Abo abschließen damit ich den Premiumdienst immer nutze...

  • Casual Listener
  • Hallo zusammen, ich hoffe das ich hier richtig bin mit meiner Frage. Ich habe Spotify Premium jetzt für einen gewissen Zeitraum kostenlos testen können und es gefällt mir super! Nun wollte ich da...
  • Maxim
  • Spotify Star
  • 275 Views
  • 5 replies
  • 0 likes
  • 275 Views
  • 5 replies
  • 0 likes

Address

Where can I check my home address linked with my Premium family account?

  • Newbie
  • Where can I check my home address linked with my Premium family account?
  • shere92
  • Gig Goer
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

My premium isn't working !!!!

Hi SpotifyI switched my payment info and got knocked down to free - it's happened before but when I've paid it goes back to premium - I can't get the account back to premium and I'm like dying! I can see all my playlists and songs but I can't play wh...

  • Visitor
  • Hi Spotify I switched my payment info and got knocked down to free - it's happened before but when I've paid it goes back to premium - I can't get the account back to premium and I'm like dying! I c...
  • shere92
  • Gig Goer
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile payment not processing

I have tried to update my payment thru mobile network provider but it is not working. Ive been using this method for the past 4 months but its not working this time... Please advise. Thanks.

  • Newbie
  • I have tried to update my payment thru mobile network provider but it is not working. Ive been using this method for the past 4 months but its not working this time... Please advise. Thanks.
  • Dhabhie
  • Newbie
  • 245 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 2 replies
  • 0 likes

Password reset link won't open

Password reset ling in email isn't highlighted to to click for opening on yahoo mail.

  • Newbie
  • Password reset ling in email isn't highlighted to to click for opening on yahoo mail.
  • HetzeFetze
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei minha conta premium e recebi a cobranca de 16,90 debitada!

Olá, gostaria de saber como obter o extorno! Estava usando o Free de 30 dias. Não chegou nenhum email dizendo que o fim da cortesia estava próximo! Cancelei a conta e mesmo assim foi creditado!

  • Newbie
  • Olá, gostaria de saber como obter o extorno! Estava usando o Free de 30 dias. Não chegou nenhum email dizendo que o fim da cortesia estava próximo! Cancelei a conta e mesmo assim foi creditado!
  • machadogalvan
  • Newbie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes