Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413055 Views
  • 965 replies
  • 108 likes
  • Account
  • 413055 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180190 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180190 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101152 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101152 Views
  • 68 replies
  • 10 likes

Solved!! Nao estou conseguindo entrar no plano familiar, ao qual eu ja pertencia e fui desligada

Nao estou conseguindo entrar no plano familiar do meu esposo. Eu ja pertencia ao plano familiar dele e recebi um email para confirmar as informações de endereço, porem nao consigo mais confirmar, fui retirada do plano sem nenhum motivo. Aguardo um re...

  • Newbie
  • Nao estou conseguindo entrar no plano familiar do meu esposo.   Eu ja pertencia ao plano familiar dele e recebi um email para confirmar as informações de endereço, porem nao consigo mais confi...
  • Bittencourt
  • Spotify Star
  • 43865 Views
  • 9 replies
  • 3 likes
  • 43865 Views
  • 9 replies
  • 3 likes

Solved!! Tenho 2 contas e quero juntar em 1

Tenho 2 perfis, com e-mails diferentes. Quero o login de um, com o e-mail de outro. Mas não acho como deletar a conta ou como mandar e-mail para o SAC do Spotify. Obviamente, quero fazer isso, sem perder as playlists já criadas. Como faço?

  • Newbie
  • Tenho 2 perfis, com e-mails diferentes. Quero o login de um, com o e-mail de outro. Mas não acho como deletar a conta ou como mandar e-mail para o SAC do Spotify. Obviamente, quero fazer isso, sem pe...
  • alexandre10
  • Newbie
  • 3169 Views
  • 2 replies
  • 2 likes
  • Account
  • 3169 Views
  • 2 replies
  • 2 likes

Account hacked

Help my account was hacked! I can still loggin with Facebook, but I suddenly have a russian e-mail adres!

  • Newbie
  • Help my account was hacked! I can still loggin with Facebook, but I suddenly have a russian e-mail adres!
  • mpearson
  • Newbie
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 143 Views
  • 1 replies
  • 0 likes

Looks like my account data is shared with somebody else.

Hi,I'm a premium user for about 3 years. Yesterday, there was an unknown device connected to my account, and this other person was controlling the music. He also added a new playlist. I resetted my Facebook password, set the new (totally different) o...

  • Visitor
  • Hi, I'm a premium user for about 3 years. Yesterday, there was an unknown device connected to my account, and this other person was controlling the music. He also added a new playlist. I resetted my...
  • sanambewfa
  • Regular
  • 239 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 239 Views
  • 2 replies
  • 1 likes

South African App store on iphone but paying for Spotify in Netherlands

Hopefully someone can help me - My app store on my IOS is South African. But because I am now living in the Netherlands, I have a Spotify account with debit orders from my Dutch Bank. I can't switch my App store to Netherlands because I don't have a ...

  • Newbie
  • Hopefully someone can help me -    My app store on my IOS is South African. But because I am now living in the Netherlands, I have a Spotify account with debit orders from my Dutch Bank. ...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Hacked account

Hi there,So my account got hacked. All my Numbers deleted and replaced by other music. This account is linked with my Facebook and i'm the one who set up spotify family for my household. I already changed my Facebook password but is there anyway that...

  • Newbie
  • Hi there, So my account got hacked. All my Numbers deleted and replaced by other music. This account is linked with my Facebook and i'm the one who set up spotify family for my household. I already ...
  • Robert_W
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Account hacked

Hi, Like several other people on this comminuty I have had my account highjacked. The email associated with my account has been changed as well, so I cant reset the password via email. What do I do?

  • Newbie
  • Hi,   Like several other people on this comminuty I have had my account highjacked. The email associated with my account has been changed as well, so I cant reset the password via email. &nbs...
  • Robert_W
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 174 Views
  • 1 replies
  • 0 likes

Deleted Facebook account

I deleted my Facebook account but it was my login to apotify as well. Now I can't use my email at Spotify because there already is 'another account' on that email. The account doesn't excist since the Facebook account is deleted. How do I make a user...

  • Newbie
  • I deleted my Facebook account but it was my login to apotify as well. Now I can't use my email at Spotify because there already is 'another account' on that email. The account doesn't excist since th...
  • Robert_W
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 1 replies
  • 0 likes

Merging two Premium Accounts into one Premium for Family account

My wife and I both have a premium account. We would like to get one Family Account. How can we merge those two accounts into one family account in such a way that we keep all playlistst etc of the account that we will give up? Thanks!

  • Casual Listener
  • My wife and I both have a premium account. We would like to get one Family Account. How can we merge those two accounts into one family account in such a way that we keep all playlistst etc of the ac...
  • MoClutt
  • Newbie
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

my account's under an old email

how can i update my email so i can login into my account?

  • Newbie
  • how can i update my email so i can login into my account?
  • Maxim
  • Spotify Star
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

veranderen abonnement op Iphone

Hoi,ik heb een premium account. Ik heb een nieuwe Iphone gekocht en na het uploaden van de app komt er steeds: abonnement: Free. Ik wil dit wijzigen. Hoe kan ik dat doen?Thx,Gunter

  • Visitor
  • Hoi, ik heb een premium account.  Ik heb een nieuwe Iphone gekocht en na het uploaden van de app komt er steeds: abonnement: Free.  Ik wil dit wijzigen.  Hoe kan ik dat doen? Thx, G...
  • Hubo
  • Community Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
  • 629 Views
  • 1 replies
  • 0 likes

Hacked Account and deleting other

Recently My account Celestial_ghosts or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again and I cannot change my details. I have cancelled my ...

  • Regular
  • Recently My account Celestial_ghosts or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again a...
  • Matth932
  • Newbie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Multiple Passwords?

I am having trouble with my account. Someone I don't know has been using my account, so I tried resetting my password. My account is connected through Facebook, so I went through the steps of changing my Facebook password. But now, when logging into ...

  • Visitor
  • I am having trouble with my account. Someone I don't know has been using my account, so I tried resetting my password. My account is connected through Facebook, so I went through the steps of changin...
  • user-removed
  • Not applicable
  • 856 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 856 Views
  • 3 replies
  • 0 likes

Wrong Artist for My Album on Spotify

Hello.I'm new to Spotify. I released a CD through CD Baby called Lydia's Lullabies. My name is Scott Dawson, but my album is showing up on another Scott Dawson's page that is not me. See attachment. I would like to have this album moved to my page. T...

  • Newbie
  • Hello. I'm new to Spotify.  I released a CD through CD Baby called Lydia's Lullabies.  My name is Scott Dawson, but my album is showing up on another Scott Dawson's page that is not me.&nb...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! different accounts

can anyone tell me, ia spotify premium and spotify for family the same thing?

  • Newbie
  • can anyone tell me, ia spotify premium and spotify for family the same thing?
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

I can no longer log into my account, and the "send password reset" link does nothing. Not sure if there is a problem with the system, or if somebody hacked my account and changed the email address ..? how do I regain access to my account.thanks

  • Newbie
  • I can no longer log into my account, and the "send password reset" link does nothing.     Not sure if there is a problem with the system, or if somebody hacked my account and changed the e...
  • BushmanCanuck
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
  • 300 Views
  • 2 replies
  • 0 likes

Can't crate an account

Hi, I'm new to Spotify and want to create an accountThe problem is that if I want to create an account with E-mail it says:unknown error try again later so I waited a month and even more than that it says the same thing And if I want to crate one wit...

  • Newbie
  • Hi, I'm new to Spotify and want to create an account The problem is that if I want to create an account with E-mail it says:unknown error try again later so I waited a month and even more than that ...
  • Deadgothgf
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • Account
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution ty

ty for the help

  • Newbie
  • ty for the help
  • celestialghost
  • Regular
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
  • 513 Views
  • 3 replies
  • 0 likes

Premium Spotify account linked to FB with Postal Code issues

Hi,Good day. My premium account is linked to my Facebook account, ang I have a family subscription. Recently, my family members were asked to confirm their accounts by specifying the zip code. After that, I updated my Facebook postal code. However, m...

  • Visitor
  • Hi, Good day. My premium account is linked to my Facebook account, ang I have a family subscription. Recently, my family members were asked to confirm their accounts by specifying the zip code. Af...
  • ujanjan
  • Newbie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why my family member can not join me to be spotify premium with the same address?

I have a spotify premium account and I send a invitation letter to my family member. However my family member can not join this premium even with my address. Can anybody tell me why? or how can I ask the spotify team?

  • Newbie
  • I have a spotify premium account and I send a invitation letter to my family member. However my family member can not join this premium even with my address. Can anybody tell me why? or how can I ask...
  • MonicaM_Bogota
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes