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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • zPrime
  • Newbie
  • 259405 Views
  • 503 replies
  • 33 likes
  • Account
    Free
  • 259405 Views
  • 503 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12929 Views
  • 6 replies
  • 11 likes
  • Security
  • 12929 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528518 Views
  • 989 replies
  • 113 likes
  • Account
  • 528518 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127916 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127916 Views
  • 74 replies
  • 12 likes

Premium for Family

Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses Spotify on the Sonos system at home. It worked fine for a few days and t...

  • Newbie
  • Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses  Spotify on the ...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Account hacked (changed email)

My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?

  • Newbie
  • My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?
  • user-removed
  • Not applicable
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Signing up for new account

I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playlist. I just want to make sure they won't dissappear ...

  • Casual Listener
  • I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playli...
  • kaylenebreann
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution I Can't Log in (Facebook)

I somehow unlinked my facebook account from my spotify account, and now I can't log in with my Facebook Credentials, and I have no way to recover the original spotify password.

  • Newbie
  • I somehow unlinked my facebook account from my spotify account, and now I can't log in with my Facebook Credentials, and I have no way to recover the original spotify password.
  • Alfredo
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting my Facebook to my Spotify account

I paid for my Spotify premium account on my Facebook instead of on my Spotify account. Is there a way to change it so my account is premium

  • Newbie
  • I paid for my Spotify premium account on my Facebook instead of on my Spotify account. Is there a way to change it so my account is premium
  • Alfredo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account for daughter

So according to the terms, a person has to be 18 yrs or older to create an account, but it also stated that with permission a person of 12 yes or older can make an account. How am I able to do this for my daughter? Everytime I try I'm getting 'does n...

  • Newbie
  • So according to the terms, a person has to be 18 yrs or older to create an account, but it also stated that with permission a person of 12 yes or older can make an account. How am I able to do this f...
  • Alfredo
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't logg in by using the right password and I can't remember my e-mail

Hi! I can't logg into my account. I've tried all the possible passwords, but none of them works. With one password (the one I think is the correct one) it seems like Spotify starts to logg in, but then it doesn't. When I try other passwords it just i...

  • Newbie
  • Hi! I can't logg into my account. I've tried all the possible passwords, but none of them works. With one password (the one I think is the correct one) it seems like Spotify starts to logg in, but th...
  • Alfredo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help Deleting multiple accounts

Please help! My bank issued a new card with new card number to me therefore Spotify was not able to charge my monthly premium subscription. Once I finally tried to update the card number it would ask me to log in after various failed attempts my daug...

  • Newbie
  • Please help! My bank issued a new card with new card number to me therefore Spotify was not able to charge my monthly premium subscription. Once I finally tried to update the card number it would ask...
  • Alfredo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Site under maitnance can't update payment info

Tried this morning and this evening I can log in to account but can't make changes when will this be fixed. Also cannot add a family member to our plan for same reason

  • Newbie
  • Tried this morning and this evening I can log in to account but can't make changes when will this be fixed. Also cannot add a family member to our plan for same reason
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Cannot log in.. going round in circles with facebook and spotify! Very Annoying!!

Had an old spotify account linked to facebook which I deleted from facebook. Now have premium and cannot sign in as it wants me to sign in through facebook (which is not longer connected to spotify) cannot reset password as it keeps saying I need to ...

  • Newbie
  • Had an old spotify account linked to facebook which I deleted from facebook.  Now have premium and cannot sign in as it wants me to sign in through facebook (which is not longer connected to spo...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Quickbooks sh

Quickbooks sh Quickbooks sh

  • Casual Listener
  • Quickbooks sh Quickbooks sh
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Temporary error linking with Facebook

Trying to link my account to facebook but keeps coming out that there is a temporary error. I already closed the account that was linked to my Facebook so that I could link it to this one. However, it still won't let me link.

  • Newbie
  • Trying to link my account to facebook but keeps coming out that there is a temporary error. I already closed the account that was linked to my Facebook so that I could link it to this one. However, i...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

an unknown error occurred. please try again in a while

Hi:I recently added a friend in my Premium account. When they try to log in into the new account, the "an unknown error occurred. please try again in a while" message appears in any device they've tried to log inI would like to get some adviceThanks ...

  • Regular
  • Hi: I recently added a friend in my Premium account. When they try to log in into the new account, the "an unknown error occurred. please try again in a while" message appears in any device they've ...
  • 1839 Views
  • 0 replies
  • 1 likes
  • Account
  • 1839 Views
  • 0 replies
  • 1 likes

un error desconocido ha ocurrido por favor intente mas tarde

SaludosAgregue a un invitado a mi cuenta Premium y al tratar de abrir su spotify en un ipod y en un iphone le sale ese mensaje al tratar de registrarse.Alquien puede ayudarme?gracias

WhatsApp Image 2017-08-25 at 17.30.27.jpeg
  • Regular
  • Saludos Agregue a un invitado a mi cuenta Premium y al tratar de abrir su spotify en un ipod y en un iphone le sale ese mensaje al tratar de registrarse. Alquien puede ayudarme? gracias
  • 669 Views
  • 0 replies
  • 0 likes
  • Account
  • 669 Views
  • 0 replies
  • 0 likes

De premiun a spotify familiar

Tengo cuenta premiun pero luego me enviaron invitación para spotify familiar y acepte sin haber cancelado mi spotify premiun, y ahora no tengo opción de cancelar la cuenta premiun me sale que pertenesco a la cuenta familiar y q lo maneja el titular, ...

  • Newbie
  • Tengo cuenta premiun pero luego me enviaron invitación para spotify familiar y acepte sin haber cancelado mi spotify premiun, y ahora no tengo opción de cancelar la cuenta premiun me sale que pertene...
  • osornios
  • Spotify Star
  • 703 Views
  • 5 replies
  • 0 likes
  • 703 Views
  • 5 replies
  • 0 likes

Help pls

Basically, i havent been on spotify in time and when i logged in (weird i was logged out in the first place, because my laptop had my spotify account saved) the whole thing was in japanese. i think i've been hacked but idk help.

  • Newbie
  • Basically, i havent been on spotify in time and when i logged in (weird i was logged out in the first place, because my laptop had my spotify account saved) the whole thing was in japanese. i think i...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Music I'm Not Listening to Showing Up in Recently Played

Recently, my app un-downloaded all my saved playlists and deleted half of my playlists. I recovered them from my online account, so that's fine. But a bunch of playlists and artists I definitely didn't listen to (because they were in another language...

  • Newbie
  • Recently, my app un-downloaded all my saved playlists and deleted half of my playlists. I recovered them from my online account, so that's fine. But a bunch of playlists and artists I definitely didn...
  • 412 Views
  • 0 replies
  • 3 likes
  • Account
  • 412 Views
  • 0 replies
  • 3 likes

how to reinstall app on iphone

Help! I just deleted the app on iphone to reduce storage but now when i hit the app button it does nothing. How do I get it to download again?!

  • Casual Listener
  • Help! I just deleted the app on iphone to reduce storage but now when i hit the app button it does nothing. How do I get it to download again?!
  • MegaroniBK
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes