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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420700 Views
  • 965 replies
  • 108 likes
  • Account
  • 420700 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186117 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186117 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103342 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103342 Views
  • 69 replies
  • 10 likes

Student Premium in Switzerland

Hi everybodyRecently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount is not available for my region. What's the matter now?

  • Casual Listener
  • Hi everybody Recently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount i...
  • kellethi
  • Newbie
  • 1122 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1122 Views
  • 3 replies
  • 0 likes

Solved!! Spotify opening on startup

So recently there's been an update that makes Spotify open upon logging into Windows. Now, this is a feature I personally don't use nor do I like using it, so I wanted to turn it off. I looked through the preferences and scrolled down to the "Startup...

  • Casual Listener
  • So recently there's been an update that makes Spotify open upon logging into Windows. Now, this is a feature I personally don't use nor do I like using it, so I wanted to turn it off. I looked throug...
  • mobiusknight
  • Casual Listener
  • 1114 Views
  • 5 replies
  • 3 likes
  • Account
    Free
    Login
  • 1114 Views
  • 5 replies
  • 3 likes

Superuser Contribution My account in a banned country

Hello, I am a new user of spotify and don't really know how things work here. I haven't even started using spotify yet but have a trouble already. The problem is that currently I'm not in a banned country for the next couple of months and I'm conside...

  • Newbie
  • Hello, I am a new user of spotify and don't really know how things work here. I haven't even started using spotify yet but have a trouble already. The problem is that currently I'm not in a banned co...
  • FabianS_Bogota
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution foto do album na tela de bloqueio

eu tenho um s7 edge e a foto do album quando escuto musica nao aparece na tela de bloqueio como fazer para que apareca ?

  • Casual Listener
  • eu tenho um s7 edge e a foto do album quando escuto musica nao aparece na tela de bloqueio como fazer para que apareca ?  
  • FabianS_Bogota
  • Roadie
  • 1472 Views
  • 1 replies
  • 0 likes
  • 1472 Views
  • 1 replies
  • 0 likes

Superuser Contribution FACEBOOK LOG IN

Please help everytime I push log in with Facebook it tells me " wrong user name or password " I pay for premium and I have all of my playlists on that account and I can't listen to my music now.

  • Newbie
  • Please help 😞 everytime I push log in with Facebook it tells me " wrong user name or password " I pay for premium and I have all of my playlists on that account and I can't listen to my music now.
  • FabianS_Bogota
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • Login
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disabling facebook without disabling Spotify: how to change login method?

Hello I want to delete my FB account, however I noticed that when I disable my FB account I also cannot use my Spotify because my login on Spotify is through Facebook. Any idea of how to change the type of login from Facebook login to normal Email lo...

  • Casual Listener
  • Hello   I want to delete my FB account, however I noticed that when I disable my FB account I also cannot use my Spotify because my login on Spotify is through Facebook.   Any idea of h...
  • FabianS_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In on Samsung Smart Hub

I've got a Samsung Smart TV with a Smart Hub. It is now offering Spotify, which I want to use, but will not let me Log In, even though on my phone I currently have a Spotify premium account. On my phone, I believe I had originally signed up with my F...

  • Newbie
  • I've got a Samsung Smart TV with a Smart Hub. It is now offering Spotify, which I want to use, but will not let me Log In, even though on my phone I currently have a Spotify premium account. On my ph...
  • FabianS_Bogota
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Login
  • 308 Views
  • 1 replies
  • 0 likes

Songs in different Languages

All the playlists are in English when browsing genres&moods. How can I browse genres&moods in different Languages?

  • Casual Listener
  • All the playlists are in English when browsing genres&moods. How can I browse genres&moods in different Languages?
  • Maxim
  • Spotify Star
  • 5948 Views
  • 5 replies
  • 0 likes
  • 5948 Views
  • 5 replies
  • 0 likes

Solved!! My account is hacked! Help!!

I received an e-mail saying my account address had been changed. When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right now is because my account is linked through Facebook. I repli...

  • Regular
  • I received an e-mail saying my account address had been changed.  When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right...
  • bsacks69
  • Newbie
  • 2833 Views
  • 45 replies
  • 2 likes
  • Account
  • 2833 Views
  • 45 replies
  • 2 likes

Superuser Contribution Name isn't displaying properly.

I was wondering what is going on with my account name. For some reason it's a long string of letters and numbers I did not put in. Is this normal?

  • Visitor
  • I was wondering what is going on with my account name.  For some reason it's a long string of letters and numbers I did not put in.  Is this normal?
  • user-removed
  • Not applicable
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
  • 215 Views
  • 2 replies
  • 0 likes

Solved!! Changing country

I am from Italy and I am now currently travelling in Thailand. To keep using my free Spotify account I need to change my country, but when I log into my profile the only option is Italy.I tried all the solutions suggested in the FAQ and when I contac...

  • Newbie
  • I am from Italy and I am now currently travelling in Thailand. To keep using my free Spotify account I need to change my country, but when I log into my profile the only option is Italy. I tried all...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterar meu endereço

Olá.. estou tentando alterar o meu endereço pois integrantes da minha família serão excluídos do meu plano familiar e não estou conseguindo. Como faço?

  • Newbie
  • Olá.. estou tentando alterar o meu endereço pois integrantes da minha família serão excluídos do meu plano familiar e não estou conseguindo. Como faço?
  • Luani
  • Newbie
  • 920 Views
  • 3 replies
  • 0 likes
  • 920 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Que significa que "la canción no está disponible"? / "The song is not available"???

Hola!, quise reproducir un disco de un artista en particular y salió el mensaje descrito en el título, tengo una cuenta premium y quisiera saber si es problema del artista o de la app?, ya que este grupo tiene 2 albumes más en Spotify y estos se repr...

  • Casual Listener
  • Hola!, quise reproducir un disco de un artista en particular y salió el mensaje descrito en el título, tengo una cuenta premium y quisiera saber si es problema del artista o de la app?, ya que este g...
  • axsodapop
  • Casual Listener
  • 1371 Views
  • 2 replies
  • 1 likes
  • Account
  • 1371 Views
  • 2 replies
  • 1 likes

Spotify can't log in on Onkyo remote app android

Hey. I've got a problem. I have Onkyo TX8050 and Nexus 5 with Onkyo remote app. My internet connection is fine on both onkyo and smartphone. I've tried to log in on my phone on Onkyo app, but i can only choose to log in by username and password, when...

  • Casual Listener
  • Hey.   I've got a problem. I have Onkyo TX8050 and Nexus 5 with Onkyo remote app. My internet connection is fine on both onkyo and smartphone.   I've tried to log in on my phone...
  • PatrixenOBRAS
  • Newbie
  • 1444 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 1444 Views
  • 7 replies
  • 0 likes

Change country profile

Hello, i have change my credit cards details but the country does not change on my profile, prohibiting me to add family members. I am paying since a minth and cannot enjoy ithelp please

  • Newbie
  • Hello, i have change my credit cards details but the country does not change on my profile, prohibiting me to add family members. I am paying since a minth and cannot enjoy it help please 😉
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Song not available in my country

I noticed some songs from a U.K. Band called " rat boy " isn't showing up on my Spotify. I'm from the US and most songs from them are shown. But my friend from the U.K. Is able to listen to all of their songs with no problem. The song in particular i...

  • Newbie
  • I noticed some songs from a U.K. Band called " rat boy " isn't showing up on my Spotify. I'm from the US and most songs from them are shown. But my friend from the U.K. Is able to listen to all of th...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Other
  • 265 Views
  • 1 replies
  • 0 likes

spotify skipping

i am paying for spotify premium but i cannot skip songs or go back

  • Newbie
  • i am paying for spotify premium but i cannot skip songs or go back
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to see which of my playlists a song is in

Hello I would like to ask you a question. It seems like none of my friends can find my spotify (premium) account. I already tried connecting with Facebook so people could find me, but when you enter my profile name (maayke.apple2016) it's still not t...

  • Newbie
  • Hello I would like to ask you a question. It seems like none of my friends can find my spotify (premium) account. I already tried connecting with Facebook so people could find me, but when you enter ...
  • Jack
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! While changing country, email address suddenly taken

When I tried logging in, spotify prompted me to change my country so I went ahead and tried changing my country (fair enough I've been in a different country for around a month now). At the account screen while I was changing my country, my email add...

  • Casual Listener
  • When I tried logging in, spotify prompted me to change my country so I went ahead and tried changing my country (fair enough I've been in a different country for around a month now). At the account s...
  • SimonHatt
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Got Premium for Family, Apps did switch, Website didn't

Fridaynight I switched from a free account to Premium for Family. By IDeal I paid the one Cent and after logging out and in, the apps on my computer and phone switched to premium. The website (Logging in by Google Chrome) didn't, so I can't add famil...

  • Casual Listener
  • Fridaynight I switched from a free account to Premium for Family. By IDeal I paid the one Cent and after logging out and in, the apps on my computer and phone switched to premium. The website (Loggin...
  • glennhakkers
  • Casual Listener
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 255 Views
  • 3 replies
  • 0 likes