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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88260 Views

9 replies

2 likes

Account
Login
  • 88260 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

740622 Views

13 replies

4 likes

Account
  • 740622 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756206 Views

18 replies

29 likes

  • 756206 Views
  • 18 replies
  • 29 likes

Superuser Contribution Can not Log in

Hey guys, i cant log into my account as my password seems to be wrong. I do not receive any emails to my attached email account as well. Another unusual thing is that Spotify charged me 3 times the amount this month than they usually do. I couldnt lo...

Visitor

Hey guys, i cant log into my account as my password seems to be wrong. I do not receive any emails to my attached email account as well. Another unusual thing is that Spotify charged me 3 times the a...

user-removed

Not applicable

457 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 457 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Not Working on iPhone

I have paid the $0.99 CAD for a premium account, and on my computer it is showing that I have a premum account. On my iPhone, the premium options worked for about 24 hours and then went back to a free subscription. So now if I log nto Spotify on my l...

Newbie

I have paid the $0.99 CAD for a premium account, and on my computer it is showing that I have a premum account. On my iPhone, the premium options worked for about 24 hours and then went back to a fre...

JuanCamilo

Roadie

307 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find premium account information

So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium. Not sure what to do about this situation, as it keeps pulling out on the first week of each month, and I wa...

Newbie

So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium.   Not sure what to do about this situation, as it...

SergioDavid

Roadie

1000 Views

1 replies

0 likes

  • 1000 Views
  • 1 replies
  • 0 likes

Account not linking to Facebook Messenger

Hey, I'm trying to use the new feature where you can create group playlists through facebook messenger. I've added the Spotify extension to messenger but my account just won't link even though it's already linked to facebook itself. Any ideas? Thanks...

Newbie

Hey,   I'm trying to use the new feature where you can create group playlists through facebook messenger. I've added the Spotify extension to messenger but my account just won't link even thou...

Jamesdi

Casual Listener

1295 Views

2 replies

0 likes

Account
  • 1295 Views
  • 2 replies
  • 0 likes

What happens if I buy Spotify Premium in Italy, and come back to Israel?

I live in Israel and am going to Italy for 4 days pretty soon. I know Spotify is available in Italy and not Israel, so If I buy premium in Italy and come back to Israel do I lose access to Spotify Premium?

Regular

I live in Israel and am going to Italy for 4 days pretty soon. I know Spotify is available in Italy and not Israel, so If I buy premium in Italy and come back to Israel do I lose access to Spotify Pr...

osornios

Spotify Star

481 Views

1 replies

0 likes

Premium
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Account got Stolen As well

My Account got stolen As well...Someone Changed My E-Mail adress...Not connceted to Facebook... but i'm writing from My "facebookaccount"I'm Not able to get into My Account so please dont tell me to change My pwOr to log out of My Account with everyt...

Casual Listener

My Account got stolen As well... Someone Changed My E-Mail adress... Not connceted to Facebook... but i'm writing from My "facebookaccount" I'm Not able to get into My Account so please dont tell ...

SergioDavid

Roadie

440 Views

1 replies

0 likes

Account
Security
  • 440 Views
  • 1 replies
  • 0 likes

Spotiamb 0.2.1 is ruining spotify. Unless fixed I'm going to unsubscribe!

I am adding my issue to the numerous others I see on this search who haven't be able to stop Spotiamb from taking over their account to play weird music. Is anyone at spotify going to actually address this problem (that seems to have been going on si...

Newbie

I am adding my issue to the numerous others I see on this search who haven't be able to stop Spotiamb from taking over their account to play weird music. Is anyone at spotify going to actually a...

osornios

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Account name changed itself

I decided to make a new account that won't be connected to my facebook, as I don't use facebook anymore and don't want to rely on it. I entered a short username "Oxraid" and spotify accepted it. But once I payed for premium I saw that for some reason...

Newbie

I decided to make a new account that won't be connected to my facebook, as I don't use facebook anymore and don't want to rely on it. I entered a short username "Oxraid" and spotify accepted it. But ...

osornios

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account doesn't work

For a while ago i changed from Telia to Vimla on my phone. My spotify premium account was connected to Telia wich made my premium account to change to a regular "spotify free". This I was aware of when changing from Telia to Vimla so about a week or ...

Casual Listener

For a while ago i changed from Telia to Vimla on my phone. My spotify premium account was connected to Telia wich made my premium account to change to a regular "spotify free". This I was aware of wh...

felix4cool

Casual Listener

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

Changing family members dosn't work

Hi all, I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again" (in german: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.)In fact, that ...

Casual Listener

Hi all,   I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again"  (in german: Hoppla...

mrphilix

Casual Listener

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Unable to manage my family account

I have been trying to access my family account to check the ones who are members and maybe change some, but unsuccessfully. Someone knows how to fix it?

Newbie

I have been trying to access my family account to check the ones who are members and maybe change some, but unsuccessfully. Someone knows how to fix it? 

Bittencourt

Spotify Star

322 Views

2 replies

0 likes

  • 322 Views
  • 2 replies
  • 0 likes

Someone change my email account and password

Hi spotify today i woke up with bad news that someone stole my account i didnt know he/she did that but I want to recover my account PS: I used facebook login to write this postplease help ASAPThank you

Newbie

Hi spotify  today i woke up with bad news that someone stole my account 😞 i didnt know he/she did that but I want to recover my account  PS: I used facebook login to write this post...

Robert_W

Community Legend

479 Views

3 replies

0 likes

Account
Security
  • 479 Views
  • 3 replies
  • 0 likes

Won't recognize Premium after reinstalling and relogs

Hello Spotify Community! I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to Spotify. I got downgraded about a week ago and upgraded to Pr...

Newbie

Hello Spotify Community!   I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to S...

osornios

Spotify Star

341 Views

1 replies

0 likes

Account
Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium ain't working

Hi,I just came back from Canada where I had a Spotify account with Fido (phone operator).Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students).Now my problem is, that on the website it says that i'm Pre...

Newbie

Hi, I just came back from Canada where I had a Spotify account with Fido (phone operator). Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students). No...

SergioDavid

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Everything deleted from my account, playlists and such

Logged on today and found all my playlists and such deleted

Newbie

Logged on today and found all my playlists and such deleted

KatesHere

Community Legend

583 Views

1 replies

0 likes

Music
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar assinatura -

Apareceu um debito de spotify no meu cartão de credito e eu não sei como cancelar. Spotify nçao tem email ne telefone e eu não sou assinante (portanto nçao tenho como cancelar pelo site deles). Coisa louca, tou pagando e nçao consigo cancelar. Como f...

Casual Listener

Apareceu um debito de spotify no meu cartão de credito e eu não sei como cancelar. Spotify nçao tem email ne telefone e eu não sou assinante (portanto nçao tenho como cancelar pelo site deles). &nbsp...

valtercruz1970

Casual Listener

1836 Views

2 replies

1 likes

  • 1836 Views
  • 2 replies
  • 1 likes

Spotify premium not working

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

Newbie

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

playmaker8

Casual Listener

380 Views

2 replies

0 likes

Subscription
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled premium to early

I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my question is, is it possible to get my 3 months for 0....

Casual Listener

I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my qu...

SergioDavid

Roadie

1081 Views

1 replies

0 likes

Account
  • 1081 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ta bort konto

Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?

Visitor

Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?

SergioDavid

Roadie

37097 Views

1 replies

6 likes

Account
  • 37097 Views
  • 1 replies
  • 6 likes