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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354149 Views
  • 902 replies
  • 105 likes
  • Account
  • 354149 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152856 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152856 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88493 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88493 Views
  • 68 replies
  • 10 likes

Please help!

I lost my old phone and now that I have my new one I'm trying to log into Spotify but totally forgot the info i had on my old phone just remember I was on premium for 3 months for99 cents. So I don't remember my password or username but my card is on...

  • Newbie
  • I lost my old phone and now that I have my new one I'm trying to log into Spotify but totally forgot the info i had on my old phone just remember I was on premium for 3 months for99 cents. So I don't...
  • Jacob
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Login
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to my premium account

I've had premium through my Sonos home system (which is logged in to Spotify) but I want to login from my computer or phone. I just can't remember the login I used to create the premium account. So i continue to pay monthly and can't login.

  • Newbie
  • I've had premium through my Sonos home system (which is logged in to Spotify) but I want to login from my computer or phone. I just can't remember the login I used to create the premium account. So i...
  • JuanCamilo
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • Login
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other Spotify account email changed, not by me

I have another Spotify account which has Premium on it. Today I tried to log on VIA wifi and add some songs, but it kept saying that my log in information was incorrect. I logged into my email address attached to the account and saw an email from Spo...

  • Newbie
  • I have another Spotify account which has Premium on it.  Today I tried to log on VIA wifi and add some songs, but it kept saying that my log in information was incorrect.  I logged into my ...
  • JuanCamilo
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Security
  • 178 Views
  • 1 replies
  • 0 likes

cant login on desk top (Mac)

hello I can't log in on my desk top... and I have updated it, restarted my computer and it still doesn't work. Everytime I try to log in with Facebook as I can on everything else, and I can log in on the web, not on my desk top application I get this...

  • Visitor
  • hello I can't log in on my desk top... and I have updated it, restarted my computer and it still doesn't work.  Everytime I try to log in with Facebook as I can on everything else, and I can log...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Song plays on iPhone not Desktop

The song Over Blue Peaks by Chris Clouse plays on iphone but not desktop. I've reinstalled, i've unticked all the local file options. Local files continue to show in song lists. I've restarted several times

  • Newbie
  • The song Over Blue Peaks by Chris Clouse plays on iphone but not desktop.  I've reinstalled, i've unticked all the local file options.  Local files continue to show in song lists.  I'v...
  • 118 Views
  • 0 replies
  • 1 likes
  • 118 Views
  • 0 replies
  • 1 likes

Family member not getting invite

Hi, I tried sending an invite to my husband, but he hasn't gotten the email. I've tried 3 times now. It just says "Invite Pending", but he hasn't even got an email to accept the invite. Please help.

  • Casual Listener
  • Hi, I tried sending an invite to my husband, but he hasn't gotten the email. I've tried 3 times now. It just says "Invite Pending", but he hasn't even got an email to accept the invite. Please help.
  • jesstuna87
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Superuser Contribution My premium account has been stolen.

My premium account has been stolen two days ago. I don't have facebook account. Hacker changed my e-mail adress also. So i can not reach my account anyway. How does spotify allow to change e-mail that easy? There was no e-mail in my inbox to confirm ...

  • Casual Listener
  • My premium account has been stolen two days ago. I don't have facebook account. Hacker changed my e-mail adress also. So i can not reach my account anyway. How does spotify allow to change e-mail tha...
  • umut19-05
  • Casual Listener
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
  • 210 Views
  • 3 replies
  • 0 likes

My Spouse's Name Replaced Mine on My Account!

I sent her an invite for Family Premium but her name says "You" (meaning myself) on my account. This is ridiculous and I don't see a way to fix it.

  • Casual Listener
  • I sent her an invite for Family Premium but her name says "You" (meaning myself) on my account. This is ridiculous and I don't see a way to fix it.
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
  • 130 Views
  • 0 replies
  • 0 likes

Solved!! New US Agreement

A few minutes ago I was listening to my Spotify and something popped up on my screen. It claimed that there were changes made to the U.S. and European versions of Spotify. Some of the changes were items, it did not specify which, were removed because...

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  • Casual Listener
  • A few minutes ago I was listening to my Spotify and something popped up on my screen.  It claimed that there were changes made to the U.S. and European versions of Spotify.     Some ...
  • Christia
  • Casual Listener
  • 441 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Security
    Subscription
  • 441 Views
  • 2 replies
  • 1 likes

Solved!! Can't login to premium account

Hello, I've been using Premium for about a year now I think and always automatically logged in with my facebook account. Today I wanted to disconnect facebook from spotify, because I didn't want my facebook friends to see what I listened to all the t...

  • Visitor
  • Hello,   I've been using Premium for about a year now I think and always automatically logged in with my facebook account. Today I wanted to disconnect facebook from spotify, because I didn'...
  • Shine3
  • Casual Listener
  • 17775 Views
  • 22 replies
  • 0 likes
  • 17775 Views
  • 22 replies
  • 0 likes

Superuser Contribution Someone else using my Spotify

My Spotify songs randomly stopped playing earlier today so I went into the app and every time I tried playing music on my phone an error message popped up saying my account was being used on a different device. I proceeded to change my password and f...

  • Newbie
  • My Spotify songs randomly stopped playing earlier today so I went into the app and every time I tried playing music on my phone an error message popped up saying my account was being used on a differ...
  • JuanCamilo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 199 Views
  • 1 replies
  • 0 likes

Someone is using and stealing my account

Hi,A few weeks ago someone is using my account.I do not know who it is, but I took some prints off my screen.I really need this to end because it's really unfair to me and my pay and very annoying. I try to listen to songs and he stops, trying to pla...

  • Casual Listener
  • Hi, A few weeks ago someone is using my account. I do not know who it is, but I took some prints off my screen. I really need this to end because it's really unfair to me and my pay and very annoy...
  • dourado16
  • Casual Listener
  • 1864 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 1864 Views
  • 2 replies
  • 0 likes

Solved!! How do I change twitter account to share to?

I have recently changed to a new twitter account, but I can't find out where to unlink spotify from my old twitter and change it to the new one...can anyone point me in the right direction? (Also, surely it shouldn't be this hard to find it)

  • Newbie
  • I have recently changed to a new twitter account, but I can't find out where to unlink spotify from my old twitter and change it to the new one...can anyone point me in the right direction?   ...
  • tyeezuss
  • Newbie
  • 2521 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2521 Views
  • 3 replies
  • 0 likes

Solved!! Account hacked

Hi,it has been a week since someone entered my account.Despite I've changed my facebook email and password people keep logging in, how is that possible? Yeah I say people, since I see different devices everyday logged in, pausing my music, playing al...

  • Casual Listener
  • Hi, it has been a week since someone entered my account. Despite I've changed my facebook email and password people keep logging in, how is that possible? Yeah I say people, since I see different d...
  • shaf-4
  • Roadie
  • 615 Views
  • 5 replies
  • 0 likes
  • 615 Views
  • 5 replies
  • 0 likes

Solved!! HTTP 500 error

Hi, I get "http 500 error" when I try to open my account page. I have already logged on but when I try to open account page I get the error code. I want to change information on my account. Please help.

  • Casual Listener
  • Hi,   I get "http 500 error" when I try to open my account page. I have already logged on but when I try to open account page I get the error code. I want to change information on my account. ...
  • Discoo
  • Casual Listener
  • 2273 Views
  • 2 replies
  • 0 likes
  • Account
  • 2273 Views
  • 2 replies
  • 0 likes

Solved!! Where's the scrobbler in Spotify Web Player?

A few days ago, i traveled out of my city and wanted to listen some music. But oh surprise, the web player has changed and there's no option to allow scrobbling into my last.fm account. What happened?

  • Newbie
  • A few days ago, i traveled out of my city and wanted to listen some music. But oh surprise, the web player has changed and there's no option to allow scrobbling into my last.fm account.   What...
  • IntoTheVoid
  • Regular
  • 1699 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 1699 Views
  • 2 replies
  • 0 likes

Payment date has changed

Hi, my payment normally occurs on the 31st of each month. In February it changed to the 29th, i figure ok well i guess being February that has to be the case but i see now my next payment date is the 29th too! Why is this the case and how can i chang...

  • Newbie
  • Hi, my payment normally occurs on the 31st of each month. In February it changed to the 29th, i figure ok well i guess being February that has to be the case but i see now my next payment date is the...
  • erlandc
  • Newbie
  • 194 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 2 replies
  • 0 likes

Log in- error 408 I can not change countries

Hola tengo un problema como mi Spotify. Inicialmente comprar la oferta de 3 meses de 0,99 €, más tarde cambiado a la prima y pagar con mi tarjeta de crédito de Bolivia. Actualmente me sale un error 408 y no puedo usar Spotify o acceder a mi música, s...

Spotify foto 1.png Spotify foto 2.png Spotify foto 3.png
  • Casual Listener
  • Hola tengo un problema como mi Spotify. Inicialmente comprar la oferta de 3 meses de 0,99 €, más tarde cambiado a la prima y pagar con mi tarjeta de crédito de Bolivia. Actualmente me sale un e...
  • 529 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 529 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cancel my account

So I have a free trial with Capitol One Credit Card and I want to cancel. Impossible to get on site. Please help me!!!! I already tried thru Capitol One. They keep directing me back to your website which never works!!!!!

  • Newbie
  • So I have a free trial with Capitol One Credit Card and I want to cancel. Impossible to get on site. Please help me!!!! I already tried thru Capitol One. They keep directing me back to your website w...
  • JuanCamilo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accounts

I pay for 3 accounts for my family and I, i need to cancel one of the accounts how do I do that because I tried it but it wont let me!! Starting to get frustrated

  • Newbie
  • I pay for 3 accounts for my family and I, i need to cancel one of the accounts how do I do that because I tried it but it wont let me!! Starting to get frustrated
  • JuanCamilo
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes