Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9255 Views
  • 3 replies
  • 9 likes
  • Security
  • 9255 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483804 Views
  • 979 replies
  • 111 likes
  • Account
  • 483804 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211390 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211390 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121138 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121138 Views
  • 72 replies
  • 12 likes

Solved!! Spotify Premium doesn't work on my smartphone

Dear Community,I hope someone understand, what I want to talk about.And at first: Sorry, but my english isn't very good. Okay, some days ago I buyed spotify premium on my Laptop. Everything is working there, but when I use the spotify App on my smart...

  • Casual Listener
  • Dear Community, I hope someone understand, what I want to talk about. And at first: Sorry, but my english isn't very good.   Okay, some days ago I buyed spotify premium on my Laptop. Everyth...
  • dj_henri
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema em encontrar amigos e minha conta

nao consigo encontrar amigos e nem eles conseguem achar minha conta no aplicativo do spotify...O que fazer??

  • Newbie
  • nao consigo encontrar amigos e nem eles conseguem achar minha conta no aplicativo do spotify...O que fazer??
  • Julian
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Testabo für 30 Tage Einschränkung

HalloIch hab mir das Spotify Premium Testabo für 30 Tage aktiviert.Auf dem Tablet funktioniert auch alles prima soweit. Auf meinem iPhone 5s hab ich allerdings noch ein paar Einschränkungen:Zum einen kann ich einen Titel nicht skippen. Zum anderen ka...

  • Newbie
  • Hallo Ich hab mir das Spotify Premium Testabo für 30 Tage aktiviert. Auf dem Tablet funktioniert auch alles prima soweit.  Auf meinem iPhone 5s hab ich allerdings noch ein paar Einschränkunge...
  • Julian
  • Moderator
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Account is broken

I've had a family account for a couple of years now. Late last week, I started hearing ads and so did my kids. When I try and fix it... even try to "upgrade" my account, I just get a "spinning daisy of death". I've tried credit cards and paypaly and ...

  • Newbie
  • I've had a family account for a couple of years now. Late last week, I started hearing ads and so did my kids.    When I try and fix it... even try to "upgrade" my account, I just get a "...
  • Julian
  • Moderator
  • 607 Views
  • 1 replies
  • 0 likes
  • broken
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password not valid

I've been trying to log in on a new phone and it says my passwordisn't valid. When I reset it via email I get the same message!

  • Visitor
  • I've been trying to log in on a new phone and it says my passwordisn't valid. When I reset it via email I get the same message!
  • Julian
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spielt nächsten Song nicht

Hallo ZusammenSeit Kurzem spielt spotify den Song, den ich angeklickt habe und wenn er fertig ist, wächselt es nicht zum nächsten Lied. Habe ich etwas falsch eingestellt? Danke für die Hilfe!

  • Casual Listener
  • Hallo Zusammen Seit Kurzem spielt spotify den Song, den ich angeklickt habe und wenn er fertig ist, wächselt es nicht zum nächsten Lied. Habe ich etwas falsch eingestellt? Danke für die Hilfe!
  • Sheryl_k
  • Casual Listener
  • 1112 Views
  • 2 replies
  • 0 likes
  • 1112 Views
  • 2 replies
  • 0 likes

Superuser Contribution Konto premium

Mam zakupione konto Premium a nie posiadam wszystkich funkcjonalności gdzie to zgłosić?

  • Newbie
  • Mam zakupione konto Premium a nie posiadam wszystkich funkcjonalności gdzie to zgłosić?
  • Julian
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution log in

I have a problem to log in.I must cancel my spotify, but i cant loggin in my account.I write my username, but there stands that my username is not connected with an active spotify account. Please help that i can cancel the Abo. thanks

  • Newbie
  • I have a problem to log in. I must cancel my spotify, but i cant loggin in my account. I write my username, but there stands that my username is not connected with an active spotify account.  ...
  • Julian
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uso pleno do Spotfi Universitário

Assinei a alguns dias o plano universitário e foi ativado, mas não estou conseguindo passar as músicas livremente e as vezes tenho dificuldade para baixar algumas músicas. Alguém me ajuda?

  • Newbie
  • Assinei a alguns dias o plano universitário e foi ativado, mas não estou conseguindo passar as músicas livremente e as vezes tenho dificuldade para baixar algumas músicas. Alguém me ajuda?
  • Julian
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alteração de Endereço.

Olá, boa noite! há 8 dias recebi um e-mail, dizendo que minha filha precisava atualizar o endereço no spotify, pois bem, ela não atualizou e hoje descobriu que seu spotify está bloqueado. entrei em minha conta, e verifiquei os dados do endereço e o C...

  • Newbie
  • Olá, boa noite! há 8 dias recebi um e-mail, dizendo que minha filha precisava atualizar o endereço no spotify, pois bem, ela não atualizou e hoje descobriu que seu spotify está bloqueado. ...
  • Julian
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
  • 357 Views
  • 1 replies
  • 0 likes

I can't buy spotify premium

I'm trying to buy spotify premium but the buttton is just loading, i have been try it in my laptop and my ipad but i cant buy it

  • Casual Listener
  • I'm trying to buy spotify premium but the buttton is just loading, i have been try it in my laptop and my ipad but i cant buy it
  • Dandan671
  • Newbie
  • 4634 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 4634 Views
  • 10 replies
  • 1 likes

Solved!! Discounts for Premium for Previous Subscribers?

I was a Spotify Premium subscriber from 2011 until the end of 2016, when I was forced to unsubscribe, due to financial troubles after being very suddenly laid off from my job and then health problems which made it difficult to find more work. It has ...

  • Regular
  • I was a Spotify Premium subscriber from 2011 until the end of 2016, when I was forced to unsubscribe, due to financial troubles after being very suddenly laid off from my job and then health problems...
  • xrockangelx
  • Regular
  • 1808 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1808 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Email

I have changed my primary email on FB but my spotify account is still showing my email that I changed from being my primary email a couple of months ago. (trying to change to my school .edu email)

  • Newbie
  • I have changed my primary email on FB but my spotify account is still showing my email that I changed from being my primary email a couple of months ago. (trying to change to my school .edu email)
  • JulianA_Bogota
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Either the username or password is incorrect

When I try to log in on my tablet and on my phone it keeps saying 'unable to log in, username or password is incorrect. I have changed the password 5 times now as every time I do it comes up the same error. I am logged in on a web page. I can't get l...

  • Newbie
  •  When I try to log in on my tablet and on my phone it keeps saying 'unable to log in, username or password is incorrect. I have changed the password 5 times now as every time I do it comes up th...
  • JulianA_Bogota
  • Roadie
  • 2641 Views
  • 1 replies
  • 0 likes
  • 2641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in to paid account

I was forced to log out of Spotify, and when I logged back in, it put me on a free account. I am a paid user and have been for years. I want to get my playlists back, as I am currently still paying for them.

  • Casual Listener
  • I was forced to log out of Spotify, and when I logged back in, it put me on a free account. I am a paid user and have been for years. I want to get my playlists back, as I am currently still paying f...
  • amg588
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Superuser Contribution disabled account

my ex boyfriend was paying for my spotify account and when we broke up he contacted spotify saying that the payments were unauthorized. my account was disabled. is there any way i can get it back?

  • Newbie
  • my ex boyfriend was paying for my spotify account and when we broke up he contacted spotify saying that the payments were unauthorized. my account was disabled. is there any way i can get it back?
  • JulianA_Bogota
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossibile accedere tramite xbox one

Sulla nuova app spotify di xbox one non è presente il tasto "accedi tramite facebook" quindi non posso accedere al mio account e utilizzare l'app. Datemi una soluzione.

  • Newbie
  • Sulla nuova app spotify di xbox one non è presente il tasto "accedi tramite facebook" quindi non posso accedere al mio account e utilizzare l'app. Datemi una soluzione.
  • JulianA_Bogota
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelamento de conta do plano família

Prezados tenho um plano família, estou tendo problemas pois estão cancelando a conta da minha companheira que mora comigo sob alegação de que ela não mora no mesmo endereço. Já mandei mensagem no suporte do Messenger do Facebook no Spotifyajuda mas n...

  • Newbie
  • Prezados tenho um plano família, estou tendo problemas pois estão cancelando a conta da minha companheira que mora comigo sob alegação de que ela não mora no mesmo endereço. Já mandei mensagem n...
  • JulianA_Bogota
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

crazy account names - premium family

hi, why aren't the account names displayed when I look at my premium family overview?the are not the same as on the family members login and look like this: uc9h2wgqgj3904d3bki6gj0p1what could this be?

  • Newbie
  • hi, why aren't the account names displayed when I look at my premium family overview? the are not the same as on the family members login and look like this:   uc9h2wgqgj3904d3bki6gj0p1 what...
  • osornios
  • Spotify Star
  • 921 Views
  • 1 replies
  • 0 likes
  • 921 Views
  • 1 replies
  • 0 likes