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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83318 Views

29 replies

0 likes

  • 83318 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104274 Views

10 replies

3 likes

Account
Login
  • 104274 Views
  • 10 replies
  • 3 likes

[HELP] Utilizar cuenta de artista para todo

Hola, Soy Artista verificado de la plataforma y quiero saber como puedo utilizar mi cuenta de artista para todo y a la vez dejar de tener esa cuenta vinculada a Facebook, me refiero a que no se si me conceden un NUEVO USERNAME con mi nombre artistico...

Regular

Hola, Soy Artista verificado de la plataforma y quiero saber como puedo utilizar mi cuenta de artista para todo y a la vez dejar de tener esa cuenta vinculada a Facebook, me refiero a que no se si me...

lajose84

Casual Listener

1501 Views

1 replies

2 likes

Account
Login
Other
Security
  • 1501 Views
  • 1 replies
  • 2 likes

Superuser Contribution Want to change my email, but cannot remember my password!

Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without knowing my password. Is there a way I can add my new em...

Newbie

Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without know...

Jack

Roadie

765 Views

1 replies

0 likes

Account
  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access to strangers account

While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this person was connected to the same WLAN with his device. I...

Newbie

While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this perso...

Jack

Roadie

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

My premium account has been hacked and someone has deleted years worth of saved songs and playlists. It's connected to my facebook which I will change and I'll change my password too but I just want my music back if possible and I want to know why th...

Newbie

My premium account has been hacked and someone has deleted years worth of saved songs and playlists. It's connected to my facebook which I will change and I'll change my password too but I just want ...

user-removed

Not applicable

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution can not login to iOS app using facebook

I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I have tried using the email and password for my fac...

Newbie

I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I...

Jack

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify tells me that I have "0 friends who use spotify" from Facebook...

I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/suggestions on how to fix this?

Newbie

I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/s...

Jack

Roadie

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Falsches Abo gebucht

Hallo zusammen, ich habe gestern einen Fehler beim Abo buchen gemacht.Eigentlich wollte ich ein Family Abo abschließen, beim Bezahlvorgang wurde dann jedoch ein Preis von 119,88€ als Jahresbeitrag angeboten.Ich war der Annahme, dass wenn man den Betr...

Newbie

Hallo zusammen,   ich habe gestern einen Fehler beim Abo buchen gemacht. Eigentlich wollte ich ein Family Abo abschließen, beim Bezahlvorgang wurde dann jedoch ein Preis von 119,88€ als Jahre...

Christian433

Newbie

1015 Views

1 replies

0 likes

Account
  • 1015 Views
  • 1 replies
  • 0 likes

Superuser Contribution login problem

helo guys. first of all,im sorry coz my english is not very good. i totally forget my username and password,the problem is my account is premium n eventhough i no longer using my account,its still take my money on bank account. how can i solve this? ...

Newbie

helo guys. first of all,im sorry coz my english is not very good. i totally forget my username and password,the problem is my account is premium n eventhough i no longer using my account,its still ta...

Jack

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't login with facebook on pc

I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player.I can't just unlink with facebook because I haven't the email anymore

Casual Listener

I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player. I can't just unlink with facebook...

Jack

Roadie

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am having problem to log in spotify

I was in the philippine but i had to move to korea i had been in this place for 3weeks when I just got here in korea I still could access my account and could listen the music but now I cannot log in and cannot listen music. How to change the country...

Visitor

I was in the philippine but i had to move to korea i had been in this place for 3weeks when I just got here in korea I still could access my account and could listen the music but now I cannot log in...

Jack

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Hola Spotify! Please check my account. 12 hours ago, when I was in Denmark for the day, someone changed my password (but not e-mail, lol noobs) for my spotify. I didn't receive any e-mails. The person did three things:- Made a playlist called "Music ...

Newbie

Hola Spotify!   Please check my account. 12 hours ago, when I was in Denmark for the day, someone changed my password (but not e-mail, lol noobs) for my spotify. I didn't receive any e-mails.&...

Jack

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

I relocated and my old address was given on my account bec of that Spotify removed me from familyacc

hey guys like i wrote down i changed my house and my old address was given on my account because of that Spotify removed me from spotify family account. how can i get my family acc back. help me please

Casual Listener

hey guys like i wrote down i changed my house and my old address was given on my account because of that Spotify removed me from spotify family account. how can i get my family acc back. help me...

Maxim

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Account

If I have a facebook account and upgrade to family premium, will all of my family be able to login to my facebook account or access my information?

Newbie

If I have a facebook account and upgrade to family premium, will all of my family be able to login to my facebook account or access my information?

gryffyn

Roadie

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Change plan

I currently need to update my card info but I dont want to pay for the family plan anymore. How do I change my plan?

Newbie

I currently need to update my card info but I dont want to pay for the family plan anymore. How do I change my plan?

RicarditoDB

Newbie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Music keeps pausing

My music keeps pausing for like 10 or something seconds and it's annoying for me Can you guys help me

Newbie

My music keeps pausing for like 10 or something seconds  and it's annoying for me Can you guys help me 

Joel_Rangel__

Music Fan

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Fui excluida do plano familiar, sem nenhuma razão

Fui exccluída do plano familiar do meu marido. Agora ele tentou me onvidar pro plano novamente e o que recebo de erro: "Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no mesmo endereço do titular da co...

Newbie

Fui exccluída do plano familiar do meu marido. Agora ele tentou me onvidar pro plano novamente e o que recebo de erro: "Você não pode participar deste Plano Premium Familiar.  Não foi possível ...

fzani

Newbie

473 Views

1 replies

0 likes

Account
Login
Premium
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Suggested songs

How can we turn off the suggested songs? Every other song playing on my list is suggested. Completely annoying! I want to hear the songs I picked, not yours.

Casual Listener

How can we turn off the suggested songs? Every other song playing on my list is suggested. Completely annoying! I want to hear the songs I picked, not yours.

Katie5361

Casual Listener

6072 Views

2 replies

0 likes

Other
  • 6072 Views
  • 2 replies
  • 0 likes

Can login via facebook but can not change email and password

My account got hijackes.I created this account when I still had my old email but forgot to change it when i switched to the new one. The old email is no longer accessible after the new ISP bought the old ISP.Now I can't change the password or the ema...

Casual Listener

My account got hijackes. I created this account when I still had my old email but forgot to change it when i switched to the new one. The old email is no longer accessible after the new ISP bought t...

user-removed

Not applicable

720 Views

3 replies

0 likes

  • 720 Views
  • 3 replies
  • 0 likes

Forgot username and password and checked emails

I switched phones and deleted the info on my old phone thinking I knew the password and username but I forgot my username and password and I checked my emails but I couldn't find anything. But I'm still paying on the account, is there any way I can t...

Newbie

I switched phones and deleted the info on my old phone thinking I knew the password and username but I forgot my username and password and I checked my emails but I couldn't find anything. But I'm st...

Titox

Roadie

409 Views

1 replies

0 likes

Account
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to create account

I'm trying to create a new account for my son under the family subscriptions but it just keeps loading but not actually doing anything

Regular

I'm trying to create a new account for my son under the family subscriptions but it just keeps loading but not actually doing anything

Aimee_T

Roadie

343 Views

1 replies

0 likes

Account
Login
  • 343 Views
  • 1 replies
  • 0 likes