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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88997 Views

9 replies

2 likes

Account
Login
  • 88997 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759430 Views

18 replies

29 likes

  • 759430 Views
  • 18 replies
  • 29 likes

Second Facebook account created

I previously created a Spotify account with the username "sflamig." It wasn't connected to Facebook. When I tried to connect it to Facebook, somehow a second Facebook account was created with a profile name of "Shannon Flamig." Now, I have this secon...

Newbie

I previously created a Spotify account with the username "sflamig." It wasn't connected to Facebook. When I tried to connect it to Facebook, somehow a second Facebook account was created with a profi...

osornios

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

How to listen to Spotify on my mob when already having an account via my PC?

Hello,Currently I have a Spotify-subscription via my PC. Question : How can I also use through my account listening to Spotify via my Mob. which is already mentioned in my account , without having to listen to the commercials please..? Looking forwar...

Casual Listener

Hello, Currently I have a Spotify-subscription via my PC. Question :  How can I also use through my account listening to Spotify via my Mob. which is already mentioned in my account , without h...

Maxim

Spotify Star

473 Views

3 replies

0 likes

Account
  • 473 Views
  • 3 replies
  • 0 likes

Promo 0,99 euro

Hi, i have tried a few times to get premium for 0,99 euro a month, that didnt work cause My Paypal account was not verified.Now My Paypal account is Ok, i get the message that i not have the right to Enjoy the promo of 0,99 for the first three months...

Newbie

Hi, i have tried a few times to get premium for 0,99 euro a month, that didnt work cause My Paypal account was not verified. Now My Paypal account is Ok, i get the message that i not have the right ...

Maxim

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Premium

Today i Pay fór premium on spotify but i dont have premium ? What i have doing ?

Newbie

Today i Pay fór premium on spotify but i dont have premium ? What i have doing ?

Maxim

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Deleted song, maybe you know the name, restore

Hello, i deleted a song from yourmusic. I dont remember the name or artist Is it possible to check some logs and find all deleted songs from "yourmusic" ? --For the case somebody know the song-- This song was about lake, it was very sad and slow, wit...

Newbie

Hello, i deleted a song from yourmusic. I dont remember the name or artist 😕 Is it possible to check some logs and find all deleted songs from "yourmusic" ?   --For the case somebody know the...

kejt_

Community Legend

428 Views

1 replies

0 likes

Other
  • 428 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution someone used my account, now all playlists lost

hi! Someone seems to have recently logged into my account.Not sure if all of this is related, but: 1. I connected my account to the Sonos speaker of a friend2. A few days later wierd music was playing already when I opend the mobile app, but it wasn'...

Casual Listener

hi!  Someone seems to have recently logged into my account. Not sure if all of this is related, but:  1. I connected my account to the Sonos speaker of a friend 2. A few days later wier...

Jack

Roadie

738 Views

3 replies

0 likes

Account
Other
Security
  • 738 Views
  • 3 replies
  • 0 likes

Failure to login spotify app

I have a spotify premium account which has worked fine on my computer and phone so far, but when I tried to login on the spotify app on my new phone, I couldn't. I fill in my username and password and press the login button but nothing happens, excep...

Newbie

I have a spotify premium account which has worked fine on my computer and phone so far, but when I tried to login on the spotify app on my new phone, I couldn't. I fill in my username and password an...

Maxim

Spotify Star

292 Views

1 replies

0 likes

Login
  • 292 Views
  • 1 replies
  • 0 likes

account hacked

hi, my username is olsonssss(premium acc). LAst night i got an e-mail stating my spotify email had been changed although i didn't do it. Now i am nable to login on any of my devices thanks for prompt response

Newbie

hi,   my username is olsonssss(premium acc). LAst night i got an e-mail stating my spotify email had been changed although i didn't do it.   Now i am nable to login on any of my devices...

iamandyhill

Community Legend

383 Views

1 replies

0 likes

Account
  • 383 Views
  • 1 replies
  • 0 likes

Tie two accounts together

Hi How can I get all info back from my old account to the new one? I have been using Spotify for a long time now and a renewed the account by gift card. I accidently used the gift card for the account that is tied to facebook and this is the one I'm ...

Newbie

Hi   How can I get all info back from my old account to the new one?   I have been using Spotify for a long time now and a renewed the account by gift card.   I accidently used t...

Bittencourt

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep redownloading

Dear Spotify, I love this app but again I had to re download my songs! I don't have enough megabytes to keep downloading these songs over and over again if this happens again I'm canceling next month, which is disappointing

Visitor

Dear Spotify, I love this app but again I had to re download my songs! I don't have enough megabytes to keep downloading these songs over and over again if this happens again I'm canceling next month...

mirlina

Newbie

22156 Views

5 replies

0 likes

  • 22156 Views
  • 5 replies
  • 0 likes

Solved!! Account hacked

I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in different parts of the country

Casual Listener

I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in diff...

iamandyhill

Community Legend

548 Views

3 replies

0 likes

Premium
  • 548 Views
  • 3 replies
  • 0 likes

Wrong charge

I get the wrong charged bill. I choose the 30 NTD per month but it charge me 1070 NTD in my credit card .

Newbie

I get the wrong charged bill. I choose the 30 NTD per month but it charge me 1070 NTD in my credit card .

Maxim

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Country Change

I have used Spotify 14 days abroad but now I cannot switch the country. I have already purchased premium and I still can't change the country without it sending me to the same support page where I cannot make a change.

Newbie

I have used Spotify 14 days abroad but now I cannot switch the country. I have already purchased premium and I still can't change the country without it sending me to the same support page where I ca...

justinewin_

Roadie

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Trying to get premium but country location is auto set to USA

Hi I'm trying to sign up to Spotify and use the premium option when it takes me to the payment page it's asking for a zip code but I am in the uk. When I go to account settings it's seems to have auto generated I am in the USA and I can't seem to cha...

Newbie

Hi  I'm trying to sign up to Spotify and use the premium option when it takes me to the payment page it's asking for a zip code but I am in the uk.  When I go to account settings it's seem...

Maxim

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password ed email dimenticate AIUTO,HELP

Ho dimenticato password ed email del mio profilo Spotify,ed ho attivo la promozione premium 0,99€,come faccio a recuperare l'account aiutatemi vi prego.

Newbie

Ho dimenticato password ed email del mio profilo Spotify,ed ho attivo la promozione premium 0,99€,come faccio a recuperare l'account aiutatemi vi prego.

user-removed

Not applicable

1791 Views

1 replies

0 likes

  • 1791 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account paused playing elsewhere

Anyone ever run into this? My account is tied to my Facebook login. I keep getting my music paused and it says it's playing elsewhere. I've since changed my login password twice and have logged myself out of all devices multiple times, yet it keeps h...

Newbie

Anyone ever run into this? My account is tied to my Facebook login. I keep getting my music paused and it says it's playing elsewhere. I've since changed my login password twice and have logged mysel...

Jack

Roadie

527 Views

2 replies

0 likes

Account
  • 527 Views
  • 2 replies
  • 0 likes

spotify

If i was paying for spotify through sprint but cancelled my sprint service, is my account with spotify cancelled too? Or if I start paying through spotify can i access all my songs again?

Newbie

If i was paying for spotify through sprint but cancelled my sprint service, is my account with spotify cancelled too? Or if I start paying through spotify can i access all my songs again?

osornios

Spotify Star

517 Views

1 replies

0 likes

Account
  • 517 Views
  • 1 replies
  • 0 likes

How do I find out which email I have associated with my account?

I have spotify on my iphone but can't remember which one of my emails I have associated with the account, and as I want to upgrade to premium I need to know. From the settings on my phone I cannot see where the info is. Does anybody know how I can fi...

Casual Listener

I have spotify on my iphone but can't remember which one of my emails I have associated with the account, and as I want to upgrade to premium I need to know. From the settings on my phone I cannot se...

osornios

Spotify Star

20910 Views

3 replies

0 likes

  • 20910 Views
  • 3 replies
  • 0 likes

Help Please

Hello,I don't know if I'm posting this in the right area, this site is very confusing. I was trying to get ahold of Spotify to see how I can add more offline devices to my plan? Only supports 3 devices however I have 4 devices I need the offline down...

Newbie

Hello, I don't know if I'm posting this in the right area, this site is very confusing. I was trying to get ahold of Spotify to see how I can add more offline devices to my plan? Only supports 3 dev...

osornios

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Spotify deleted my account

Hey spotify I couldn't figure out how to call customer service on ur website I saw that u didn't have a phone line or something for the website but anyways my account was deleted because my mom cancelled her credit card I don't see why u had to delet...

Newbie

Hey spotify I couldn't figure out how to call customer service on ur website I saw that u didn't have a phone line or something for the website but anyways my account was deleted because my mom cance...

osornios

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes