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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653832 Views

13 replies

4 likes

Account
  • 653832 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734272 Views

18 replies

29 likes

  • 734272 Views
  • 18 replies
  • 29 likes

Superuser Contribution my other account was hacked!

i got an email stating that i did change my prem accounts email even tho i did'nti can access the account now !i've send and email to account-details-changed@spotify.comidk what to do or who to reach.please help !emad

Casual Listener

i got an email stating that i did change my prem accounts email even tho i did'nt i can access the account now ! i've send and email to account-details-changed@spotify.com idk what to do or w...

Jack

Roadie

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

login in on the app

i can login on my laptop but when i try go on my ipod or phone it just says it can't do it. ive tried resetting my password so many times and ive used my email and username to try to get in but it still doesn't work. i don't know what else to do with...

Newbie

i can login on my laptop but when i try go on my ipod or phone it just says it can't do it. ive tried resetting my password so many times and ive used my email and username to try to get in but it st...

alexandrajulian

Newbie

342 Views

2 replies

1 likes

  • 342 Views
  • 2 replies
  • 1 likes

Spotify deactivated my account because of unauthorized premium payment!

A mount before, I couldn't pay with my prepaid Ininal Card because there was ne money in it. So I get my father's Credit card and paid last month's premium but this month when Spotify automaticly get the payment, my father said "15 Turkish Liras has ...

Newbie

A mount before, I couldn't pay with my prepaid Ininal Card because there was ne money in it. So I get my father's Credit card and paid last month's premium but this month when Spotify automaticl...

osornios

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Track numbers

HiI want track numbers to my personal playlists. Why does not this feature exist on spotify?

Regular

Hi I want track numbers to my personal playlists. Why does not this feature exist on spotify?

Bittencourt

Spotify Star

1189 Views

5 replies

2 likes

Account
Free
  • 1189 Views
  • 5 replies
  • 2 likes

Account Deleted, Spotify suddenly doesn't recognise account after 4 years premium payments

Don't know really how to describe the problem. Everyday for the last 4 years I have used spotify premium, built up playists etc. Every payment has been on time. Today, I opened spotify as usual but this time is says it can't log me in which is strang...

Visitor

Don't know really how to describe the problem.   Everyday for the last 4 years I have used spotify premium, built up playists etc. Every payment has been on time.    Today, I opene...

osornios

Spotify Star

1318 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 1318 Views
  • 3 replies
  • 0 likes

Unable to create account

Hi!I have tried for 2 days to create accounts. After I have entered the information and pressed "Registrera dig"/"Register" the circle just keep spinning. After a while I have to confirm than I am no robot. After a while I have to confirm again...I a...

Casual Listener

Hi! I have tried for 2 days to create accounts. After I have entered the information and pressed "Registrera dig"/"Register" the circle just keep spinning. After a while I have to confirm than I am ...

Forgodssake1

Newbie

12668 Views

7 replies

1 likes

Account
  • 12668 Views
  • 7 replies
  • 1 likes

Close Acount

i want to close spotify account that i accidentally created with a wrong email address

Newbie

i want to close spotify account that i accidentally created with a wrong email address

zachbeard

Casual Listener

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Problemas con el pago de mi cuenta

Tengo días queriendo realizar el pago para mi cuenta premium. Mi tarjeta tiene el saldo suficiente para cubrir el pago. Pero aún así la rechaza, en dos días perderé mi cuenta . Buenas noches. Valeria

Regular

Tengo días queriendo realizar el pago para mi cuenta premium. Mi tarjeta tiene el saldo suficiente para cubrir el pago. Pero aún así la rechaza, en dos días perderé mi cuenta . Buenas noches. Valeria

jonatan0417

Newbie

733 Views

5 replies

0 likes

  • 733 Views
  • 5 replies
  • 0 likes

country settings

I moved from canada to the uk and currently pay for 2 spotify accounts, I have successfully updated my country and payment method on one account, I have updated the country and payment method on one account but my profile still says canada. I need it...

Newbie

I moved from canada to the uk and currently pay for 2 spotify accounts, I have successfully updated my country and payment method on one account, I have updated the country and payment method on one ...

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Versão Premium vira Free

De uma hora pra outra, sem problemas no cartão, a minha versão Premium virou Free.Através do navegador adquiri novamente a versão Premium. Informava que estava pronta para ser usada. Em menos de 10 minutos a versão Premium virou Free. Vou nas configu...

Newbie

De uma hora pra outra, sem problemas no cartão, a minha versão Premium virou Free. Através do navegador adquiri novamente a versão Premium. Informava que estava pronta para ser usada. Em menos de 10...

Bittencourt

Spotify Star

436 Views

1 replies

0 likes

Premium
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution (updated for missing info) I don't have lyrics in my new spotify account?

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. whenever i log into my old account though, i have the lyrics fe...

Regular

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore.  whenev...

Jack

Roadie

745 Views

5 replies

0 likes

Account
Premium
  • 745 Views
  • 5 replies
  • 0 likes

I don't have lyrics on my new account?

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. Is it supposed to be like that or?

Regular

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. Is it suppos...

Hubo

Community Legend

403 Views

1 replies

0 likes

Account
  • 403 Views
  • 1 replies
  • 0 likes

Can't log in

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses I've blocked, but none of them belong to Spotify. ...

Visitor

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses...

Maxim

Spotify Star

382 Views

3 replies

0 likes

  • 382 Views
  • 3 replies
  • 0 likes

Solved!! Howto remove an email after I did delete my facebook account

Hello, Back in times, I did create a free spotify account with my facebook account. Recently I chose to delete my facebook account. But the email seems to remain linked to the spotify account. Then today, I wanted to have a Spotify Premium activated ...

Casual Listener

Hello,   Back in times, I did create a free spotify account with my facebook account. Recently I chose to delete my facebook account. But the email seems to remain linked to the spotify accoun...

rvuong_spotify

Casual Listener

686 Views

4 replies

0 likes

  • 686 Views
  • 4 replies
  • 0 likes

Superuser Contribution BUONO REGALO

Salve a tutti, ho l'abbonamento premium, prevede 9,99euro.il mio rinnovo era previsto ieri 09.06.17, tuttavia posseggo un codice promozionale per tre mesi gratis, l'ho inserito stamattina, senza chiedere nessuna conferma, dopo l'inserimento del codic...

Newbie

Salve a tutti, ho l'abbonamento premium, prevede 9,99euro. il mio rinnovo era previsto ieri 09.06.17, tuttavia posseggo un codice promozionale per tre mesi gratis, l'ho inserito stamattina, senza ch...

Julian

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Login

My friend got a new phone and she doesnt remember her password. She had an email sent to change the password but the link isnt clickable. So i copied and pasted the link and it says that it has already been used. She cant even post on here. Help!

Newbie

My friend got a new phone and she doesnt remember her password. She had an email sent to change the password but the link isnt clickable. So i copied and pasted the link and it says that it has alrea...

Genrau

Casual Listener

346 Views

1 replies

0 likes

Login
  • 346 Views
  • 1 replies
  • 0 likes

Não consigo pagar via cartão e nem via boleto bancário

Bom dia. Quero me cadastrar no spotify, mas parece que o spotify não me quer como cliente. Tentei pagamento via cartão e boleto.... sempre recusam meu pagamento... e via boleto dizem que meus dados estão incorretos.... O que devo fazer?!

Newbie

Bom dia.   Quero me cadastrar no spotify, mas parece que o spotify não me quer como cliente.   Tentei pagamento via cartão e boleto.... sempre recusam meu pagamento... e via boleto dize...

Bittencourt

Spotify Star

1437 Views

1 replies

1 likes

  • 1437 Views
  • 1 replies
  • 1 likes

Não aceita meu cartão

Tenho o Spotify Familia Prêmio a algum tempo com o pagamento debitado em meu cartãoComecei a receber mensagens via email de que não estavam conseguindo fazer a cobrançaLiguei no cartão e com eles estava tudo certo, limite e etcDesde então meu acesso ...

Casual Listener

Tenho o Spotify Familia Prêmio a algum tempo com o pagamento debitado em meu cartão Comecei a receber mensagens via email de que não estavam conseguindo fazer a cobrança Liguei no cartão e com eles...

Bittencourt

Spotify Star

3301 Views

4 replies

1 likes

Account
  • 3301 Views
  • 4 replies
  • 1 likes

Hacked, email changed! Cannot logging!

Hello!First of all, I am sending this email from another account as my account has been stolen and I cannot even logg in... I Can't logg into spotify because my account was hacked and they changed my email...I have sent and email account-details-chan...

Newbie

Hello! First of all, I am sending this email from another account as my account has been stolen and I cannot even logg in...   I Can't logg into spotify because my account was hacked and they...

osornios

Spotify Star

603 Views

1 replies

0 likes

Account
Login
Security
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Hi My account was hacked nine days ago and someone changed my subscription to Premium for Family. I changed back to Premium, but my credit card was already charged. Can you please fix this so that I don't have to pay for what a hacker did?

Newbie

Hi   My account was hacked nine days ago and someone changed my subscription to Premium for Family. I changed back to Premium, but my credit card was already charged. Can you please fix t...

MaryS

Roadie

356 Views

1 replies

0 likes

Account
Security
Subscription
  • 356 Views
  • 1 replies
  • 0 likes