Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Only Shuffle on Android for Free Accounts?

Why can't I just play a playlist on my phone? Why do I have to shuffle? I don't have to shuffle on my PC - just on my phone.

Regular

Why can't I just play a playlist on my phone?  Why do I have to shuffle?  I don't have to shuffle on my PC - just on my phone.

Jackdaw12

Roadie

904 Views

2 replies

2 likes

Free
  • 904 Views
  • 2 replies
  • 2 likes

Charged by Spotify and iTunes for Premium - HELP!

I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service. iTunes has been charging me £12.99 and Spotify £9.99. I would like to know what to do and how I can get my money back from the l...

Newbie

I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service.  iTunes has been charging me £12.99 and Spotify £9.99.   I would ...

Robert_W

Community Legend

323 Views

1 replies

0 likes

Account
Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Por que después de la última actualización se me borró toda la información?

Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?

Casual Listener

Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?

cadmielp

Roadie

866 Views

1 replies

0 likes

Account
Subscription
  • 866 Views
  • 1 replies
  • 0 likes

Pagamentos

Bom Dia,Efetuei o pagamento por cartão de crédito sem spotify, só que me cobrar 10,00 e terá renovação daqui 7 dias, é normal isso?

Newbie

Bom Dia, Efetuei o pagamento por cartão de crédito sem spotify, só que me cobrar 10,00 e terá renovação daqui 7 dias, é normal isso?

Bittencourt

Spotify Star

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

Emigrating to New Zealand

Hi,I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to pay for my account? Thanks,Melissa.

Newbie

Hi, I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to p...

Maxim

Spotify Star

298 Views

1 replies

0 likes

Account
  • 298 Views
  • 1 replies
  • 0 likes

Não encontro minha conta premium

Não lembro o e-mail que cadastrei, já tentei todos.Tenho medo que a cobrança do Premium continue.Gostaria de cancelar.Tenho apenas os boletos que foram enviados para meu e-mail (sdiegobarbosa@gmail.com), avisando da cobrança, quando eu ainda estava u...

Newbie

Não lembro o e-mail que cadastrei, já tentei todos. Tenho medo que a cobrança do Premium continue. Gostaria de cancelar. Tenho apenas os boletos que foram enviados para meu e-mail (sdiegobarbosa@g...

cadmielp

Roadie

495 Views

3 replies

1 likes

  • 495 Views
  • 3 replies
  • 1 likes

How to change suggested music preferences?

Hello everyone, My problem is this; Spotify uses country settings to suggest songs and playlist. However I have exactly zero (0, nada, nilch, naught) interest in the music from the country I'm located in. I've changed the country in my profiles by us...

Casual Listener

Hello everyone,   My problem is this; Spotify uses country settings to suggest songs and playlist. However I have exactly zero (0, nada, nilch, naught) interest in the music from the country I...

heybucko

Newbie

2558 Views

4 replies

1 likes

  • 2558 Views
  • 4 replies
  • 1 likes

Someone else uses my account!!!

Hi, when i login to my spotify acc, there is a wrong name in the top right corner of the mac app. The name is Eliana Kerr.Someone else is using my account, because sometimes somebody changes the song im listening to. Also somebody creates playlists a...

Casual Listener

Hi,   when i login to my spotify acc, there is a wrong name in the top right corner of the mac app. The name is Eliana Kerr. Someone else is using my account, because sometimes somebody chang...

poeschie

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Solved!! Email changed on Facebook, but not Spotify.

Hi there. I have changed my email address on my Facebook settings, however my old facebook email address still shows under my profile details in spotify. What can I do to solve this problem?

Newbie

Hi there. I have changed my email address on my Facebook settings, however my old facebook email address still shows under my profile details in spotify. What can I do to solve this problem? 

kekstrom107

Casual Listener

710 Views

2 replies

0 likes

  • 710 Views
  • 2 replies
  • 0 likes

Artist page

How do I create my own artist page? i have singles that are on spotify, but the are on radnom people page. How do I create my own artsit page where all my songs can be on my profile.Thanks

Newbie

How do I create my own artist page? i have singles that are on spotify, but the are on radnom people page. How do I create my own artsit page where all my songs can be on my profile.Thanks 

Jiana

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

dificuldades com o premium

Eu assinei o premium, com o cartao, alguem sabe se tem algum tempo pra cair o premium? ja comprei e ainda nao veio nada do premium

Newbie

Eu assinei o premium, com o cartao, alguem sabe se tem algum tempo pra cair o premium? ja comprei e ainda nao veio nada do premium

Bittencourt

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked account?

Got an email today saying my email was changed on my account, which I use every single day. I would never change my email for the account unless I was forced to, in which I was not. I requested it be reverted back to my email and to not be changed ag...

Visitor

Got an email today saying my email was changed on my account, which I use every single day. I would never change my email for the account unless I was forced to, in which I was not. I requested it be...

MaryS

Roadie

570 Views

6 replies

0 likes

  • 570 Views
  • 6 replies
  • 0 likes

Using Spotify in unsupported country after buying Premium in supported one

Hi all,I'm from Slovenia, but I'm currently based in Ireland until August.I was considering taking the 3-month offer for 0.99€, but I was just wondering if I buy the offer, will I be able to use Spotify in Slovenia, where Spotify is not (yet?) suppor...

Newbie

Hi all, I'm from Slovenia, but I'm currently based in Ireland until August. I was considering taking the 3-month offer for 0.99€, but I was just wondering if I buy the offer, will I be able to us...

CryticalAce

Spotify Star

1414 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 1414 Views
  • 1 replies
  • 0 likes

Charged for premium even though its student account

I was charged £9.99 for premium account even though i was on a student account. I looked at the website and it said i just needed to register. So i did then it took a further £4.99. I am un impressed with this and would like a refund of the orginal £...

Newbie

I was charged £9.99 for premium account even though i was on a student account. I looked at the website and it said i just needed to register. So i did then it took a further £4.99. I am un impressed...

osornios

Spotify Star

284 Views

1 replies

0 likes

Account
Other
Premium
  • 284 Views
  • 1 replies
  • 0 likes

Price difference

Here you can see it says €0,99 for only 3 months. When you click further, it says you pay €9,99. I'd like to get the €0,99 for three months, since you offered it on that page

Casual Listener

Here you can see it says €0,99 for only 3 months. When you click further, it says you pay €9,99. I'd like to get the €0,99 for three months, since you offered it on that page 🙂

mauropuntneyt

Casual Listener

1002 Views

3 replies

0 likes

  • 1002 Views
  • 3 replies
  • 0 likes

How to close an account I didn't create

An account was created (not by me) using my CC. I want to cancel and stop the monthly charges so I canceled the CC but they say they will continue to pay and I need to cancel the Spotify account. But how can I do that when I can't access the account ...

Newbie

An account was created (not by me) using my CC.  I want to cancel and stop the monthly charges so I canceled the CC but they say they will continue to pay and I need to cancel the Spotify accoun...

osornios

Spotify Star

974 Views

2 replies

0 likes

  • 974 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium

"Your subscription will automatically renew on 6/8/17 and you'll be charged $0.99 + tax"How much will the tax be?

Newbie

"Your subscription will automatically renew on 6/8/17 and you'll be charged $0.99 + tax" How much will the tax be?

user-removed

Not applicable

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution someone is in my account

hi! my friend is logged into my account and won't log out. can make everyone log out of my Spotify account?

Newbie

hi! my friend is logged into my account and won't log out. can make everyone log out of my Spotify account?

MaryS

Roadie

524 Views

3 replies

0 likes

Account
  • 524 Views
  • 3 replies
  • 0 likes

Account claim

Okay so I am partenered with SoundCloud through Repost Network. One of their features allows self distribution, so I successfully got my music on Spotify through them. However in doing so, Repost Network created 2 separate accounts and I would like t...

Regular

Okay so I am partenered with SoundCloud through Repost Network. One of their features allows self distribution, so I successfully got my music on Spotify through them. However in doing so, Repost Net...

osornios

Spotify Star

498 Views

1 replies

0 likes

Account
Login
Other
  • 498 Views
  • 1 replies
  • 0 likes