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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76087 Views

28 replies

0 likes

  • 76087 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93757 Views

9 replies

2 likes

Account
Login
  • 93757 Views
  • 9 replies
  • 2 likes

Account charged and my premium does not work?

So I paid for premium and my bank account was charged the 9.99 and my premium is not working? Any one else have this problem? And if so, is there a solution? Is there a way to contact them?

Casual Listener

So I paid for premium and my bank account was charged the 9.99 and my premium is not working? Any one else have this problem? And if so, is there a solution? Is there a way to contact them?

toman95

Roadie

330 Views

1 replies

0 likes

Premium
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can log into my account

I had to change my password and now i cant long in at all

Newbie

I had to change my password and now i cant long in at all

FabianS_Bogota

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login error 404 - tried suggestions

Spotify app on my iPhone keeps making me login again. I login through Facebook usually (I did yesterday after it logged me out) and it keeps saying error 404. I've tried all the things listed in previous threads, but it's not working. My wife and I p...

Newbie

Spotify app on my iPhone keeps making me login again. I login through Facebook usually (I did yesterday after it logged me out) and it keeps saying error 404. I've tried all the things listed in prev...

FabianS_Bogota

Roadie

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei conta premium, mas pelo aplicativo não consigo pular quantas faixas quiser. O que fazer?

Assinei conta premium, mas pelo aplicativo do celular não consigo pular quantas faixas quiser, sendo que o download pra ouvir offline eu consigo realizar.O que fazer?

Newbie

Assinei conta premium, mas pelo aplicativo do celular não consigo pular quantas faixas quiser, sendo que o download pra ouvir offline eu consigo realizar. O que fazer?

FabianS_Bogota

Roadie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minha conta não upa para premium

Solicitei e paguei a conta premium (com cartão de crédito) quando estava na promoção de R$1,99 no mês de junho. Recebi o email com a confirmação e o PIN mas minha conta nunca foi para Premium.

Newbie

Solicitei e paguei a conta premium (com cartão de crédito) quando estava na promoção de R$1,99 no mês de junho. Recebi o email com a confirmação e o PIN mas minha conta nunca foi para Premium. 

FabianS_Bogota

Roadie

254 Views

1 replies

0 likes

Account
Premium
  • 254 Views
  • 1 replies
  • 0 likes

signing in

I do not remember my password, and when I try to get an email so I can reset, it says to log in with my facebook account. I no longer have a facebook account. How can I reset my password??

Visitor

I do not remember my password, and when I try to get an email so I can reset, it says to log in with my facebook account. I no longer have a facebook account. How can I reset my password??

ErickRGuetta

Community Legend

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hi guys,Today i bought 6 cards for Spotify 4 of them worked aswell and on the last 2 Cardsalways the Error Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. I tried it on diffrent smartphones diffrent pcs and laptops cleared my cache and...

Newbie

Hi guys, Today i bought 6 cards for Spotify 4 of them worked aswell and on the last 2 Cards always the Error  Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.  I tried it ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Someone using my Spotify account

Can you remove Samantha from using my Spotify account please

Newbie

Can you remove Samantha from using my Spotify account please

user-removed

Not applicable

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Artist name change?

Hi all - I'm wondering if anyone can help. I have an artist profile with Spotify but I've recently changed my artist name. It's been changed everywhere else except Spotify, How can I change this in Spotify?

Casual Listener

Hi all -   I'm wondering if anyone can help. I have an artist profile with Spotify but I've recently changed my artist name. It's been changed everywhere else except Spotify, How can I change ...

JordonPth

Casual Listener

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Playlists disappeared

I have a spotify premium account along with my internet/television provider. At the 1st of August my Sonos system couldn't recognize my spotify lists anymore. The reason of that was that somehow my account has been set into spotify free. I rang my pr...

Casual Listener

I have a spotify premium account along with my internet/television provider. At the 1st of August my Sonos system couldn't recognize my spotify lists anymore. The reason of that was that somehow my a...

Roy1969

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Logged out of premium account

Help! I've logged out of my premium account, logged in via Facebook, all my playlists have gone and it says I'm on a free trial!!!!! I'm paying for premium, how do I get it back!!!!

Visitor

Help! I've logged out of my premium account, logged in via Facebook, all my playlists have gone and it says I'm on a free trial!!!!! I'm paying for premium, how do I get it back!!!!

toman95

Roadie

3673 Views

1 replies

0 likes

Account
  • 3673 Views
  • 1 replies
  • 0 likes

Signing in

When I go to sign in it tells me to connect to the internet but I'll already be connected. I just wanna get in my account. This is frustrating!!

Newbie

When I go to sign in it tells me to connect to the internet but I'll already be connected. I just wanna get in my account. This is frustrating!!

HetzeFetze

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Account Potentially Hijacked

Hello, quite recently I was driving and listening to my playlists when someone with an unknown desktop device started playing random songs on my account, preventing me from listening to my music. I proceeded to log out of all locations but today I lo...

Visitor

Hello, quite recently I was driving and listening to my playlists when someone with an unknown desktop device started playing random songs on my account, preventing me from listening to my music. I p...

HetzeFetze

Roadie

294 Views

2 replies

0 likes

Premium
Security
  • 294 Views
  • 2 replies
  • 0 likes

My song is in another profile

My song is in another profilehttps://open.spotify.com/album/4l0QpsQQOdHCVhU53Fj15r?si=9TWjUIhNThis is my profilehttps://open.spotify.com/artist/5Kj0ySkgBEbDp0Xk3Qwl5n?si=Y396g11t

Regular

My song is in another profile https://open.spotify.com/album/4l0QpsQQOdHCVhU53Fj15r?si=9TWjUIhN This is my profile https://open.spotify.com/artist/5Kj0ySkgBEbDp0Xk3Qwl5n?si=Y396g11t

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Alexa

So I just broke up with my girlfriend and she has my subscription on her amazon account. This allows her to use my account to listen to music on Alexa. How can I remove it without logging into her amazon account?

Newbie

So I just broke up with my girlfriend and she has my subscription on her amazon account. This allows her to use my account to listen to music on Alexa. How can I remove it without logging into her am...

272 Views

0 replies

0 likes

Account
  • 272 Views
  • 0 replies
  • 0 likes

Los usuarios no aparecen en las busquedas ahora!!!

Hola, desde hace 8 dias que ahora no aparecen los usuarios en las busquedas.

Casual Listener

Hola, desde hace 8 dias que ahora no aparecen los usuarios en las busquedas. 

osornios

Spotify Star

1141 Views

1 replies

0 likes

Other
  • 1141 Views
  • 1 replies
  • 0 likes

i cant log into the app on my ipod 5th gen

I've tried numerous times to log into the app on my ipod but it keeps saying that my username and/or password is incorrect. I've tried every possible combination and changed my password. ive tried logging in through the website too but nothing is wor...

Newbie

I've tried numerous times to log into the app on my ipod but it keeps saying that my username and/or password is incorrect. I've tried every possible combination and changed my password. ive tried lo...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Ik heb een premium acount

Ik betaal elke maand aan kpn voor mijn premium acount maar sinds een paar uur heb ik geen toegang tot premium acount maar nu betaal ik voor een gratis account hoe los ik dit op help ik gebruik spotife elke dag meer dan 3 uurHopelijk hoor ik snel iets...

Newbie

Ik betaal elke maand aan kpn voor mijn premium acount maar sinds een paar uur heb ik geen toegang tot premium acount maar nu betaal ik voor een gratis account hoe los ik dit op help ik gebruik spotif...

Esmee1998_

Casual Listener

1326 Views

6 replies

0 likes

Account
  • 1326 Views
  • 6 replies
  • 0 likes

Another persons name associated with my spotify account

Logged into my spotify account today and realised the name associated is not mine. Has the account been hacked? I was able to change the password but not the name on the account. I have now removed premium services and have no payment details listed....

Newbie

Logged into my spotify account today and realised the name associated is not mine.  Has the account been hacked? I was able to change the password but not the name on the account.  I have n...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes