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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420167 Views
  • 965 replies
  • 108 likes
  • Account
  • 420167 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185854 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185854 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103257 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103257 Views
  • 69 replies
  • 10 likes

Superuser Contribution Picture on Profile

Has anyone had trouble with uploading a new banner/profile pic? I've exhausted many options and sizes, but no matter what it wants a gigantic 2660x1660px pictire. None of my originals work.

  • Casual Listener
  • Has anyone had trouble with uploading a new banner/profile pic? I've exhausted many options and sizes, but no matter what it wants a gigantic 2660x1660px pictire. None of my originals work.
  • Alfredo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picture on Profile

Hi, my account has been created through Facebook. My FB account has been hacked a long time ago and before I found a solution with the FB team, I used a friend's email address. I guess I opened my Spotify account during that time because it is the ad...

  • Newbie
  • Hi, my account has been created through Facebook. My FB account has been hacked a long time ago and before I found a solution with the FB team, I used a friend's email address. I guess I opened my Sp...
  • Alfredo
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keybindings

Hi. If I wanna use keybindings ( ON PC ) like ctr + right to get next song and I am ingame I need to buy premium ? Cuz if iam playing these keybindings doesnt work. Thanks for help.

  • Casual Listener
  • Hi. If I wanna use keybindings ( ON PC ) like ctr + right to get next song and I am ingame I need to buy premium ? Cuz if iam playing these keybindings doesnt work. Thanks for help.
  • Alfredo
  • Roadie
  • 1901 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1901 Views
  • 2 replies
  • 0 likes

Spotify Family subscription not possible with an KPN account (partner of Spotify)

Hello, I want to subcribe for spotify family. I currently have a spotify premium account via my internetprovider KPN. Which means I don't pay spotify because it is enclosed in my KPN account. How to subscribe to spotify family!? There is currently NO...

  • Casual Listener
  • Hello, I want to subcribe for spotify family. I currently have a spotify premium account via my internetprovider KPN. Which means I don't pay spotify because it is enclosed in my KPN account. ...
  • famkoningen
  • Casual Listener
  • 1612 Views
  • 17 replies
  • 3 likes
  • 1612 Views
  • 17 replies
  • 3 likes

Email

My email notifications are in Spanish.  How can I change it to English?

  • Casual Listener
  • My email notifications are in Spanish.  How can I change it to English?
  • Logandale702
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
  • 275 Views
  • 2 replies
  • 0 likes

NO PUEDO INGRESAR A UN PLAN FAMILIAR

ME QUIERO UNIR AL PLAN FAMILIAR DE UN AMIGO, VIVIMOS EN EL MISMO DOMICILIO Y AL MOMENTO DE PONER LA DIRECCION ME DICE QUE NO TENEMOS LA MISMA DIRECCION, YA ANTES ME HABIA UNIDO A SU PLAN PERO DESDE QUE SE RENOVO LA SUSCRIPCION YA NO ME DEJA INGRESAR

  • Newbie
  • ME QUIERO UNIR AL PLAN FAMILIAR DE UN AMIGO, VIVIMOS EN EL MISMO DOMICILIO Y AL MOMENTO DE PONER LA DIRECCION ME DICE QUE NO TENEMOS LA MISMA DIRECCION, YA ANTES ME HABIA UNIDO A SU PLAN PERO DESDE Q...
  • CLOUDCLAUS43
  • Newbie
  • 522 Views
  • 2 replies
  • 0 likes
  • Login
  • 522 Views
  • 2 replies
  • 0 likes

Superuser Contribution Create/claim artist account.

Hi!We have a problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no artist account. It seems like when the aggregator uploaded the track ...

  • Casual Listener
  • Hi! We have a problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no artist acco...
  • Mekwebus
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
  • 250 Views
  • 2 replies
  • 0 likes

Logging in

I have reset my password, but when i go to login, it won't let me and a little message pops up saying "enjoying your trip? If you want to listen for more than 14 days tell us where you're at on spotify.com" but i only changed phones. Anyone able to h...

  • Casual Listener
  • I have reset my password, but when i go to login, it won't let me and a little message pops up saying "enjoying your trip? If you want to listen for more than 14 days tell us where you're at on spoti...
  • hubhillary
  • Casual Listener
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to edit my account details

hi, i havent used spotify for a long time and i come to use it for the first time in a while and it says i am abroad and wont let me in the app cos it is stating that i have been away for more than 15 days, i then go to change my details to the UK be...

  • Newbie
  • hi,   i havent used spotify for a long time and i come to use it for the first time in a while and it says i am abroad and wont let me in the app cos it is stating that i have been away for mo...
  • MaryS
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in as another user...

Hi! I'm logged in as someone who is most definitely not me. How did this happen?? Didn't even need to type a password. Just followed a google link to this forum. Exciting times. Hello user ubwrbaj! I haven't touched anything in your settings and you ...

  • Casual Listener
  • Hi!   I'm logged in as someone who is most definitely not me. How did this happen?? Didn't even need to type a password. Just followed a google link to this forum. Exciting times. Hello user u...
  • ubwrbaj
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Security
  • 303 Views
  • 2 replies
  • 0 likes

Hacked premium account

recently I lost acess to my account and got a email from spotify notifying me that my email for the account has been changed, I sended a email back to spotify with the link provided, even went to the spotify support on twitter and they told me I woul...

  • Newbie
  • recently I lost acess to my account and got a email from spotify notifying me that my email for the account has been changed, I sended a email back to spotify with the link provided, even went to the...
  • toman95
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Synchronizing more than one spotify account?

I have 3 spotify accounts and I want to sync them, turning them just to 1 account. I have already tried to do this by synchronizing all of them with one facebook account, but I didn't succeeded, because it seems not to be possible to sync more than o...

  • Newbie
  • I have 3 spotify accounts and I want to sync them, turning them just to 1 account. I have already tried to do this by synchronizing all of them with one facebook account, but I didn't succeeded, beca...
  • toman95
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

No puedo entrar a mi cuenta de spotify premium

Yo uso spotify premium hace meses y hoy dia quise iniciar sesion (lo tengo enlazado con mi facebook) y me salio un aviso q solo puedo usar spotify en el extrajero durante 14 dias, no entiendo Porque este aviso si lo uso hace meses y nunca tuve proble...

  • Casual Listener
  • Yo uso spotify premium hace meses y hoy dia quise iniciar sesion (lo tengo enlazado con mi facebook) y me salio un aviso q solo puedo usar spotify en el extrajero durante 14 dias, no entiendo Porque ...
  • Osmarperez
  • Newbie
  • 591 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 591 Views
  • 1 replies
  • 0 likes

Appalling username

I just signed up for Spotify, it asked me to pick a username. I chose RSC. It did not object. Then when it created my account, my username is 3jynjf2abjaygdu9pkwxtygr1 HELP!!!!!!

  • Newbie
  • I just signed up for Spotify, it asked me to pick a username. I chose RSC. It did not object.  Then when it created my account, my username is 3jynjf2abjaygdu9pkwxtygr1     HELP!!...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Ps3

How do I log off old deleted PS3 account and use spotify on new PS3 account. Will not let me link to new one.

  • Newbie
  • How do I log off old deleted PS3 account and use spotify on new PS3 account. Will not let me link to new one.
  • gryffyn
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant access my account

The app keeps saying we're experiencing problems, try again later.

  • Newbie
  • The app keeps saying we're experiencing problems, try again later.
  • RobSquatch
  • Casual Listener
  • 259 Views
  • 3 replies
  • 0 likes
  • Account
  • 259 Views
  • 3 replies
  • 0 likes

Spotify free download but i have premium already; how to download?

I would like to play music form my spotify premium account on my computer.But when i'm loggin in and downloading i only get the free version and not the premium version. Can anyone help me? Thanks!!

  • Newbie
  • I would like to play music form my spotify premium account on my computer. But when i'm loggin in and downloading i only get the free version and not the premium version. Can anyone help me? Th...
  • ravekanth
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hey ich hab mir ein abo heute für Spotify Premium geholt in der App steht aber immer noch das ich FREE benutze und deswegen kommt auch die ganze Zeit Werbung aber hab mir das abo geholt bezahlt und alles was kann ich machen

  • Newbie
  • Hey ich hab mir ein abo heute für Spotify Premium geholt in der App steht aber immer noch das ich FREE benutze und deswegen kommt auch die ganze Zeit Werbung aber hab mir das abo geholt bezahlt und a...
  • Melody
  • Spotify
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

how do I get an advertise/a banner on spotify?

Hi Spotify How can I get an advertise on spotify for our country, and how much will it cost monthly?

  • Newbie
  • Hi Spotify   How can I get an advertise on spotify for our country, and how much will it cost monthly?
  • Maxim
  • Spotify Star
  • 4701 Views
  • 3 replies
  • 0 likes
  • Other
  • 4701 Views
  • 3 replies
  • 0 likes