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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285617 Views

529 replies

34 likes

Account
Free
  • 285617 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13584 Views

6 replies

11 likes

Security
  • 13584 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539536 Views

990 replies

114 likes

Account
  • 539536 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129527 Views

74 replies

12 likes

Account
Login
Premium
  • 129527 Views
  • 74 replies
  • 12 likes

Me ha desaparecido todas mis playlists de spotify

Buenos días. Hoy he iniciado spotify me han desaprecido todas mis playlists y me han aparecideo dos que no he escuchado en mi vida. Se puede recuperar las que tenía.

Casual Listener

Buenos días.   Hoy he iniciado spotify me han desaprecido todas mis playlists y me han aparecideo dos que no he escuchado en mi vida.   Se puede recuperar las que tenía. 

biggest_wolf

Casual Listener

239 Views

1 replies

0 likes

Account
Premium
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't reach to my original account or i can't send a password reset mail to it

So recently i can not open my spotify account in my computer or phone , i tried to send a password recovery e-mail to my own e-mail but it said there is no mail such as to be registered. So i treid it from my spotify account name which is ***********...

Visitor

So recently i can not open my spotify account in my computer or phone , i tried to send a password recovery e-mail to my own e-mail but it said there is no mail such as to be registered. So i treid i...

Lee

Spotify

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! My account got hacked, playlists deleted

My account got hacked, Ive managed to change the password, but once i got in my playlists were deleted, any way to get them back?

Newbie

My account got hacked, Ive managed to change the password, but once i got in my playlists were deleted, any way to get them back? 

gryffyn

Roadie

298 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 298 Views
  • 1 replies
  • 0 likes

Changing country

Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??

Newbie

Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??

returnvoid

Newbie

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Note: After clearing the app’s data, you’ll be logged out, cant long back in on facebook

After clearing apps data on my Samsung phone I cant log back in via facebook which is how I created the account. It says "You are currently set to offline" Please go online to connect to Spotify" My phone is online, can anyone help get back in please...

Newbie

After clearing apps data on my Samsung phone I cant log back in via facebook which is how I created the account. It says "You are currently set to offline" Please go online to connect to Spotify" My ...

sheilasjr

Newbie

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Solved!! Account editing

I want to replace the linked fb account with another. Where can I access this?

Newbie

I want to replace the linked fb account with another. Where can I access this?

KingOfHelping

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Another hacked account

Like many others, my account got hacked. I think I have fixed everything now - signed out all devices, changed password and restored my playlists that the idiot had deleted. Is there anywhere I can report this intrusion to Spotify, or they simply don...

Casual Listener

Like many others, my account got hacked. I think I have fixed everything now - signed out all devices, changed password and restored my playlists that the idiot had deleted.    Is there a...

ChrisOfSweden

Casual Listener

191 Views

2 replies

0 likes

Account
  • 191 Views
  • 2 replies
  • 0 likes

Solved!! How can ı change my adress

I have family premium account. I didnt remember my adress so ı cant share my adress to sister for use spotify.. so ı want change my adress. But ı didnt find how ı change my adress? Someone help me please. Thank you

Casual Listener

I have family premium account. I didnt remember my adress so ı cant share my adress to sister for use spotify.. so ı want change my adress. But ı didnt find how ı change my adress? Someone help me pl...

Maxim

Spotify Star

916 Views

3 replies

0 likes

  • 916 Views
  • 3 replies
  • 0 likes

Using spotify on two computers simultainesly

Hi There can u use your spotify account on two computers at the same time??? is so we are having issues with this, can someone help.. cheers

Newbie

Hi There can u use your spotify account on two computers at the same time???   is so we are having issues with this, can someone help.. cheers

teresapolitte

Newbie

9614 Views

2 replies

0 likes

  • 9614 Views
  • 2 replies
  • 0 likes

Premium Family plan address issues

Hi everyone, I have a family premium plan which worked well until recently. All my family members were disconnected because Spotify was unable to verify we have the same address which of course we do. Any suggestions?

Newbie

Hi everyone, I have a family premium plan which worked well until recently. All my family members were disconnected because Spotify was unable to verify we have the same address which of course we do...

xxhuxe

Casual Listener

985 Views

3 replies

0 likes

  • 985 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Spotify has canceled the family plan account, in wich all members of that account must reside in the same address. They did that because they said that they could not verify the address of the account. How do they perform the verification? Spotify do...

Newbie

Spotify has canceled the family plan account, in wich all members of that account must reside in the same address. They did that because they said that they could not verify the address of the accoun...

Maria_B

Moderator

210 Views

1 replies

0 likes

Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in error

I try to log into my account and it asked if I'm enjoying my trip abroad and doesn't let me log in. What is going on? Ice redownloaded the app and still nothing please help

Newbie

I try to log into my account and it asked if I'm enjoying my trip abroad and doesn't let me log in. What is going on? Ice redownloaded the app and still nothing please help

Maria_B

Moderator

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to upgrade to family account

i´ve started a family account and one of the members i invited didnt get the invitation linkshe was on the 1 month premium free trial but she cancelled it.what can we do?

Newbie

i´ve started a family account and one of the members i invited didnt get the invitation link she was on the 1 month premium free trial but she cancelled it. what can we do?

Maria_B

Moderator

126 Views

1 replies

0 likes

  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify says my password is compromised on another service

I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it may have been compromised during a leak on another ...

Newbie

I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it ...

Maria_B

Moderator

1792 Views

1 replies

0 likes

  • 1792 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Twice

I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??

Newbie

I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??

Maria_B

Moderator

153 Views

1 replies

0 likes

Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los datos por que ya estaba todo guardado. Hay alguna ma...

Casual Listener

Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los d...

Maria_B

Moderator

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporarily revert to "free" to alter fee date. Will I loose downloads and playlists?

I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?

Newbie

I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?

Maria_B

Moderator

188 Views

1 replies

1 likes

  • 188 Views
  • 1 replies
  • 1 likes

Need to take my credit card number off someone else's account

My friend signed up for the 3 month free premium using my debit account. After only 1 month, I was charged $10. I need to take my payment information off of her account, but do not have her account information. I would like to speak with someone at S...

Visitor

My friend signed up for the 3 month free premium using my debit account.   After only 1 month, I was charged $10.   I need to take my payment information off of her account, but do ...

Snowqueen7396

Casual Listener

2554 Views

3 replies

1 likes

  • 2554 Views
  • 3 replies
  • 1 likes

Superuser Contribution You're currently offline: trying to login

Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that did not do anything. Please help me, i dont want to ...

Casual Listener

Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that d...

Maria_B

Moderator

292 Views

1 replies

0 likes

Account
Login
Other
Security
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo vincular las cuentas de facebook y spotify

Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pero no me deja diciendome que hay un error por el qu...

Casual Listener

Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pe...

Maria_B

Moderator

813 Views

1 replies

0 likes

Account
  • 813 Views
  • 1 replies
  • 0 likes