Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83389 Views

29 replies

0 likes

  • 83389 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104401 Views

10 replies

3 likes

Account
Login
  • 104401 Views
  • 10 replies
  • 3 likes

Superuser Contribution Spotify sent a Facebook Message While I Was Away

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even connected to my facebook account... Is there an ex...

Newbie

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even...

FabianS_Bogota

Roadie

974 Views

1 replies

0 likes

Android
Desktop
Mobile
Web Player
Windows
  • 974 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with account

Why I have to get another account when i already have two the first one was Visa card problem the another one was I changed phone I lost everything and still being charged why

Casual Listener

Why I have to get another account when i already have two the first one was Visa card problem the another one was I changed phone I lost everything and still being charged why

FabianS_Bogota

Roadie

400 Views

1 replies

0 likes

Account
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account credentials.

Hello, Last year I joined Spotify with my Facebook account, the email that I used with my Facebook profile was just for that and I didn't use it for personal stuff. A few months later I deactivated it but kept my Spotify account, of course. I didn't ...

Newbie

Hello,   Last year I joined Spotify with my Facebook account, the email that I used with my Facebook profile was just for that and I didn't use it for personal stuff. A few months later I deac...

FabianS_Bogota

Roadie

1845 Views

1 replies

0 likes

  • 1845 Views
  • 1 replies
  • 0 likes

Superuser Contribution login

Boa noite, eu possuo o plano familiar, e sou o administrador da conta, porem quando faco meu login com o meu e-mail e senha, aparece o facebook de um outro membro da minha família ... gostaria de saber como faço pra arrumar isso ...

Visitor

Boa noite, eu possuo o plano familiar, e sou o administrador da conta, porem quando faco meu login com o meu e-mail e senha, aparece o facebook de um outro membro da minha família ... gostaria de sab...

FabianS_Bogota

Roadie

319 Views

1 replies

0 likes

Login
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems logging in with a Rogers account. I have a username but no password.

I have a Rogers username associated with my account but no password as it is included with the service. How do I login??

Newbie

I have a Rogers username associated with my account but no password as it is included with the service. How do I login??

FabianS_Bogota

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution MIXED ACOUNTS

IM DESPERATE!!! I was premiun and now I'm free. I signed with my fb acount and I was added to a premiun plan and sice then everything were just fine, till I loged once in a friends computer and now every time I log in in my devices, It is my fb acoun...

Newbie

IM DESPERATE!!! I was premiun and now I'm free. I signed with my fb acount and I was added to a premiun plan and sice then everything were just fine, till I loged once in a friends computer and now e...

FabianS_Bogota

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Estou pagando 02 mensalidades, mas eu uso só UMA!

Olá! Eu percebi há pouco tempo que está debitando mensalmente duas vezes o valor da assinatura Premium, em dois cartões de crédito diferentes. Eu preciso que façam o cancelamento imediato de uma delas, deixando apenas uma mensalidade ativa, e que sej...

Newbie

Olá!  Eu percebi há pouco tempo que está debitando mensalmente duas vezes o valor da assinatura Premium, em dois cartões de crédito diferentes. Eu preciso que façam o cancelamento imediato de u...

227 Views

0 replies

0 likes

Premium
  • 227 Views
  • 0 replies
  • 0 likes

Student Premium in Switzerland

Hi everybodyRecently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount is not available for my region. What's the matter now?

Casual Listener

Hi everybody Recently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount i...

kellethi

Newbie

1392 Views

3 replies

0 likes

Account
Premium
  • 1392 Views
  • 3 replies
  • 0 likes

Solved!! Spotify opening on startup

So recently there's been an update that makes Spotify open upon logging into Windows. Now, this is a feature I personally don't use nor do I like using it, so I wanted to turn it off. I looked through the preferences and scrolled down to the "Startup...

Casual Listener

So recently there's been an update that makes Spotify open upon logging into Windows. Now, this is a feature I personally don't use nor do I like using it, so I wanted to turn it off. I looked throug...

mobiusknight

Casual Listener

1657 Views

5 replies

3 likes

Account
Free
Login
  • 1657 Views
  • 5 replies
  • 3 likes

Superuser Contribution My account in a banned country

Hello, I am a new user of spotify and don't really know how things work here. I haven't even started using spotify yet but have a trouble already. The problem is that currently I'm not in a banned country for the next couple of months and I'm conside...

Newbie

Hello, I am a new user of spotify and don't really know how things work here. I haven't even started using spotify yet but have a trouble already. The problem is that currently I'm not in a banned co...

FabianS_Bogota

Roadie

735 Views

1 replies

0 likes

Account
Premium
Subscription
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution foto do album na tela de bloqueio

eu tenho um s7 edge e a foto do album quando escuto musica nao aparece na tela de bloqueio como fazer para que apareca ?

Casual Listener

eu tenho um s7 edge e a foto do album quando escuto musica nao aparece na tela de bloqueio como fazer para que apareca ?  

FabianS_Bogota

Roadie

1635 Views

1 replies

0 likes

  • 1635 Views
  • 1 replies
  • 0 likes

Superuser Contribution FACEBOOK LOG IN

Please help everytime I push log in with Facebook it tells me " wrong user name or password " I pay for premium and I have all of my playlists on that account and I can't listen to my music now.

Newbie

Please help 😞 everytime I push log in with Facebook it tells me " wrong user name or password " I pay for premium and I have all of my playlists on that account and I can't listen to my music now.

FabianS_Bogota

Roadie

485 Views

1 replies

0 likes

Login
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disabling facebook without disabling Spotify: how to change login method?

Hello I want to delete my FB account, however I noticed that when I disable my FB account I also cannot use my Spotify because my login on Spotify is through Facebook. Any idea of how to change the type of login from Facebook login to normal Email lo...

Casual Listener

Hello   I want to delete my FB account, however I noticed that when I disable my FB account I also cannot use my Spotify because my login on Spotify is through Facebook.   Any idea of h...

FabianS_Bogota

Roadie

361 Views

1 replies

0 likes

Login
Premium
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In on Samsung Smart Hub

I've got a Samsung Smart TV with a Smart Hub. It is now offering Spotify, which I want to use, but will not let me Log In, even though on my phone I currently have a Spotify premium account. On my phone, I believe I had originally signed up with my F...

Newbie

I've got a Samsung Smart TV with a Smart Hub. It is now offering Spotify, which I want to use, but will not let me Log In, even though on my phone I currently have a Spotify premium account. On my ph...

FabianS_Bogota

Roadie

450 Views

1 replies

0 likes

Login
  • 450 Views
  • 1 replies
  • 0 likes

Songs in different Languages

All the playlists are in English when browsing genres&moods. How can I browse genres&moods in different Languages?

Casual Listener

All the playlists are in English when browsing genres&moods. How can I browse genres&moods in different Languages?

Maxim

Spotify Star

6877 Views

5 replies

0 likes

  • 6877 Views
  • 5 replies
  • 0 likes

Solved!! My account is hacked! Help!!

I received an e-mail saying my account address had been changed. When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right now is because my account is linked through Facebook. I repli...

Regular

I received an e-mail saying my account address had been changed.  When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right...

bsacks69

Newbie

4884 Views

45 replies

2 likes

Account
  • 4884 Views
  • 45 replies
  • 2 likes

Superuser Contribution Name isn't displaying properly.

I was wondering what is going on with my account name. For some reason it's a long string of letters and numbers I did not put in. Is this normal?

Visitor

I was wondering what is going on with my account name.  For some reason it's a long string of letters and numbers I did not put in.  Is this normal?

user-removed

Not applicable

393 Views

2 replies

0 likes

Account
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Changing country

I am from Italy and I am now currently travelling in Thailand. To keep using my free Spotify account I need to change my country, but when I log into my profile the only option is Italy.I tried all the solutions suggested in the FAQ and when I contac...

Newbie

I am from Italy and I am now currently travelling in Thailand. To keep using my free Spotify account I need to change my country, but when I log into my profile the only option is Italy. I tried all...

Maxim

Spotify Star

407 Views

1 replies

0 likes

Account
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterar meu endereço

Olá.. estou tentando alterar o meu endereço pois integrantes da minha família serão excluídos do meu plano familiar e não estou conseguindo. Como faço?

Newbie

Olá.. estou tentando alterar o meu endereço pois integrantes da minha família serão excluídos do meu plano familiar e não estou conseguindo. Como faço?

Luani

Newbie

1138 Views

3 replies

0 likes

  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Que significa que "la canción no está disponible"? / "The song is not available"???

Hola!, quise reproducir un disco de un artista en particular y salió el mensaje descrito en el título, tengo una cuenta premium y quisiera saber si es problema del artista o de la app?, ya que este grupo tiene 2 albumes más en Spotify y estos se repr...

Casual Listener

Hola!, quise reproducir un disco de un artista en particular y salió el mensaje descrito en el título, tengo una cuenta premium y quisiera saber si es problema del artista o de la app?, ya que este g...

axsodapop

Casual Listener

1825 Views

2 replies

1 likes

Account
  • 1825 Views
  • 2 replies
  • 1 likes