Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174147 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174147 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11518 Views
  • 6 replies
  • 11 likes
  • Security
  • 11518 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516749 Views
  • 986 replies
  • 113 likes
  • Account
  • 516749 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126216 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126216 Views
  • 74 replies
  • 12 likes

ps4 error (linked account)

Hello, I have a problem to connect my spotify account on my ps4.It tell me that I have connceted my spotify with anoter psn account and I'm trying to disconnect from all the linked account but still have this issue.Someone that can help me to find th...

  • Newbie
  • Hello, I have a problem to connect my spotify account on my ps4. It tell me that I have connceted my spotify with anoter psn account and I'm trying to disconnect  from all the linked account bu...
  • 239 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 239 Views
  • 0 replies
  • 0 likes

Logitech UE Smart Radio - Spotify not in list of services

I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? thank you peter

  • Casual Listener
  • I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? &nb...
  • TeeL
  • Newbie
  • 1239 Views
  • 7 replies
  • 0 likes
  • 1239 Views
  • 7 replies
  • 0 likes

App log in

Help! I cant log into the app on my android. I have reset the password numerous times as its saying my username or password is incorrect but clearly am logged in via internet. Have down loaded the app via website too and i still cant connect through ...

  • Newbie
  • Help! I cant log into the app on my android. I have reset the password numerous times as its saying my username or password is incorrect 😐 but clearly am logged in via internet. Have down loaded the...
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
  • 177 Views
  • 0 replies
  • 0 likes

Cant use Premium

My Problem is that I've bought myself premium Account but it doesnt work. Does anybody have a solultion?

  • Newbie
  • My Problem is that I've bought myself premium Account but it doesnt work. Does anybody have a solultion?
  • Crkoth
  • Newbie
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Acc log in name

Help! I've got a new phone and down loaded the Spotify app again, but can't remember my log on name... and now my music is lost with my old user name. How do I bypass privacy settings to look at my old log on name

  • Newbie
  • Help! I've got a new phone and down loaded the Spotify app again, but can't remember my log on name... and now my music is lost with my old user name. How do I bypass privacy settings to look at my o...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

cant login/create account

I tried signing up with facebook for a different account but keeps giving me a oops something went wrong error.it also says my email is in usebut when i try resetting the password it gives me an error. I cant even login or change the password for my ...

  • Visitor
  • I tried signing up with facebook for a different account but keeps giving me a oops something went wrong error. it also says my email is in use but when i try resetting the password it gives me an ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Account Not Mine Why?

My account isn't mine, i log on and it's someone else's?Can someone help me, I've seen to lost all my playlistsantttt@hotmail.co.uk

  • Newbie
  • My account isn't mine, i log on and it's someone else's? Can someone help me, I've seen to lost all my playlists antttt@hotmail.co.uk
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Can't log in after logging out

I just changed my password as I didn't actually know what it was as my partner set it up for me ages ago, and I've never actually logged out. I thought I should change it, but now I can't log back in, it's saying connect to online. I am online, data ...

  • Newbie
  • I just changed my password as I didn't actually know what it was as my partner set it up for me ages ago, and I've never actually logged out. I thought I should change it, but now I can't log back in...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Login problem

I have difficulty in logging. It keeps saying that 'You appear to be trying to log into Spotify from different countries'. How I can solve this?

  • Newbie
  • I have difficulty in logging. It keeps saying that 'You appear to be trying to log into Spotify from different countries'. How I can solve this?
  • FabianS_Bogota
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

WRONG ACCOUNT

I looked on here for answers as to why a 'you've reached your download limit' message kept coming up on my Spotify when I hadn't reached the limit. I followed some steps suggesting me to log out and delete the app. This was the worst idea. I have re ...

  • Newbie
  • I looked on here for answers as to why a 'you've reached your download limit' message kept coming up on my Spotify when I hadn't reached the limit. I followed some steps suggesting me to log out and ...
  • 154 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 154 Views
  • 0 replies
  • 0 likes

Facebook won't connect to Email based account

I have an email based Spotify account that I want to link to Facebook, but when I press connect to Facebook I get "Sorry there has been a temporary error, please try again later."I tried logging in with Facebook, it worked, but it's created a whole n...

  • Newbie
  • I have an email based Spotify account that I want to link to Facebook, but when I press connect to Facebook I get "Sorry there has been a temporary error, please try again later." I tried logging in...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 140 Views
  • 0 replies
  • 0 likes

Account ontkoppelen

mijn oude spotify account, gekoppeld aan mijn email en Facebook, is achtergebleven bij mijn ex. Hoe kan ik dat ontkoppelen zodat ik mijn eigen nieuwe spotify account weer aan mijn eigen email kan koppelen ?

  • Newbie
  • mijn oude spotify account, gekoppeld aan mijn email en Facebook, is achtergebleven bij mijn ex. Hoe kan ik dat ontkoppelen zodat ik mijn eigen nieuwe spotify account weer aan mijn eigen email kan kop...
  • 614 Views
  • 0 replies
  • 0 likes
  • 614 Views
  • 0 replies
  • 0 likes

Uyeligim birden iptal oldu

Ilk kez uye oldum 3 ay icin 1 tl lik premium aldim fakat daha 1 ay bile bitmedi premium uyeligim gitti free hesap olarak gozukuyo ve premium ol dedigimde 10 tllik cikiyo yrdimci olursaniz sevinirim

  • Newbie
  • Ilk kez uye oldum 3 ay icin 1 tl lik premium aldim fakat daha 1 ay bile bitmedi premium uyeligim gitti free hesap olarak gozukuyo ve premium ol dedigimde 10 tllik cikiyo yrdimci olursaniz sevinirim
  • user-removed
  • Not applicable
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Can't create a new account

Hello, I'm having trouble creating an account using an e-mail address. I enter all the details required on the form, I then confirm that I'm not a robot. After i press the Sign Up button, it just hangs there not doing anything. After a little while t...

  • Newbie
  • Hello,   I'm having trouble creating an account using an e-mail address. I enter all the details required on the form, I then confirm that I'm not a robot. After i press the Sign Up button, it...
  • 1269 Views
  • 0 replies
  • 2 likes
  • Account
  • 1269 Views
  • 0 replies
  • 2 likes

Moving to another country

HiWould anyone be able to advise please. I am relocating to America from England and currently have Spotify Premium. My son has the family plan over there and wants to invite me to join that. Am I able to do that? How does Spotify recognise I'm no lo...

  • Newbie
  • Hi Would anyone be able to advise please. I am relocating to America from England and currently have Spotify Premium. My son has the family plan over there and wants to invite me to join that. Am I ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution wrong account

My friend logged into her spotify account via facebook on my computer and now our accounts are all mixed up! When i log into my spotify with my email and password it gives her info, and when she logs into her spotify it shows my account info (mine is...

  • Newbie
  • My friend logged into her spotify account via facebook on my computer and now our accounts are all mixed up!  When i log into my spotify with my email and password it gives her info, and when sh...
  • FabianS_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow user to select default sound device.

Hi, When I try to listen to my playlists, Spotify always tells me that my account is been used somewhere else by another user. I´ve tried changing passwords and also used the Discconect from all devices tool, but the problem continues. I can´t find a...

  • Newbie
  • Hi, When I try to listen to my playlists, Spotify always tells me that my account is been used somewhere else by another user. I´ve tried changing passwords and also used the Discconect from all devi...
  • FabianS_Bogota
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution can not find an existing user

can not find an existing spotify user please help

  • Casual Listener
  • can not find an existing spotify user please help
  • saybilli
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help!! Accounts got mixed up...

Hello. I just opened Spotify on my friend's computer. When I logged out and tried to login with my account, it suddenly said MY NAME (Francis Brand) on HER account (0to9cca). I then again tried to login in my account several times with facebook but i...

  • Newbie
  • Hello. I just opened Spotify on my friend's computer. When I logged out and tried to login with my account, it suddenly said MY NAME (Francis Brand) on HER account (0to9cca). I then again tried to lo...
  • FabianS_Bogota
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 286 Views
  • 1 replies
  • 0 likes