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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398145 Views
  • 947 replies
  • 107 likes
  • Account
  • 398145 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171336 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171336 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99060 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99060 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Descarga ALBUM o PLAYLIST en el PC

Hola, soy usuario PREMIUM. Tengo instalado SPOTIFY tanto en el PC como en un teléfono ANDROID.En el android sí que me deja DESCARGAR las playlist y los albumes completos para poder escuchaslos sin conexión, pero en el PC ni siquiera me aparece a la d...

  • Regular
  • Hola, soy usuario PREMIUM. Tengo instalado SPOTIFY tanto en el PC como en un teléfono ANDROID. En el android sí que me deja DESCARGAR las playlist y los albumes completos para poder escuchaslos sin ...
  • lachterma-ar
  • Gig Goer
  • 17804 Views
  • 2 replies
  • 0 likes
  • Premium
  • 17804 Views
  • 2 replies
  • 0 likes

Make contact with spotify easily accessible

My account has been hacked, while I am writing this someone is using my account, this is clearly an on going problem that other customers have had with Spotify, rather than just changing my password, why not have a point of contact so someone 'your e...

  • Visitor
  • My account has been hacked, while I am writing this someone is using my account, this is clearly an on going problem that other customers have had with Spotify, rather than just changing my password,...
  • itu_
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Stolen account

Hi,It seems, that someone has stolen my account.Few hours ago I received an email from spotify support, that my email adress has been changed. Of course I am unable to change it back, because password has been changed also. I can only log in through ...

  • Casual Listener
  • Hi, It seems, that someone has stolen my account. Few hours ago I received an email from spotify support, that my email adress has been changed. Of course I am unable to change it back, because pas...
  • MarhyCZ
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 447 Views
  • 2 replies
  • 0 likes

Account

Hi I cannot log into my Spotify account I woke up this morning and it was not logged in. My friend can login even on my device but I can't not even through Facebook not even through my username and password. HELP ME PLEASE

  • Casual Listener
  • Hi I cannot log into my Spotify account I woke up this morning and it was not logged in. My friend can login even on my device but I can't not even through Facebook not even through my username and p...
  • Emmahmatthews16
  • Casual Listener
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 240 Views
  • 3 replies
  • 0 likes

Account being used somewhere else

For some reason I keep getting the "Spotify has been paused because your account is being used somewhere else" message in the Spotify iPhone app. It appears every once in a while, annoyingly makes me unable to listen music, and then disappears again....

  • Newbie
  • For some reason I keep getting the "Spotify has been paused because your account is being used somewhere else" message in the Spotify iPhone app. It appears every once in a while, annoyingly makes me...
  • fearlessfish
  • Casual Listener
  • 1467 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1467 Views
  • 7 replies
  • 0 likes

Solved!! Pague y no me han hecho premium

Hoy pague a traves de tarjeta de credito y al parecer hubo un error en su pagina, pero ya me han hecho el cargo por el servicio y no se ha actualizado mi cuenta a premium, he seguido las recomendaciones de la pagina en caso de problemas con el servic...

  • Newbie
  • Hoy pague a traves de tarjeta de credito y al parecer hubo un error en su pagina, pero ya me han hecho el cargo por el servicio y no se ha actualizado mi cuenta a premium, he seguido las recomen...
  • osornios
  • Spotify Star
  • 892 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 892 Views
  • 10 replies
  • 0 likes

IINICIAR SESION EN LA APLICACION SPOTIFY

Buenas tardes a la hora de ingresar me aparece este error al momento de ingresar sesión. " ESTAS DISFRUTANDO TU VIAJE?SI QUIERES ESCUCHAR TU MÚSICA EN EL EXTRANJERO POR MÁS DE 14 DÍAS, CUÉNTANOS DONDE ESTAS EN SPOTIFY.COM.

  • Newbie
  • Buenas tardes a la hora de ingresar me aparece este error al momento de ingresar sesión. " ESTAS DISFRUTANDO TU VIAJE?SI QUIERES ESCUCHAR TU MÚSICA EN EL EXTRANJERO POR MÁS DE 14 DÍAS, CUÉNTANOS DOND...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Spotify doesn't recognize my country

Hi Everyone, my spotify is not working now because my listed country does not match my current location. I am in Germany and yet I only get the options of USA and UK when i try to select my country. I am using a free account. Please can someone help ...

  • Casual Listener
  • Hi Everyone, my spotify is not working now because my listed country does not match my current location. I am in Germany and yet I only get the options of USA and UK when i try to select my country. ...
  • Chipper66
  • Newbie
  • 3392 Views
  • 7 replies
  • 1 likes
  • 3392 Views
  • 7 replies
  • 1 likes

Change Login Type

Hello, I set up spotify premium to login with my facebook account. Can I change that to a deticated username/password?

  • Casual Listener
  • Hello,   I set up spotify premium to login with my facebook account. Can I change that to a deticated username/password?
  • Maxim
  • Spotify Star
  • 779 Views
  • 3 replies
  • 0 likes
  • 779 Views
  • 3 replies
  • 0 likes

Card cancelled around time of payment due

Please help! I want music back in my life! Btw I thought there was a texting thing we could do on here from someone at Spotify when we needed help? They could walk us through it???

  • Casual Listener
  • Please help! I want music back in my life! Btw I thought there was a texting thing we could do on here from someone at Spotify when we needed help? They could walk us through it???
  • Robert_W
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Premium account used by someone else

My account has been used for the last couple of days by someone else.. deleting my playlists and things like that. Changing the password does not help.. He/she is also hijacking my music all the time.. can only see that it is a mobile phone. Any advi...

  • Newbie
  • My account has been used for the last couple of days by someone else.. deleting my playlists and things like that. Changing the password does not help.. He/she is also hijacking my music all the time...
  • allyosban
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Can't access/Manage Premium for family

I am checking out my account tonight want to add a new family member to my premium. upon sending a request. it suddenly told me that "Oops! Something went wrong, please try again." I tried to clear the browsing history and even change browsers just t...

  • Regular
  • I am checking out my account tonight want to add a new family member to my premium. upon sending a request. it suddenly told me that "Oops! Something went wrong, please try again." I tried to clear t...
  • Kidium
  • Regular
  • 2939 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
  • 2939 Views
  • 7 replies
  • 3 likes

como doy de baja mi cuenta en Spotify?

Deseo dar de baja mi cuenta en Spotify y no encuentro en donde hacerlo, ya que no me interesa en lo absoluto

  • Newbie
  • Deseo dar de baja mi cuenta en Spotify y no encuentro en donde hacerlo, ya que no me interesa en lo absoluto
  • carlosgutman194
  • Newbie
  • 80377 Views
  • 3 replies
  • 4 likes
  • 80377 Views
  • 3 replies
  • 4 likes

Superuser Contribution Account hacked

Hi, My account just got hacked. I got a email from spotify telling me that i changed my email. I then tried to log on. Got wrong password. Then i logged on via facebook. i then got in to my account but when i try to change the password or email i get...

  • Casual Listener
  • Hi,   My account just got hacked. I got a email from spotify telling me that i changed my email. I then tried to log on. Got wrong password. Then i logged on via facebook. i then got in to my ...
  • Melody
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution no receiving a invitation e-mail from family share premium

Hello, I am part of family share premium, but I can't receive the invitation e-mail. Account ID: *****@amood.com.**(starred for security)

  • Newbie
  • Hello,   I am part of family share premium, but I can't receive the invitation e-mail.   Account ID: *****@amood.com.**(starred for security)  
  • Melody
  • Spotify
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution account hacked?

Hello, Earlier today I noticed that I couldnt log through the Spotify on my browser and app through normal means, I noticed I could still use a facebook login and thats how I'm able to write this post. Someone seems to have hacked my account and chan...

  • Newbie
  • Hello, Earlier today I noticed that I couldnt log through the Spotify on my browser and app through normal means, I noticed I could still use a facebook login and thats how I'm able to write this p...
  • Melody
  • Spotify
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 195 Views
  • 1 replies
  • 0 likes

I live in Germany/paid with PayPal with a german card/ Apple Store is Spanish and can't change it!

I can't go into my recently booked premium account because spotify think I'm in vacation!? I paid with a PayPal account linked to a german account/ the spotify account is based in Germany but the application of spotify has been downloaded using a Spa...

  • Newbie
  • I can't go into my recently booked premium account because spotify think I'm in vacation!? I paid with a PayPal account linked to a german account/ the spotify account is based in Germany but the app...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Cannot link account to facebook

Hi everyone, I have a spotify account that I cannot seem to link to my facebook. I keep on getting the message that my facebook account is already linked to another spotify account. Maybe I made one in the very beginning. But when I try to log in thr...

  • Casual Listener
  • Hi everyone,   I have a spotify account that I cannot seem to link to my facebook. I keep on getting the message that my facebook account is already linked to another spotify account. Maybe I ...
  • Lefevre_Jan
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 166 Views
  • 1 replies
  • 0 likes

Sign out everywhere not working

I've been trying to sign out a couple of people from my spotify while it works successfully for my own phone it seems my friendsphone never signs out ? Was wondering if someone can sign meout of all accounts? Thank you !!

  • Newbie
  • I've been trying to sign out a couple of people from my spotify  while it works successfully for my own phone it seems my friends phone never signs out ? Was wondering if someone can sign me ...
  • Cindrew236
  • Casual Listener
  • 4451 Views
  • 2 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
  • 4451 Views
  • 2 replies
  • 2 likes