Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2743 Views
  • 0 replies
  • 8 likes
  • Security
  • 2743 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454741 Views
  • 973 replies
  • 109 likes
  • Account
  • 454741 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201524 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201524 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109992 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109992 Views
  • 72 replies
  • 12 likes

7 day free trial

Hi I'm kind of worried because I accidentally pressed the 7 day free trial button by accident. They didn't ask me for card details but my Apple ID has my card details on . Will I be charged after re 7 days I'm v worried

  • Newbie
  • Hi I'm kind of worried because I accidentally pressed the 7 day free trial button by accident. They didn't ask me for card details but my Apple ID has my card details on . Will I be charged after re ...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

changing country

I used to pay my premium form a US card but I want to start paying it from a different card from a different country. But when I type the info in it says invalid zip code. When I go into change account the only option for country is the USA. Please h...

  • Newbie
  • I used to pay my premium form a US card but I want to start paying it from a different card from a different country. But when I type the info in it says invalid zip code. When I go into change accou...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Where can I find the Information about my Residence (except ZIP-code)?

Hi there, I tried to invite my wife to the Spotify family account. When accepting the invitation she put in our adress and unfortunately she couldn't finish the process... Apparently our adress is wrong in the account information.Where can I look up ...

  • Newbie
  • Hi there,   I tried to invite my wife to the Spotify family account. When accepting the invitation she put in our adress and unfortunately she couldn't finish the process... App...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

WRONG USERNAME

I have a USERNAME, but if I create a playlist and share it spotify shows my REAL NAME instead of the USERNAME. I already quit the connection to my facebookaccount but the problem is still there... Please i hope there is somebody who can help

  • Newbie
  • I have a USERNAME, but if I create a playlist and share it spotify shows my REAL NAME instead of the USERNAME. I already quit the connection to my facebookaccount but the problem is still there... Pl...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Can not log due to country specification

Hi, i am trying to log into my account but Spotify is saying that I am in a different country than my account but I am not and when a go see in my account online it is the right one

  • Visitor
  • Hi, i am trying to log into my account but Spotify is saying that I am in a different country than my account but I am not and when a go see in my account online it is the right one
  • Maxim
  • Spotify Star
  • 266 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 266 Views
  • 5 replies
  • 0 likes

non mi fa visualizzare l'email

ho eseguito l'accesso con il mio account facebook, ma quando vado sul sito di spotify e accedo mi da lo spazio email vuoto e una data di nascita sbagliata, nonostante su facebook sia giusta. volevo sapere se è una cosa normale oppure lo fa solo a me ...

  • Newbie
  • ho eseguito l'accesso con il mio account facebook, ma quando vado sul sito di spotify e accedo mi da lo spazio email vuoto e una data di nascita sbagliata, nonostante su facebook sia giusta. volevo s...
  • 477 Views
  • 0 replies
  • 0 likes
  • Account
  • 477 Views
  • 0 replies
  • 0 likes

Someone is using my account

So I started noticing this 2 days ago, someone else's been using my account and adding playlists. I log in with my Facebook, so what I did was log out every connected Spotify Device and chance my Facebook password (I've also added extra security meas...

  • Newbie
  • So I started noticing this 2 days ago, someone else's been using my account and adding playlists. I log in with my Facebook, so what I did was log out every connected Spotify Device and chance my Fac...
  • guacamayero
  • Casual Listener
  • 300 Views
  • 3 replies
  • 1 likes
  • Account
    Security
    Subscription
  • 300 Views
  • 3 replies
  • 1 likes

LOGIN PROBLEM (Premium Member)

I can't login with my username and password for 4 days. When i tried to login, it back to log out page again, and I trying to Reset Password and insert my email, i didn't get spotify's confirmation by email in my inbox my account have Premium member ...

  • Visitor
  • I can't login with my username and password for 4 days.   When i tried to login, it back to log out page again, and I trying to Reset Password and insert my email, i didn't get spo...
  • osornios
  • Spotify Star
  • 265 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution VERIFICACION DE MIS DATOS DE DOMICILIO

Buenas tardes a los presentes, acabo de pagar la membresia familiar premiun y quiero agregar a mi hermana y un primo, les mando la solicitud pero cuando mis primos y/o hermanos llenan los datos de solicitud para la aceptacion marca que no vivimos en ...

  • Newbie
  • Buenas tardes a los presentes, acabo de pagar la membresia familiar premiun y quiero agregar a mi hermana y un primo, les mando la solicitud pero cuando mis primos y/o hermanos llenan los datos de so...
  • MonicaM_Bogota
  • Roadie
  • 468 Views
  • 1 replies
  • 0 likes
  • Other
    Security
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Session Hijack

I am tired of having my Spotify session hijacked by other users (Spotify hackers/hijackers). Several times, while I am listening to my Spotify play lists, someone changes my play list and start listening to another song using my Spotify account.I hav...

  • Newbie
  • I am tired of having my Spotify session hijacked by other users (Spotify hackers/hijackers). Several times, while I am listening to my Spotify play lists, someone changes my play list and start liste...
  • MonicaM_Bogota
  • Roadie
  • 827 Views
  • 1 replies
  • 1 likes
  • 827 Views
  • 1 replies
  • 1 likes

Superuser Contribution TWO ACOUNTS WITH THE SAME E-MAIL

Hi! I have two acounts with the same email. I suscribe with family premium plan but the plan is not in my acount of everyday, is in other acount with my same e-mail but other user name. help me. thanks

  • Newbie
  • Hi! I have two acounts with the same email. I suscribe with family premium plan but the plan is not in my acount of everyday, is in other acount with my same e-mail but other user name. help me. than...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown person logged into my account

Hi For the past few days Inoticed a suspicious person logged into my spotify account.They were on a device called 123, they added playlists and removed my playlists.They also logged me off as they were using my account. I changed my password and hope...

  • Newbie
  • Hi   For the past few days Inoticed a suspicious person logged into my spotify account. They were on a device called 123, they added playlists and removed my playlists. They also logged me o...
  • MonicaM_Bogota
  • Roadie
  • 580 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding Family Member to Family Plan

Hello- I am trying to add a family member to my account - I linked it to the email account and it keeps saying you can not add the family member to the plan, any ideas of what is going on? This is for my son, I already have my wife and myself on the ...

  • Newbie
  • Hello-   I am trying to add a family member to my account - I linked it to the email account and it keeps saying you can not add the family member to the plan, any ideas of what is going on? T...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Our 14-year-old daughter was removed from my family acct.

Hi, I have a family account and my 14 year old daughter was removed claiming that she is not living with us..!!! This is not correct..!! She might have connected via other IPs but stil she is with us... She sent a message to spotfy and has not receiv...

  • Newbie
  • Hi,   I have a family account and my 14 year old daughter was removed claiming that she is not living with us..!!! This is not correct..!! She might have connected via other IPs but stil she i...
  • MonicaM_Bogota
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Other
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution iphone

My iphone will not connect remotely to other devices, such uconnect, does anyone have have any idea what I might be doing wrong ?It did work but has suddenly stopped. Thank you

  • Newbie
  • My iphone will not connect remotely to other devices, such uconnect, does anyone have have any idea what I might be doing wrong ? It did work but has suddenly stopped.   Thank you
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Intento ser premium ya hice deposito pero aun no tengo los beneficiosAlguien sabe el motivo?

  • Newbie
  • Intento ser premium ya hice deposito pero aun no tengo los beneficios Alguien sabe el motivo?
  • MonicaM_Bogota
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help with my account

Hi, I can't add my wife in my Family subscription even though I entered the right address, it says that the address is not the same. I also need to chat with your live technical assistant with my concern.can help me with this please.

  • Casual Listener
  • Hi,   I can't add my wife in my Family subscription even though I entered the right address, it says that the address is not the same. I also need to chat with your live technical assistant wi...
  • MonicaM_Bogota
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting kicked off Spotify Premium

Saw a previous post for same problem but no answer.I have Spotify Premium for family, but when I'm using Spotify and another family member is using the service I get kicked off.I've checked the Premium fee has been paid and everyone resides at same a...

  • Newbie
  • Saw a previous post for same problem but no answer. I have Spotify Premium for family, but when I'm using Spotify and another family member is using the service I get kicked off. I'v...
  • MonicaM_Bogota
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Payment Problem

I had to update my payment information on Spotify. Several times, the site would not take the payment information due to some kind of "error". So to get around this, I canceled my premium subscription and then re-subscribed to the subscription. After...

  • Newbie
  • I had to update my payment information on Spotify. Several times, the site would not take the payment information due to some kind of "error". So to get around this, I canceled my premium subscriptio...
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

how long to regain access to a account?

today my email/password was part of a paste dumb but w.e spotify was the only one using said password stillContact the email they give to get your account back at 1pmNo reply for 2 hours, again w.econtact support via facebook at 3pm,No reply for an h...

  • Newbie
  • today my email/password was part of a paste dumb but w.e spotify was the only one using said password still Contact the email they give to get your account back at 1pm No reply for 2 hours, again...
  • itu_
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes