Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421413 Views
  • 965 replies
  • 108 likes
  • Account
  • 421413 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186492 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186492 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103468 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103468 Views
  • 69 replies
  • 10 likes

Option to change contry is greyed out even if I have premium

Hello, I'm subscribed to what I assume is Premium Spotify. I used to be in Denmark and then moved to Canada. I closed the danish credit card and so now my payments needs to happen on my canadian credit card but in order to do that I need to change th...

  • Casual Listener
  • Hello,   I'm subscribed to what I assume is Premium Spotify. I used to be in Denmark and then moved to Canada. I closed the danish credit card and so now my payments needs to happen on my cana...
  • justinewin_
  • Roadie
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Sharing Music with Friends

Whatever happened to being able to share songs with Spotify-using friends? Is there a way to bring this back? Thanks, Julie

  • Newbie
  • Whatever happened to being able to share songs with Spotify-using friends? Is there a way to bring this back?    Thanks,  Julie
  • mapuya19
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect username or password

Spotify logged me out. When I tried to log back in I get the incorrect username/ password. So I reset my password. Got the email with link and did everything I was supposed to but I still get the incorrect username and password pop up.I can log in th...

  • Casual Listener
  • Spotify logged me out. When I tried to log back in I get the incorrect username/ password. So I reset my password. Got the email with link and did everything I was supposed to but I still get the inc...
  • transambill
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem satrting my account

when i tried to star my account, it says "your country does not matches the country stablished in your profile, update your account or update to premium" when i tried to update the country on my account, it says "we sorry, this email is already regis...

  • Newbie
  • when i tried to star my account, it says "your country does not matches the country stablished in your profile, update your account or update to premium" when i tried to update the country on my acco...
  • JuanCamilo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premuim buy 1month get 3 month is gone

Halo, saya dari indonesia, saya mohon bantuan, akun spotify saya kembali menjadi akun soptify gratis, padahal saya sudah membeli paket 1 bulan gratis 3 bulan... Saya sudah menghubungi melalui facebook tetapi tidak ada jawaban, mohon bantuannya terima...

  • Casual Listener
  • Halo, saya dari indonesia, saya mohon bantuan, akun spotify saya kembali menjadi akun soptify gratis, padahal saya sudah membeli paket 1 bulan gratis 3 bulan... Saya sudah menghubungi melalui faceboo...
  • JuanCamilo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP account

There is no help this is bs...I got a premium account when I got my phone when I updated the phone its gone. How come there is zero customer service or support.Sucks brutal

  • Newbie
  • There is no help this is bs...I got a premium account when I got my phone when I updated the phone its gone. How come there is zero customer service or support. Sucks brutal  
  • JuanCamilo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to Sign Up

Hi. I was trying to sign up an account for my son just now and suddenly the sign up form does not seem to work. I am not able to pick any username. It highlights the box in red but does not give an error message. Did something change? Thanks,Brian --...

  • Newbie
  • Hi.   I was trying to sign up an account for my son just now and suddenly the sign up form does not seem to work.  I am not able to pick any username.  It highlights the box in red b...
  • JuanCamilo
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access my Premium account

Hi! I have an ongoing Spotify Premium suscription but haven't been able to access this in months. Every time I try to log in, a Spotify Free account opens up, using my username, which is apparently linked to my Facebook account. Please help me retrie...

  • Newbie
  • Hi! I have an ongoing Spotify Premium suscription but haven't been able to access this in months. Every time I try to log in, a Spotify Free account opens up, using my username, which is apparently l...
  • JuanCamilo
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
  • 345 Views
  • 1 replies
  • 0 likes

NO PUEDEN INGRESAR MIS FAMILIARES A LA CUENTA FAMILIAR PREMIUM

BUENAS NOCHES TENGO LA CUENTA FAMILIAR PREMIUM, PAGO 149 PESOS MENSUALES Y MIS FAMILIARES QUE PUSE NO PUEDEN INGRESAR CON EL CODIGO, SE ACEPTA LA INVITACION Y LUEGO LES PIDE QUE LLENEN CON SUS DATOS Y CUANDO LE DAN ACEPTAR DICEN QUE NO ES COMPATIBLE ...

  • Newbie
  • BUENAS NOCHES TENGO LA CUENTA FAMILIAR PREMIUM, PAGO 149 PESOS MENSUALES Y MIS FAMILIARES QUE PUSE NO PUEDEN INGRESAR CON EL CODIGO, SE ACEPTA LA INVITACION Y LUEGO LES PIDE QUE LLENEN CON SUS DATOS ...
  • mayester
  • Casual Listener
  • 1055 Views
  • 13 replies
  • 1 likes
  • Premium
  • 1055 Views
  • 13 replies
  • 1 likes

Superuser Contribution Cant log in

Hi my pc is log into my account but im tryi g to log on to my phone but cant remember my password i know my user name but cant remember the email its linked to

  • Visitor
  • Hi my pc is log into my account but im tryi g to log on to my phone but cant remember my password i know my user name but cant remember the email its linked to
  • JuanCamilo
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution email/ user name not matching

My e-mail address is not linked to my user name but to a different account. How can I cancel that account or change the user name. I am currently paying for someone else to use my Spotify premium.

  • Newbie
  • My e-mail address is not linked to my user name but to a different account. How can I cancel that account or change the user name. I am currently paying for someone else to use my Spotify premium.
  • JuanCamilo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Como faço para logar?

Como faço para logar no celular?

  • Regular
  • Como faço para logar no celular?
  • Bittencourt
  • Spotify Star
  • 2590 Views
  • 27 replies
  • 0 likes
  • Other
  • 2590 Views
  • 27 replies
  • 0 likes

Superuser Contribution Premium US Account - Traveling in Spain

hi, like many others i got a message i can only use spotify abroad for 14 days. reading some posts here i changed my location to spain. then i was on the regular account, not premium. then i tried to pay for the premium account and found i could not ...

  • Casual Listener
  • hi, like many others i got a message i can only use spotify abroad for 14 days. reading some posts here i changed my location to spain. then i was on the regular account, not premium. then i tried to...
  • DJTrotsky
  • Casual Listener
  • 351 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 351 Views
  • 2 replies
  • 1 likes

Spotify is charging me for an individual and a family!

Help! I can't call anyone and my credit card is being charged two fees for the last three months. One for my son's old account and for our new family account. His account never cancled and the only receipt I recieve from Spotify is for the family acc...

  • Newbie
  • Help!  I can't call anyone and my credit card is being charged two fees for the last three months.  One for my son's old account and for our new family account.  His account never canc...
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Quiero cancelar

Podrían ayudarme y decirme como cancelar mi cuenta ya que no cumplieron con lo acordado y no tengo los beneficios de premium yo inicie sesión con Facebook gracias

  • Casual Listener
  • Podrían ayudarme y decirme como cancelar mi cuenta ya que no cumplieron con lo acordado y no tengo los beneficios de premium yo inicie sesión con Facebook gracias
  • 207 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 0 replies
  • 0 likes

How in the **bleep** do you actually complain about this place???

How the **bleep** am I supposed to give you dicks feedback?? STOP **bleep**ING PLAYING SO MANY **bleep**ING SUGGESTED SONGS! I DON'T WANT TO LISTEN TO WHAT YOU'RE SUGGESTING, I WANT TO LISTEN TO THE ARTIST I **bleep**ING CHOSE TO LISTEN TO.

  • Regular
  • How the **bleep** am I supposed to give you dicks feedback?? STOP **bleep**ING PLAYING SO MANY **bleep**ING SUGGESTED SONGS! I DON'T WANT TO LISTEN TO WHAT YOU'RE SUGGESTING, I WANT TO LISTEN TO THE ...
  • LoganHelps
  • Composer
  • 529 Views
  • 9 replies
  • 0 likes
  • 529 Views
  • 9 replies
  • 0 likes

all my music is gone

I was listening to my music on spotify and all of a sudden. It sad it was being played on an other device. So i logged off and back on again and then Boom ALL my music and playlists were gone?!?!? Please help im losing my mind.

  • Newbie
  • I was listening to my music on spotify and all of a sudden. It sad it was being played on an other device. So i logged off and back on again and then Boom ALL my music and playlists were gone?!?!? Pl...
  • abilea
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Are others seeing what I am playing?

Hello, when my Spotify account is not linked to Facebook, will others be able to see what I am listening to? Greetings,redplant

  • Newbie
  • Hello,   when my Spotify account is not linked to Facebook, will others be able to see what I am listening to?   Greetings, redplant
  • abilea
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify is charging twice in my credit card.

I have two charges in my credit card.Spotify P027D9296D US$ 5,2 andSpotify P02C1E2A51 US$ 5,28 I only want one charge for a premium plan. What can I do?

  • Newbie
  • I have two charges in my credit card. Spotify P027D9296D US$ 5,2 and Spotify P02C1E2A51 US$ 5,28   I only want one charge for a premium plan.   What can I do?
  • abilea
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes