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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81736 Views

9 replies

2 likes

Account
Login
  • 81736 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657158 Views

13 replies

4 likes

Account
  • 657158 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738348 Views

18 replies

29 likes

  • 738348 Views
  • 18 replies
  • 29 likes

Superuser Contribution Cobrança de R$10 ao alterar cartão de crédito da minha conta

Olá, recentemente fiz alteração do cartão de crédito da minha conta porém, ao realizar essa alteração, surgiu uma cobrança de R$ 10 reais no novo cartão, e logo depois a assinatura, resultando em 2 cobranças no meu novo cartão sendo que somente a ass...

Newbie

Olá,  recentemente fiz alteração do cartão de crédito da minha conta porém, ao realizar essa alteração, surgiu uma cobrança de R$ 10 reais no novo cartão, e logo depois a assinatura, resultando...

FabianS_Bogota

Roadie

710 Views

1 replies

0 likes

Account
Premium
Subscription
  • 710 Views
  • 1 replies
  • 0 likes

Hacked? twice.

Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someone is currently using your account" but no one has a...

Newbie

Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someon...

osornios

Spotify Star

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify not available in Cook Islands?

I'm trying to upload spotify onto my phone, but it is saying spotify is not available in our country. but i see Cook Islands is listed under New Zealand under the countries it is availble in. what do i need to do to be able to upload the app? thank y...

Newbie

I'm trying to upload spotify onto my phone, but it is saying spotify is not available in our country.  but i see Cook Islands is listed under New Zealand under the countries it is availble in. &...

FabianS_Bogota

Roadie

1500 Views

1 replies

1 likes

  • 1500 Views
  • 1 replies
  • 1 likes

Music stops after 10 min

My music stops after 10minutes. What wrong? Is it something about settings?

Newbie

My music stops after 10minutes. What wrong? Is it something about settings?

Bittencourt

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Can't find premium account

I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I want to find this account ASAP as I am still payin...

Newbie

I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I...

Maxim

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution KPN premium Spotify

Ik heb een kpn standaard abonnement en door een fout van kpn ben ik nu ineens van premium naar free overgezet. KPN heeft mij namelijk bij verhuizing niet verhuisd maar afgesloten en opnieuw aangesloten. KPN helpt mij niet en verwijst mij (belachelijk...

Newbie

Ik heb een kpn standaard abonnement en door een fout van kpn ben ik nu ineens van premium naar free overgezet. KPN heeft mij namelijk bij verhuizing niet verhuisd maar afgesloten en opnieuw aangeslot...

FabianS_Bogota

Roadie

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Can't log in

I logged out of my Spotify and deleted the app on my iPhone awhile back and now I want to log in again and it keeps saying error and Or my password is wrong and no matter how many times I change my password It still won't log me in. And I don't know ...

Casual Listener

I logged out of my Spotify and deleted the app on my iPhone awhile back and now I want to log in again and it keeps saying error and Or my password is wrong and no matter how many times I change my p...

Maxim

Spotify Star

571 Views

5 replies

0 likes

  • 571 Views
  • 5 replies
  • 0 likes

Why I can't get e-mail notifications?

In e-mail, spam filter is not defined for Spotify . I can't get e-mail notifications for a long time.

Casual Listener

In e-mail, spam filter is not defined for Spotify . I can't get e-mail notifications for a long time.

ahmetmartt

Casual Listener

378 Views

2 replies

0 likes

Account
Other
  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account has been hacked

Hi my premium account has been hacked please help ASAP I find this very serious thanks.

Newbie

Hi my premium account has been hacked please help ASAP I find this very serious thanks.

MaryS

Roadie

432 Views

4 replies

0 likes

Account
  • 432 Views
  • 4 replies
  • 0 likes

I can only access Spotify premium via Sonos and not via Spotify app.

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully received.

Newbie

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully rec...

Maxim

Spotify Star

329 Views

1 replies

0 likes

Login
Premium
  • 329 Views
  • 1 replies
  • 0 likes

Traveling

My wife just got family Spotify in France, but I'm currently in the U.K. For a few weeks. It says it won't let me join because we're not in the same country. I assume Spotify works when I travel!!??

Newbie

My wife just got family Spotify in France, but I'm currently in the U.K. For a few weeks. It says it won't let me join because we're not in the same country. I assume Spotify works when I travel!!??

osornios

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My FB friends does not see my Spotify activity

Hello, I am a Spotify Premium user. I use Spotify on two devices :- on my android smartphone- on my Ubuntu laptop I have enabled FB sharing on the two apps and linked my account with FB but nobody out of my friends see my Spotify activity. However my...

Visitor

Hello,   I am a Spotify Premium user.   I use Spotify on two devices : - on my android smartphone - on my Ubuntu laptop   I have enabled FB sharing on the two apps and linked m...

user-removed

Not applicable

625 Views

3 replies

0 likes

Premium
  • 625 Views
  • 3 replies
  • 0 likes

Login credentials link to 2 accounts

Online, my login credentials link to an older account. On the app, the same exact credentials link to my current account. I tried to buy premium online, and thus accidentally bought it for the other account. Anyone have any advice/help

Visitor

Online, my login credentials link to an older account. On the app, the same exact credentials link to my current account. I tried to buy premium online, and thus accidentally bought it for the other ...

osornios

Spotify Star

397 Views

1 replies

0 likes

Account
  • 397 Views
  • 1 replies
  • 0 likes

Cant play songs

HeyEverytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?

Casual Listener

Hey Everytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?

naiasorensen

Casual Listener

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Add an email address

I signed up for Spotify using my Facebook account. When I go to my profile page, there is no email address there. If I try to edit it, it says I can change it from my Facebook account settings (where I already have an email address set). How do I add...

Newbie

I signed up for Spotify using my Facebook account. When I go to my profile page, there is no email address there. If I try to edit it, it says I can change it from my Facebook account settings (where...

FabianS_Bogota

Roadie

6728 Views

1 replies

0 likes

  • 6728 Views
  • 1 replies
  • 0 likes

Spotify free not available

Spotify free not available/not working...always been asked to upgrade to premium...kindly help

Newbie

Spotify free not available/not working...always been asked to upgrade to premium...kindly help

itu_

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cambiare nickname o trasferire tutti i dati e musica in un altro account

Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following e ovviamente anche il mio abbonamento a premium. g...

Visitor

Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following...

Daffydax

Newbie

17387 Views

2 replies

0 likes

  • 17387 Views
  • 2 replies
  • 0 likes

username problem

Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to change it. If there is a way to change it, I want ...

Visitor

Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to...

Maxim

Spotify Star

346 Views

1 replies

0 likes

Account
  • 346 Views
  • 1 replies
  • 0 likes

Spotify Account + Automatic Facebook Account

Dear all, Some friends told me that they can find me with my Facebook's account name but I never used it with Spotify... I created it independantly 2 years ago. Do you have an idea how to merge these 2 accounts? Or to delete "the spotify-facebook acc...

Newbie

Dear all,     Some friends told me that they can find me with my Facebook's account name but I never used it with Spotify... I created it independantly 2 years ago.   Do you have ...

osornios

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Why do I keep receiving my spotify password by text message?

I am receiving up to 5 text messages a day from spotify with a password - why is this? It is only when my mac laptop is on or in standby - if turned off I don't receive them. I get them sometimes every couple of hours even 1am 3am 5am. This only star...

Newbie

I am receiving up to 5 text messages a day from spotify with a password - why is this?  It is only when my mac laptop is on or in standby - if turned off I don't receive them.  I get them s...

osornios

Spotify Star

1074 Views

1 replies

0 likes

Account
Other
  • 1074 Views
  • 1 replies
  • 0 likes