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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291891 Views

529 replies

34 likes

Account
Free
  • 291891 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13689 Views

6 replies

11 likes

Security
  • 13689 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541449 Views

990 replies

115 likes

Account
  • 541449 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129676 Views

74 replies

12 likes

Account
Login
Premium
  • 129676 Views
  • 74 replies
  • 12 likes

Cuenta clausurada

Hace unos meses he tenido que renovar el método de pago debido a que nuestra vieja tarjeta había sido robada. Al registrar la nueva tarjeta, por 4 meses spotify anduvo a la perfección con la nueva tarjeta, pero el día de ayer me han clausurado la cue...

Newbie

Hace unos meses he tenido que renovar el método de pago debido a que nuestra vieja tarjeta había sido robada. Al registrar la nueva tarjeta, por 4 meses spotify anduvo a la perfección con la nueva ta...

osornios

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Adding my phone to my proflle

I go to my account profile, add the phone type, phone number and provider My pw field then becomes available for entry. I enter it. Then I hit save. It comes back and tells me, "Sorry that Email address is already taken." ???? **bleep**???

Newbie

I go to my account profile, add the phone type, phone number and provider   My pw field then becomes available for entry.  I enter it.   Then I hit save.   It comes back and...

osornios

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Spotify account email address changed without authorization

I discovered today that my Spotify account has been compromised - because I received an email informing me that the email address for the account has been changed. Which I did NOT authorize. How is this even possible? The email address for an account...

Newbie

I discovered today that my Spotify account has been compromised - because I received an email informing me that the email address for the account has been changed.    Which I did NOT auth...

osornios

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

My account has been hacked

I've changed my password 4 times and they keep getting into my account. Please tell me what to do?

Newbie

I've changed my password 4 times and they keep getting into my account. Please tell me what to do?

osornios

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Can't change password

I can't change my password because I have no access to the email that was created with the account now I can't log into spotify unless I have my phone.

Visitor

I can't change my password because I have no access to the email that was created with the account now I can't log into spotify unless I have my phone.

osornios

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

My song is on the wrong artist profile

Hello! My song called Assemble is on another artists page with the same name as me in Spotify. And there is a copy of my song called Assemble SARA 4 without an artist. I think I must have uploaded the copy by mistake. Could you delete the song Assemb...

Newbie

Hello!  My song called Assemble is on another artists page with the same name as me in Spotify. And there is a copy of my song called Assemble SARA 4 without an artist. I think I must have uplo...

osornios

Spotify Star

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook attached to my account

So you've logged in with your Spotify username only to see your friend's Facebook picture and name in the top right hand corner. Now your listening history is on your friend's Facebook--what to do? Not to worry. This can be fixed in a matter of secon...

Spotify

So you've logged in with your Spotify username only to see your friend's Facebook picture and name in the top right hand corner. Now your listening history is on your friend's Facebook--what to do? ...

osornios

Spotify Star

75033 Views

678 replies

5 likes

  • 75033 Views
  • 678 replies
  • 5 likes

Superuser Contribution Existing Spotify Unlimited on new device?

Since 2012 i have a Spotify Unlimited subscription, listening to music on my laptop and mobile phone (windows). This week i changed my mobile phone (android) and i only get the free version. It seems there is no access to Unlimited on my new device a...

Newbie

Since 2012 i have a Spotify Unlimited subscription, listening to music on my laptop and mobile phone (windows). This week i changed my mobile phone (android) and i only get the free version. It ...

PimPiet

Newbie

1163 Views

3 replies

0 likes

  • 1163 Views
  • 3 replies
  • 0 likes

Solved!! Banned from Facebook

I adopted Spotify early and I'm fortunate to have an account that isn't linked to Facebook. When all the Facebook changes came about, I begrudgingly linked my account so I could play shared links from my Facebook stream. My Facebook account has recen...

Regular

I adopted Spotify early and I'm fortunate to have an account that isn't linked to Facebook. When all the Facebook changes came about, I begrudgingly linked my account so I could play shared links fro...

michaelbarbados

Newbie

8646 Views

16 replies

1 likes

  • 8646 Views
  • 16 replies
  • 1 likes

Premium accounts multiple loggins error?

I use Spotify premium as the account Owner and I have invited my partner as an additional person. When we are listening on our own phones we get an error saying the account is logged in else where? Confused.....

Casual Listener

I use Spotify premium as the account Owner and I have invited my partner as an additional person. When we are listening on our own phones we get an error saying the account is logged in else where? C...

Robert_W

Community Legend

703 Views

3 replies

0 likes

  • 703 Views
  • 3 replies
  • 0 likes

Contas empresariais

Oi, tudo bem?Trabalho em uma marca que tem 9 lojas físicas e queremos montar uma playlist para tocar em todas as lojas. Minha dúvida é: posso criar conta familiar e cadastrar as lojas ou preciso fazer uma conta Premium para cada loja?

Newbie

Oi, tudo bem? Trabalho em uma marca que tem 9 lojas físicas e queremos montar uma playlist para tocar em todas as lojas. Minha dúvida é: posso criar conta familiar e cadastrar as lojas ou preciso fa...

Bittencourt

Spotify Star

3147 Views

1 replies

0 likes

Account
Other
Premium
  • 3147 Views
  • 1 replies
  • 0 likes

Cancelei a conta premium e recebi a cobrança de 14,90 confirmada.

Fiz o cancelamento da minha assinatura premium entre semana passada e essa semana (ou até mais) e hoje recebi um email de confirmação do pagemto de R$14.90. Não estou nem utilizando tanto o aplicativo quanto no site.Quero o EXTORNO dessa cobrança no ...

Casual Listener

Fiz o cancelamento da minha assinatura premium entre semana passada e essa semana (ou até mais) e hoje recebi um email de confirmação do pagemto de R$14.90. Não estou nem utilizando tanto o aplicativ...

Bittencourt

Spotify Star

2429 Views

27 replies

7 likes

Account
Premium
Subscription
  • 2429 Views
  • 27 replies
  • 7 likes

Hacked account

Hey.Someone has changed password and email address on my account. I can still login since I've got my Spotify connected to my Facebook. But now and then the music stops and I get a message that someone listens to some crappy hip hop music thru a nexu...

Visitor

Hey. Someone has changed password and email address on my account. I can still login since I've got my Spotify connected to my Facebook. But now and then the music stops and I get a message that som...

Jacob

Community Legend

441 Views

3 replies

0 likes

  • 441 Views
  • 3 replies
  • 0 likes

Premium doesn't work

Hello,I've bought Spotify Premium at 9,99 € but it doesn't work.I logged out, I verified the status but still doesn't work

Casual Listener

Hello, I've bought Spotify Premium at 9,99 € but it doesn't work. I logged out, I verified the status but still doesn't work

SimoneBoc

Casual Listener

227 Views

1 replies

0 likes

Premium
  • 227 Views
  • 1 replies
  • 0 likes

Getting charged

I have been getting charged every month for this and i dont even have an account. I created this account just so i could contact someone. You make it so difficult for anyone to contact you. I am extremely upset. Contact me immediately.

Casual Listener

I have been getting charged every month for this and i dont even have an account. I created this account just so i could contact someone. You make it so difficult for anyone to contact you. I am extr...

Jacob

Community Legend

236 Views

1 replies

0 likes

Account
  • 236 Views
  • 1 replies
  • 0 likes

Locked out of Account

So I just got my phone back after basic training to come back to see that I am now locked out of my original spotify account and that I have premium for it. When I tried to log in it would tell me that my username/password was incorrect and when I we...

Newbie

So I just got my phone back after basic training to come back to see that I am now locked out of my original spotify account and that I have premium for it. When I tried to log in it would tell me th...

Jacob

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Payment

I used to be paying the student discount and I renewed but I now pay over $10. My account says that I am on the student discount but apparently not. I have looked at my account multiple times and have now been paying this price for months without hel...

Newbie

I used to be paying the student discount and I renewed but I now pay over $10. My account says that I am on the student discount but apparently not. I have looked at my account multiple times and hav...

Jacob

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Sign in help

Can't sign in on cell ph without Facebook, need help email me

Newbie

Can't sign in on cell ph without Facebook, need help email me <email snipped>

Jacob

Community Legend

230 Views

1 replies

0 likes

Account
Login
  • 230 Views
  • 1 replies
  • 0 likes

Delete an account

Hey, So I have two accounts and I want to delete the one that is Free subscription. The problem is that when I created it I used an email that no longer exists, and it is connected to my facebook but for some odd reason, Spotify doesn't understand th...

Newbie

Hey,    So I have two accounts and I want to delete the one that is Free subscription.  The problem is that when I created it I used an email that no longer exists, and it is c...

Jacob

Community Legend

192 Views

1 replies

0 likes

Account
  • 192 Views
  • 1 replies
  • 0 likes