Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440796 Views
  • 968 replies
  • 108 likes
  • Account
  • 440796 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195878 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195878 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107046 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107046 Views
  • 70 replies
  • 11 likes

Last.fm can't find Spotify

I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify.When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, after a while, I have a message informing me that I n...

  • Newbie
  • I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify. When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, ...
  • Uratelo
  • Gig Goer
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Can't change country to change payment method

I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?

  • Newbie
  • I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?
  • Uratelo
  • Gig Goer
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Changed country and still no access

Hi there, I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix??Thanks!

  • Newbie
  • Hi there,   I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix?? ...
  • Uratelo
  • Gig Goer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Declined terms and conditions

I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?

  • Newbie
  • I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?
  • Uratelo
  • Gig Goer
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Cant remember my password

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

  • Newbie
  • I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me
  • Uratelo
  • Gig Goer
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 264 Views
  • 1 replies
  • 0 likes

Can't change country in my profile

I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other options than USA.

  • Visitor
  • I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other...
  • Uratelo
  • Gig Goer
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Family Plan with Facebook login

I am trying to start a family plan and we all login through facebook. How do I send the invite so that they see no changes to music lists? Link or email? Thanks.

  • Newbie
  • I am trying to start a family plan and we all login through facebook.  How do I send the invite so that they see no changes to music lists?  Link or email?  Thanks.
  • Hubo
  • Community Legend
  • 21167 Views
  • 7 replies
  • 0 likes
  • Premium
  • 21167 Views
  • 7 replies
  • 0 likes

Can't use premium in Erasmus

Hey, I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy and use free account. Can you change my country to Turkey? Also because...

  • Newbie
  • Hey,    I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy ...
  • 368 Views
  • 0 replies
  • 0 likes
  • Premium
  • 368 Views
  • 0 replies
  • 0 likes

Two accounts/Lost playlists/Password recovery awful!

I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive playlists), yet when I signed in, it made the seld...

  • Newbie
  • I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 172 Views
  • 0 replies
  • 0 likes

Reclamo contra Spotify Chile

Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio con mi familia y contrate el plan familiar (en la c...

  • Visitor
  • Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio ...
  • ValenTM
  • Newbie
  • 1885 Views
  • 3 replies
  • 1 likes
  • 1885 Views
  • 3 replies
  • 1 likes

Aparece un debito en mi tarjeta de credito que no he autorizado

En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que cuenta de Spotify esta siendo asociada a mi tarjeta?...

  • Newbie
  • En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que c...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

How can I see my home adress?

I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.

  • Newbie
  • I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 437 Views
  • 1 replies
  • 0 likes

using spotify family with facebook account

Hi, i am using Spotify premium family since some month and my son and my daughter are using the same account. Now Spotify send me an email, that it could not be verified that my son is living at the same adress and canceled his premium.Even if i want...

  • Casual Listener
  • Hi,   i am using Spotify premium family since some month and my son and my daughter are using the same account.   Now Spotify send me an email, that it could not be verified that my son...
  • MatseFu
  • Casual Listener
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda con la promocion de tres meses premium

Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017.Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de enero de 2017 o me da tres meses y terminaria en febrero...

  • Casual Listener
  • Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017. Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de ene...
  • CarolinaE
  • Newbie
  • 1598 Views
  • 6 replies
  • 0 likes
  • 1598 Views
  • 6 replies
  • 0 likes

Facebook Account Riddle

Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long number. But of course i cannot log in from anywhere...

  • Casual Listener
  • Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long ...
  • Jacob
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 367 Views
  • 3 replies
  • 0 likes

Family account

I currently have premium,which myself and my son use, but it's linked through my facebook. Looking to change to family. Would he have to set up an account. How many songs can be downloaded on one account? Thanks

  • Newbie
  • I currently have premium,which myself and my son use, but it's linked through my facebook. Looking to change to family. Would he have to set up an account. How many songs can be downloaded on one acc...
  • 212 Views
  • 0 replies
  • 0 likes
  • Account
  • 212 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Changed Bank Account

Hey guys,unfortunately i couldn't find any answers to my current problem and hope you can help me. I changed my Bank account a few days ago and it took some time until everything was working again. At the moment i'm waiting to activate my bank accoun...

  • Regular
  • Hey guys, unfortunately i couldn't find any answers to my current problem and hope you can help me. I changed my Bank account a few days ago and it took some time until everything was working again....
  • MaryS
  • Roadie
  • 914 Views
  • 1 replies
  • 0 likes
  • Account
  • 914 Views
  • 1 replies
  • 0 likes

Artist and private profile mixed up - how to change?

Hi there. A few years ago I converted my private profile to my artist profile. Now - I need to use spotify as a private person and not an artist.Eg. all my public playlists appears as an artist playlist and I don't want that.How do I change my name f...

  • Newbie
  • Hi there.   A few years ago I converted my private profile to my artist profile.  Now - I need to use spotify as a private person and not an artist. Eg. all my public playlists a...
  • Maxim
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 457 Views
  • 1 replies
  • 0 likes

Cant reach my Premium account though I´m paying for it

Hi, can you help me login on my Premium account. At the moment I only have the Free version though I´m paying for the Pemium version every month. My email/username is: [removed] What is wong? Thank you /Maria

  • Newbie
  • Hi, can you help me login on my Premium account. At the moment I only have the Free version though I´m paying for the Pemium version every month.   My email/username is: [removed]  ...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes