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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171593 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171593 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11326 Views
  • 6 replies
  • 11 likes
  • Security
  • 11326 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515487 Views
  • 986 replies
  • 112 likes
  • Account
  • 515487 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125927 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125927 Views
  • 74 replies
  • 12 likes

Superuser Contribution Iphone Randomly Logging Me on With OLD Deactivated Facebook account

sign up page comes up randomly after I opened the spotify app on my iphone. click the bottom where it says already a user, log in. I enter email and correct password, but it says log-in failed. I double check the log-in via my macbook pro and it goes...

  • Casual Listener
  • sign up page comes up randomly after I opened the spotify app on my iphone.  click the bottom where it says already a user, log in. I enter email and correct password, but it says log-in failed....
  • ZullyB
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! WIll a Spotify Premium account work while traveling around the New England area in an RV?

OK, so We just started a Spotify Premium account for my handicapped daughter. At first glance, it seems to be tied to our Zip code (and possibly an IP address?). We do some traveling around in our RV during the summer and thought Spotify would provid...

  • Newbie
  • OK, so We just started a Spotify Premium account for my handicapped daughter. At first glance, it seems to be tied to our Zip code (and possibly an IP address?).  We do some traveling aroun...
  • koenve
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Thrown of Spotify Unlimited!

Ive been on unlimted since spotify started, but the first add ever has just come up while im using it on my destop?I've looked at my account and now its says im a free user, ive had to change my bank card so my subscription has run out, how do i chan...

  • Casual Listener
  • Ive been on unlimted since spotify started, but the first add ever has just come up while im using it on my destop? I've looked at my account and now its says im a free user, ive had to change my ba...
  • petitevulcan
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 319 Views
  • 4 replies
  • 0 likes

Superuser Contribution Facebook

I don't manage to connect with Facebook. I get no answer whenever I try to do it. It is like both my PC and phone crash and can't bring to an end the process I had required. Thank you so much!

  • Visitor
  • I don't manage to connect with Facebook. I get no answer whenever I try to do it. It is like both my PC and phone crash and can't bring to an end the process I had required. Thank you so much!
  • Julian
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to an old account

Hi,I've just started Family Premium which I've invited my husband to. Since he've been using my account for the last years he doesen't remember his password to his account. So when we tries to get a new password it simiple says "Email doesn't exist"....

  • Newbie
  • Hi, I've just started Family Premium which I've invited my husband to. Since he've been using my account for the last years he doesen't remember his password to his account. So when we tries to get ...
  • Julian
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Error message on setting device password

Hello, I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in German).

  • Casual Listener
  • Hello,   I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in Ger...
  • burschi72
  • Casual Listener
  • 1352 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1352 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium Familiar sem funcionar

Olá , já sou cliente do spotify a algum tempo , e a 2 meses mais ou menos aconteceu algo inusitado ,foi efetuado normalmente o pagamento da fatura do spotify premium familiar e cortaram a minha conta , já fiz todos tutoriais de ajuda e nada resolvido...

  • Casual Listener
  • Olá , já sou cliente do spotify a algum tempo , e a 2 meses mais ou menos aconteceu algo inusitado , foi efetuado normalmente o pagamento da fatura do spotify premium familiar e cortaram a minha con...
  • Fábio4210
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hi

Hi my name is Daniel just wondering what's going on with my app cuz it keeps giving me trouble for the past month and you guys did charge me so I don't think it's fair that you guys are charging me in my application on Spotify is Frozen On Me A lot i...

  • Newbie
  • Hi my name is Daniel just wondering what's going on with my app cuz it keeps giving me trouble for the past month and you guys did charge me so I don't think it's fair that you guys are charging me i...
  • Julian
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular cuenta de facebook de spotify

Hola quiero desvincular mi cuenta de face ya que me dice que ya tengo una vinculada. Alguien me podria decir coml le puedo hacer?.

  • Newbie
  • Hola quiero desvincular mi cuenta de face ya que me dice que ya tengo una vinculada. Alguien me podria decir coml le puedo hacer?.
  • Julian
  • Moderator
  • 12568 Views
  • 1 replies
  • 1 likes
  • 12568 Views
  • 1 replies
  • 1 likes

Je kunt niet lid worden van Premium for Family :-(

Help; bij openen uitnodiging accepteren krijg ik de volgende melding Sorry! Je bent al lid van dit (of een ander) gezinsabonnement. Klik hieronder om over te schakelen naar het account dat je aan het gezinsabonnement wilt koppelen.Echter heb geen and...

  • Newbie
  • Help; bij openen uitnodiging accepteren krijg ik de volgende melding   Sorry! Je bent al lid van dit (of een ander) gezinsabonnement. Klik hieronder om over te schakelen naar het account dat j...
  • Johanus
  • Newbie
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loging in

I have locked myself out of my account and can't remember my password I don't have access to the email account registered to my account what should I do?

  • Newbie
  • I have locked myself out of my account and can't remember my password I don't have access to the email account registered to my account what should I do?
  • Julian
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign in with my email

I downloaded the Spotify app on my Smartphone, then I downloaded an app that I shouldn't have. It was an anti virus app that effected Spotify, so I uninstalled the anti virus and Spotify and then reinstalled Spotify. Now I can not sign in because it ...

  • Newbie
  • I downloaded the Spotify app on my Smartphone, then I downloaded an app that I shouldn't have.  It was an anti virus app that effected Spotify, so I uninstalled the anti virus and Spotify and th...
  • Julian
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • Login
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Associated Email for Facebook.

I have the same problem as this thread from way back I didn't want to Bump it up cause it might not get noticed. https://community.spotify.com/t5/Accounts/Wrong-Facebook-Email-Associated-WIth-My-Account/td-p/427256Details : The one that is currently ...

  • Newbie
  • I have the same problem as this thread from way back I didn't want to Bump it up cause it might not get noticed. https://community.spotify.com/t5/Accounts/Wrong-Facebook-Email-Associated-WIth-My...
  • Julian
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Hi Spotify family, first topic in the community, actually didn't know that existed at all. I want to tell you what happened to me yesterday and get help if I manage to. My premium account was violated by a scammer and I managed to know where it was b...

  • Casual Listener
  • Hi Spotify family, first topic in the community, actually didn't know that existed at all. I want to tell you what happened to me yesterday and get help if I manage to. My premium account was v...
  • EthanS1
  • Community Legend
  • 570 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 570 Views
  • 4 replies
  • 0 likes

Money being taken out of my account

I signed up for free trial and after the free trial I stopped using the app completely I was charged one month for premium services and I knew I wasn't using it so I emailed you guys to please switch my account to regular or free and that wasn't done...

  • Newbie
  • I signed up for free trial and after the free trial I stopped using the app completely I was charged one month for premium services and I knew I wasn't using it so I emailed you guys to please switch...
  • EthanS1
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Edit Profile

My Dad has sent me an invite to Family Premium but it will not allow me to log on as it says we are in 2 different countries. My profile says US and it should say U.K. When I try to edit my profile it does not allow me to as it says that the email ad...

  • Newbie
  • My Dad has sent me an invite to Family Premium but it will not allow me to log on as it says we are in 2 different countries. My profile says US and it should say U.K. When I try to edit my profile i...
  • Julian
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Credit card

i need to change my CC information since the one i have is no longer good, when i enter the new info it wont take it, i need CSR help to change it over, pleae help.

  • Newbie
  • i need to change my CC information since the one i have is no longer good, when i enter the new info it wont take it, i need CSR help to change it over, pleae help.
  • 10texas2017
  • Newbie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited not working

Hi there, I upgraded to Unlimited (well, first premium) a couple months back, but it's not working and not even showing in my account details, though the fee was promptly charged (paid on 25th August). Strangely enough, in my previous computer I coul...

  • Casual Listener
  • Hi there, I upgraded to Unlimited (well, first premium) a couple months back, but it's not working and not even showing in my account details, though the fee was promptly charged (paid on 25th August...
  • petitevulcan
  • Casual Listener
  • 1073 Views
  • 11 replies
  • 0 likes
  • 1073 Views
  • 11 replies
  • 0 likes

Account Gehacked?

Hallo, seit rund einem Monat wird mein Account von Anderen benutzt. Meine Songs und Playlists wurden bereits gelöscht und andere wurden hinzugefügt. Beim Musikhören wird plötzlich ein anderes Wiedergabegerät angezeigt. Mein Account ist mit Facebook v...

  • Newbie
  • Hallo,   seit rund einem Monat wird mein Account von Anderen benutzt. Meine Songs und Playlists wurden bereits gelöscht und andere wurden hinzugefügt. Beim Musikhören wird plötzlich ein andere...
  • Nico
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Unlink Spotify from Deactivated Facebook

My ProblemStupidly, I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with my primary and desired email address. Now, when I tr...

  • Casual Listener
  •   My Problem Stupidly, I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associa...
  • JoshuaZuellig
  • Newbie
  • 880 Views
  • 4 replies
  • 3 likes
  • Account
    Login
    Subscription
  • 880 Views
  • 4 replies
  • 3 likes