Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Ok this is a lil complicated so bare with me, I live in Korea and recently downloaded Spotify since everyone recommended it. I tried to create an account but it kept saying error, so I went to the website and did it there. I tried logging in on the a...
My spotify premium subscription recently ran out and I've only just got round to trying to upgrading it. My subscription page states that my subscription status is unavliable at the moment and the options to upgrade to premium have been removed from ...
When I receive an invitation, this error appears. can I reset counter? thank you soo much!!!
Hello, I have recently upgraded to the Spotify Family Premium and I am trying to sign-up my daughter so she can be added to the account. Firstly, I tried on the browser (Chrome) and after clicking the button, the loading spinner continually appeared ...
HOW DO I **bleep**ING FIND THE ADDRESS I USED WHEN I FIRST SUBSCRIBED TO **bleep**ING PREMIUM?
My friend is studying in the UK, we're from Malaysia and I would like to gift her 3 months worth of Premium via gift cards. I've seen the other threads resolving this sort of question, but mine is a little more specific in that - if I mail the gift c...
Hi,I've got a premium subscription with added family members. Just realized my son had an invalid country setting. Tried to change but no luck, the country is a non-changeable field, which makes no sense.
By mistake I deleted my spotify premium app from my Iphone6. when I want to redownload it from icloud, it does not come my own account, it shows a new account, and free for one month. As I first downloaded my spotify from Turkey, it comes out Turkish...
In my recently played a load of Turkish rap is appearing, neither myself or my friends are interested in this genre so this leads me to believe someone else is using my account. I have changed my Facebook password but I still feel like this person ha...
Hello,My Spotify Premium isn't working optimal. I can't go forward or back to a song with the arrows. I always get a message that I don't have Spotify Premium while I'm paying for it...
I did not pay the premium, but the money was withdrawn from my credit card. The student wrote that the payment for the discount would not be taken without approval. I did not approve, but it was 6.99 tl. Please HELP.
I tried to sign up with Facebook. But then it said that username and password is incorrect. It also asked if I had signed up for a Spotify account, which I think it's weird cause I was doing the sign up not the log in.
Hello people!We have Spotify premium and want to use it with 2 iPhones. My boyfriend is logged in and it works perfect (as an premium account). Now i am also logged in (with the same name&password) on my phone but at the settings it's saying that i a...
Hello, I was using spotify when all of a sudden the song switched to a different one and starting playing on a different device. It started playing on a samsung tv that I do not own. So I went to my account and hit "log out everywhere" and then chang...
HelloMy account has been hacked. This problem has been solved in the meanwhile. However, the user which has used my account has a totally different taste of music, and he was listening to a lot of songs. Therefore my mix of the week from Spotify was ...
Any solution to the On Tour section showing me concerts in the city I just moved 600 miles away from? I've changed my location on Facebook, and in my Spotify account settings I've entered my new zip code/billing info. I checked my IP and it correlate...
I just signed up for premium family, and during the process requested that I put in my full name which I entered incorrectly as I thought it meant who would I like to invite. My account now has the wrong name listed, and would like to revert that to ...
Hello, When I first got spotify I created my account via facebook. Everything is tied up to my facebook and I can't even log in without facebook, so every time my facebook is down I can't get in to my spotify either. I'd like to start a new spotify a...
I've attached my artist account to my personal user account. This is pretty cool most of the time, but one irritating feature is that my personal account now displays with my artist name, rather than my real name. This means that nobody can find my p...
For some reason my location is set to United States, and it won't let me change it to Canada. This is affecting me because it won't let me accept invitations to Family Premium plans if it's not based in the same country. Can anyone help?